Call Center – What Really Makes Sense? Call Center – ce este cu adevarat important?

Call Center – What Really Makes Sense?

Call Center – ce este cu adevarat important?

Mission

Established in 1996, Mediatel Data Company has demonstrated a commitment to developing powerful Computer Telephony Integration applications across a variety of business environments, looking for a business-to-business relationship for the long term.

With our modular, building-block component products applications, you can move quickly to benefit from innovative business communications solutions that meet the evolving demands of users.

After the sale, Mediatel Data focuses on your support with an array of technical support, consulting, and training services. These services let you use our depth of experience and expertise in all aspects of CTI technology. Your net result is a shorter time to market and savings in your research and development budget.

• Mission• Clients• Overview• Features• Benefits


Clients

Media Call Center the professional contact center platform offers you a real and clear image of your entire business communication activities.Media Call Center is based on the latest client-server technology allowing multiple users to access records and perform various functions.Media Call Center employs state of art technology to provide users full control of their telephone system. Features such as Drag and Drop of telephone calls and agents, real-time graphical on screen reports are invaluable in today’s competitive, customer oriented environment. Powerful and flexible call routing capabilities meet the basic call distribution requirements of your contact center and, at the same time, enable you to implement the more sophisticated call processing solutions that increase revenues, reduce costs, and win customer loyalty.

• Mission• Clients• Overvie

w• Features• Benefits

Overview

• Mission• Clients• Overvie

w• Features• Benefits

Automatic Call Distribution – ACD

• The Media Call Center manages multiple call center queues, keeps a log of call group activity, and monitor activity, analyze queues, agents, hold time, work time, clerical time, call codes, service level, and much more. Depending upon user defined business rule, the system creates different processing paths for different callers. For example, individuals calling a special number can be routed for priority handling.

• Customers placing orders can be distinguished and given a higher priority than those seeking general information. However a call center’s business rules may be configured, the ultimate goal should be to serve every caller quickly and efficiently to meet customer service expectations.


Interactive Voice Response & Scripts

• Media Call Center incorporates scripting tools, enable you to create online agent transactions and assert complete control over a queue or campaign.

• Media Call Center enables you to manage your application specifically to the way you do business.

• Media Call Center easily manages any type of request, from Intelligent Call Routing queues to multi-level sales campaigns, without requiring a programmer. You can design nearly any type of script imaginable.

• Functions for database management, network sockets, telephony, external procedures, logical and string values, virtual lines and concurrent scripts


Inbound and Outbound in a Call Blending system

with CRM integration

• Media Call Center allows supervisors to run Inbound and Outbound services simultaneously

• Media Call Center enables you to manage business tailored automatic, predictive dialing campaigns

• Media Call Center easily integrates with back office applications for a tide environment

• Customer Relationship Management or front office specific functionalities are carefully treated by Inbound and Outbound services


Conversations Recording

• Media Call Center incorporates a dedicated recording of the conversations module, with powerful management for recording agents, services, type of call or time analysis• Mission

• Clients• Overview• Features• Benefits

Reports & Analysis• With more than 40 built-in reports, Media Call Center

keeps your managers in touch with the pulse of your contact center. As a result, pinpointing problems and identifying the most successful facets of your services are simple.

• Many reports enable managers to review real-time statistics on both agents and projects. In addition to these reports, the software affords you the luxury of being able to create custom designed reports.


The Media Call Center fuels your business by:

• Decrease operating costs.• Increase your productivity.• Increased agent efficiency.• Clear understanding about your customers’ needs.• Changing your image on the market.• Differentiating from the competition.• More flexibility and support for your current and future

products/services.• Support in launching new products/services.• Showing you a really and exactly information of market.


Benefits

• Price / PerformanceWith a good price and state of the art functionalities, our Media Call Center solution give you better option four your business.

• FlexibilityMedia Call Center enables you to manage your sales, marketing, research, help-desk, support, info lines or any other telephone work to fit your specific needs.

• Real-time managementUpdating while you watch, instant assessment of your telephone services provides you a distinct competitive advantage.

• Multiple telephony interfacesOn a single system could be analog, E1, T1, ISDN, SS7, Voice over IP.


Benefits

Thank you for your interest!

Mediatel Datawww.dialogic.ro

Call Center – What Really Makes Sense? Call Center – ce este cu adevarat important?

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