CAF for Adults EOI EventPhase 2 demonstrators

London 30 July 2009 CAF Support Team

Introduction

Purpose of the event:

To inform local authorities and partners on the focus and selection process for Phase 2 CAF demonstrator sites

CAF so far

Consultation

SCPEA

Phase 1 sites

Links to other policy developments

Phase 2: Expectations

• Funding available £11m (capital)• 4 – 5 additional sites• Ready to begin in January 2010• Support from DH, PPF and CFH• Information governance statement of

Compliance • N3 connections• Use of NHS number as unique identifier

Core Deliverables

• Personalisation• Users & carers• Equality• Share by using NHS Care Records

Service infrastructure• CAF Electronic communications –

assessment /care plan / messaging to named professionals

The New Customer Journey

Initial contact assessment -

advice and signposting

Meet immediate needs and

enable

Assessment

Initialpersonal budget

calculated

Support planning

Authorisation &

validation

Universal services and

early intervention

Go live / Implemen-

tation

Monitor & review

The customer journey is not a straight line – the aim is to manage your needs to slow your journey through the process down or to free you from it altogether.

Self-directed SupportEarly Intervention

The New Customer Journey

Initial Contact Assessment -

advice and signposting

Meet immediate needs and

enable

Assessment

Initial personal budget

calculated

Support planning

Authorisation&

validation

Universal services and

early intervention

Go live / Implementati

on

Monitor & review

Self-directed SupportEarly Intervention

Identify needs &

Outcomes

Check if outcomes

are achieved

Plan how to achieve

Outcomes

Agree & record

Outcomes

Integrated Care &

Support Plan

Health & Social Care Passport

Virtual Gateway /

Web Portal / Citizen Portal

The CAF Demonstrator Site Programme – emerging / potential integrated CAF & personalisation solutions/technologies

.

Shop 4 Support CarebayPlan My

care etc.

Areas of interest (1)

• Offender health• Young people in transition to adults• Delayed discharge / continuing

care• Out of hours• Palliative and end of life care

Areas of interest (2)

• Information governance / business process

• Common languages• Workforce training/skills/roles etc• Targeted equalities work• Links to other, related pilots• Trial LA Registration Authorities• Information governance model with 3rd

Sector

Timetable & Process• 12 October 2009: Expression of interest

• w/c 19 October 2009: Decisions on shortlist

• Through November 2009: Shortlisted sites develop plans for submission 26 November

• December 2009: Announcement of successful sites

• January 2010: Sites ready to start work

Further questions

?

More information:

Department of Health web-sitewww.dh.gov.uk/caf

Email applications / & questions to:

cafdemos@dh.gsi.gov.uk

by 12 October 2009