Camargue and Algarve - Northern Shades

Camargue® and Algarve®

Guidelines for after-sales service

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Camargue® en Algarve® Guidelines for after-sales service

Table of contents

I. Introduction 3

II. Water infiltration 31. General provisions 4

a. Stand-alone 4c. Fitted to an outside wall (Installation type 2) 4b. Joined 4d. Hidden / Integrated (Installation type 3 & 4) 4

2. Algarve® 53. Camargue® 7

III. Problems and solutions regarding water infiltration 101. Algarve - old model 102. Algarve 2 113. Camargue – old model 124. Camargue 2 13

IV. Motor failures 141. Algarve - old model 142. Algarve 2 153. Camargue – old model 164. Camargue 2 17

V. Visual aspects 181. Coating quality 182. Inspection of colour and gloss 18

a) Aluminium profiles 18b) Screens 18

3. Fitting the profiles 194. Fitting the blades 19

a) Straightness tolerance 19b) Flatness tolerance: 19

5. Fixscreen and Crystal windows 20

VI. Maintenance instructions 211. Aluminium profiles 21

a. Cleaning instructions 21b. Cleaning procedure 21

2. Fixscreen 223. Loggiawood® and Loggiawood® Privacy 22

VII. Accessories 231. Heating 232. Speakers 233. Remote control and antenna 234. Wind sensor, rain sensor and frost function 23

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Guidelines for after-sales service Camargue® en Algarve®

I. IntroductionThe Renson consumer guarantee describes the terms and conditions that Camargue® and Algarve® must conform to and what consumers may expect from the system. Nevertheless, there are situations where it is not entirely clear if a certain phenomenon may be considered normal. This document was created as a guide for the installer to mitigate the chance of any arguments arising.

II. Water infiltrationWhen closed, the blades of Algarve and Camargue protect the terrace underneath from the rain. However, because Algarve and Camargue are not thermally closed systems, a 100% waterproof construction cannot be guaranteed. That is why the user guarantee describes the impermeability as follows:

• The bladed roof of the Algarve®/Camargue® is waterproof.• Condensation may occur on the underside of the blades.• An Algarve®/Camargue® is an open ‘outdoor’ terrace covering, not to be confused with a thermally closed, water and windproof conserva-

tory. This means furniture, flooring … must be suitable for outdoor use.• The orientation, location, finishing, model, installation etc. of the Algarve®/Camargue® can have an (unexpected) impact on the impermeability,

as do extreme and exceptional weather conditions.• Drops may form on the columns and frame. When in doubt about the cause of these drops (which may or may not be inherent to the product),

please contact the installer. They will be able to determine if this is normal.• Spray from the gutters is minimised by the water diffuser but can never be 100% avoided.

To give the consumer a clear picture of what to expect in terms of the performance of the bladed roof we have provided an overview of situations where Camargue and Algarve may come into contact with water. We distinguish between normal situations, situations which may be expected, and situations which are not in line with expectations. There are also recommendations for solutions should the latter situations occur.

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1. General provisions

Algarve® and Camargue® are fitted with a drainage system that can handle most rain showers. However, in case of extreme showers and espe-cially if combined with wind, it is possible that the amount of water proves too much for the drainage system. Extreme weather conditions are therefore not included in the provisions below.

During a shower the stand-alone wall panels of Algarve and Camargue are continuously exposed to water. So it is only normal that the water should drain off the outside of the frame and columns. Even after a shower some excess water may still flow along the outside profiles and columns.

The water on the outside may find its way to the underside and inside of the frame and profiles due to forces of adhesion. This too is considered normal and will stop of its own accord within an hour after the shower.

If the rainwater seeps in between the profiles and if this still persists an hour after the shower has ended, either in the form of drops or a trickle of water, even after drying off the profiles, we refer to this as water infiltration.

a. Stand-alone

c. Fitted to an outside wall (Installation type 2)

b. Joined

d. Hidden / Integrated (Installation type 3 & 4)

WALL

HIDDEN / INTEGRATED

EXISTING (ROOF)CONSTRUCTION

Exposed to water during a showerWater to be expected

Water infiltration during a normalshower not permittedCause: badly assembled or sealed profiles and connections

Water infiltration during a normal shower not permittedCause: bad connection of the system to an existing wall or roof by the installer

Condensation on the under-side of the blades= Normal situation

Condensation on the under-side of the top beam= Normal situation

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2. Algarve®

DETAIL A: Water seeps in between the top frame and the column in the outside corners.

= Normal situation

The connection between the top frame and the column serves as a would-be gutter along which the water finds the easiest path. Even after the shower there may still be some water seepage along here.

DETAIL B:Water seeps along the inside corners between the profiles, into the Algarve. It is more than a few drops.

= Water infiltration

Cause: Badly sealed gutterSolution: Seal gutter

A

C

DB

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DETAIL C: Water seeps in along the profiles of the connecting beam It is more than a few drops and continues for a while after the shower


Cause: : Insufficient sealing between the covering cap and the connecting beamsSolution: Seal connecting surface between the connecting beams

DETAIL D:Water seeps in between the span beam and fixed bladeIt is more than a few drops and continues for a while after the shower


Cause: Insufficient sealing between the fixed blade and the span beamSolution: Seal connecting surface between the fixed blade and the span

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3. Camargue®

DETAIL A: Water seeps in between the top frame and the column on the outside corners

= Normal situation

The connection between the top frame and the column serves as a would-be gutter via which the wa-ter finds the easiest path. Even after the shower there may still be some water seepage along here.

DETAIL B:Water seeps in between the top frame and the connecting beam on the outside

= Normal situation

The connection between the top frame and the column serves as a would-be gutter via which the wa-ter finds the easiest path. Even after the shower there may still be some water seepage along here.

B

A

C

D

E

F

G

H

I

Connecting beam on the outside

Gutter on the inside

Undersidetop frame

Stand-alonteExterior corner on the inside

Relocated column on the inside

Underside blade

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DETAIL C:Water seeps in between the top frame and the column on the inside This still continues an hour after the shower


Cause: bad seal between the gutter, the cover profile, and the top frameSolution: seal cover profile so water can no longer seep through via the gutter

DETAIL D:Water seeps in between the top frame and the connecting beam on the inside This still continues an hour after the shower


Cause: badly sealed connecting beamSolution: seal as demonstrated in instruction video

DETAIL E:Water sprays in from the gutter

= Normal situation

The gutters are equipped with diffusers to prevent as much spray as possible. However, this does not mean it's impossible for spray to enter. Sometimes wind between the top beam and the blades can cause water to spray out of the gutter causing it to end up on the inside of the bladed roof.As soon as the water is drained from the gutters this stops.

DETAIL F:Water seeps in between the top frame and the fixed blade on the inside It's more than a few drops and continues for quite a while


Cause: Insufficient sealing between the fixed blade and the span beamSolution: Seal connecting surface between the fixed blade and the span beam

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DETAIL G:Water seeps in via the top beam of a columnless inside corner between the profilesThis still continues an hour after the shower


Cause: Drain insufficiently sealedSolution: Seal as demonstrated in instruction

DETAIL H:Water seeps in between the top frame and a relocated columnIt's more than a few drops and still continues an hour after the shower


Cause: Connecting piece of the relocated column is insufficiently sealedSolution: Seal as demonstrated in instruction video

DETAIL I: Water seeps in between the blades during a normal shower


Cause: Blades do not close properlySolution: Check control / frost protection

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III. Problems and solutions regarding water infiltration

1. Algarve - old model

ALGRequest dimensions+ number of drains

General waterinfiltration

Has this happenedbefore? If yes, during

light or heavyshower?

During heavy shower:refer the customer

to our normsregarding drainage

Gutters Between wall profileand the wall

Caulk corners

Water spray blades Improve sealing by

placing sealing slab/profile

In the corners iffitted to wall and

installation 3 and 4

If caulkingcorners doesn't work:New frame profiles

with double chamber

During light or normalshower: where doeswater infiltration take

place? +provide drawingwith view from

above & requestphotos/ videos ofwater infiltration

Overflowinggutters

Supply withAntispraydiffusers

Install extragutter

Blades

CondensationReplace withshort lip

with bladeslong lip Refer to

operationinstructions in

warrantyconditions

Water infiltration inthe control boxes

New control box +covering fixed blade

ALG WATER INFILTRATION

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2. Algarve 2

ALG2

Request dimensions+ number of drains






Caulk corners

Waterspray Improve sealing

by placing sealingslab/ profile

In the corners if fittedto wall and

installation 3 and 4

During light or normalshower: where the

water infiltration takesplace + provide

drawing with viewfrom above & request

photos/ videos of water infiltration

Supplyanti-spraydiffusers

Blades

Condensation

Refer to usermanual inwarrantyconditions

Fixed blade

ALG2 WATER INFILTRATION

Seal theconnection

between fixedblade and

span

If bladeis twisted,

installL profile on

fixedblade

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3. Camargue – old model

CAMRequest dimensions+ number of drains






Seal corners

Waterspray

Improve sealing byplacing sealing slab/

profile

In the corners /junctions

During light or normalshower: where thewater infiltration

takes place+ provide drawing

with view from above & request photos/videos of water

infiltration

Supplyanti-spraydiffuser

Blades

Condensation Water betweenthe blades

Refer to userinstructionsin warrantyconditions

Fixed blade

Replaceblades withshort lip withblades with

long lip

CAM WATER INFILTRATION

Seal the connectionbetween thefixed blade and the span

Overflowinggutters/leakingconnecting beam

Install extragutter

Seal theconnectionbetween

gutters andpivots

Water betweenthe gutters and

pivots

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4. Camargue 2

CAMRequest dimensions+ number of drains






Waterspray Improve sealing by

placing sealing slab/profile

In the corners /junctions

During light or normalshower: where doeswater infiltration take

place + providedrawing with view

from above & requestphotos/videos ofwater infiltration

Supplyanti-spraydiffusers

Blades

Condensation

Refer tooperationinstructionsin warrantyconditions

Fixed blade Connecting beam

Seal drainageconnecting

beam

CAM2 WATER INFILTRATION

Sealconnectionbetween thefixed blade

and the span

Drain funnelextra seal

+ check sealbetween

headboard andgutter profile

Fix and sealcorner profilebetween span

and pivot

Drainage +seal +

seal butylpiece

Check if there is no

hole ininternal gutter

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IV. Motor failures

1. Algarve - old model

ALG

Is the voltage 230V?Measured with a voltmeter?

Connect the transformerdirectly to the motor.

Does the motor now work?

Is output transformer 24V? Restore proper power supply

Replace transformer

Replace motor

ALGBLADES DON'T OPEN/ CLOSE

Yes No

Yes No

Yes No

Replace with newNOVAL control

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2. Algarve 2

ALG2

ALG2

BLADES DON'T OPEN/ CLOSE

Bohez control+ Linak motor

Noval controlT-motion


Connect the transformerdirectly to the motor


Have you completed allcontrol programming?

Replace transformer

Yes No

Complete allcontrol

programming

Did you: - Press prog key 2 sec- Push blades until fully open- Press My (arrow down)- Close blades fully- Press My (arrow up)- Select snow position + 5sec My- Press Telis PROG-key

Yes No

Yes No

Yes

Replace with newNOVAL control Have you checked the batteries

of the remote control?

Is there an antenna?

In cold or warm weather?

Does the motornot open or

judder open?

Warm Cold

Which motor/control do you have?

Replace motor

No

Internal checkvia production

sheet of+ softwarecontrol box

(5.5A)

If transformer100W andcontrol box

4.2A replacewith transformer

150W andcontrol box

5.5A


Place antenna

Yes No



Is transformeroutput 24V

Restore properpower supply

Replace transformer

Yes No

Yes No

Yes

Replace motorReplace control

No

Is transformeroutput 24V


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3. Camargue – old model

CAM




Is output transformer 24V? Restore proper power supply

Replace transformer

Replace motor

Replace with aBOHEZ control

Replace with aNOVAL control

CAMBLADES DON'T OPEN/ CLOSE

Yes No

Yes No

Yes No

Is there a span or pivotwithout a screen?

Yes No

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4. Camargue 2

CAM2

CAM2

BLADES DON'T OPEN/ CLOSE

Have you completed allcontrol programming?

Complete allprogramming of

the control

Did you: - Press prog key 2 sec- Press arrow (up and down) Telis - Open blades fully- Press My (arrow down)- Close blades fully- Press My (arrow up)- Select snow position + 5sec My- Pres Telis PROG key

Yes No

Have you checked the batteriesof the remote control?

Is there an antenna?

In cold or warm weather?

Does the motor not openor judders open?

Warm Cold

Internal check via production sheet of

wattage transformer +software control

box (5.5A)

If transformer is 100Wand control box 4.2Areplace with 150W

transformer and controlbox 5.5A


Place antenna

Yes No



Is transformer power output 24V


Replace transformer

Yes No

Yes No

Yes

Replace motorReplace control

No

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V. Visual aspects

1. Coating quality

To determine any shortcomings in the quality of the coating the surface is tilted upwards at an angle of 60° and inspected from a distance of 3m.

You should not be able to see the following defects:• excessive roughness• paint drips• blistering• entrapped air• cratering• dull areas• holes, dents• scratches• other visual flaws

2. Inspection of colour and gloss

a) Aluminium profiles

For aluminium profiles there is a 5 year warranty on the gloss of the coated profiles and a 10 year warranty on the colour fastness. Colour fastness and gloss are determined visually in the following way:From a distance of 5m there may not be any visible variations in colour or gloss. This warranty only applies to the visible parts.

b) Screens

The screens may fade over time. It is therefore normal for replaced or reordered fabrics to vary in colour from the existing screens. The other fab-rics will not be replaced on account of these colour variations (e.g. in warranty cases).

60°

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3. Fitting the profiles

To ensure a perfect connection of the profiles, they are produced with narrow tolerances. During the installation it is of vital importance to ensure they are fitted correctly and that there are no gaps or irregularities between the profiles. It is important, not only from an aesthetic point of view but also to guarantee optimal waterproofing, that profiles are fitted without gaps or irregularities.

4. Fitting the blades

The bladed roof makes an even and regular pattern.

a) Straightness tolerance

Between 2 blades there is a theoretical distance of 6.92mm.

Depending on the length of the blades the following tolerances on this distance are permitted by the extrusion norm EN12020-2:

Blade length Tolerance at a distance of 6.92mm

1000 – 1999 mm ±1.3mm

2000 – 2999 mm ±1.8mm

3000 – 3999 mm ±2.2mm

4000 – 5000 mm ±2.6mm

b) Flatness tolerance:

The blades can bend slightly under their own weight.

Between 2 adjacent blades the difference in bend must not be more than 5mm.

6,92

9,92

5mm

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5. Fixscreen and Crystal windows

The zip system ensures that the fabric is held as straight and as tight as possible. However, in some circumstances (installation quality, weather conditions, construction conditions...) some minor creasing may occur along the sides.

With Crystal window in particular, creasing along the sides frequently occurs due to the use of different materials (Renson screen and PVC window). This is due to the combina-tion of materials and is not a cause for replacement.

Horizontal lines occur when the fabric remains rolled up for a long time. These usually disappear when you leave the fabric to hang for a good while.

In case of a screen with a Crystal window it is important to point out to the customer that the following characteristics are not included in the warranty:• The Crystal window may shrink, causing creases.• Due to UV rays a cloud may form on the Crystal window. • The Crystal window is liable to light scratching.

We offer a 2 year guarantee on the Crystal window.

Deflection bottom barThe bottom bar of the Fixscreens can bend in the middle under the own weight of aluminum.The degree of deflection is calculated as follows: length of bottom bar / 200.Eg. Length bottom bar 4000 mm à maximum bending in the middle: 20 mm

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VI. Maintenance instructions

1. Aluminium profiles

Aluminium is often described as maintenance-free. However, this is not true! Without regular maintenance the coated aluminium will lose its colour and gloss due to a number of external factors (UV-radiation, (acid) rain, salty air, corrosion, humidity, rust and other atmospheric pollutants). It is important to point out to the end user that a thorough clean-ing of the profiles 1x a year is a must in order to protect the decorative aspect of the terrace covering for as long as possible. Depending on the environment, more frequent cleaning may be necessary.

Pollution blocking the pores of the (structured) powder coating causes chalking. It is as if the colour disappears. This can manifest itself in the form of staining, runs or appearance of dried droplets. However, this pollution is not structural and can be removed subject to appropriate cleaning. Regular maintenance will prevent this pollution becoming ingrained.

a. Cleaning instructions

Permitted:• Clean cold water (max. 25°C), possibly with the addition of a neutral detergent (PH7)• Soft sponge Microfibre cloth• Chamois• Soft brush• Benzene, free from aromatics or containing isopropyl alcohol (IPA), to remove greasy, oily or sooty substances • (residual glue, silicone sealant or tape)• Soft white pencil rubber to remove stubborn residue • Pressure washers at a distance of >1m

Not permitted:• Steam cleaners• Pressure washers with dirt blaster Scouring or abrasive products• Detergents of unknown composition• Solvents containing esters, ketones, polyhydric alcohol, glycol ethers or halogenated hydrocarbons and the like • Highly acidic or alkaline detergents (e.g. all-purpose cleaners, degreasers)• Cleaning in full sun (>25°C) (It is best to clean on a clouded or rainy day)

b. Cleaning procedure

• Rinse off loose dirt, sand, dust with running cold water. • Remove any leaves and other dirt from the gutter.• Lather the surface thoroughly and leave to soak. Use a neutral detergent for this purpose and apply with a sponge, microfibre cloth or soft

brush. • Do not leave to soak for longer than 1 hour!• Rinse thoroughly with clean cold water.• Dry with a clean lint-free cloth or chamois.• If you wish you can protect the surface using commercially available products that have been tested for their suitability for powder-coated

surfaces. • For heavy soiling repeat the procedure after 24 hours.

Residue from detergents and recurrent pollution (dust, rain ...) can, under the influence of UV/IR radiation from the sun, lead to irreparable dam-age to the coated surfaces leading to loss of aesthetic value. Always rinse well after every contact with a detergent!

Also make sure during the installation that any traces of silicone, butyl or other products are removed immediately!

If the conventional productsand procedures are inadequate for cleaning, we advise you to use a Rubbing Compound (brand “Commandant - number 3” or similar product from another manufacturer) to remove the remaining spots.

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2. Fixscreen

The system requires little maintenance, but in order to enjoy your Fixscreen for many years to come please make a note of the following:• The fabric may show stains as a result of the manipulation during production and

installation. These can easily be removed with a "power sponge".• Feel free to roll up the screen if the fabric is wet but remember to roll it back down

when the weather improves to let it dry. • Avoid leaving the fabric rolled up for more than three days to prevent mould and

stains. Fabrics with Crystal windows must always be completely dry when rolling them up!

• Remove loose dirt with a vacuum or brush before cleaning. Then use a non-caustic detergent and lukewarm water to remove any remaining dirt (special detergents are available from your installer). Attention! Only wash the Crystal fabric with clean lukewarm water (± 30°C).

• Always rinse the fabric after cleaning.• Avoid cleaning in full sun: quickly drying soapy water can leave stains on the fabric.• Do not use harsh abrasive cleaning agents.• As a manufacturer, we recommend regular technical inspection of your installation by

the installer (every 4 years for consumer use).• Always use original parts from the manufacturer.• Hinged or rotating parts must be lubricated annually. For this purpose use a dry

lubricant (Veidec Dry Lube (G6002790)).• Plastic bushings can be lubricated after cleaning with a dry lubricant (Veidec Dry

Lube (G6002790)).

3. Loggiawood® and Loggiawood® Privacy

The Loggiawood® and Loggiawood® Privacy sliding panels are fitted with Western Red Cedar blades. This type of wood will naturally turn grey when exposed to wind and weather and does not require any specific maintenance.

If you wish to obtain an even weathering, treat the wooden blades every 2 years with 1 or 2 coats of a non-film-forming cedar oil.

Any moss can be removed with a stiff bristle brush.

In case of rain the wooden slats absorb water, mainly through the ends. This is normal in view of the fibrous structure of the wood. Therefore the drying time of the ends is longer than that for the middle parts of the slats. Markings of water are inevitable for untreated wood that is used outdoor.

Basically, these markings will (after a longer dry period) almost completely disappear.These markings have no effect on the durability of the wood. (Western Red Cedar has durability class II)

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VII. Accessories

1. Heating

The heating element has a power rating of 2600W and works on the principle of natural convection. This means that the space is heated by the natural airflow of heated air. It goes without saying that optimal heat convection can only be achieved in a confined space. Therefore, to use the Heat BEAM the terrace covering should be closed off with fabric, glass partitions or connecting walls. In addition, you must point out to the cus-tomer that they are in an uninsulated outdoor space and that you cannot achieve the same comfort as in an indoor space.Due to the heat the Heating Plate may discolor. This is normal and will not harm the operation of the heater.

2. Speakers

The 8Ω speakers have a power output of 25W (peak power 50W). This can produce 86dB (±3dB).

3. Remote control and antenna

In normal conditions, the remote control has a range of +/- 20 meters.External factors, however, can have a negative impact on the signal.

The control box of the motor for the Camargue NEW is equipped with a new antenna, which is pre-assembled in a PVC-protection tube, and is already integrated in the Pivot frame profile.

In case of an Algarve NEW this new antenna is placed in the finishing profile on the Span-side where the control box of the motor and the trans-former are situated.

If the RTS reception range between the Somfy® hand transmitter and the motor control box is still insufficient due to various factors, this antenna should be placed externally on the structure.

4. Wind sensor, rain sensor and frost function

The wind sensor, rain sensor and frost function ensure that the blades are turned to their ideal position in all weather conditions.

• Wind sensor: At wind speeds >50km/h (30mph) the blades close automatically• Rain sensor: In humid and rainy conditions the blades close automatically• Frost function: When the temperature reaches freezing point the blades open slightly• Combination frost function + rain sensor: In case of snow (temperature around freezing point and a reading of humidity) the blades

turn to the programmed snow position

The wind sensor has priority on all other functions.In new installations the frost function is not activated by default, so the blades will not open automatically when it freezes.If the automatic position is not desired, it can always be changed manually using the hand transmitter. For example, when you do want open blades when it is windy.The manually adjusted position will remain as long as the weather conditions are above the limit.

If the weather conditions go below the limit, the automatic function will take over again, with a 15 minute delay. If the weather conditions exceed the limit again within those 15 minutes, the manually adjusted position will be maintained. If the limit is not exceeded after 15 minutes, the auto-matic function will take over again.

RENSON® reserves the right to make technical changes to the products shown.The most recent versions of our brochures can be downloaded from www.renson.eu

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En

gels

Dealer

C r e a t i n g h e a l t h y s p a c e s

VENTILATION

SUNPROTECTION

OUTDOOR

RENSON® Headquarters Maalbeekstraat 10 • IZ 2 Vijverdam • B-8790 Waregem • BelgiumTel. +32 (0)56 62 71 11 • [email protected] • www.renson.eu

RENSON®: your partner in ventilation, sun protection and outdoor concepts

RENSON®, headquartered in Waregem (Belgium), is a trendsetter in Europe in natural ventilation and sun protection. • Creating healthy spaces

From 1909, we’ve been developing energy efficient solutions assuring a healthy and comfortable indoor climate. Our remarkable headquarters - built according to the ‘Healthy Building Concept’ – is a beautiful example portraying our corporate

mission. • No speed limit on innovation

A multidisciplinary team of more than 90 R&D employees continually optimize our products and develop new and innovative concepts. • Strong in communication

Contact with the customer is of the utmost importance. A group of 100 in-the-field employees worldwide and a powerful international distribution network are ready to advise you on site. EXIT 5 at Waregem gives you the possibility to experience our products on your own and provides necessary training for installers.

• A reliable partner in business We can guarantee our customers optimal quality and service thanks to our environmentally friendly and modern production sites (with automated powder coating line, anodisation line, uPVC injection molding machinery and mold making shop) covering an area of 95.000 m².

mailto:[email protected]

www.renson.eu

Camargue and Algarve - Northern Shades

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