GUIDE
5650 Bollettieri Boulevard Bradenton, FL 34210 | 1 800 872 6425 | info@img.com | imgacademy.com | Version as of 9/14/20
WHAT TO KNOW BEFORE YOU ARRIVE 2
PRE-ARRIVAL CHECKLIST 2 REQUIRED CAMP HEALTH FORMS 2 WHAT TO BRING 3 LAUNDRY AND LINENS 3 SHOPIMG CAMP GEAR PACKS 4 TRANSPORTATION 5 OTHER LOCAL TRANSPORTATION OPTIONS 5 ACCOMMODATIONS FOR THE ENTIRE FAMILY 5
GET TO KNOW CAMPUS 6
CHECK-IN 6 CHECK-OUT 6 CAMPER ACCOMMODATIONS 6 GENERAL DINING INFORMATION 7 ADDITIONAL DINING OPTIONS 7 WEATHER SAFETY 7 MY IMG CARD 7 RETAIL 7 CAMPUS MAP 7 GATORADE 7 HEALTH & SAFETY 8 HEALTH SERVICES PROVIDED BY JOHNS HOPKINS ALL CHILDREN’S HOSPITAL 8 ADMINISTERING PRESCRIPTION MEDICATION WHILE AT CAMP 8 PERMISSABLE SELF-ADMINISTERED MEDICATIONS 8 OVER-THE-COUNTER MEDICATIONS 8
HELPFUL TIPS 9
PHONES / IMG ACADEMY DIRECTORY 9 EMAIL9 MAIL 9 LOCAL AREA INFORMATION AND DIRECTIONS 10 OTHER IMG ACADEMY PROGRAMMING 11 SPORT CAMP FAQS 12 MY IMG CARD SET UP 15 SCHOOLDOC SETUP & INSTRUCTIONS 16 COACHNOW 18 REACH 19
TABLE OF CONTENTS
PRE-ARRIVAL CHECKLIST
Welcome to IMG Academy camp! Please review this packet, and ensure you’ve completed each item on the below checklist before your arrival We’re excited to welcome you to campus!
CONTACT YOUR SERVICE SPECIALIST TO REVIEW THE DETAILS OF YOUR CAMP
An IMG Academy Service Specialist will be your resource before and during your camp experience You should have received email communication and/or a phone call from them, or you can visit pg 9 of this guide to see our directory for how to contact them
COMPLETE YOUR FORMS ON SCHOOLDOC
IMG Academy camp health forms are required to be completed before your arrival to campus Please visit pg 16 of this document for more information about accessing these mandatory forms
MAKE SURE YOUR TRANSPORTATION IS SET UP
IMG Academy offers transportation to and from several local airports as well as additional services for traveling minors Visit pg 5 for more details
SET UP YOUR MY IMG CARD
Your camper’s My IMG Card will enable them to purchase items and additional meals and snacks while on campus, and it’s also linked to their ID card they’ll use to enter buildings and their dorm Visit pg 15 to learn how to set up their card
PRE-PURCHASE CAMP ESSENTIALS / UNDER ARMOUR GEAR PACKS
IMG Academy has made the packing process simple with suggested items and bundles available on ShopIMG Pre-purchase these items to ensure you have everything you need for camp Visit pg 5 to learn more
SET UP COACHNOW ACCOUNT
IMG Academy coaches will communicate with your camper and provide detailed information on training sessions as well as feedback and instruction through CoachNow Set up your account by visiting pg 18 of this guide
PREPARE A HEADSHOT FOR YOUR CAMP ID CARD
In order to expedite the check-in process, please send in a headshot to campservice@imgcom This headshot will be printed on your camper’s My IMG Card that will be used for building entry, meals, and more
CREATE A RECRUITING PROFILE
As you develop your skills at IMG Academy, start thinking about competing at the next level Next College Student Athlete (NCSA) has helped more than 250,000 student-athletes get discovered and commit to their college choice – and you can be next
REQUIRED CAMP HEALTH FORMS
SchoolDoc is the online platform that contains all of your camper’s required health forms and documents You are required to complete these forms online 14 days prior to arriving on campus for your camp program See pg 16 for FAQs on how to access your SchoolDoc account Campers will receive an email invitation to access their SchoolDoc account
CAMP PREPARATION GUIDE WHAT TO KNOW BEFORE YOU ARRIVE
EXPLORE SHOPIMG
GENERAL SUGGESTED ITEMS TO BRING
8-10 pairs of shorts/skirts Running shoes Sunscreen/lotion Insect Repellent Stamps/writing material (optional)
8-10 pairs of socks Swimsuit Water jug Lightweight jacket Alarm clock
8-10 shirts/tops Beach/bath towels Laundry bag Personal toiletries Combination lock
The items above are based on a one-week stay Participants staying multiple weeks will need to adjust this list to accommodate their stay
Items for purchase - Items including towels, water bottles, and combination locks can be pre-purchased through your Service Specialist Please contact the Service Team if you’re interested in pre-purchasing these items There items are also available to purchase on campus if the participant does not bring them
Valuables - Participants should lock any valuable items (cell phones, money, etc) in their in-room locker for safety IMG Academy is not responsible for any lost or missing items It is recommended that electronic, expensive, or unnecessary items not be brought to camp All personal items should be clearly marked in indelible pen
Lost and Found - Items are kept behind the Front Desk in the Campus Center or behind the desk in your respective dorm
Please provide your child with sunscreen and insect repellent, and instruct your child to apply sunscreen numerous times a day
LAUNDRY AND LINENS Laundry Service - Purchase IMG’s wash and fold service for $15 through your advisor or Service Specialist before or during your camp experience
SUGGESTED ITEMS TO BRING BY SPORT
B A
S E
B A
L L
Tennis/turf shoes
A S
K E
T B
A L
Golf balls
Golf tees
Sneakers
Bring a notebook to record what you learn, as well as what you want to continue to improve upon when you return home
Practice - Play as much of your sport as you can before arriving to camp This will prepare you for the intensive training ahead of you
Train - It would be beneficial for you to start a personal conditioning regimen You will benefit and enjoy the program more if you are in good shape
Note: Check with your doctor before starting any physical conditioning or exercise
CAMP PREPARATION GUIDE WHAT TO KNOW BEFORE YOU ARRIVE
SHOPIMG CAMP GEAR PACKS Contact your Service Specialist to pre-purchase your Under Armour gear packs prior to your arrival If you are wondering what to bring, ShopIMGcom offers official IMG Academy Under Armour training packages that can be viewed online before you arrive so that you have everything you will need to maximize your training on and off campus
VIEW ALL PACKAGES ONLINE
make all travel arrangements at least 72 hours in advance
Sarasota/Bradenton Airport - $40* Tampa International Airport - $125*
Fort Myers - $225 Orlando International Airport (MCO) - $310*
Miami (MIA) - $565 Orlando - Sanford (SFB) - $350
Prices listed above are for one-way service and are subject to change. *Multi-person rates may be available
• Unaccompanied Minors - There is an additional charge of $50 each way for participants that are traveling as unaccompanied minors Please verify with your airline if your child qualifies to travel as an unaccompanied minor Please note an additional $15 charge will apply every 15 minutes if the driver has to wait with the minor longer than 25 hours for departing flights
Please contact the Transportation Department for additional information:
Phone: (941) 752-2568/ (941) 739-7453 Fax: (941) 752-2630 E-mail: transportation@imgcom
Please click the link below to reserve your airport transportation, and please ensure you have given us the correct airline, flight number, airport, and arrival/departure time and date for the airport Please create and submit separate entries for each arrival & departure that you have
To book IMG Academy transportation visit wwwimgacademycom/travel-and-planning/airport-transportation
PARKING
Parents dropping off their campers should park in the lot near the Campus Center/Academic Center Please ask the gate upon entry if you have questions regarding parking or directions
IMG offers a consistent Tram Service to navigate campus upon arrival and during your camper’s stay There is a tram stop located behind the Campus Center across from the West Campus tennis courts If you are staying at Legacy Hotel, we also offer parking on-site as well as a Valet Cart service that operates upon request to campus
• Parents can request a parking pass when entering/leaving campus from the Campus Safety staff at the gate We do not offer parent IDs to camp parents
• Please note, Campers will be permitted to utilize a ride sharing service (Uber, Lyft, etc) to leave campus unless they are accompanied by a parent/ guardian
ACCOMMODATIONS FOR THE ENTIRE FAMILY • Legacy Hotel at IMG Academy: Located steps away from the world-renowned IMG Academy, Legacy Hotel is a lifestyle boutique hotel available to
families, parents, and guests Amenities include a resort-style pool, fitness center, Icon Eatery & Bar, grab & go meals, and more Legacy Hotel is just minutes from Bradenton, Anna Maria Island, and Sarasota and allows guests to enjoy both the on-campus programming as well as local area attractions
• Operated by Legacy Hotel, Academy Park Villas are apartment homes that are fully-furnished and include a common area with a large screen TV, a laundry room with washer and dryer, and a full-size kitchen Academy Park Villa guests have access to all of the same amenities as hotel guests, such as the resort-style pool and fitness center, while staying in either a three or four-bedroom apartment
• Conveniently located on IMG Academy’s East Campus, The Lodge provides an ideal accommodation option for guests Comfortably-appointed rooms and suites offer a wide range of features, from our ultra-convenient single clubrooms to our spacious three bedroom suites
Visit Travel and Planning on our website for more information and to book your stay
EXCURSIONS & ACTIVITIES All activities are supervised and may include local outdoor activities like a trip to one of our beautiful Bradenton beaches The costs of these activities and any related transportation fees are in addition to program fees The fees are deducted from participants’ personal accounts or can be paid for prior to arrival pending availability through a service specialist or advisor
COACHNOW CoachNow is the platform that IMG Academy coaches will use to post important information about camp sessions, provide detailed feedback and instruction, and more Campers will be virtually connected with their coaches during and after camp, so they can access what they learned while on campus even after their program is complete Visit pg 18 of this guide for more information about how to create your account
CAMP PREPARATION GUIDE WHAT TO KNOW BEFORE YOU ARRIVE
The following provides information that every parent and participant should know before attending an IMG Academy camp program It is designed to equip you with the knowledge to plan and prepare for a successful stay
As a reminder, all required medical and registration forms must be completed and returned 14 days prior to traveling to IMG Academy Additionally, the Johns Hopkins All Children’s Hospital questionnaire should also be completed and submitted between 6 days and 48 hours prior to arrival
CHECK-IN Please contact your Service Specialist to confirm your check-in date and time Please note, at this time, only two family members will be allowed to come with a camper to check-in as a part of IMG’s Safer Campus Initiative Additionally, family members will not be allowed in any building at this time, including residence halls
• Orientation - Boarding participants attend both a sport and a campus life orientation For summer camps, orientations will be assigned upon arrival During the academic year, campers will have orientation on Monday morning At that time, all rules and regulations are covered Orientation information will be provided at check-in
• Late and early arrivals due to travel will be accommodated as needed Please notify the Camp Service Team so that they can adjust your reservation accordingly and notify the appropriate staff members
• Parking - Please see pg 5 for details regarding parking and transportation options during check-in
• Schedule - Each participant will receive their sport program schedule and IMG Academy map at check-in
• Important Documents - International boarding participants are recommended to hand in their passports and I-20 for safe keeping upon check-in Cash can also be turned in upon check-in to activate your student bank
• Groups - Check-in will be based on travel schedule Please refer to the transportation document for transportation assistance to and from the airport For additional group check-in needs, you may email Campservice@imgcom Groups should contact the Service Team who will then work with campus desk for any special requests
CHECK-OUT • For Weekly and Multi-Week Programs - Check-out is on Saturday by 11:00am All boarding participants must check-out of their dorms by this time,
unless they are continuing into the following week’s program
• Campers may also request an early check out Please contact the Service Team if you would like to adjust your camper’s check out to Friday after sport programming is complete
• Non-Boarding Participants - Participants who do not board will automatically be checked out of their reservation at the conclusion of their program
• Parking - Please see pg 5 for details regarding parking related to the check-out process
• Room Verification - Boarding participants first check-out with Campus Life who will walk through the room with your child to ensure he or she is fully packed and verify the room is in the same condition as upon arrival Participants may be asked to clean their room to avoid a room cleaning fee or may be charged for room damage
• Final Checkout Pass (boarding campers only) - Campus Life staff will issue a Final Checkout Pass for your child upon a successful room verification Participants will present their Final Checkout Pass to the Campus Desk who will complete their final check-out
• Bag Storage - Participants may store bags and materials at a monitored, designated area until their departure time
CAMPER ACCOMMODATIONS • Ascender Halls - Our three state-of-the-art residence halls which are available to campers ages 19 and under Campers can arrive a day early if needed
for flexible travel Contact the Service Team to inquire about availability
• For housing or rooming related questions, please email housing@imgcom
• For inquiries or questions regarding accommodations once your child is at camp, please call Campus Life at 941-749-8672 or 941-749-8673
• Boarding Participants – Participants are housed by gender and age and not necessarily by sport Staff will make every attempt to accommodate roommate requests At this time, we are also rooming campers by sport to align with our on-campus POD systems as a part of our Safer Campus Initiative You can learn more in the Health & Safety section of this guide pg 8
• Supervision - Staff supervises the Ascender Halls 24 hours per day/seven days per week
Note: Pets are not allowed on campus with the exception of service dogs
CAMP PREPARATION GUIDE GET TO KNOW CAMPUS
GENERAL DINING INFORMATION • Boarding Participants - Boarding participants will receive breakfast, lunch, and dinner at The Servery, a buffet-style dining experience inside the
Campus Center
• Non-Boarding Participants - Non-boarding participants will receive lunch at The Servery Additional meals may also be purchased as desired You may also purchase a meal package through the Service Team or service specialist
• Meal Cards (identification card) - The participant’s identification card (issued at check-in) acts as a meal card and must be presented in order to eat at The Servery
• The Servery Meal Times: Breakfast: 6am-8:30am Lunch: 11am-1:30pm Dinner: 5pm-7:30pm
ADDITIONAL DINING OPTIONS • Brick Oven - Located in the Campus Center Open from 11am-8:30pm daily A true Brick Oven experience in less than three minutes Choose from 20
different toppings to create your pizza just the way you like it Brick Oven also offers calzones, chicken parmesan sandwiches and a meatball sub you have to see to believe
• La Boulangerie - Located in the Campus Center across from the Campus Desk Open from 7:30am - 2:30pm daily La Boulangerie features delicious bites and crafted hot or iced beverages from our on-campus bistro Serving Kahwa Coffee, pastries, light bites, and sandwiches for your active and on- the-go lifestyle
• Fuzion - Located in the Campus Center Open from 11am-10pm daily Fuzion is where cuisines from the east & west meet to create a delicious blend of flavors and combinations to delight any taste and Fuzion offers Fresh Rolled Sushi every day
WEATHER SAFETY In case of rain or other inclement weather, sport programs have a rain contingency plan for every session No refunds or credits will apply
MY IMG CARD Your My IMG Card can be set up at any time for your convenience at getcbordcom/imgacademy/full/loginphp You will need the opportunity number that you received in your confirmation email You can also find step by step instructions on p13 in this guide
RETAIL Campus Center Bookstore - The Bookstore can be found on campus inside the Campus Center on West Campus The Bookstore is fully stocked with IMG Academy sport logo merchandise, training gear, Gatorade, workout accessories and snacks Participants are allowed to charge purchases to their My IMG Card
CAMPUS MAP Get to know IMG Academy’s campus in Bradenton, FL before you arrive for your camp program Click here for an interactive campus map Please note, IMG Academy offers a consistent tram service to help your camper navigate campus and to help them travel to the Campus Center, their sport program, the Residence Halls, and more There are various, clearly marked tram stops throughout campus
GATORADE Hydration – Part of playing at one’s best means staying hydrated When an athlete fails to replace the fluids and electrolytes lost through sweat, they can become dehydrated Gatorade re-hydrates better than water by putting the essential electrolytes back into an athlete’s body and delivers carbohydrates that energize muscles and the brain Participants should be instructed about the importance of adequate fluid consumption Participant’s may be training outdoors in a hot and humid climate where dehydration can occur quickly Gatorade is one of IMG Academy’s Premier sponsors, and we have integrated the Gatorade G-Series into our athletes’ workout sessions We want to take each participant’s game to the next level, and Gatorade is committed to helping participants get there Sport performance is driven from the inside out, so we are providing free G Series products strategically placed around campus to help athletes “Win from Within”
Participants will find:
• Gatorade Prime: Delivers 24g of carbohydrate energy to your muscles quickly, so Participants can own the first move when at practice or during a competition Available in chews at the Campus Center during breakfast
• Gatorade Perform: Proven hydration to replace what is lost through sweat Available in coolers at your sport
• Gatorade Recover: Protein to help rebuild muscle Available in a shake for the end of the day either in the Weight Room or at sport
CAMP PREPARATION GUIDE GET TO KNOW CAMPUS
HEALTH & SAFETY
As the world around us is adjusting to COVID-19, so are we Click here to see our Safer Campus Initiative
HEALTH SERVICES PROVIDED BY JOHNS HOPKINS ALL CHILDREN’S HOSPITAL
Johns Hopkins All Children’s Hospital provides the health care services for the participants of IMG Academy The Health Services team is honored to oversee your child’s day to day health care Health Services is an on campus facility open 24 hours per day Care provided includes first aid, distribution of medication and supplements that are not permissible in the Participant’s room, nurse visits or more complex physician appointments if needed during Participant’s stay at IMG Academy Health Services staff of nurses are available 24 hours a day to address your participant’s medical needs If you have any questions, please feel free to contact us at 941-752-2479 or email healthservices@imgcom
ADMINISTERING PRESCRIPTION MEDICATION WHILE AT CAMP Parents/guardians and campers are required to provide Health Services with a current list of all medications, prescribed or over the counter, which the camper currently takes It is the sole responsibility of the parent/guardian to notify Health Services in order to update the camper’s medication administration plan with respect to any medication(s), dosing revisions, and health status changes Campers who do not take medication as prescribed by their doctor or who fail to follow their doctor’s orders may be considered unfit to participate in their sport program
Parents of non-boarding campers are expected to attend to campers’ medication needs outside of camp whenever possible; however, if a non-boarding camper must take a daily prescription medication during camp hours, parents are expected to provide the medication in original prescription bottles with the instructions in English to Health Services for administration
For health and safety reasons, it is our policy that Health Services administer prescription medication to boarding campers Daily prescription medication must be turned into Health Services upon check-in to camp All medications must be in the original prescription bottles with the instructions in English for administration with the camper’s name, date of birth and all prescribing information Health Services will work with local pharmacies to fill prescriptions if this is necessary for your child while attending camp
Medications will be dispensed by Health Services staff or by Academy personnel who have been designated in accordance with the Academy’s policy regarding the administration of prescription medication Campers are required to report to Health Services to receive their prescription medication in accordance with their treatment plan and missing a required dosage may result in disciplinary action and/or removal from participation in their sport program
PERMISSABLE SELF-ADMINISTERED MEDICATIONS In certain situations, some medications and nutritional supplements can be self-administered and, for boarding campers, kept in their dorm room The following medications fall into this category:
Emergency allergy control medication (EpiPens), topical creams, cleansers, eye drops, inhalers, nasal sprays, oral contraceptives, insulin, ibuprofen, non-sedating and non-decongestant antihistamines including Zyrtec (Cetirizine), Claritin (Loratadine), and Allegra (fexofenadine); throat lozenges/ cough drops and other over the counter medications approved in writing by Health Services
Health Services, in collaboration with the parent/guardian and camper’s physician, will establish an individualized medication administration plan for any camper requesting medication self-administration privileges The self-administration of medication(s) shall include self-administration while on Academy property or during Academy-sponsored trips
Campers must bring all medications to Health Services Permissible medications will be verified by Health Services and a permissible sticker will be placed on the bottle prior to the camper being permitted to keep medication in the camper’s dorm room Medications not stickered may be discarded or confiscated Misuse of the right to self-administer medication(s) will result in immediate revocation of said privilege(s) The Academy will not assume any responsibility for campers not in compliance with this medication self-administration policy
OVER-THE-COUNTER MEDICATIONS The following OTC medications are generally available in Health Services on an as-needed basis and after a nursing assessment: Ibuprofen (Advil), Acetaminophen (Tylenol), Imodium, Pepto-Bismol, Tums, Simethicone, Diphenhydramine (Benadryl), Decongestant, Cepacol sore throat lozenges, cough drops, and Zyrtec (Cetirizine)
CAMP PREPARATION GUIDE GET TO KNOW CAMPUS
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PHONES / IMG ACADEMY DIRECTORY It is recommended that participants call home upon arrival and notify their family of their room number and bed number Additionally, participants are allowed to bring cell phones, but they are not permitted to use them during program hours
Please view the below list for a directory of phone numbers to ensure you have a convenient camp experience
• Ascender Hall East - (941) 749-8672 / 8673
• Ascender Hall West - (941) 749- 8701 / 8702
• Ascender Hall South - (941) 749-8793 / 8794
• Camp Advisor Mainline - 1 (800) 872-6425
• Campus Desk - (941) 749-8747
• Mailroom - (941) 752-2549
Service Team: campservice@imgcom
MAIL • Incoming mail - Please send mail for participants to the following address:
Participant’s Name
c/o IMG Academy
5500 34th Street West
Bradenton, FL 34210
• Outgoing mail - Mail should be sent from the East Ascender Hall mailroom It is suggested that participants bring their own stamps and writing materials
• Mail - Participant letters will be distributed by Campus Life Packages may be picked up from the desk of your respective Residence Hall lobby area
CAMP PREPARATION GUIDE HELPFUL TIPS
IMG Academy Accessible Facilities
5691 Bollettieri Blvd Bradenton, Florida 34210
IMG Academy Academic Center, Legacy Hotel and Wellness Spa at IMG Academy, IMG Academy Lodge* & Villas, IMG Academy Campus Center, IMG Academy Fieldhouse, IMG Performance and Sport Science Center, IMG Academy Stadium, Ascender Hall East, West and South, baseball/lacrosse/soccer/football fields, tennis courts, and outdoor track, basketball gymnasiums, East Performance Center, and indoor/outdoor tennis courts
*Lodge Keys are picked up at the Legacy Hotel.
Gulf of Mexico
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ADULT SPORT CAMPS IMG Academy offers adult sport camps in tennis, golf, and performance Create the optimal active family experience, and learn more about these camp programs and packages by clicking the link below
CLICK HERE
GROUP RATES Interested in attending camp with your friends or teammates as a group? Explore IMG’s Group Benefits by clicking the link below
CLICK HERE
CORPORATE RETREATS Looking for an opportunity for your organization or business to experience all that IMG Academy has to offer while developing teamwork and communication skills? Explore IMG’s Corporate Retreat options online by clicking this link From a meeting setting to fully-customized programming with IMG’s experts, our Corporate Retreat options are ideal for any group, organization, or business
CLICK HERE
TOUR STUDIO POWERED BY COOL CLUBS As the premier club fitter in the area, IMG’s Tour Studio accommodates golfers of all levels The Tour Studio is available by appointment and features access to our expert club fitter and coaches to ensure you’re playing with just the right equipment
VISIT THE TOUR STUDIO
COLLEGE RECRUITING SERVICES It’s never too early to get your child started on their recruiting journey Next College Student Athlete (NCSA) is the world’s largest and most experienced college athletic recruiting network Student-athletes, 13 years or older, can create a free profile and gain recruiting exposure to NCSA’s network of 35,000+ college coaches across 37 sports
CLICK HERE
ALL AVAILABLE IMG ACADEMY PROGRAMMING Interested in exploring everything that we offer at IMG? Explore all of your opportunities by clicking the link below
CLICK HERE
SPORT CAMP FAQS PACKING WHAT DO I NEED TO PACK? Please see the “What to bring” attachment on your Introductory email from the Service Team or page 4 of this document DO I NEED TO PACK SHEETS? IMG will provide sheets, a pillow and blanket for each camper This will already be in the dorm when they arrive If your camper did not receive sheets, please contact the Campus Life staff in the dorm lobby
DO I NEED TO PACK A BATHING SUIT FOR MY CAMPER? Your camper will have access to a pool during free time Their POD will have designated times to swim in the pool throughout the week
TRANSPORTATION HOW MUCH DOES TRANSPORTATION COST? The cost is dependent on the distance that the airport is from IMG Academy Please see pg 5 of this packet for more information
WHICH AIRPORTS ARE CLOSEST TO IMG ACADEMY? The closest airports, in order from closest to farthest are: Sarasota (SRQ), Tampa (TPA), Orlando (ORL), Miami (MIA) Transportation from any other airports will have to be discussed with the Service Team at campservice@imgcom
MY CAMPER HAS NEVER FLOWN BEFORE/IS TOO YOUNG TO FLY BY THEMSELVES, WHAT SHOULD I DO? IMG Transportation offers Unaccompanied Minor Services for an additional $5000 each way Upon arrival, our Transportation staff will accompany your camper all the way from their arrival gate to the vehicle For departure, they will accompany your camper all the way from the vehicle, through baggage, security and to their departure gate and wait until their plane takes off before leaving the airport
HOW WILL MY CAMPER KNOW HOW TO GET AROUND CAMPUS? IMG has a tram system that goes throughout campus We suggest trying out the tram during check-in to become familiar with the system before training begins Their coaches will go over their schedules during orientation Campers can also always ask Campus Life staff in their dorms and they would be more than happy to help them navigate campus
COACHNOW HOW WILL I BE ABLE TO HAVE ACCESS TO COACHNOW? Each camper will receive an introduction email to CoachNow from their Camp Director 48 hours before camp starts This email will be sent to the email address we have on file for each camper It is imperative you send your camper’s email address to campservice@imgcom Once your camper has signed up with their email address, they can then invite you to view their page There, you will see photo and video of training while your camper is here at IMG Academy Please contact the Service Team if you need to adjust your email
WILL MY CAMPER’S COACHNOW PAGE BE DEACTIVATED AFTER THEY LEAVE CAMP? No, CoachNow is a great way for your camper to take everything they have learned from our staff, home with them They will be able to see all videos and critiques with our coaches after they are checked out of camp
CHECK-IN HOW LONG WILL CHECK-IN TAKE? Check-in should take about 1 hour Although, it could be longer or shorter depending on the volume many campers arriving
WHAT IF I CAN’T MAKE IT TO CHECK-IN WITH MY CAMPER? We understand if you are unable to attend check-in with your camper although it is strongly recommended IMG offers its own transportation service to and from Florida airports Your Camp Service Specialist would be happy to get this set up for you Please email campservice@imgcom to get started!
WHY DO I NEED TO SEND IN A HEADSHOT FOR MY CAMPER? The headshot is used on your camper’s ID badge Our team will already have the ID badge printed upon arrival which will allow you to take part in the expedited check-in process Please email the headshot to campservice@imgcom to expedite the check-in process
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SPORT CAMP FAQS PODS MY CAMPER IS COMING WITH SOME FRIENDS AND THEY WOULD LIKE TO ROOM TOGETHER IS THAT POSSIBLE? We do take roommate requests Our housing department will try their best to honor requests, however, we cannot guarantee them Due to COVID-19 protocol, camper’s rooms will be near others in their POD
HOW MANY CAMPERS ARE IN A ROOM? Please connect with your service specialist to confirm the number of campers in you room The number of campers per room is subject to change due to COVID protocols
HOW MANY CAMPERS WILL BE IN EACH POD? PODs will be color coordinated and further separated into groups PODs will have about 10 campers each
HOW WILL I KNOW WHICH POD MY CAMPER IS IN? POD lists will be finalized the day of check-in These PODs are FINAL Our sport directors consider many factors when organizing PODs PODs will be separated by sport, age, skill level and program type
MY CAMPER IS COMING WITH FRIENDS; HOW DO I MAKE SURE THEY ARE IN THE SAME POD? You can make requests to be in PODs with other campers attending, however, we cannot make any guarantees Campers are separated by specific criteria that will ultimately be up to our sport directors Please see above
HOW WILL MY CAMPER KNOW WHAT POD THEY ARE IN? Their POD color will be on their ID badge Campers will also receive a colored bracelet that they must keep on during their stay Your camper will also have the same schedule as their POD-mates, so they will always be together during sport and activities Tables in the cafeterias will also be labeled by POD so campers will know where to sit
WHAT IF MY CAMPER IS THERE FOR MULTIPLE WEEKS, WILL THEIR POD CHANGE? Our staff will try to keep multi-week campers in the same PODs Their POD members may change from week to week
WILL MY CAMPER HAVE TO MOVE ROOMS IF THEY ARE THERE FOR MULTIPLE WEEKS? Our staff tries not to move campers during their stay However, if a room move is necessary to maintain the integrity of the PODS then our staff will help facilitate the move
WHILE MY CAMPER IS IN THE DORMS, WHO WILL BE SUPERVISING THEM? We have Campus Life staff who are in the dorms at all times There is also Campus Life staff on each floor with the campers as well as in the lobby We also have 24 hours Campus Safety staff that are patrolling campus
DINING ARE MEALS INCLUDED WITH CAMP PRICE? Boarding campers will receive breakfast, lunch and dinner in The Servery This is included with the price of camp Non-boaridng campers will only receive lunch We do have other food options available for purchase at the Brick Oven, La Boulanngerie and Fusion
WHERE IS THE SERVERY LOCATED? The Servery is located in the Campus Center It is the middle of the dining area directly across from the large tv screens The Brick Oven, Asian Fusion Kitchen and French-Style Bakery are on either side of the Servery
MY CAMPER HAS DIETARY RESTRICTIONS; CAN YOU ACCOMMODATE? Yes, we can! Please contact your service specialist and they would be more than happy to help coordinate accommodations for your camper
HEALTH SERVICES PROVIDED BY JOHNS HOPKINS ALL CHILDREN’S HOSPITAL MY CAMPER TAKES MEDICATION; HOW WILL THEY GET IT DURING CAMP? We ask that campers give all medication to our Johns Hopkins All Children’s Hospital Health Center during check-in Health Services is located in our campus center, next to the Brick Oven Your camper can go to and from the health center as frequently as needed to take their medication If you have any other questions, please contact Health Services at healthservices@imgcom
WHAT ARE HEALTH SERVICES’ HOURS OF OPERATION? We have nurses on campus in Health Services for 24 hours a day, 7 days a week
MY IMG CARD HOW DO I ADD MONEY TO MY CAMPER’S MY IMG CARD? The IMG Card (personal spending account) is set up through the IMG Card Link here: getcbordcom/imgacademy/full/loginphp You will need your camper’s contact ID (CON#) that is listed in your camp confirmation email If you have trouble locating it, please let the Service Team know If you are having trouble registering, please reach out to the Student Bank at studentbank@imgcom or call (941) 752-2487 You can also refer to the step-by-step guide available later in this packet
HOW WILL MY CAMPER HAVE ACCESS TO THEIR MY IMG CARD? Their My IMG Card will be linked to their ID card that they will have with them at all times
WHAT WILL MY CAMPER NEED MONEY FOR DURING CAMP? The funds in your campers account can be used to purchase additional snacks during the day in the dining area or on the ProShop Campers can also purchase gear and other necessary items (ie, sunscreen, soap, toothbrush) in the ProShop Campers can also withdraw cash for any off campus trips at the student bank
FORMS HOW DO I COMPLETE MY FORMS? Forms need to be submitted via SchoolDoc You should have received instructions on setting up your account in your confirmation email If you have not received those details, please contact the forms department at forms@imgcom
WHAT IF I CAN’T COMPLETE ALL THESE FORMS BEFORE CHECK-IN? We are happy to help you as much as we can in order to get them complete, but failure to complete these forms can delay your camper’s ability to participate in camp
MISCELLANEOUS WHO IS MY POINT PERSON TO SPEAK TO FOR EVERYTHING REGARDING MY CAMPER AND THEIR STAY? Once you have booked your camp with one of our Camp Advisors, you will receive communication from the Service Team Your designated Camp Service Specialist will be your point of contact moving forward
I UNDERSTAND THIS IS A SPORT FOCUSED CAMP, BUT WILL THERE BE ANYTHING ELSE FOR CAMPERS TO DO AFTER THEIR TRAINING SESSIONS? Yes Our Campus Life and Student Engagement staff put together activities for all campers to participate in every night and over the weekends This activity schedule will be available on the day of check-in
CAN I ADD WEEKS TO MY CAMPER’S RESERVATION WHILE THEY ARE AT CAMP? Yes You can upgrade and extend while your camper is at camp for the next week We ask that all changes, extensions and upgrades be made the Wednesday before the next week Please contact the Service Team for any additional questions
CAN I WATCH MY CAMPER DURING THEIR SPORT TRAINING? No, due to COVID protocals Please refer to p 6 or pg 8 regarding our Safer Campus Initiative policy regarding other family members permitted inside buildings
CAN I SEND MY CAMPER PACKAGES WHILE THEY ARE AT CAMP? Yes, you can! You will just need to address the package as follows:
Camper’s Name c/o IMG Academy Residence Hall and Room Number 5500 34th Street West Bradenton, FL 34210
They will then go pick up their package at their dorm’s mail room
Please note – Package arrival time is subject to change based on mail room/warehouse volume, quarantine periods, etc.
WHAT IS YOUR POLICY FOR CANCELLATIONS? Please see our purchase policy here If you have booked non-refundable, you will receive a credit on file If you have booked refundable, you will receive a refund minus a 2% cancellation fee Once your camper has checked into camp, all camps become non-refundable and you will receive a credit on file if you need to cancel
SPORT CAMP FAQS
TO CREATE A MY IMG CARD ACCOUNT USING A CREDIT CARD:
1 Go to this URL on in your internet browser: getcbordcom/imgacademy/full/loginphp
2 Click the link below “Parents, Guardians, or Other Relatives:” Please note, you will need to input the parent email and phone number after you input the camper’s first and last name
3 Enter the IMG Academy Reservation Number (begins with CON and is followed by 9 numbers; located in your confirmation email), first name, and last name of the person you intend to set up the account for
4 Enter payment information
5 Confirm payment Information
CONGRATULATIONS! YOU HAVE COMPLETED THE PROCESS AND MONEY HAS NOW BEEN ADDED TO THE MY IMG CARD!
MY IMG CARD SET UP
SCHOOLDOC SETUP & INSTRUCTIONS
• Campers will receive a confirmation email from IMG Academy after you’ve registered for a camp program that indicates you’ll be receiving details directly from SchoolDoc regarding your mandatory Health Forms
• Below is an example of what an email invite from SchoolDoc will look like
• For a complete SchoolDoc How-To Guide, please click the link below You can find SchoolDoc FAQs on the next page in this guide
VIEW SCHOOLDOC GUIDE
Troubleshooting Tips: If Accept Invite link is invalid or is expired:
• Visit Appschooldoccom, and select Reset Password
• Use the email that you used to register for camp Your camp advisor can pull this email address for you if you cannot remember
• If you’re unable to do this, email the IMG Forms Department at forms@imgcom or by calling 941-752-2445
• You’ll be prompted to create an account with the email address you were invited with
SCHOOLDOC SETUP & INSTRUCTIONS
• When will I receive an email from SchoolDoc? You will receive a welcome email from SchoolDoc within 24 hours of registering for camp The email will be sent to the person who signed up the camper
• Will I have to create a new log in each time I register for camp? A new login will not be required each time SchoolDoc will send an incomplete profile reminder email for returning campers or another camper associated with the same parent in CRM
• What should I do if I haven’t received the email from SchoolDoc? Please contact IMG Academy’s Forms Office at forms@imgcom or call them at 1-800-872-6425 Campers may also need to contact their advisor to ensure they have completed the registration process
• What if I have two children coming to camp? If you have more than one child enrolled in camps, you will see all of their names after you register in SchoolDoc This appears on the left panel after you login
• What happens if I forgot my login information or cannot locate the original email from SchoolDoc? Please contact Forms Office at forms@imgcom or call IMG at 1-800-872-6425
• If I’m a returning camper / parent of a camper, do I need to log back in to SchoolDoc? All previously submitted information will be carried over to the next camp As per IMG policy, returning campers will need to review the information previously submitted and provide authorization Physical exam report and Immunization will have to be uploaded again and will be verified by Forms Office You may re-upload the documents if they are still valid The electronic submission process will assist our teams with continuing to provide you with excellent service
• Can I complete the forms on my mobile device? SchoolDoc can be used on mobile device however there is no App version available The system is reactive to mobile devices
• When do I need to complete the forms in SchoolDoc by? Forms are due and should be completed 14 days prior to the start of the camp to provide enough time for our staff to review and verify completeness
• Do I have the option to complete forms and fax/email them versus setting up the account? Per Academy policy, all forms should be submitted electronically via appschooldoccom The electronic submission process will assist our teams with continuing to provide you with excellent service
• What is the process if I need to edit my forms? Your SchoolDoc Lockout date and form due date are set to 14 days prior to the start of the camp Forms get locked only when they are 100% complete and if the current day is within 14 days of the camp start date Users can continue to edit/add information for their participant’s health profile until their lockout date
• What are the steps to complete the forms if the lockout date has passed? Lockout date and form due date are set to 14 days prior to the start of the camp Forms get locked only when they are 100% complete and if the current day is within 14 days of the camp start date You may request an extension via IMG Forms Status Approval by contacting the Forms Department at forms@imgcom or 941-752-2445
• What do I need to do if the forms are locked out and I need to update information? Please contact Forms Office forms@imgcom or call them at 941-752-2445
• Are there are certain browsers that SchoolDoc works best on? Google Chrome, Firefox, Microsoft Edge and Safari Internet Explorer is not supported
• Can I add an authorized user for my child in SchooDoc? If you are an authorized user of a participant’s profile, you can add new authorized users to the profile through the ‘Manage Users’ option An invite will be sent to the additional user
• Why am I receiving reminder emails even if all the steps are complete from the camper perspective? The Forms office will review all of the forms and will provide an approval in the last step: ‘IMG forms approval status’ The completion will be set to 100% after this, then you are cleared to participate in camp or boarding school
• Will SchoolDoc send me reminders? SchoolDoc will send the initial invite and reminder however subsequent reminder emails will be sent by IMG Academy
COACHNOW IS THE PLATFORM THAT IMG ACADEMY COACHES WILL USE TO POST IMPORTANT INFORMATION ABOUT CAMP SESSIONS, PROVIDE DETAILED FEEDBACK AND INSTRUCTION, AND MORE CAMPERS WILL BE VIRTUALLY CONNECTED WITH THEIR COACHES DURING AND AFTER CAMP, SO THEY CAN ACCESS WHAT THEY LEARNED WHILE ON CAMPUS EVEN AFTER THEIR PROGRAM IS COMPLETE
1 Open the email invite from CoachNow / your Sport Director DO NOT HIT THE JOIN NOW LINK IN THE E-MAIL Go to the bottom of the e-mail, and look for the six digit code
2 Download and open the CoachNow App Click “I was invited” Enter the six-digit code You will be prompted to create a password
3 You should provide your camp athlete with your username (your e-mail) and password (the password you created)
4 Your athlete must have the app downloaded on his/her phone They will click “Sign In” and enter this information
5 If you have more than one player in the Virtual camp, you will need to supply us a different e-mail for each student E-mail the corresponding e-mails to your sport camp director Please note, you only need to complete this step if you have more than one child participating in the program.
6 If you already have a CoachNow account set up, please click on the bell icon inside the app, and click “Join” to accept the invitation to your program
7 Please be patient If by end of day on Saturday you have not received an invite or have any questions, please send an e-mail to your sport camp director If you need to change your email, please contact the Service Team
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REACH
REACH IS THE SYSTEM THAT IMG ACADEMY UTILIZES TO PROCESS CAMPERS’ REQUESTS TO LEAVE CAMPUS PARENTS AND GUARDIANS HAVE ACCESS TO THIS SYSTEM TO SAFELY SUBMIT LEAVE REQUESTS THROUGH THE STEPS BELOW
Dear Parents and Guardians, IMG Academy has implemented the REACH School Boarding System to enhance the safety and security of your camper REACH coordinates Leave Request procedures for School staff, parents/guardians, and boarding campers by creating an easy to use, paperless system that you can access from anywhere at any time and from any device REACH is available for you to use from any computer or mobile device 24 hours a day, 7 days per week
Please note that parents and guardians will not receive separate REACH accounts as leave requests will be generated from your camper’s account using the email address we have on file for your camper
REACH will automate all Boarder Leave Request procedures It will allow you to approve or reject leave requests, submitted by your child, through an email that you will receive
THE PROCESS
Your camper will create a request to leave campus through the REACH system Based on Academy procedures, you may be asked to verify and give permission for a particular leave You will grant this permission through email that REACH will send to you An example of a leave a parent/guardian will receive is a “Final Checkout – Not Returning to IMG Academy”
For example, if your child will be completing their final departure from IMG Academy at the end of their reservation, you will be asked to give your implicit permission, by clicking a link in an automated email This action is recorded by the REACH system and will inform the Residential Mentor that you have given permission to leave campus (Please note the system requires return date, time, and transportation details and there is no way to override this Internally we designate “Final Checkout” leave and are aware this means the camper has completed their reservation and is not expected to return)
Your child now will be asked to sign out when they leave for final departure Any parent/guardian signing their child out or completing a final checkout will still need to present their photo ID at the Campus Life desk at the time of sign out Once approved, your camper is permitted to leave campus with your permission and ours
As always, you are encouraged to communicate with IMG Academy should you have any concerns or questions Please do not hesitate to reach out to your camper Residential Mentor, the Service Team, or campuslife@imgcom
The REACH Leave Request Process is required each time a boarding camper leaves campus unless it is at IMG Academy chaperoned trip
HELP AND SUPPORT Help and Support is available to all IMG Academy users Please visit the support page at to learn more
PRE-ARRIVAL Checklist
Get to Know Campus
Health Services provided by Johns Hopkins All Children’s Hospital
ADMINISTERING PRESCRIPTION MEDICATION WHILE AT CAMP
PERMISSABLE SELF-ADMINISTERED MEDICATIONS
Sport Camp FAQs
SCHOOLDOC Setup & Instructions