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Transcript of CAF
CAF MANAGEMENT
CAF Management Locations
MP(RCOM)
UP(w)-UNINOR
UP(e)-UNINOR & IDEA
B&J-UNINOR & RCOM
CAF Management Locations and Clients:-Location Clients
Bihar & Jharkhand
UNINOR, RCOM
UP(E) UNINOR, IDEA
UP(W) UNINOR
MP RCOM
CAF Pickup by Runner
Pickup point (Distributor)
Accepted CAF’s Send to Branch Rejected CAF’s return to Distributor
AVAM Entry (s/w)
1st Level Audit
2nd Level Audit
Accepted Rejected
Send to Zonal Office
Inward Entry(excel)
Scanning
Data Entry(E-input)
Tele calling
Storage
Process flow for UNINOR
Activation Data uploaded to our Software
CAF received at Cluster/MAP against the total activation
Auto alert to Distributor regarding courier receipt
Data entry of MDN's recd by Courier in our software/ Batch wise
CAF received at Cluster/MAP against the total activation
CAF scrutiny against CAF entry
CAF's Dispatched to Central Storage
Central Storage team/ CAF's validated against the inventory
Positive/Negative CAF's inventory generated
CAF rejection against CAF scrutiny
CAF's Scanning against CAF scrutiny
CAF's scanned image upload against CAF scanning
Final Inventory Validated before Storage
Carton Rack Location Capture
Process Flow for RCOM
Allocation rcvd by online software CPEMS ( TL)
Initiate AV/CV to Welcome Call Executive ( TL to WCE)
Selected
Pouching & Indexing( DEO)
Process Flow For IDEA Postpaid
RejectedStorage in Warehouse
Scanning, Feeding & Uploading( Operator)
Retrieval of CAF for Audit as per demand of VTM,
Idea Persons( Helpers)
Positive Negative
Online Status updating in CPEMS & send Soft copy Profiling in Excel Sheets
CAF Audit & Pickup at Idea points / Send CR-2 for the same
Online Status updating in CPEMS ( RE)
2nd Physical Audit of CAF rcvd at Warehouse
CAF Audit & Pickup at Distributor/Idea points
Preparing CR-2 (Physical + Telephonic CR-2) Match with USSD for sending to Idea Circle on same day.
CAF’s Received At Branch
Selected Rejected
Prism Entry
Process Flow For Idea Prepaid
2nd Level Physical Audit of CAF rcvd at Zone
Return to Distributor (With in 48 Hrs.)
Dispatch Prepared
Unentered
Courrier to HUBCourier
Received at HUB Make
Courier CR2
Prism Entry
Unentered
Outward For Indexing
Outward For Prism EntryOutward For Act Date
RejectedAccepted
Soft Data Share to Idea
Outward For Scanning
CHURN
CHURNRejected
Accepted
DVD Burn
Send to IDEARe Scaned
Feeding and AuditPrepared Meta
Data
CAFs Received in Q3 2010
LocationOctober’1
0November
‘10December’1
0
UP-E (UNINOR)
355670 382215 468436
MP (RCOM) 250000 250000 300000
Bihar (UNINOR)
208345 299042 287236
Bihar (RCOM)
270217 274648 321000
Manpower deployed in Q3 2010
Location
October’10November’1
0December’1
0
UP-E (UNINOR) 325 325 272
MP (RCOM) 161 165 172
Bihar (UNINOR) 220 254 281
Bihar (RCOM) 252 265 259
Revenue generated (in Lacs) in Q3 2010
LocationOctober’1
0November
‘10December’1
0
UP-E (UNINOR)
36.78 36.47 41.15
MP (RCOM)
10.23 10.45 13
Bihar (UNINOR)
22.23 22.39 20
Jharkhand (RCOM)
17.58 18.11 20
Distributors Count in Q3 2010
Location
October’10
November ‘10
December’10
UP-E (UNINOR)
316 316 261
MP(RCOM)
510 510 510
Bihar (UNINOR)
148 155 157
Bihar (RCOM)
393 393 395
Revenue Vs
ManpowerAnalysis
UP(e)- UNINOR
October November December0
100
200
300
400
500
ManpowerRevenue(in 10K)
MP- RCOM
October November December0
50
100
150
200
ManpowerRevenue(in 10K)
Bihar-UNINOR
October November December0
50100150200250300
ManpowerRevenue(in 10K)
Jharkhand-RCOM
October November December0
50100150200250300
ManpowerRevenue(in 10K)
Distributor Vs
Business Volume Analysis
Distributor Analysis
Bihar -UNINOR UP(E)- UNINOR MP- RCOM Jharkhand- RCOM
Count of distributor
s
% of distribut
ors
% busines
s
Count of distributor
s
% of distribut
ors
% business
Count of distributo
rs
% of distribut
ors
% business
Count of distributo
rs
% of distribut
ors
% business
383 100 100% 256 100 100% 383 100 100% 384 100 100%
287 0.75 25% 192 0.75 45% 287 0.75 25% 288 0.75 33%
192 0.5 8% 128 0.5 16% 192 0.5 8% 192 0.5 12%
96 0.25 2% 64 0.25 2% 96 0.25 2% 96 0.25 3%
77 0.2 1% 51.2 0.2 1% 77 0.2 1% 76.8 0.2 2%
MP-RCOM
20 25 50 750%
20%
40%
60%
80%
100%
20 25 50 75
1 2 8 25 % of distributors
% business
UP(e)-UNINOR
20 25 50 750%
20%
40%
60%
80%
100%
20 2550 75
1 216 45 % of
distributors
% business
Bihar-UNINOR
20 25 50 750%
20%
40%
60%
80%
100%
20 25 50 75
2 3 12 33 % of distributors
% business
Jharkhand-RCOM
20 25 50 750%
20%
40%
60%
80%
100%
20 25 50 75
1 2 8 25% of distrib-utors
% business
Revenue generated / Backend Vs
Time frameAnalysis
October November December0
500010000150002000025000
2223018056
12578
Bihar-UNINOR
October November December10000105001100011500120001250013000
1172011179
12658
Jharkhand-RCOM
October November December0
10000
20000
30000
40000
29902 2965037072
UP(e)-UNINOR
October November December550060006500700075008000
6354 6333
7558
MP-RCOM
Issues Faced:-Location Software Manpower Distributors
UP-E (UNINOR)
• Data Entry Missing .• Database software is not available.
NA Timings not adhered to.
MP (RCOM) NA NA NA
Bihar (UNINOR)
•Down during month end.• Slow in non month end days.• Once the Data Entry done and send to UNINOR Server ,they cannot change or edit.
High off-role churn
Fluctuation in CAF volume flow due to
that unable to maintain TAT & being penalized.
Bihar (RCOM)•Down during month end.• Slow in non month end days.
High off-role churn
• CAF’s are not handed on specified time.• Runner boy asked to fill the CAF’s.• Runner boy is forced to pick CAF’s which are rejected by him in 1st level audit.
Solution :- Top Management to be involved
Major reasons for CAF Rejection POA/POI not clear Form not duly filled Validity of POA/POI expired POA/POI not stamped OSV Invalid ID and address proof ( not part DoT approved list ) Photo on CAF does not match the Photo on Id proof Forged / manipulated proofs Local reference details not mentioned ( incase of
outstation and foreign nationals) Retailer & Distributor Seal & Sign not present
Error % in Bihar (UNINOR):-
Dec-10 Nov-10 Oct-10
ACTIVITYQuality check
(Yes / No)Error % found
Quality check (Yes / No)
Error % found
Quality check (Yes / No)
Error % found
Scanning Yes 2% Yes 2% Yes 3%
Data entry No 4% No 5% Yes 8%
Dec-10 Nov-10 Oct-10
ACTIVITYQuality check
(Yes / No)Error % found
Quality check (Yes / No)
Error % found
Quality check (Yes / No)
Error % found
Scanning Yes 2% Yes 3% Yes 2%
Data entry Yes 4% Yes 5% Yes 5%
Scrutiny Yes 4% Yes 5% Yes 5%
Error % in Jharkhand (RCOM):-
In M.P. every activity have 2% -5% error %.
Best Practices followed in MP:-
Cell Phones not allowed on floor (As a security concern)due to which we can utilize their maximum time on work productivity
Regular Trainings Addressing the error individually, so in future the same mistake will not
happen. Each process have separate tracking in physical register with DEO sign,
this process keeps spirit of competition At the end of each process we have an auditor to track the error and ask
the respective person to get it resolve. Our TAT to resolve error is 24 hrs Each process responsibility is been given to separate person While handing over the data/physical records (1st process) to (2nd
process) the confirmation audit is been there at every individual point. Every confirmation is with signature of respective team leader of each process.
Every month end we provide some manpower to our customer for VTM services
Every day we provide the dump data for Orissa, MP & CG, for their internal activity
SWOT ANALYSIS
Location Strengths Weakness Opportunity Threat
Bihar High off-role churn
Uneven CAF volumes - TAT burst - Penalties
UP(e) High off-role churn
UP(w) High off-role churn
MP • Regular Trainings.• At the end of each process they have an auditor to track the error and ask the respective person to get it resolve.
High off-role churn
EBS Operation Process
Client Provide EBS Cases Details
Client SPOC Validates EBS Cases
For Positive cases , define SLA and forward cases to DEO for making a tracker & Scanning of
hardcopy
Insuf cases send back to client
DEO convert the cases into Checks(AV/CV/EMP/REF/EDU etc.) and allocate to
respective operation SPOC
EMP & REF checks are fwd to EMP
SPOC
EDU checks are fwd to EDU SPOC
AV/CV/Criminal checks are fwd to AVCV SPOC
EMP SPOC allocate cases to Tele
verifiers @HO based on company wise &
Volume pending
EDU SPOC filters the checks to HO & Branches based on
past closure & result year
AVCV SPOC allocate check to Branch SPOC for field verification.
Any Insufficiency highlighted cases returned
to Client SPOC
Tele Verifiers uses tele, email, web to verify the check
Check Verified
Check closed & report back to EMP or EDU
SPOC
Insufficiency
Highlighted
YES
NO NO
YES
If field referral required Tele Verifiers fwd the same to Branch
Allocation Ex.
Branch Allocation Executive update the tracker & send allocation to
branches SPOC branch wise
A
ABrach SPOC receives AVCV/EDU/EMP
cases
Allocate cases to FOS
FOS make the visit for verification
If Check Verified
Update branch SPOC with reason & seek approval for revisit from Branch
SPOC
YES
NO