Call Centers Outsourcing Services
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Transcript of Call Centers Outsourcing Services
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Call Center Outsourcing Services
Call Centers IndiaEnd to End CISCO Support
www.callcentersindia.com
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About Call Centers India
•Call centers India is a Washington based corporation.
•Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.
•The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.
•Call centers India is a CISCO funded company.
www.callcentersindia.com
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Features at CCIThe center is housed in a modern 11,000 sq. ft. facility.
3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.
Electrical power and Internet connectivity
www.callcentersindia.com
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Key Personnel
Its management team has over 20 years of combined call center experience.
Capacity of 1,000 stations.
Growing more than 15% quarter per quarter.
www.callcentersindia.com
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Services Offered
•Inbound Call Centers Services
•Outbound Call Centers Services
•Non-Voice Services
www.callcentersindia.com
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Inbound Call Center Services
•Order Hotlines
•Customer service
•Support lines
•Handling call overflow
www.callcentersindia.com
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Outbound Call Center Services•Verification calls
•Collections•Lead generation and sales support•Assessment of demand•Collection of useful information and arranging appointments for the sales force•Market research•Customer satisfaction surveys
www.callcentersindia.com
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Non Voice Services
Web services•Chat•Email
Programming services•Web based programming•PHP programming•Custom applications
www.callcentersindia.com
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Business Solution•Data entry
•Mystery shopping
•Web chat & Email response
•Qualitative analysis
•Research services
www.callcentersindia.com
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Facility•Located in suburb of New Delhi, India
•Managed by experienced professionals
•Current capacity expandable to 1,000 seats
•Access to world's largest pool of college educated workers
www.callcentersindia.com
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Tech Specifications•End-to-end CISCO based IP network
•Complete Cisco Platform
•Ability to call and receive calls from over 30 Countries
www.callcentersindia.com
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Quality Differences•Quality evaluation of agents•Live monitoring•100% call recording•Team leader to agent ratio 1:9•Daily agent feedback•Process transition manager•Specified account manager•Defined escalation procedures
www.callcentersindia.com
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Our PurposeOur main purpose is to provide you quality & effective services at good rates. And Help your business grow.
Call Us at 206.384.4669 or Visit at http://www.callcentersindia.com
www.callcentersindia.com
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www.callcentersindia.com