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Call

Center

Interview

Questi

ons

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ons

Why would you like to apply in Vodafone Vacancy?

 

Because I think Vodafone is one of the largest

Telecommunications in Egypt also World wide!

also as multinational company I e"pect to have

good management supervision!

#nd looking forward to get promoted fast in

Vodafone as a $arge company always makes

e"pansion for new pro%ects!

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What do you know a&out customer service? Customer service is the &asic stage at anyrespecta&le company( which makes the relation

&etween the customer and his company much&etter &y serving him &y perfect way to reach hissatisfactionand there are three types of customer service )eld&y phone ( face to face and pu&lic relationship

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Why do you apply the customer service o*er?orwhy do you want to work as call center agent? 

Because I have personal skills +uali)ed me forthis %o& like ,good communication skills( goodlistener( socia&le( friendly( Calm( like to helppeople and I have the a&ility to work in team

work 

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What are the strength / positive points in yourpersonality?

 I'm an organized person, dependable person, hardworker, calm, have the ability to work under stressand have the ability to solve problems

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What are the weakness - negative points inyour personality?

 I like to learn more of thing at the same timeand that makes me lose focus on learning onething or more carefully

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What will you do if the customer a&used youduring call ?. I will try to make him calm down &y listening tohim carefully and talking to him in a polite way

I will try to &e calm with out any stirring reactionI/ll &e good listener to him0 let him to e"plain all the pro&lem to me0 I/ll take my steps to solve this pro&lem andfollowing with the customer till solve it and reach

his satisfaction0 after that I/ll take all my steps to avoid thispro&lem in the future

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What will you use in your work to overachieve your goals? 

The good listening( the concentration( thepatience and the punctuality in myinformation 

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Why you left your previous work? 

To Increase my salary( also to seek sta&ility inmy career get promoted faster in a largeorgani1ation like yourselves! 

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Tell me a time you work under stress? When I was in the )nal year at university( thetension and sadness in control of my life

&ecause my sister  was in the hospital throughout the period ofe"ams !! &ut I could most successful andlearned how to achieve what I want !!

Whatever the pressure or stress around me

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What the &est thing you achieved in your life? 2etting graduated with e"cellent garde( even

under the country/s circumstances I/m stillcapa&le of achieving 3uccess in my %o& andpromotion in the posts! 

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What is the same relation &etween thecustomer service agent and the designer?

 Both of them aim to ful)ll the customersneeds

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What are the types of the customer service)eld?

 40 5ace to face60 By phone70 8u&lic relationships

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What are you see yourself after 7 years? I hope to get higher positions and promotionsin my work such as team leader ( &oth incustomer service or( 9uman :evelopment

:epartment#nd that &ecause I will not su;ce to workonly( &ut i will try to take more courses thatwill help me to

success and innovation in the area in which Iwork in it! #nd then access to the highest