California State University at NorthridgeCollege of Business and Economics

SOM 306: Operations ManagementFall 2007

Professor: Paul Baum

Office: JH 4131Tel : 818-677-2413

Office hours: Tuesday, Thursday: 5-6 P.M. and by appointment

email : paul.baum@csun.eduWeb site: http://csun.edu/~vcmgt007/som306

Why Take This Course? Required! Learn why some companies are successful

and why others aren’t. Why did GM’s U.S. market share drop by 58%

from 1980 to first half of 2007? Why did Toyota’s market share over same

period more than double? Why is Ford closing plants and laying off

1,000s of workers?

Why Take This Course? How did the Ritz Carlton Hotel become a world

class hotel? How did Dell become so successful? Why is

Dell loosing market share today?

Why Take This Course? Also learn what strategies successful

companies can use to become even more successful.

Apply these strategies to organizations that you will work for throughout your career.

Get promoted faster!

What This Course is About Course is about learning how to manage

operations more effectively. One of the main reasons why some

companies are more successful than others is that they do a better job of managing their operations.

How do you manage operations more effectively?

What This Course is About

You must first learn how to recognize an operational problem.

You must then have the tools (models) to solve the problem.

Lastly, you must be able to interpret and report results to management.

Purpose of this course is to provide you with these skills.

Textbook/Software Operations Management, An Integrated

Approach, by Dan Reid and Nada R. Sanders, 3 rd. ed. John Wiley and Sons, 2005.

Student Web Site

www.wiley.com/college/reid Supplemental chapters Excel Templates More – later

We will not use WileyPLUS

Class Notes - PowerPoint Download from class web site:

http://www.csun.edu/~vcmgt007/som306/ To print, click on File/Print

Print what: Handouts

Color/grayscale: Pure black and white

Slides per page: 1, 2, or 3, your choice

Class Notes

Notes differ from textbook. Some topics in text are presented in more

detail in the notes. Some topics in text are not covered in notes. Some topics in notes are not covered in text.

Read both the text and the notes, except sections in textbook that are omitted in “List of Assignments.”

Email I will use a class email list to email you

from time to time regarding assignments, tests, and more.

To receive emails from me, you must activate you campus email account.

If you haven’t, you can by logging onto the portal at:

https://www.csun.edu/portal

Email

If you prefer to receive campus email to a non-campus email account such as Yahoo or Hotmail, you may configure mail-forwarding to that account via the account maintenance web site:

https://www.csun.edu/account

Excel Add-Ins We will use two Excel add-ins:

“Solver” and “Data Analysis”

To install, click on Tools/Add-ins In the dialog box that appears, check:

“Analysis ToolPak” Don’t check Analysis ToolPak-VBA

“Solver Add-in” Depending on your version of Excel, you may

need the installation disk to install the add-ins.

Team Assignments Teams will be randomly called on in class

to answer questions on material in class notes and homework assignments.

“Term Report to Management” due on day of final exam.

More later.

Teams

5 members per team Make up a team name and give me an 8-

1/2 x 11 sheet paper with Names of team members and Team name

Due on September 11th.

Team Report to Management Report will deal with a case involving OM

problems. Your job is to

identify the problems, Analyze the problems, and explain the results of your analysis and offer

recommendations to management.

Team Report to Management Case will be posted on web site by on

October 1st. Report is limited to three, double spaced

typewritten pages using 12 point font. Pages not meeting these requirements will

not be read. You may add appendices

Tables graphs, etc. Not part of page restriction

Team Report to Management Report must put in a folder.

Loose pages will not be accepted. All teams members will receive the same

grade, unless the team feels that a team member did not contribute.

Self Managed Teams Teams are empowered to resolve their own

conflicts. If a team member doesn’t contribute, give me a

note with the team member’s name and include grade on assignment you think the team

member should receive, brief statement of why, have all other team members sign it.

Provide all team member with copy of note. I will assign this grade.

Grading of Team Report

Grade Weight

Statement of problem or issue 20%

Analysis of problem 50%

Writing ability (Explanation of results and recommendations)

30%

Course Grade - Weights

Team Report 20%

Homework 10%

Midterm Exam 30%

Final Exam 40%

Total 100%

Homework (HW)

See web site for “List of Assignments” Chapters covered, HW assignments, Due dates.

List will be updated weekly. HW

Problems and cases in text Answers to odd number problems in back of text.

Supplementary problems posted on web site.

Homework (HW) You may discuss HW with team members. HW is to be written individually. Some HW solutions will be discussed in

class. I will post solutions to HW on web site. Do not copy my solutions as presented in

class or posted on web site. You may make notes on your solution.

Homework (HW)

HW is Due on day the final exam Must be in a folder

Loose or stapled pages will not be accepted.

Exams Closed book You may have one 8-1/2 x 11 sheet of

notes, one or both side, for each exam. Exams are multiple choice but may include

short essay questions and/or problems. Multiple versions of each exam will be

given.

Exams No make ups If you miss the midterm, weight of midterm

(30%) will be divided between final (now worth an extra 15%) and an assigned paper, worth 15%.

If you miss the final exam, you’ll receive an F in the course.

Final is cumulative. You must take mid term and final with

section in which you are enrolled.

Grading Scale

A 93-100

A- 89 -92

B+ 86 -88

B 83 -85

B- 80 -82

C 70 -79

D 60 -69

F 0 -59

Summary of Web Site

Syllabus Class notes List of Assignments Supplementary Problems Other materials as announced.

http://csun.edu/~vcmgt007/som306

Key Dates

Event Due Date

Team names 9/11

Midterm Exam 10/18

Final Exam

(No switching sections)

2:00 Class--12/11 (3 to 5 PM)

3:30 Class--12/13 (3 to 5 PM)

Report to Management

Day of final exam

HW Day of final exam

Class Conduct If you come to class, do not leave in the

middle of class. If you have an appointment and must

leave before the class is over, let me know and sit in the back.

If you leave in middle of class and do not let me know, I will deduct 5 grade points from your score.

If you are late to class, sit in the back, but don’t make a habit of being late.

Class Conduct

Turn off cell phones and pagers. OK to drink in class, but no eating. No side conversations in class.

If you talk to your neighbor, I will ask you be stop talking.

If you continue, I will ask you to leave class.

Academic integrity All students at CSUN have an inherent

responsibility to uphold University principles of academic integrity and to support each other and the faculty in maintaining a classroom atmosphere that is conductive to orderly and honest conduct.

Students are expected to be familiar with the academic integrity guidelines found in the CSUN Catalog.

Academic integrity Any incident of cheating and/or plagiarism

will result in a course grade of F and be reported to the Associate Dean of the College.

Incident becomes a permanent part of your record.

Don’t do it!