Call Center Services
18
FAITH CALL CENTER - Yes We Can
-
Upload
faithcallcenters -
Category
Business
-
view
2.324 -
download
3
Transcript of Call Center Services
ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking population after the United States of America
Manpower - A vast workforce of educated, English speaking, tech-savvy
Cost - Effective manpower.
Tech support - India graduates about 100,00 engineers each year, they can be used for troubleshooting/tech support.
Govt Policy - The Government of India has recognized the potential of IT-enabled services & has taken positive steps by providing numerous
incentives.
IT & ITES is one of the Government of India's top five priorities.
OVERVIEW
Faith Call Center is an ITES company is headquartered in the Silicon Valley of India, Bangalore, famous the world over for the technical know how & vast population of qualified workforce.
The company is managed by a team with a combined exposure of 35 plus years to all aspects of the functioning of ITES & IT units.
Faith Call Center is an ITES company which fully understands and comprehensively addresses the outsourcing needs of businesses in areas like Call Center, Data Services, Software services, Creative services, Pre Press Services, & Health care Services.
Faith Call Center is one stop solution ensuring top-notch service to the outsourcing offshore companies.
Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with companies who also serve fortune 500 organizations.
Apart from Indian Offices our execution & delivery partner centres are also located in North America, Europe, South America & Africa
Services Provided
CALL CENTER SERVICES
DATA SERVICES
SOFTWARE SERVICES
HEALTH CARE SERVICES
PRE PRESS SERVICES
CREATIVE SERVICES
Call Center Services Provided
INBOUND CALL CENTER SERVICES
OUTBOUND CALL CENTER SERVICES
EMAIL SUPPORT SERVICES
CHAT SUPPORT SERVICES
DATA VALIDATION
DISASTER RECOVERY SUPPORT
MULTI LINGUAL SUPPORT
TECHNICAL SUPPORT
TELEMARKETING SERVICES
VIRTUAL ASSISTANT SERVICES
MARKET RESEARCH
Data Services Provided
DATA ENTRY
DOCUMENT CONVERSION
IMAGE MANIPULATION
DATABASE UPDATION
DATA PROCESSING
OCR
ONLINE CATALOGS
SCANNING SERVICES
Software Services Provided
SOFTWARE DEVELOPMENT
SOFTWARE TESTING
REMOTE MAINTENANCE SERVICES
PRODUCT DEVELOPMENT
DESIGN SERVICES
MOBILE APPLICATION DEVELOPMENT
Health Care Services Provided
MEDICAL TRANSCRIPTION
END TO END BILLING
CLAIMS PROCESSING
RECEIVABLES MANAGEMENT
EMR
TELERADIOLOGY
Creative Services Provided
GRAPHIC DESIGN
MULTIMEDIA SOLUTIONS
3D DESIGN & ANIMATION
MAYA GRAPHICS
EVENT MANAGEMENT GRAPHICS
Pre Press Services Provided
E BOOK SERVICES
TYPESETTING
XML CONVERSION
PDF CONVERSION
PAGINATION
MATH TYPE
DIGITAL PUBLISHING
OPERATIONS
HUxMAN RESOURCES
TRAINING
QUALITY
TECHNOLOGY
PROCESS STRUCTURE
RECRUITMENT PROCESS
Round 1 - Personal Introduction
Round 2 – Communication Skills
Round 3 – Operations
Round 4 – HR: Values, Culture, Salary
CV SCREENING
Recruitment process
JOB OFFER
TRAINING PROCESS
BasicOrientation
Communication
Grammar
Accent Neutralization
Pre -Process
Customer service
Industry Knowledge
Culture Training
CRM
Systems
Domain Knowledge
Process Process Knowledge
certificationKey performance
Indicators
15
QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation forms for professional development
Feedback – To improve performance & consistency
INFRASTRUCTURE & TECHNOLOGY
Spam filter for Internet access & mail server Biometric control Firewall enabled Completely backed up with UPS & Generators Multiple ISP as backup options Web filtering application Restricted Internet Access based on Domain Authentication Logging of Internet Access at all user level No Mail & Internet access at Agent’s desktops External storage media and printing facility disabled at agent stations Profile based Desktop access which allows access to only required
minimum applications. No data storage access at local machines. Centralized server based storage. File system access policy based on user authentication Business continuity Process in place with multiple locations
WHY FAITH CALL CENTER ?
Our Customer Centric approach to all enquiries
Domain Specialists providing support through multiple languages
One Stop Shop for all your diversified off shoring requirements.
Value For Investment
Excellent communication skills creating opportunity for easier mutual interaction
Proven systems & Management to ensure Round the clock support
Well defined Robust Processes
We Appreciate your Time & Patience!
THANK YOUPlease contact us at:
