1

Cancellation of a electronic repeat dispensed (ERD) item in SystmOne

First check that it has already been signed and sent – Prescription History

Two main ways to initiate cancellation of ERD batch:

From Repeat Templates screen, select the item you wish to cancel (Amlodipine) and Stop (right-click,

or red button)

2

TPP works out which are the ‘future issues’ which will be cancelled, based on the calculated dates

Or follow standard EPS cancellation process: Medication screen, Stop - you will then be prompted to

also stop the repeat template.

Click Yes.

3

TPP works out which are the ‘future issues’ which will be cancelled based on the calculated dates.

Medication screen shows that all future issues have been stopped (pending cancellation icon)

4

Note: 19th April (Issue 1 of 6) is not marked for cancellation

The repeat template has been stopped – Amlodipine is no longer on Repeat Templates screen.

If the same medication item needs to be issued on repeat again it will need to be restarted as a

repeat.

EPS Tracker – will confirm status of each of the batches

Shows that ‘Issue 1 of 6’ had already been downloaded by pharmacy but item 1 marked for

cancellation

5

‘Electronic Prescription Cancellation Rejected’ task received

Rejection task because at least one of the batches in this ERD cannot be cancelled

Practice should call the pharmacy to advise them of cancellation and request they return script that

is ‘With Dispenser’ (i.e. in the pharmacy but not yet dispensed to the patient) to spine.

Pharmacy returns ‘Issue 1 of 6’ to spine. This allows the pending cancellation to be applied to the

item, and a subsequent cancellation task is received.

‘Electronic Prescription Cancelled Successfully’ task received – which can now be marked completed.

6

Still only lists issues 2-6 as cancelled (not 1 of 6).

Prescription History – now shows the Amlodipine issues have all been stopped.

7

8

EPS Tracker – checking after applied cancellation

‘Issue 1 of 6’ showing it had been with dispenser at point of cancellation (10:28), so was rejected,

but pharmacy returned it (11:05), allowing the subsequent cancellation to be applied for the item

(11:05).

Clicking on the subsequent cancellation line shows Item 1 is cancelled

But item 2 is still available to be pulled back down by the pharmacy to dispense – this batch and the

5 other ‘future instance’ batches now only contain Item 2 (Lisinopril).

9

‘Issue 1 of 6’ could now be manually downloaded by the pharmacy to dispense the remaining item.

‘Issue 2 of 6’ shows item 1 cancellation has been applied