CAC Business Seminars Catalogue · CAC BUSINESS SEMINARS CATALOGUE 13 Presentation Skills...

CoachingAsanArt…

C A C M M C | 3 7 S u b h i S a l a y e v S t r e e t | i n f o @ c a c . a z | w w w . c a c . a z

CAC Business Seminars Catalogue

2 CACBUSINESSSEMINARSCATALOGUE

ContentsGeneralBusinessSkills..........................................................................................................10

EffectiveTimeManagement..................................................................................................................11

CourseOutline......................................................................................................................11

CourseDetails......................................................................................................................12

PresentationSkills..................................................................................................................................13

CourseOutline......................................................................................................................13

CourseDetails......................................................................................................................14

ManagingInformationEffectively..........................................................................................................15

CourseOutline......................................................................................................................15

CourseDetails......................................................................................................................16

InternalCustomerServiceandDefinition..............................................................................................17

CourseOutline......................................................................................................................17

CourseDetails......................................................................................................................18

Problem-SolvingSkills............................................................................................................................19

CourseOutline......................................................................................................................19

CourseDetails......................................................................................................................20

EffectiveFacilitationSkills......................................................................................................................21

CourseOutline......................................................................................................................21

CourseDetails......................................................................................................................22

ManagingOrganizationalGoals.............................................................................................................23

CourseOutline......................................................................................................................23

CourseDetails......................................................................................................................24

ConsultingSkills.....................................................................................................................................25

CourseOutline......................................................................................................................25

CourseDetails......................................................................................................................26

CreatingandMaintainingLifeBalance..................................................................................................27

CourseOutline......................................................................................................................27

CourseDetails......................................................................................................................28

PersonalEffectivenessBoost.................................................................................................................29

CourseOutline......................................................................................................................29

CourseDetails......................................................................................................................31

GettingtheResultsWithouttheAuthority(IncludesBusinessSimulation)..........................................32

CACBUSINESSSEMINARSCATALOGUE 3

CourseOutline......................................................................................................................32

CourseDetails......................................................................................................................33

LeadingFromtheFront:BeingaLeaderinAllYouDo...........................................................................34

CourseOutline......................................................................................................................34

CourseDetails......................................................................................................................35

ManagementSkills...............................................................................................................36

EffectiveManagement...........................................................................................................................37

CourseOutline......................................................................................................................37

CourseDetails......................................................................................................................38

ApplyingLeadershipPrinciples..............................................................................................................39

CourseOutline......................................................................................................................39

CourseDetails......................................................................................................................40

PracticalLeadership...............................................................................................................................41

CourseOutline......................................................................................................................41

CourseDetails......................................................................................................................42

ManagingMultigenerationalTeams......................................................................................................43

CourseOutline......................................................................................................................43

CourseDetails......................................................................................................................44

EffectivelyManagingTechnicalTeams..................................................................................................45

CourseOutline......................................................................................................................45

CourseDetails......................................................................................................................46

LeadingVirtualTeams............................................................................................................................47

CourseOutline......................................................................................................................47

CourseDetails......................................................................................................................48

StrategicPlanningSkills..........................................................................................................................49

CourseOutline......................................................................................................................49

CourseDetails......................................................................................................................50

PerformanceManagement....................................................................................................................51

CourseOutline......................................................................................................................51

CourseDetails......................................................................................................................52

PerformanceUnderPressure.................................................................................................................53

CourseOutline......................................................................................................................53

CourseDetails......................................................................................................................54

AppraisingPerformance........................................................................................................................55


CourseOutline......................................................................................................................55

CourseDetails......................................................................................................................56

GivingandReceivingPerformanceFeedback........................................................................................57

CourseOutline......................................................................................................................57

CourseDetails......................................................................................................................58

ChangeManagementforManagers......................................................................................................59

CourseOutline......................................................................................................................59

CourseDetails......................................................................................................................60

CreatingaWinningManagementStyle.................................................................................................61

CourseOutline......................................................................................................................61

CourseDetails......................................................................................................................62

ManagingConflict..................................................................................................................................63

CourseOutline......................................................................................................................63

CourseDetails......................................................................................................................64

EmotionalIntelligenceforManagers.....................................................................................................65

CourseOutline......................................................................................................................65

CourseDetails......................................................................................................................66

InterviewingSkillsforManagement......................................................................................................67

CourseOutline......................................................................................................................67

CourseDetails......................................................................................................................68

Mentoring..............................................................................................................................................69

CourseOutline......................................................................................................................69

CourseDetails......................................................................................................................70

CoachingEssentials................................................................................................................................71

CourseOutline......................................................................................................................71

CourseDetails......................................................................................................................72

DevelopingYourselfasaLeader............................................................................................................73

CourseOutline......................................................................................................................73

CourseDetails......................................................................................................................74

HiringOutstandingTeams......................................................................................................................75

CourseOutline......................................................................................................................75

CourseDetails......................................................................................................................76

HiringTopPerformers............................................................................................................................77

CourseOutline......................................................................................................................77


CourseDetails......................................................................................................................78

MotivatingYourEmployees...................................................................................................................79

CourseOutline......................................................................................................................79

CourseDetails......................................................................................................................80

HarnessingInnovationWithinTeams....................................................................................................81

CourseOutline......................................................................................................................81

CourseDetails......................................................................................................................82

PositiveWorkEnvironment...................................................................................................................83

CourseOutline......................................................................................................................83

CourseDetails......................................................................................................................84

EmployeeRelations................................................................................................................................85

CourseOutline......................................................................................................................85

CourseDetails......................................................................................................................86

ManagingInnovationandCreativity......................................................................................................87

CourseOutline......................................................................................................................87

CourseDetails......................................................................................................................88

KnowledgeManagement.......................................................................................................................89

CourseOutline......................................................................................................................89

CourseDetails......................................................................................................................90

WhatGoodManagersDo:TheFirst100Days.......................................................................................91

CourseOutline......................................................................................................................91

CourseDetails......................................................................................................................92

CommunicationSkills...........................................................................................................93

FundamentalsofCommunication..........................................................................................................94

CourseOutline......................................................................................................................94

CourseDetails......................................................................................................................95

AdvancedCommunicationSkills............................................................................................................96

CourseOutline......................................................................................................................96

CourseDetails......................................................................................................................97

UsingDatatoCommunicate..................................................................................................................98

CourseOutline......................................................................................................................98

CourseDetails......................................................................................................................99

CommunicatingAcrossCultures..........................................................................................................100

CourseOutline....................................................................................................................100


CourseDetails....................................................................................................................101

NegotiatingSkills..................................................................................................................................102

CourseOutline....................................................................................................................102

CourseDetails....................................................................................................................103

CustomerServiceandTroubleshooting...............................................................................104

FundamentalsofCustomerService.....................................................................................................105

CourseOutline....................................................................................................................105

CourseDetails....................................................................................................................106

CustomerService.................................................................................................................................107

CourseOutline....................................................................................................................107

CourseDetails....................................................................................................................109

CustomerServiceViaPhoneandEmail...............................................................................................110

CourseOutline....................................................................................................................110

CourseDetails....................................................................................................................111

ExcellenceinTechnicalCustomerService............................................................................................112

CourseOutline....................................................................................................................112

CourseDetails....................................................................................................................113

DealingwithChallengingCustomerInteractions.................................................................................114

CourseOutline....................................................................................................................114

BusinessWritingSkills........................................................................................................117

LogicInWritingThinkingAndProblemSolving...................................................................................118

CourseOutline....................................................................................................................118

CourseDetails....................................................................................................................119

EffectiveBusinessWriting....................................................................................................................120

CourseOutline....................................................................................................................120

CourseDetails....................................................................................................................121

AdvancedBusinessWriting..................................................................................................................122

CourseOutline....................................................................................................................122

CourseDetails....................................................................................................................123

BusinessCaseWriting..........................................................................................................................124

CourseOutline....................................................................................................................124

CourseDetails....................................................................................................................125

WritingforaGlobalAudience..............................................................................................................126

CourseOutline....................................................................................................................126


CourseDetails....................................................................................................................127

ProjectManagementSkills.................................................................................................128

ProjectManagementFundamentals:(SecondEdition).......................................................................129

CourseOutline....................................................................................................................129

CourseDetails....................................................................................................................130

ProjectManagementProfessional(PMP®)Certification.....................................................................131

CourseOutline....................................................................................................................131

CourseDetails....................................................................................................................134

ProjectManagementSkillsforNon-ProjectManagers........................................................................135

CourseOutline....................................................................................................................135

CourseDetails....................................................................................................................136

ManagingProjectTeams......................................................................................................................137

CourseOutline....................................................................................................................137

CourseDetails....................................................................................................................138

ProjectManagementforTechnicalTeams..........................................................................................139

CourseOutline....................................................................................................................139

CourseDetails....................................................................................................................140

ManagingOutsourcedProjectsasanITVendor..................................................................................141

CourseOutline....................................................................................................................141

CourseDetails....................................................................................................................142

SalesTraining.....................................................................................................................143

FundamentalsofSelling:......................................................................................................................144

CourseOutline....................................................................................................................144

CourseDetails....................................................................................................................145

ClientRelationshipManagement.........................................................................................................146

CourseOutline....................................................................................................................146

CourseDetails....................................................................................................................147

GlobalMarketing.................................................................................................................................148

CourseOutline....................................................................................................................148

CourseDetails....................................................................................................................149

HRandDevelopment..........................................................................................................150

HROptimization...................................................................................................................................151

CourseOutline....................................................................................................................151

CourseDetails....................................................................................................................152


StrategicDevelopmentofTalent.........................................................................................................153

CourseOutline....................................................................................................................153

CourseDetails....................................................................................................................154

DevelopingandPresentingSuccessfulTrainingforNon-TrainingProfessionals/NewTrainers........155

CourseOutline....................................................................................................................155

CourseDetails....................................................................................................................156

КорпоративнаяКультураОрганизации............................................................................................157

Основные Оценочные Параметры:.................................................................................157

Краткое Содержание Тренинга.......................................................................................157

Полученные результаты..................................................................................................157

Детали Тренинга...............................................................................................................158

ChangeManagementforEmployees...................................................................................................159

CourseOutline....................................................................................................................159

CourseDetails....................................................................................................................160

RecruitingtheWorkforceoftheFuture...............................................................................................161

CourseOutline....................................................................................................................161

CourseDetails....................................................................................................................162

SpecializedBusinessFunctions...........................................................................................163

LogisticsandMaterialsManagementTraining....................................................................................164

CourseOutline....................................................................................................................164

CourseDetails....................................................................................................................165

Strategic IT Planning Skills.................................................................................................................166

CourseOutline....................................................................................................................166

CourseDetails....................................................................................................................167

E-Business:EnterpriseWidePlanning..................................................................................................168

CourseOutline....................................................................................................................168

CourseDetails....................................................................................................................169

E-Business:FundamentalsofE-Commerce..........................................................................................170

CourseOutline....................................................................................................................170

CourseDetails....................................................................................................................172

E-Business:FundamentalsofEnterpriseWideInfrastructure.............................................................173

CourseOutline....................................................................................................................173

CourseDetails....................................................................................................................175

E-Business:SmallBusinessSitePlanningandDevelopment................................................................176


CourseOutline....................................................................................................................176

CourseDetails....................................................................................................................178

LogisticsandIncoterms........................................................................................................................179

CourseOutline....................................................................................................................179

CourseDetails....................................................................................................................180

GreenITFoundations...........................................................................................................................181

CourseOutline....................................................................................................................181

CourseDetails....................................................................................................................184

InformationManagementFundamentals............................................................................................185

CourseOutline....................................................................................................................185

CourseDetails....................................................................................................................187


General Business Skills Time Management

Information Management

Problem Management

Goals Management

Consulting Skills

Presentation Skills

Facilitation Skills


Effective Time Management Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ articulateyourgoals.+ analyzehowyouarecurrentlyallocatingyourmostpreciousresources:energyand

time.+ identifyelementsofyourpersonalworkstylethatcontributetoyoureffectiveuseof

time.+ assembleacollectionoftime-managementtoolsandstrategiesthatyoucanuseto

takecontrolofyourtime.+ createanactionplanforyourtime-managementprocessandidentifywaysto

evaluateandimproveyourefforts.

CourseOutline

Lesson1:DefiningGoalsü DefineTimeManagementü DescribeYourDreamsü IdentifyRegretsü ArticulateGoals

Lesson2:AnalyzingEnergyAllocationü IdentifyHowEnergyIsSpentü AnalyzeTasksü AnalyzeTimeUsageü AnalyzeEnergyFlow

Lesson3:IdentifyingPersonalStyleü ReviewaSuccessfulDayorProjectü AnalyzeYourPreferencesü IdentifyPersonalStrengthsü IdentifyPersonalMotivatorsü ReduceTimeWasters

Lesson4:AssemblingtheToolboxü NegotiateforSuccessü DelegateTasksü ChooseToolsthatWorkforYou

Lesson5:CreatinganActionPlanü CreatetheActionPlanü EvaluatetheTime-ManagementProcess


CourseDetails

Duration–1day

Description-Timeisaformofcurrency,andthewaysthatwetalkaboutitillustrateitsvalue:wesay“Timeismoney,”and“Mytimewaswellspent,”or“It'sawasteoftime.”Likemostprofessionals,you'veprobablystruggledwithmanagingthisresourceeffectively.Inthiscourse,youwillpracticetechniquesthatwillhelpyouachievemoreeffectiveuseofyourtimesothatyoucandirectyourenergytowardstheactivitiesthatwillfurtheryourprofessionalandpersonalgoals.

Objectives-Youwillidentifyeffectivetime-managementstrategies,includingdefiningpersonalandprofessionalgoals,establishingpriorities,andidentifyingthetasksthatwillbecriticaltoachievingthosegoals.Youwillcreateapersonaltime-managementactionplan.

TargetAudience-Professionalsinavarietyoffieldswhoareseekingimprovedtime-managementskillssothattheycanperformmoreeffectively.

Prerequisites-Therearenoprerequisitesforthiscourse.

DeliveryMethod-Instructorled,group-paced,classroom-deliverylearningmodelwithstructuredhands-onactivities.


Presentation Skills Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ listeninanactive,engagedmannerandtakegoodnotes.

+ participatein,organize,andconductameeting.

+ organize,write,anddeliveraprofessionalpresentation.

CourseOutline

Lesson1:ListeningandTakingNotes

ü ListenEffectively

ü TakeGoodNotes

Lesson2:ParticipatinginandConductingaMeeting

ü ParticipateinaMeeting

ü DecidetoMeet

ü PrepareforaMeeting

ü RunaMeeting

ü ConductanOnlineMeeting

Lesson3:DeliveringPresentations

ü OrganizeMaterial

ü WriteaPresentation

ü PrepareVisuals

ü DeliveraPresentation

ü RespondtoQuestions

AppendixA:BusinessLetterSpeech

AppendixB:TruckRolloverAgenda

AppendixC:NotesonJapaneseNegotiation

AppendixD:OutlineonJapaneseNegotiation


CourseDetails

Duration-1day

Description-Withoutadynamicandcoherentpresentation,evenstellarideascanfailtoconvinceyouraudience.Inthiscourse,youwilllearnactivelisteningskillstofacilitatetheexchangeofideasinmeetingsandpresentations.Youwillalsoorganizeyourideastocreatecoherentandconvincingoralpresentations,whilealsoutilizingavailablevisualaidsandusingpublic-speakingtechniquestostrengthenyourdelivery.Youwillalsopreparestrategiesforbusinessmeetingsandlearntoconductmeetingsefficiently.

Objectives-Youwilleffectivelyparticipateinandconductmeetings,aswellasdeliverprofessionalpresentations.

TargetAudience-Thiscourseisdesignedforindividualswhoneedtopresentinformationeffectivelyinaprofessionalenvironment.

Prerequisites-Toensureyoursuccess,werecommendyoufirsttakethefollowingElementKcoursesorhaveequivalentknowledge:

BusinessWriting:FromEmailtoBusinessProposals

GrammarEssentials

MicrosoftOfficeWord2003:Levels1,2,and3

MicrosoftOfficeOutlook2003:Levels1,2,and3



Managing Information Effectively Performance-BasedObjectives

+ acquireinformation.+ optimizeinformation.

CourseOutline

Lesson1:AcquiringInformation

ü DesignYourInformationSystemü CaptureInformationü CatalogInformation

Lesson2:OptimizingInformation

ü MaintainInformationü RetireInformationü ImproveYourInformationSystem


CourseDetails

Duration–1day

Description-Asabusinessprofessional,youaresurroundedbyinformationandrelyonittodoyourjob.Someinformationcomestoyoubecauseyouaskforit;othertimesitliterallyseemstocome“at”you.Otherpeoplemayrelyonandaskyouforinformation,andtherearetimeswhenyousendittothemwithouttheirasking.Beingabletomanageinformationeffectivelyisoneofthemostbasicskillsyoumusthavetodoyourjobwell.Inthiscourse,youwillapplyimportantprinciplesandskillstomanagetheinformationyouhavetodoyourjob.

Objectives-Youwillpracticeskillsandapplyprinciplesformanaginginformationsothatyoucanquicklyfindtheinformationyouneedanduseitwithease.

TargetAudience-Businessprofessionalswhoareseekingtoimprovetheirinformationmanagementskills.

Prerequisites–None.



Internal Customer Service and Definition Performance-BasedObjectives

+ Identifyinternalcustomersinone’sownwork+ DescribetheinterrelatedorganizationalrelationshipsintheLibraries+ Analyzethecomponentsofthehelpingrelationshipmodelanditsconnectionto

customerservice+ Applythehelpingrelationshipmodeltotheirworkwithinternalcustomers+ Describethecomponentsthatcontributetoeffectiveinterpersonaldynamics+ Reviewtheprinciplesofactivelistening+ Practiceusingactivelisteningskills

CourseOutline

Lesson1:DefiningtheInternalCustomer

ü UnderstandingOrganizationalStructure

ü Manager/Employee/Colleague/Customer

Lesson2:TheHelpingRelationship

ü BenefitsofCollaboration

ü CorporateRelationshipsDiagram

ü HealthyBusinessEnvironment

Lesson3:EffectiveInterpersonalDynamics

ü LeadershipSkillsOverview

ü BasicsofConflictResolution

ü GroupProblemSolvingTechniques

Lesson4:ActiveListening

ü TransferringPositiveStatement

ü BodyLanguage

ü QuestioningTechniques


CourseDetails

Duration–1day

Description-Aninternalcustomeris“anyoneyoucountonorrelyupontocompleteataskorafunctionortoprovideyouwithinformationsothatyoucangetyourjobdone…andanyonewhocountsonyoutocompleteataskorfunctionortoprovidethemwithinformationsothattheycangettheirjobdone”.ThisTrainingCourseshallhelpyoutoidentifytheinternalcustomerhisneedsandconcernstoimproveteamperformancethroughinternalcommunicationsandcollaboration.

TargetAudience–Delegatesarerepresentativesoforganizationwithextended/complexorganizationalchart,staffmemberswhosedutiesistocontinuouslyworkwithinternalcustomers(HR,Accounting,QHSE,etc),individualswithloweredmotivationcausedbycommunicationproblemswithinorganizationframes.




Problem-Solving Skills Performance-BasedObjectives


+ describestrategiesforsolvingproblemslogically.

+ examinestrategiesfordefiningthetrueissueofaproblem.

+ identifystrategiesforsolvingproblemsmethodically.

+ examinebusinessstrategiesforacquiringdecisionacceptancewhenproblemsolving.

CourseOutline

Lesson1:StartingtoSolveProblems

ü TheProblem-SolvingProcess

ü TheNatureofGroups

ü ToolsforProblemSolving

ü Problem-SolvingApproaches

Lesson2:IdentifyingtheProblem

ü DeterminetheProblem

ü InvestigatetheProblem

Lesson3:DeterminingtheSolution

ü AnalyzeProblemsCreatively

ü ConsiderAlternateSolutions

ü ChoosetheBestSolution

ü SolutionstoGroupProblems

Lesson4:AcceptingaDecision

ü SellYourSolution

ü ImplementDecisions


CourseDetails

Duration-1day

Description-Regardlessofthespecificorganizationorposition,yourskillsandprevioustraininghaveallowedyoutogainemploymentinthecorporateworld.Onethingthatyoumaynotbeadequatelypreparedfor,however,isdealingwithproblems.Inacorporateenvironment,usingspecializedgroupstosolveproblemsisbecomingmoreandmorecommon.Beingabletoworkingroupstosolveproblemswillenhanceyourbusinessknowledgeandvaluetotheorganization.Thiscoursewillshowyouthefundamentalsofproblem-solvingskills—fromdefiningyourproblem,topresentingittothekeydecisionmakersinyourorganization.

Objectives-Youwillinvestigatestrategiestohelpyouclearlydefineyourproblem,determineandpresentyoursolution,andmonitortheresults.

TargetAudience-Businessprofessionalswhowouldliketolearneffectivegroupproblem-solvingtechniques.

Prerequisites-Therearenoprerequisiteskillsforthiscourse.However,youmightbeinterestedinthefollowingrelatedcourses:AdvancedCommunicationSkills,NegotiatingSkills,BusinessPresentations,andBusinessWriting:FromE-mailtoProposals.



Effective Facilitation Skills Performance-BasedObjectives


+ identifymethodsofplanningafacilitatedmeeting.

+ facilitatedifferentkindsofmeetings.

+ facilitateremotesessions.

CourseOutline

Lesson1:PlanningtheMeeting

ü ClarifythePurposeoftheMeeting

ü FamiliarizeYourselfwiththeMeetingSubjectMatter

ü CreatetheAgenda

Lesson2:FacilitatingtheMeeting

ü LeadaSessionEffectively

ü ManageaBrainstormingSession

ü FacilitateDifficultSessions

Lesson3:FacilitatingRemoteSessions

ü ManageRemoteSessions

ü FacilitateInternationalSessions


CourseDetails

Duration-1day

Description-Effectivefacilitatorsknowhowtotakechargeofworksessionsandleadgroupstowardsuccessfullycompletingtheirworkobjectives.Inthiscourse,youwillstrategicallyplanworksessionsandcreateformalagendas,leadgroupstogeneratenewideasthroughbrainstormingevents,andhelppeopleworkthroughfacilitateddifficultsessions.Youwillalsofurtherdevelopyourfacilitationskillsbyleadingremoteworkgroupsandevenmoderatinginternationalsessions.

Objectives-Youwillidentifymethodsofeffectivelyfacilitatingmeetingsandgroupworksessions.

TargetAudience-Businessprofessionals.

Prerequisites-Comfortspeakinginfrontofagroup,leadingothers,andworkingwithinateam.



Managing Organizational Goals Performance-BasedObjectives


+ refinegoalsforyourteam.

+ developactionplansandcontingencyplansforachievingyourteamgoals.

+ manageyourteamandworkwithstakeholdersinyourorganizationtoachievetheactionplan.

CourseOutline

Lesson1:EstablishingTeamGoals

ü ClarifyGeneralTeamGoals

ü CreateaGoalMap

ü TranslateGeneralGoalsintoTacticalGoals

Lesson2:DevelopingaTeamPlan

ü CreateActionPlansforAchievingGoals

ü DevelopaContingencyPlan

Lesson3:AchievingtheTeamPlan

ü ImplementtheActionPlan

ü EvaluateSuccess

AppendixA:CreatingtheActionPlan:Notes

AppendixB:EvaluatingSuccess:Notes


CourseDetails

Duration-1day

Description-Asamanager,youareresponsibleforsettingthegoalsforyourteamandformanagingtheirwork.Organizationalgoalscanoftengetlostinlayersofmanagementandnotgetcommunicatedtotheindividualcontributors.Intheabsenceofgoals,employeescanfeelunmotivatedorcanevensettheirowngoalsforachievement,whichwillresultinpoorandconflictingteamperformance.Inthiscourse,youwilldevelopskillsneededtoestablishtacticalgoalsforyourteambasedonorganizationaldirectivesandgeneralgoalsfromyourmanagerandcreateandmanageactionplanstoachievethesegoals.

Objectives-Youwilldevelopskillsneededtoestablishtacticalgoalsforyourteambasedonorganizationaldirectivesandgeneralgoalsfromyourmanager,andcreateandmanageanactionplantoachievethesegoals.

TargetAudience-Thiscourseisintendedfortheprofessionalemployeewhoisateamleader.

Prerequisites-Priortotakingthiscourse,thestudentshouldhaveknowledgeofcorporategoals.OthercoursesthatmaybehelpfulareWhatGoodManagersDo:TheFirst100Days,NegotiatingSkills,andDelegating.



Consulting Skills Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ Identifywhatconsultingisandrecentindustrytrendsthatyoucanusetoyouradvantageasyouworkintheconsultingfield.

+ Examinetheimportanceofestablishingandmaintaininghealthyclientrelationships,includinghowtoconductasuccessfulfirstmeetingwithaclient,andthenhowtocontinuetobuildthatrelationshipintoapartnership.Youwilldelveevenfurtherintothetopicofclientrelationshipsbyidentifyinghowtocontinuouslyimproveyourclientrelationshipsandhowtomanagethoserelationshipsaftercontractsend.Knowinghowtoexpandyourmarketwillhelpyouacquirenewclientsandbuildyourcustomerbase.

CourseOutline

Lesson1:TheBasics

ü ConsultingBasicsü DevelopSkillsforSuccessü BeAwareofBusinessTrends

Lesson2:Marketing,Building,andExpanding

ü MarketYourselfü FosterHealthyClientRelationshipsü ExpandYourMarketü TheEthicsofConsultingü ExudeProfessionalism


CourseDetails

Duration–0.5Days

Objectives-Youwilldevelopthenecessaryskillstobeasuccessfulconsultant,bylearningfromthebest:industryexpertElaineBeich.Youwillexplorethebasicsofconsultingandhowitmayaffectyourworkandyourorganization.Inaddition,youwillexaminetheethicsofconsulting,marketingyourconsultingbusiness,andhowtointeractwithclientsandotherconsultants.

TargetAudience-Thiscourseisintendedforbusinessprofessionalsstartingoutinanybranchoftheconsultingfield.

Prerequisites–N/A



Creating and Maintaining Life Balance Performance-BasedObjectives


+ investigatethedifferentcostsofstress,assessyourownlevelofstress,andexplorethevariouswarningsignsofstressthatyouneedtobeawareof.

+ discoverhowtofightstressbytakingbettercareofyourbodyandusingsimplerelaxationtechniquesthatcanbeusedpracticallyanywhere.

+ discoverthebenefitsofapositiveattitudeandstayingorganizedatwork.

+ explorethedifferenceinpersonalitytypes,andwaystoadjusteachtypetoreducestress.

CourseOutline

Lesson1:MeasuringStress

ü TheCostofStress

ü AssessYourLevelofStress

Lesson2:SimpleSolutionsforStress

ü TakeCareofYourBody

ü NaturalWaystoCombatStress

Lesson3:Stress-RelievingHabits

ü GetPositiveAboutLife

ü DevelopGoodWorkingHabits

ü PlanYourLife

Lesson4:DevisingaStressControlPlan

ü BeAssertive

ü ImproveYourBehavior

ü DevelopaStress-BustingPlan

AppendixA:TheLifeChangeIndex


CourseDetails

Duration-1day

Description-Howhasstressaffectedyouinthepast?Haveyouhadtotaketimeawayfromworkoryourfamilybecauseyouhavefeltstressedout?You,likemillionsofothers,mayhavedifficultymanagingstressinyourlife.Fortunately,therearetechniquesyoucanusetobettermanagestress,andpossiblyevenlessentheamountofstressyouencounteronadailybasis.Inthiscourse,youwilllearnwaysofimprovingyourphysicalandmentalwell-being,andmethodsofhandlingstressinaneffectiveandproductivemanner.

Objectives-Youwilldiscovermethodsofpreventinganddealingwithstressatworkandathome.

TargetAudience-Thiscourseisintendedtohelpthosewhoarelookingforwaystobettermanagestressintheirlives.However,youdonotalreadyneedtobesufferingfromstresstobenefitfromtakingthiscourse.

Prerequisites-Therearenoprerequisiteskillsforthiscourse,however,youmightbeinterestedinthefollowingrelatedcourses:AdvancedCommunicationSkills,NegotiatingSkills,BusinessPresentations,andBusinessWriting:FromEmailtoProposals.



Personal Effectiveness Boost Performancebasedobjectives


+ Clearlyandaccuratelycommunicateyourmessage

+ Listen,questionandunderstand

+ Setrealisticgoals

+ Writegoodreportsandplans

+ Valueassertivebehavior

+ Managetimewisely

+ Riseself-confidenceandmotivationlevel

CourseOutline

Day1

Lesson1:Self-Awareness

ü PersonalityandCharacterü EmotionalIntelligenceü LifeOrientationü AttitudeManagement

Lesson2:Consciousness

ü CriticalThinkingü MustQuestionsofTimesü Importanceevaluationü Prioritiesü ConsciousnessSources

Lesson3:Strategy

ü ActionListü Fundamentalsü SettingupStrategyü StrategyVisualization


Day2

Lesson1:TimeTheory

ü TimeVsActionü TimeValueü ConsciousTimeConsumeü YourOptimalLifeScheduleü TimeTools

Lesson2:GoalSetting

ü Planningü Motivationü ResourceManagement

Lesson3:Communication

ü WhyWeCommunicate?ü ChoosingCommunicationProfileü ListeningSkillsü BusinessCommunicationü AssertiveBehavior

Lesson4:BusinessWritingSkills

ü EmailEtiquetteü ReportGeneration


CourseDetails

Duration-2days

Description–Tobepersonallyeffectiveweneedtolearnhowtomeasureeffectiveness.Tomeasureoureffectivenessweneedtobeconscious.Tobeconsciousweneedunderstandhowourdecisionsaffectourtime.Thiscourseprovidesorientationandworkflowontheseeffectivenessmattertopics.

Objectives-Youwilllearntomeasureyourpersonaleffectiveness.

TargetAudience–Anyonetomotivational,behavioral,orgoaldisorientation.

Prerequisites-N/A.



Getting the Results Without the Authority (Includes Business Simulation) Performance-BasedObjectives


+ buildrelationshipswithassociates.

+ justifythebusinessneed,navigateyourcompany'sculture,anddeveloparesolutionstrategy.

+ getwhatyouneedfrombusinessassociatestocompleteyourtask.

+ completeataskorprojectwithoutassistance.

CourseOutline

Lesson1:BuildingRelationships

ü LayGroundwork

ü EstablishRapportWithAssociatesbyHelpingThem

ü EstablishYourCredibility

Lesson2:CreatingaStrategytoGetResults

ü JustifyaBusinessNeed

ü BuildaPlanAroundYourCompany'sCulture

Lesson3:GettingWhatYouNeedfromOthers

ü PreparetoApproachOthersforHelp

ü AskforWhatYouNeed

ü OrchestrateYourPlan

ü RewardContributors

Lesson4:CompletingtheProjectbyYourself

ü JustifyCompletingtheProjectbyYourself

ü ManagetheConsequencesofCompletingtheProjectbyYourself


CourseDetails

Duration-1day

Description-Intoday'sbusinessculture,therearecircumstancesinwhichapersonwhopossessesnoformalauthorityisrequiredtoaccomplishataskorcompleteaproject.Perhapsyouwillrecognizeaproblemorabusinessneed,andyouwillassumeresponsibilitytoresolvetheissue.Oryourmanagermaydirectyoutocompleteataskinwhichyouwillneedtosolicitthehelpofothersinordertocompletethetask.Thiscourseoffersstrategiestobuildrelationships,identifythekeypeopleyouwillneedtohelpcompleteyourproject,askthemfortheassistancethatyouneed,andorchestratetheprocessofmovingyourprojectforwardtocompletion.

Objectives-Youwillgetresultswithouttheauthority.

TargetAudience-TeamLeaders,ProjectManagers,ProjectLeads,andanyoneelsewhoneedstoaccomplishresultswithouthavingformalchain-of-commandauthority.

Prerequisites-N/A.



Leading From the Front: Being a Leader in All You Do Performance-BasedObjectives

+ applysevenleadershipfundamentals.

CourseOutline

Lesson1:ApplyingSevenLeadershipFundamentals

ü MeetandExceedPerformanceStandardsforGreatSuccessü ProjectConfidencebyRealizingYourCapabilitiesü MakeDecisionstoMakeProgressü MeettheNeedsofThoseAroundYouü InspireOthersbyBecomingAccountableü HarnessYourEmotionsforSuccessü RevealYourBest,AuthenticSelf


CourseDetails

Duration–1day

Objectives-YouwillapplythesevenfundamentalleadershippracticesofLeadStar.

TargetAudience-Thetargetaudienceforthiscourseisanyonewhowantstodeveloporimprovetheirleadershipskillsandinfluenceoutcomesmoreeffectivelyintheirorganization,home,orcommunity.

Prerequisites-Therearenoprerequisiteskillsneededforthiscourse.Studentsonlyneedthedesiretobecomemoreeffectiveatinfluencingoutcomesandinspiringothers.



Management Skills People Management

Performance Management

Problem Management

Leadership Skills

Business Planning Skills


Effective Management Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ determinetherolesthatamanagermustfillonateam,andexplorethekeyareasof

personaldevelopment.+ discoverhowtodetectsilentmessagesthroughbodylanguageandothermeansof

nonverbalcommunication.Youwillalsobolsteryourlisteningskillsthroughactivelistening.

+ discoverwaysofidentifyingproblems,prioritizingproblems,andimplementingsolutionseffectively.

+ empoweryourworkgroupthroughdelegationandcoaching.+ discoverthestagesofteamdevelopmentandexaminetheneedforregularteam

meetings.

CourseOutline

Lesson1:DevelopingasaManager

ü TheRoleofanEffectiveManagerü PersonalSkillsDevelopment

Lesson2:CommunicatingSuccessfully

ü SpeakWithoutTalkingü ManageBetterByListeningü AsserttoAchieve

Lesson3:CreatingSuccessfulSolutions

ü IdentifytheCoreProblemü SolveProblemsCreativelyü ImplementSolutionsDecisively

Lesson4:EmpoweringYourWorkgroupü DelegateForResultsü CoachforAchievementü EvaluateStaffPerformance

Lesson5:CultivatingGreatTeamsü CreateanInvincibleTeamü InspireTeamSuccessü TeamBriefingsforSuccessü ResolveConflictsPositively

AppendixA:ProjectRoles

AppendixB:UpdatedTeam

AppendixC:DelegatingforResults—TaskList

AppendixD:EmailConflict


CourseDetails

Duration-1day

Description-Theworldofbusinessisincreasinglybecomingcenteredabouttheinteractionofdifferentteams,bothwithinandoutsidetheorganization.Thesuccessofateamwithinacompanyisoftendirectlylinkedtotheabilityofamanagertoleadandmanagetheteameffectively.Inordertoperformthejobwell,themanagermustunderstandthedifferentrolesofeveryoneinvolvedintheteam,andbetrainedindevelopingthecapabilitiesofallteammembersandaddressingissuesassoonastheysurface.Thiscoursewillhelpyougainanunderstandingofthebasicfundamentalsofbecominganeffectivemanagerforyourteam.

Objectives-Youwillexplorethefundamentalconceptsofeffectivemanagement.

TargetAudience-Businessprofessionalswhoareeitheratthemanageriallevel,orareinterestedinbecomingteamleaders.

Prerequisites-Therearenoprerequisiteskillsforthiscourse;however,youmightbeinterestedinthefollowingrelatedcourses:Problem-SolvingSkills,NegotiatingSkills,BusinessPresentations,AdvancedCommunicationSkills,andCreatingandMaintainingaLifeBalance.



Applying Leadership Principles Performance-BasedObjectives

+ developcriticalleadershipskills.+ buildgreatbusinessrelationships.

CourseOutline

Lesson1:DevelopingCriticalLeadershipSkills

ü IdentifyCharacteristicsofGreatLeadersü DevelopEffectiveCommunicationSkillsü BecomeaProblemSolver

Lesson2:BuildingGreatBusinessRelationships

ü BuildYourReputationü BuildaStorehouseofGoodWill


CourseDetails

Duration–1day

Objectives-Youwillidentifytheprinciplesofeffectiveleadershipandpracticalstrategiestoapplyonthejobtoimproveyourperformanceasaleaderwithinyourworkgroupororganization.

TargetAudience-Thiscourseisintendedforawiderangeofmanagers,teamleaders,andindividualcontributorswhoseekpracticalguidanceregardingleadershipstrategies.




Practical Leadership Performance-BasedObjectives

+ describe the transition from your role of individual contributor to that of a leader. + develop an effective team. + identify techniques for leading diverse groups to achieve business results. + identify skills required to focus and lead your team to achieve business results.

CourseOutline

Lesson1:TransitioningfromIndividualContributortoLeader

ü DefineLeadershipü IdentifyYourLeadershipStyleü RedefineYourRole

Lesson2:DevelopinganEffectiveTeam

ü DevelopanEffectiveTeamü CoachforPerformanceü InfluenceforResultsü EmpowerYourTeamMembersü LeadYourTeamThroughOrganizationalChange

Lesson3:LeadingDifferentTypesofTeams

ü WorkwithDifferentTypesofTeamsü OvercomeCommunicationBarriersü OvercomeIssuesAmongTeamMembers

Lesson4:AligningYourStrategyforBusinessResults

ü IdentifyCoreValuesü WriteaVisionStatementü EstablishaMissionü DevelopGoals


CourseDetails

Duration–1day

Description–Uptothispointinyourcareer,youhavebeenasuccessfulemployeeorindividualcontributor,orhaverecentlybeenpromotedtomanager.Youhavedevelopedskillstobesuccessfulinyourfield.Inthiscourse,youwilllearnthepracticalskillsyouneedtobeaneffectiveleaderinyourorganization.

Objectives-Youwilllearnpracticalleadershipskills.

TargetAudience–Newmanagersandindividualcontributorsseekingtodeveloporenhanceleadershipabilitieswithpracticalskills.




Managing Multigenerational Teams Performance-BasedObjectives

+ Conduct behavioral interviews to identify ideal candidates. + Conduct situational interviews and use other employee selection techniques to identify

ideal candidates. You will also evaluate candidates and hire your preferred candidate. + Integrate new team members onto your team.

CourseOutline

Lesson1:HandlingIntergenerationalWorkplaceIssues

ü MapYourOwnGenerationalAttitudesü ReinforcePerformanceExpectationsü CommunicateEffectivelywithYourTeamü MotivateYourTeam

Lesson2:PromotingtheSkillsofMultigenerationalTeams

ü AdapttoMultigenerationalTeamsü MaximizethePotentialofGenerationsü CollaboratewithGenerationsü CoachGenerationsonYourTeamü InterviewMultigenerationalJobCandidatesü RetainIntergenerationalEmployees

Lesson3:NegotiationMatrix


CourseDetails

Duration–1day

Description–You'rethemanagerofateamofpeoplefromdifferentgenerationsandyouneedthemtocooperate,collaborate,anddelivermaximumperformance.

Objectives-Youwillrecognizehowgenerationaldifferencesaffectyourteam'sperformanceandconduct,andyouwillchangeproblematicbehavior,leveragegenerationalassets,andhireandretainmembersofaspecificgenerationtocomplementyourteam.

TargetAudience–Managersofmultigenerationalteamswhoneedtoresolveproblemsandleadtheirmemberstodeliverpeakperformance.




Effectively Managing Technical Teams Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ establishatechnicalteam.+ developtechnicalteams.+ solveproblemswithintechnicalteams.

CourseOutline

Lesson1:EstablishingaTechnicalTeam

ü TransitiontoaTechnicalManagerRoleü ManageYourTeam'sWorkStylesü CommunicateWithYourTeam

Lesson2:DevelopingTechnicalTeams

ü SelectTechnicalTeamMembersü DevelopCareerPaths

Lesson3:SolvingProblemsWithinTechnicalTeams

ü PromoteSoundDecisionMakingü EncourageCreativityü HandleInterpersonalConflict


CourseDetails

Duration–1day

Description–N/A

Objectives-Youwillacquiretheskillsandknowledgenecessarytoeffectivelymanagetechnicalteams.

TargetAudience–Thiscourseisdesignedforteamleads,middlemanagers,andfirsttimemanagersoftechnicalteamswhohavebasicteamleadershipskillsandknowledge.

Prerequisites-Itisrecommendedthatyouhavebasicteamleadershipskillsandknowledgepriortotakingthiscourse.



Leading Virtual Teams Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ puttogetheravirtualteampoisedforsuccess.+ createavirtualworkenvironmentthatsupportsvteamculture.+ respondtoexternalinfluencessovteamcontributionsarerelevantandunderstood.+ ensurevteamsuccesssotheteamcanachieveitspotentialforhighperformance.

CourseOutline

Lesson1:PuttingTogetheraVTeam

ü EstablishVTeamPrioritiesü ObtainVTeamResourcesü IdentifyCulturalDifferencesü EstablishVTeamCulture

Lesson2:CreatingaVTeamWorkEnvironment

ü ChooseTechnologyü TrainaVTeam

Lesson3:RespondingtoExternalInfluences

ü BeaVTeamAmbassadorü ManageReactionstoExternalSourcesofChange

Lesson4:EnsuringVTeamSuccess

ü ManageVTeamPerformanceü CelebrateVTeamSuccess


CourseDetails

Duration–1day

Description–Youhavethegeneralleadershipskillsyouneedtoleadateam.Youmayevenhavesuccessfullyledateam.Now,though,you’vebeenaskedtoleadavirtualteam.Inthiscourse,youwilldeveloptheknowledgeandskillsyouneedtoleadahigh-performancevirtualteam.

Objectives-Youwillpracticeskillsandapplyprinciplesforleadingvirtualteamssoyourteamcanachievehigh-performancestatus.

TargetAudience–Thiscourseisintendedforteamleads,managers,andfirst-timemanagerswithnovirtualteamexperience.

Prerequisites-Theprerequisitesforthiscoursearegeneralteamleadershipskills.



Strategic Planning Skills Performance-BasedObjectives

+ prepare for the strategic planning process. + develop a mission statement, define a vision for your organization, and conduct an

assessment of internal and external factors that influence your business. + apply the information you have gathered and work to apply the values of your company's

mission with its vision to create a successful strategy for your business operations. + put the plan into action and work toward the vision. You will implement and monitor the

plan to gauge its effectiveness.

CourseOutline

Lesson1:PreparingfortheStrategicPlanningProcess

ü SettheParametersfortheStrategicPlanningProcessü EstablishaCommitteeü GatherOperationalData

Lesson2:InitiatingtheStrategicPlanningProcess

ü DevelopaMissionStatementü DevelopaVisionStatementü AssessInternal/ExternalEnvironmentsü PerformSWOTAnalysis

Lesson3:DevelopingtheStrategicPlan

ü PrioritizeWhattheStrategicPlanWillAddressü SetGoalsandObjectivesü DevelopStrategyforAchievingGoalsü DrafttheStrategicPlan

Lesson3:ExecutingthePlan

ü AssignResponsibilityandAuthorityü EstablishaMonitoringSystem


CourseDetails

Duration–1day

Description–Uptothispointinyourcareer,youhavebeenasuccessfulemployeeorindividualcontributor,orhaverecentlybeenpromotedtomanager.Youhavedevelopedskillstobesuccessfulinyourfield.Inthiscourse,youwilllearnthepracticalskillsyouneedtobeaneffectiveleaderinyourorganization.

Objectives-Youwilldevelopanapproachtotheformulationofstrategicprogramsandinitiativescriticalforeffectivelyleadingandmanaginganorganization.

TargetAudience–Executives,managers,consultants,andotherbusinessprofessionalswhoareresponsibleforstrategicplanninginanorganization.




Performance Management Performance-BasedObjectives


+ Planwaysofeffectivelyharnessingengagementwiththeindividualsonyourteam.Youwillidentifymethodsofbecomingamanagerofchoicewithinyourworkplacebyestablishingyourreputationasamanagerwhoinveststime,energy,andeffortintheteammembersandincommittingtoperformance-managementstrategiesonthejob.

+ Planstrategiesforaligningtheperformancemanagementgoalsfortheindividualsonyourteamwiththeestablishedneedsofyourbusiness.Youwillworkwithyourteammemberstooptimizetheirbehaviorinordertoyieldbetterresultsforthecompany,collaboratewithteammemberstoestablishperformancegoals,ensurethosegoalsareinalignmentwithbusinessneeds,discussperformanceappraisalswithyourteammembers,anddelivercoachingandfeedbackasnecessary.

+ Learnstrategiesforcreatingperformanceanddevelopmentplansforindividuals.Youwillcreatecreative,instructivedevelopmentplansforteammembersseekingcareergrowthandstrategicdevelopmentplanstohelpteammemberswhoareseriouslystrugglingtomeettheirjobrequirements.

CourseOutline

Lesson1:BecomingtheManagerofChoice

ü DevelopTalent

ü HarnessEngagement

ü OnboardNewTeamMembers

Lesson2:UsingPerformanceManagementSkillstoImprovePerformance

ü IdentifyIndividualPerformanceGoals

ü DiscussaPerformanceAppraisal

ü UseEffectiveInterviewingSkills

ü ProvideAppropriateFeedbackandCoaching

Lesson3:CreatingPerformanceandDevelopmentPlans

ü InitiatethePerformancePlan

ü CreateanImprovementPlanforPerformanceProblems

ü CreateaDevelopmentPlanforCareerGrowth


CourseDetails

Duration-1day

Description-Newmanagerswanttobeabletostepforwardandassumetheirnewresponsibilitieswithconfidence.Youwanttobeabletoleadtheindividualsonyourteameffectivelybyconductingongoingperformanceappraisals;deliveringhelpfulandinstructivefeedback,training,andcoaching;anddesigningandimplementingperformancestandards.Youalsowanttodeveloptalentwithinyourteambyemployingeffectiveperformance-managementstrategiesonthejob.Thiscoursewillgivenewmanagersessentialperformance-managementskills.

Objectives-Youwillexplorebasicperformance-managementtechniques.Youwillidentifymethodsofdevelopingtalent,harnessingtheengagementofteammembers,andofferingtrainingandcoachingtoindividualteammembersthroughperformance-managementstrategies.Youwilldevelopandimplementperformancestandards,conductperformanceappraisalconversations,andgiveappropriatefeedbackandcoachingtoindividualsfortheiredificationandthebenefitoftheteam,department,andcompany.

TargetAudience-Thiscourseisintendedforawiderangeoffirst-timemanagers.

Prerequisites-Therearenoprerequisitesforthiscourse.TakingtheCoachingEssentialscourseisrecommended.



Performance Under Pressure Performance-BasedObjectives

+ managestressintheworkplace.+ learnhowtoworkwellunderpressure.+ learnhowtodealwithvarioustypesofstressors.

CourseOutline

Lesson1:ManagingStressintheWorkplaceü UnderstandtheRoleofStressorsü ManageaStressfulWorkplaceü ManagetheStressed-OutEmployee

Lesson2:WorkingWellUnderPressure

ü PracticeOptimalEnergyManagementü PracticeOptimalPerceptionü AchieveOptimalPerformanceü MakeSBRTaHabit

Lesson3:DealingwithStressors

ü DealwithStressorsü DealwithAngerPressureü DealwithPeoplePressureü DealwithFatiguePressureü DealwithEvaluationPressure


CourseDetails

Duration–1day

Objectives-Youwillidentifywaystoleadyourteamtoperformwellunderpressure.

TargetAudience-Managers,supervisors,andteamleaderswhoseekadvancedskillsinleadingateamtoperformwellunderpressure.

Prerequisites–N/A



Appraising Performance Performance-BasedObjectives

+ Establishperformanceexpectationssothatdesiredworkresultsareachievedinaccordancewiththeorganization'svaluesandqualitystandards.

+ Writeaperformanceappraisalsothatitreflectsanobjectiveevaluationoftheindividual'sworkperformance.

+ Prepareforaperformanceappraisaldiscussionsothattherearenobarriersforaneffectivediscussion.

+ Conductaperformanceappraisalsothatmutualunderstandingandcooperationisachievedandarealisticdevelopmentplantoimprovefutureperformanceisprepared.

+ Followuponaperformanceappraisalsothatfutureperformancemeetsexpectations.

CourseOutline

Lesson1:EstablishingPerformanceExpectations

ü AppraisePerformanceü ManagePerformanceü EstablishPerformanceExpectations

Lesson2:WritingaPerformanceAppraisal

ü AvoidCommonPerformanceRatingErrorsü GatherAppraisalInformationü RatePerformanceü EnsureLegalCompliance

Lesson3:PreparingfortheAppraisalDiscussion

ü PreparetheIndividualü ArrangetheLogisticsü PrepareYourself

Lesson4:ConductingthePerformanceAppraisalDiscussion

ü DiscussYourRatingsandCommentsü ResolvePerformanceProblemsü CopewithDiscussionDifficultiesü PlanfortheFuture

Lesson5:FollowingUp

ü EvaluatetheEffectivenessoftheAppraisalDiscussionü CommunicateFrequentlyü ProvideOngoingFeedbackandCoaching

AppendixA:WorksCited


CourseDetails

Duration-1day

Description-AppraisingPerformanceprovidesanoverviewofthebasicsofconductingperformanceappraisals.Itprovidesguidelinesandbestpracticesforevaluatingandimprovingtheworkperformanceofemployees,therebyincreasingqualityandproductivity.


DeliveryMethod-Thiscourseisdesignedforinstructor-led,grouppacedclassroom-delivery,providingstudentswithstructuredhands-onactivities.


Giving and Receiving Performance Feedback Performance-BasedObjectives

+ preparethemselvestogivefeedback.+ leverageperformancefeedbackforprofessionalgrowth.

CourseOutline

Lesson1:PreparingYourselftoGiveFeedback

ü AssessYourSkillLevelü MakePerformanceFeedbackMeaningful

Lesson2:LeveragingPerformanceFeedbackforProfessionalGrowth

ü GiveNegativeFeedbackü GettheMostOutofSelf-DirectedFeedback


CourseDetails

Duration–0.5day

Objectives-Youwillgiveandreceiveperformancefeedback.

TargetAudience-Thiscourseisintendedforawiderangeofmanagerswhoseekpracticalguidanceregardinggivingandreceivingperformancefeedback.




Change Management for Managers Performance-BasedObjectives

+ planforchange.+ learntocommunicatechange.+ managetheimpactofchangeonyourteammembers.+ successfullyimplementchangesatwork.

CourseOutline

Lesson1:PlanningforChangeü AnalyzetheProcessofChangeü IdentifyBarrierstoChangeü DetermineAvailableSupport

Lesson2:CommunicatingChangeü UtilizeAdoptersofChangeü CommunicateChange

Lesson3:ManagingtheInitialImpactofChangeü EducateEmployeesontheChangeProcessü ImplementStrategiestoDealwithStressü CopewithFear

Lesson4:ImplementingChangeü EngageEmployeesü CapitalizeontheChangeProcessü MaximizetheBenefitsofChangeü ReframeChangeü LabelMilestonesü TroubleshootIssuesü ReportResults


CourseDetails

Duration–0.5day(s)

Description-Withconstantlyshiftingglobaleconomiesandtechnologicaldevelopments,businessesareconstantlychangingtoexploitopportunities.Companiesnolongerhavetheluxuryofremainingthesame.Therefore,managersmustconstantlyprepareforandimplementchange,guidingtheiremployeesthroughperiodsoftransition.

Objectives-Youwillimplementandmanagechange.

TargetAudience-Thiscourseisintendedformiddlemanagement,especiallythosewithdirectreports,whoareresponsibleformanagingorganizationalchangeandmaintainingemployeeperformance.

Prerequisites–N/A



Creating a Winning Management Style Performance-BasedObjectives

+ learntoadoptthebestmanagementstyle.+ learntobuildacompetentteam.

CourseOutline

Lesson1:AdoptingtheBestManagementStyle

ü ManagementTheoriesü RecognizetheWinningManagementStyleü AdoptanEffectiveCommunicationStyleü AdoptaPersonalStyle

Lesson2:BuildingaCompetentTeam

ü EncourageCollaborativeDecisionMakingü ImproveTeamPerformanceü RewardandPromotePeopleü BuildSelf-EsteemandTrust


CourseDetails

Duration–1day

Objectives-Youwilllearntoadoptthebestpracticesforawinningmanagementstyleandtobuildaneffectiveteam.

TargetAudience-Thiscourseisgearedtowardnewandseasonedmanagersandteamleaderswhoseektolearnbestpracticesrelatedtogeneralmanagementduties.




Managing Conflict Performance-BasedObjectives


+ developskillstoassessaconflictsituationandmonitoryourreactiontotheconflict.

+ utilizeeffectivecommunicationtechniquestomanageconflictinaproactivemanner.

+ resolveconflictthroughidentifyingit'ssource,anddeterminingandimplementingthebestsolution.

CourseOutline

Lesson1:RecognizingConflict

ü IdentifyYourPersonalReactiontoConflict

ü DevelopaHealthyAttitudeTowardConflict

ü AssesstheSituation

ü AvoidConflictEscalation

Lesson2:RespondingtoConflict

ü ActivelyListen

ü CommunicateEffectively

ü RespondtoNegativeTactics

Lesson3:ResolvingConflict

ü IdentifytheSourceoftheConflict

ü DeterminetheBestSolution

ü ImplementtheSolution


CourseDetails

Duration-1day

Description-Thiscoursewillassistyouinunderstandingandimplementingstrategiesthatwillhelptomanageconflicteffectively.

Objectives-Youwillidentifythesourcesofconflictandhowtomanageconflicteffectively.

TargetAudience-Anybusinessprofessionalwhoencountersconflictintheworkplace.

Prerequisites-Therearenoprerequisiteskillsforthiscourse.



Emotional Intelligence for Managers Performance-BasedObjectives


+ evaluateyouremotionalintelligence.

+ developstrategiesforeffectivelyapplyingemotionalintelligenceintheworkplace.

CourseOutline

Lesson1:EvaluatingEmotionalIntelligence

ü AssessYourSelf-Understanding

ü DetermineYourAbilitytoRegulateYourEmotions

ü EvaluateYourSocialRecognitionSkills

ü AssessYourSocialRegulationSkills

Lesson2:ApplyingEmotionalIntelligenceInABusinessEnvironment

ü ImproveYourEmotionalIntelligenceByUnderstandingYourEmotions

ü RegulateYourEmotions

ü ImproveYourSocialRecognitionandRegulationSkills

ü BuildAnEmotionallyIntelligentTeam


CourseDetails

Duration-1day

Description-Inthiscourse,youwillassessyourcurrentemotionalintelligencecapabilities,determineyourstrengths,andidentifyareasforimprovement.Youwillexaminehowemotionsaffectbehaviorandhowthosebehaviorsimpactyourrelationshipswithothers.Youwillalsodevelopstrategiesformanagingtheemotionalenergyinyourselfandothers.

Objectives-Youwillevaluateyourcurrentemotionalintelligenceabilitiesandapplystrategiestoimproveyouremotionalintelligence.

TargetAudience-Thiscourseisdesignedfortheemergingmanagerormid-levelmanager.

Prerequisites-Priortobeginningthiscourse,youshouldhaveexperienceinmanagingpeople.



Interviewing Skills for Management Performance-BasedObjectives


+ Preparetointerview.

+ Conductaninterviewandcompletetheinterviewprocess.

CourseOutline

Lesson1:PreparingtoInterview

ü DefinethePositionRequirements

ü SelectaStrategy

ü ChooseCandidatesforInterviews

Lesson2:InterviewingaCandidateandCompletingtheInterviewProcess

ü BegintheInterview

ü InterviewtheCandidate

ü SelecttheCandidate

ü ReconsidertheSearch


CourseDetails

Duration-1day

Description-Everymanagerknowsthattobesuccessful,acompanyneedstobuildteamsofemployeeswhoarethetopintheirfield,workwelltogether,andarehappyinthecompany.However,itisoftendifficultformanagerstofindandhirethebestpeople.Inthiscourse,youwillpracticetechniquesthatwillempoweryoutodojustthat—tohirethebestcandidateeverytimethroughstrategiesthatwillimproveyoursuccessininterviewing.Thiscanreduceoreveneliminatesignificantturnoverandallowyourcompanytofocusinsteadonachievingproductiongoals.

Objectives-Youwillexamineguidelinesandstrategiesformakingeffectivehiringdecisions.

TargetAudience-Managersandsupervisorswhoneedpracticalinterviewingskills.

Prerequisites-ItisextremelyimportantthatyoucheckwithyourHumanResourcesdepartmenttobecomeawareofbothyourcompany'shiringpoliciesandproceduresaswellasthelegalitiesinvolvedintheinterviewingprocess.



Mentoring Performance-BasedObjectives

+ Identify their mentoring goals. + Develop mentor relationships. + Identify methods of closing the mentor relationship.

CourseOutline

Lesson1:IdentifyingYourMentoringGoals

ü IdentifyYourGoalsforMentoringOthers

ü IdentifyYourGoalsforSeekingaMentor

Lesson2:DevelopingMentoringRelationships

ü BenefitsofCollaboration

ü CorporateRelationshipsDiagram

ü HealthyBusinessEnvironment

Lesson3:EffectiveInterpersonalDynamics

ü BegintheMentorRelationship

ü DeveloptheMentorRelationship

ü NurtureUntappedTalent

Lesson4:ClosingtheMentorRelationship

ü ShareWhatYouKnow

ü LeverageYourNetworks

ü ClosetheMentorRelationship


CourseDetails

Duration–1day

Description–Asyoucontinuetogrowanddevelopasaprofessional,youwillincreasinglybeexpectedtousementoringskillstohelpothersreachtheirfullestpotential,enhancetheircapabilities,andaccomplishmoreworkwithfewerresources.Inthiscourse,youwillidentifyyourmentoringgoalsandclarifywhatyouhopetoaccomplishthroughmentoring.Youwilldeterminethetypeofmentoringmethodthatwillbestsuityourgoals,identifymethodsofgettingstartedeitherasaprotégéormentor,andidentifywaysofnurturingothers'hiddentalents,andyouwillexploremethodsofformallyclosingamentorrelationship.

Objectives-Youwillidentifyyourmentoringgoalsandclarifywhatyouhopetoaccomplishthroughmentoring,determinethetypeofmentoringmethodthatwillbestsuityourgoals,explorewaysofnurturingothers'hiddentalents,andconsidersomeofthebestmethodsforformallyclosingamentorrelationship.

TargetAudience–Managers,supervisors,andteamleaderswhowanttousementoringskillsforenhancedprofessionalgrowth.




Coaching Essentials Performance-BasedObjectives


+ establishthecoachingrelationship.

+ identifymethodsofconductingtheinitialcoachingconversation.

+ executeanactionplan.

CourseOutline

Lesson1:EstablishingtheCoachingRelationship

ü ObservePerformanceBeforeBeginningtoCoach

ü InitiatetheCoachingRelationship

Lesson2:ConductingtheInitialCoachingConversation

ü PracticeActiveListeningSkills

ü DeterminetheCoachingApproach

ü HavetheInitialCoachingConversation

Lesson3:ExecutingtheActionPlan

ü CreatetheActionPlan

ü ModifytheActionPlan

ü RecognizeThatGoalsHaveBeenMet


CourseDetails

Duration-1day

Description-Asaleaderinyourorganization,youareexpectedtohelppeoplemeetorexceedexpectationsandtohelpensureproductivityandprofitabilityfortheorganization.Coachingisaleadershiptoolthatiseffectiveinimprovingperformanceandcontributingtothegoalsoftheorganization.Inthiscourse,youwillexplorethebenefitsofcoaching,coachingapproaches,howtodevelopanactionplan,andmethodsforensuringthecoachingprocessissuccessful.

Objectives-Youwillestablishacoachingrelationshipwiththecoachee,useappropriateskillsforconductingthecoachingconversation,andbeabletocreate,monitor,andmodifythecoachingactionplan.

TargetAudience-Managers,supervisors,teammembers,teamleaders,projectmanagers,mentorsandanyonewhoneedstocoachandgivefeedbackaspartofhisorherjobandwhowantstolearnhowtoapplythecoachingprocessinordertosuccessfullyimprovetheperformanceofothers.

Prerequisites-Therearenoprerequisiteskillsforthiscourse,however,youmightbeinterestedinthefollowingrelatedcourses:MotivatingEmployees,ChangeManagementforManagers,ManagingConflict,PerformanceManagement:andCommunicationTechniques.



Developing Yourself as a Leader Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ assessyourleadershipcapabilities.+ establishyourleadershipdevelopmentplan.

CourseOutline

Lesson1:AssessingYourselfasaLeader

ü AssessYourLeadershipCharacteristicsü AssessHowOthersSeeYourLeadershipü AssessYourEnvironment

Lesson2:EstablishingYourLeadershipDevelopmentPlan

ü IdentifyYourDestinationü EstablishYourRoadMapü BuildaLeadershipDevelopmentPlan


CourseDetails

Duration–1day

Description-Thiscoursewillprovidethemethodstoperformapersonalassessmentsothatnewmanagerscanidentifyareasforimprovementandapplystrategiestodevelopandgrowtheirleadershipcapabilities.

Objectives-Youwillidentifystrategiesthatwillhelpyoudevelopasaneffectiveleader.

Prerequisites-Therearenoprerequisiteskillsneededforthiscourse.SuggestedcoursesincludePracticalLeadership,LeadingandManagingTeams,andEmotionalIntelligenceforManagers.



Hiring Outstanding Teams Performance-BasedObjectives

+ Attract the right candidates. + Conduct behavioral interviews to identify ideal candidates. + Conduct situational interviews and use other employee selection techniques to identify

ideal candidates. You will also evaluate candidates and hire your preferred candidate. + Integrate new team members onto your team.

CourseOutline

Lesson1:AttractingtheRightCandidates

ü AssessTeamCapabilitiesandNeedsü InitiatetheHiringProcessü ScreenCandidates

Lesson2:ConductingBehavioralInterviews

ü PrepareforaBehavioralInterviewü ConducttheBehavioralInterview

Lesson3:ConductingSituationalInterviewsandOtherEmployeeSelectionTechniques

ü ConductaSituationalInterview

ü ConductBlendedInterviews

ü EvaluateCandidates

ü HiretheCandidate

Lesson4:IntegratingNewTeamMembers

ü IntegratetheNewAssociateIntoYourTeamü EvaluateYourNewEmployee


CourseDetails

Duration–1day

Description–You'reafirst-timemanagerwhohastocreateanewteamorcompleteanexistingteam.Youwanttolocateandinterviewgreatcandidates,hirethemostqualified,andsmoothlyintegratethemintotheteam.

Objectives-Youwillassessyourteamneeds,attractcandidates,interviewthem,selectandhiretheidealcandidate,andintegratetheemployeeintoyourteam.

TargetAudience–First-timemanagerswhoneedtobuildateam.




Hiring Top Performers Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ Initiatethehiringprocess.+ Handleinterviews.+ Concludethehiringprocess.

CourseOutline

Lesson1:InitiatingtheHiringProcess

ü PreparetoRecruitü AttracttheRightCandidates

Lesson2:HandlingInterviews

ü PreparefortheInterviewü ConducttheInterview

Lesson3:ConcludingtheHiringProcess

ü SelecttheRightCandidateü OrientandRetaintheNewEmployee


CourseDetails

Duration–1Day

Objectives-Youwilllearnprovenmethodsforhiringpeoplewhowillbeagreatmatchforyourteamordepartment.

TargetAudience-Thisisacourseformanagers,supervisors,andteamleaderswithrecruitmentresponsibilitieswhoneedtodevelopstrongskillsrelatedtomakinggreathiringchoices.

Prerequisites–N/A



Motivating Your Employees Performance-BasedObjectives


+ Identifyemployeemotivationlevelsandneeds.

+ Applystrategiestohelpmotivateemployees.

+ Applystrategiesthatcreateself-motivatedemployees.

CourseOutline

Lesson1:UnderstandingMotivation

ü RecognizetheImportanceofMotivation

ü AssessEmployeeMotivationLevels

ü MeetEmployeeMotivationalNeeds

Lesson2:MotivatingEmployees

ü RetainGoodEmployees

ü CommunicateEffectively

ü ClarifyExpectations

ü ProvideEffectiveFeedback

ü EstablishGoals

ü ChooseRewards

Lesson3:EncouragingSelfMotivationinEmployees

ü EncourageSelfMotivation

ü CreateaBondwiththeOrganization

ü ProvideProfessionalGrowthOpportunities

ü BuildaSenseofAccomplishment

ü EncourageEnthusiasm


CourseDetails

Duration-1day

Description-Thiscoursewillassistyouinunderstandingandimplementingstrategiesthatwillhelptomotivateyourworkforce.

Objectives-Youwillidentifymotivationandthefactorsthatinfluenceit.Youwillalsoimplementmanagerialstrategiestoincreaseemployeemotivation,toimprovejobperformance,andultimatelytocreateaself-motivatedworkforce.

TargetAudience-Thiscourseisintendedfornewmanagers,especiallythosewithdirectreports,whoareresponsibleforincreasingemployeemotivationandjobperformance.

Prerequisites–N/A.



Harnessing Innovation Within Teams Performance-BasedObjectives

+ beaninnovatorwithinyourteamandworkplace.+ generateideasusinginnovativepractices.+ putinnovativeideasintopractice.+ manageinnovationandinnovatorswithinyourworkplace.

CourseOutline

Lesson1:BeinganInnovator

ü IdentifyCreativityü AttainanInnovativeMindsetü EvaluatetheIssuefromMultiplePerspectives

Lesson2:GeneratingIdeas

ü BrainstormIdeasü CollaborateCreatively

Lesson3:PuttingIdeasIntoPractice

ü ExperimentwithNewIdeasü ImplementaProvenIdea

Lesson4:ManagingInnovation

ü EstablishanInnovativeEnvironmentü HireInnovatorsü SustainaLearningOrganization


CourseDetails

Duration–1day

Objectives-Youwillcreateandmaintainabusinessenvironmentthatcapitalizesontheinnovationandcreativityofyourteammembers.

TargetAudience-Managersnewtotheirrolewhowanttoinspireandcapitalizeoninnovationswithintheirteamandworkplace.

Prerequisites–N/A



Positive Work Environment Performance-BasedObjectives

+ overcomeanegativeworkenvironment.+ createapositiveworkenvironment.

CourseOutline

Lesson1:OvercomingaNegativeWorkEnvironment

ü IdentifyaNegativeWorkEnvironmentü TroubleshootSpecificProblemsü OvercomeNegativity

Lesson2:CreatingaPositiveWorkEnvironment

ü ImplementPositiveStrategiesü BuildaPositiveTeamü PlaytoPeople'sStrengths


CourseDetails

Duration–0.5day

Description-Anegativeworkenvironmentinterfereswiththeproductivityofstaff,whileapositiveworkenvironmentpositionseveryonetoachievetheirhighestpotential.Inthiscourse,youwillapplymethodsofovercominganegativeworkenvironmentandcreatingapositiveworkenvironment.

Objectives-Youwillapplymethodsofovercominganegativeworkenvironmentandcreatingapositiveworkenvironment.

TargetAudience-Managers,supervisors,andteamleaderswhowanttoincreaseproductivityandemployeesatisfactionbypromotingapositiveworkenvironment.

Prerequisites–N/A



Employee Relations Performance-BasedObjectives

+ identifyhowtocommunicatetoenhanceemployeerelations.+ identifydifferentwaystosatisfyemployees.+ learnaboutvariousemploymentlawsandhowtocomplywiththem.

CourseOutline

Lesson1:CommunicatingforEffectiveEmployeeRelations

ü PoliciesandProceduresü CommunicateEffectivelyü ConductSatisfactionSurveys

Lesson2:SatisfyingEmployees

ü ResolveDisputesü RetainEmployeesThroughSatisfaction

Lesson3:UnderstandingEmploymentLaws

ü ExamineEmploymentLawsü ComplywithEmploymentLaws


CourseDetails

Duration–0.5day

Objectives-Youwillidentifystrategiesformaintainingeffectiveemployeerelations.

TargetAudience-Managersandleadersateverylevelwithintheorganization.

Prerequisites–N/A



Managing Innovation and Creativity Performance-BasedObjectives

ü managethecreativeenvironment.ü examinetheprocessofmovingfromideatoimplementation.

CourseOutline

Lesson1:ManagingtheCreativeEnvironment

ü SupportCreativityü ManageaCreativeTeamü TroubleshoottheCreativeEnvironment

Lesson2:MovingfromIdeatoImplementation

ü ChoosetheBestProjectforImplementationü RefineIdeasü DecidetoImplementorAbandonanIdeaü TroubleshootDuringtheImplementationPhase


CourseDetails

Duration–0.5day

Description-Businessesareconstantlylookingforinnovativeideasthatwillputthemonestepaheadoftheircompetitors.Inordertoarriveatatrulynewidea,ateamleaderormanagermustunderstandhowtomanagetheinnovationprocess.Thiscourseofferseffectivemanagerialstrategiesthataddresstheorganizationalaspectsofmanagingacreativeteam,supportingthatcreativity,movinganideatoimplementation,andtroubleshootingideastohelpguideateamthroughtheinnovationprocess.

Objectives-Youwillidentifyhowacreativeteamworksandwhatyourroleisasteamleader.Youwillexplorehowtoleadacreativeteamfromideatoimplementationandhowtotroubleshootproblemsintheinnovativeprocess.

TargetAudience-Anymanagerorteamleaderwhowantstoguideateamofcreativeindividualstomaximumproductiveinnovation.

Prerequisites-Recommendedcourses:BusinessWriting,PresentationsandPracticalLeadership.



Knowledge Management Performance-BasedObjectives

+ examinethebasicsofknowledgemanagement.+ examinehowknowledgemanagementaidsorganizationallearning.+ identifyhowtoimplementknowledgemanagement.

CourseOutline

Lesson1:BasicsofKnowledgeManagement

ü KnowledgeManagement:WhyNow?ü ExaminetheKnowledgePyramidü IdentifytheClassesofKnowledge

Lesson2:KnowledgeManagementandOrganizationalLearning

ü ExaminetheKnowledgeManagementProcessü ExaminetheRICEModelü BuildaKnowledgeCulture

Lesson3:ImplementingKnowledgeManagement

ü ImplementKnowledgeManagementInitiativesü InstituteBestPractices


CourseDetails

Duration–1day

Objective-Youwillunderstandtheimportanceofthegreatestbusinessasset—knowledge—andtheaspectsofhowtomanageitwell.

TargetAudience-Thiscourseisintendedforseniormanagers,managers,andsupervisorsinanytypeofcompany.




What Good Managers Do: The First 100 Days Performance-BasedObjectives


+ makethetransitionfromteammembertomanagerbygatheringcriticalinformation,familiarizingyourselfwithworkplaceprioritiesandrequirements,holdingmeetingswithkeyplayers,establishingtrustandcredibility,andmanagingthebasicelementsofwork.

+ identifymethodsofcoachinggreatperformancesfromyourteammembers,resolvingtheeverydayconflictsthatarise,andworkingwithinthecorporatestructurebymanagingup.

CourseOutline

Lesson1:MakingtheTransition

ü PositionYourselfforSuccess

ü BegintheTransition

ü ManagetheBasicWorkElements

Lesson2:BuildingAWinningTeam

ü CoachforGreatPerformance

ü ResolveConflictwithintheTeam

ü RepresentYourTeam


CourseDetails

Duration-1day

Description-Thiscoursewillgivenewmanagersthebasicsofeffectivemanagementfortheirfirst100daysonthejob.Professionalswhohaveachievedsuccessasindividualcontributorsoftentransitionintomanagementroles.Newmanagerswanttobeabletostepforwardandassumetheirnewresponsibilitieswithconfidence.Youwanttobeabletoconductperformanceappraisals,monitorworkprocesses,communicateeffectivelywithteammembers,buildaninternalnetworkofsupportivecolleagues,andavoidcommonmanagementpitfalls.Youalsowanttobeabletoresolveconflictsthatarise,coachpeopletogivegreatperformances,andserveasanadvocateforyourteamwithinthewidercorporatestructure.

Objectives-Youwilleffectivelynavigatethefirst100daysonthejobasamanager.

TargetAudience-Thiscourseisintendedforawiderangeoffirst-timemanagersandstaffmemberswhoareconsideringtransitioningtomanagementroles.


Communication Skills Communication

Body language

Negotiation


Fundamentals of Communication. Performance-BasedObjectives

+ Communicateformallyandinformallyinbusinesssothereisamutualunderstandingbetweenthesenderandthereceiver.

+ Writeclear,concisebusinesscommunicationsothatithasapositiveandmeaningfulimpactonthereaderandachievesthedesiredresult.

+ Usegraphicsinbusinesscommunicationsothatfacts,processes,andsummariesareeffectivelydesignedtoconveyvisualandtextualinformation.

+ Useverbalandnon-verbalcommunicationappropriatelyinbusinesssothattherearenobarrierstomutualunderstandinginculturallydiverseorganizations.

+ Useelectroniccommunicationinbusinesssothatyouobserveproperetiquetteandensureprofessionalismtosendandreceivemessages.

CourseOutline

Lesson1:UnderstandingBusinessCommunicationü IdentifyBasicCommunicationTechniquesü DescribeFormalandInformalCommunication

Lesson2:CommunicatinginWritingü WriteEffectiveBusinessDocumentsü WriteEffectiveBusinessLettersü WriteEffectiveMemosü WriteEffectiveReports

Lesson3:CommunicatingwithGraphicsü CreateGraphicsforBusinessCommunicationü CommunicateStaticInformationü CommunicateDynamicInformation

Lesson4:UsingVerbalandNon-verbalCommunicationü DescribeVerbalandNon-verbalCommunicationü IdentifyElementsofEffectiveMeetingsü IdentifyElementsofEffectivePresentationsü ReadBodyLanguage

Lesson5:CommunicatingElectronicallyü UsingVoiceCommunicationinBusinessü UsingInternetCommunicationinBusiness


ReferencesandWorksCited


CourseDetails

Duration-1day

Description-FundamentalsofCommunicationprovidesanoverviewofthebasicprinciplesofbusinesscommunication.Itprovidesguidelinesandbestpracticesforeffectivelycommunicatingintheworkplace,therebyimprovingproductivityandmutualunderstandinginculturallydiversebusinessorganizations.

Prerequisites-MicrosoftWord2000:Level1orequivalentknowledge.

DeliveryMethod-Instructor-led,group-paced,classroom-deliverylearningmodelwithstructuredhands-onactivities.


Advanced Communication Skills Performance-BasedObjectives


+ determinethecontentofyourmessage.

+ determinethebestwaytoprepareanddeliveryourmessageverbally.

+ examinethebasicsofbuildingawell-structuredpresentation.

+ examinethemechanicsofdeliveringasuccessfulpresentation.

CourseOutline

Lesson1:WritetobeUnderstoodü DetermineWhentoWriteü PlanYourMessageü PerfectYourStyleandMechanicsü WritingintheWorkplace

Lesson2:SpeaktobeHeardü PrepareYourMessageü DeliverYourMessage

Lesson3:PlanforHighImpactü TheImportanceofPlanningü OutlineYourPresentationü DevelopYourScriptü AddVisualAids

Lesson4:CaptivateYourAudienceü MakeFinalPreparationsü BasicsofDeliveryü TheQuestion-and-AnswerSessionü AssessthePresentation


CourseDetails

Duration-1day

Objectives-Youwillexaminethecomponentsofgoodwrittenandverbalcommunication.

Description-Inanyprofession,youwillfindyourselfinasituationwhereyouneedtorelayinformationtoanothercolleague.Whensuchsituationsarise,goodcommunicationskillsareanessentialpartofgettingyourmessageacrossclearly.Thiscoursewillshowyouhowtoapplyadvancedverbalandwrittencommunicationtechniquesinyourworkplace.

TargetAudience-Businessprofessionalswhoareinterestedinlearningeffectivewrittenandverbalcommunicationtechniques.

Prerequisites-Therearenoprerequisiteskillsforthiscourse,however,youmightbeinterestedinthefollowingrelatedcourses:Problem-SolvingSkills,NegotiatingSkills,BusinessPresentations,andBusinessWriting:FromEmailtoProposals.



Using Data to Communicate Performance-BasedObjectives


+ organizedata.

+ presentdatainvisualformtoeffectivelycommunicateyourmessage.

CourseOutline

Lesson1:OrganizingData

ü InterpretYourData

ü BuildYourCasewithData

ü PersuadeYourAudience

Lesson2:PresentingData

ü DetermineAppropriateVisuals

ü DeliverYourMessage

ü DealwithBadNews

ü AdjustYourApproach

AppendixA:InterpretingYourData

AppendixB:DeterminingtheAppropriateVisuals


CourseDetails

Duration-1day

Description-Thiscoursewillprovideyouwiththemethodsnecessarytoprepareandpresentdatatoeffectivelyinformorpersuadeyouraudience.

Objectives-Youwillidentifyhowtoprepareandpresentdataforeffectivecommunication.

TargetAudience-Thiscourseisintendedforawiderangeofmanagersandstaffmemberswhoneedtoeffectivelyusedatatocommunicate.

Prerequisites-Therearenoprerequisiteskillsneededforthiscourse.Suggestedcourses:CommunicationSkills,BusinessPresentationsandBusinessWriting.



Communicating Across Cultures Performance-BasedObjectives


+ examinedifferencesbetweencultures,identifymethodsofcommunicatingeffectivelyandappropriatelywithpeoplefromdifferentcultures,anddescribeculturaldifferencesinbusinessprotocol.

+ identifymethodsforcreatinghigh-performing,cross-culturalteams,describestrategiesforconductingsuccessfulmulticulturalnegotiations,andexplorewaysofeffectivelyresolvingconflictinothercultures.

CourseOutline

Lesson1:CommunicatingAcrossCultures

ü RecognizeCulturalDifferences

ü CommunicateinOtherCultures

ü FollowBusinessProtocolinOtherCultures

Lesson2:WorkingwithOtherCultures

ü WorkinTeamsinOtherCultures

ü NegotiateinOtherCultures

ü ResolveConflictinOtherCultures


CourseDetails

Duration-1day

Description-Increasingly,businessesaroundtheworldhavebecomemoreinterconnected,andcompanieshavetothinkmoregloballyinordertosucceed.Despiteeconomictieswithforeignnations,countriescanbeill-preparedfordoingbusinessabroad,lackingtheknowledgeandsensitivitytoadjusttheirbusinessbehaviortodifferentculturalcontexts.Thiscoursewillprovideyouwithstrategiestocommunicateeffectivelyacrosscultures.

Objectives-Youwillcommunicateandconductbusinesseffectivelyacrosscultures.

TargetAudience-Thiscourseisforindividualswhoneedtocommunicateclearlyandeffectivelywhileconductingbusinessinculturesotherthantheirown.

Prerequisites-Therearenoprerequisitesforthiscourse.YoumayfindthefollowingElementKcoursesbeneficial:

NegotiatingSkills

ManagingConflict



Negotiating SkillsPerformance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ preparetonegotiateinabusinessenvironment.+ initiatenegotiationsandfollowthroughontheirresults.+ negotiatewithyourpartner.+ followthroughonacompletedbusinessnegotiation.+ negotiateinuniquebusinesscircumstances.

CourseOutline

Lesson1:PreparingtoNegotiateü EstablishaSuccessfulMindsetü ResearchtheOtherPartyü DeterminetheValueoftheItemBeingNegotiatedü DetermineWhereYou'dLikeNegotiationstoTakePlaceü EstablishYourBest-andWorst-AcceptableOutcomesü ResearchYourBestAlternativetoaNegotiatedAgreement(BATNA)

Lesson2:InitiatingNegotiation:EstablishingtheGroundRulesü EstablishRapportü EstablishYourStatusü ChoosetheCommunicationMethodforNegotiationü EstablishtheRulesofEngagementü SetaTimelineü EstablishHowNegotiationResultsWillBeCommunicatedandImplemented

Lesson3:Negotiatingü EncouragetheOtherPartytoIssuetheFirstProposalü MaketheFirstProposalü CountertheOfferorProposalü AcceptanOfferorAbortNegotiationsü WorkThroughanImpasse

Lesson4:FollowingThroughü EvaluatetheSuccessoftheNegotiationü FollowUpontheRelationship

Lesson5:NegotiatinginSpecialCircumstancesü Cross-CulturalNegotiationü Cross-GenerationalNegotiationü NegotiationwithSupervisorsandSubordinates


CourseDetails

Duration-1day

Description-Objectives-Youwillperformthebasicstepsinabusinessnegotiation.

TargetAudience-Businessprofessionalswhomayormaynotbeinasupervisorypositionandwanttolearnnegotiatingskills.

Prerequisites-Therearenoprerequisiteskillsforthiscourse,however,youmightbeinterestedinthefollowingrelatedcourses:CommunicationSkills,BusinessPresentations,andBusinessWriting:FromEmailtoProposals.



Customer Service and Troubleshooting Customer Service

Call Center

Hotline

Trouble Customers

Stress Management


Fundamentals of Customer Service

CourseOutline

Lesson1:UnderstandingCustomerService

ü DescribeCustomerService

ü IdentifyCustomerExpectations

ü CommitYourselftoProvidingExcellentCustomerService

Lesson2:FocusingontheCustomer

ü CreateaPositiveFirstImpression

ü IdentifyandHelpMeettheCustomer’sNeeds

ü CreateaPositiveLastImpression

Lesson3:HandlingComplaints

ü MakeitEasyforCustomerstoComplain

ü ResolvetheProblem

ü CopewithUpsetandDifficultCustomers

Lesson4:DeliveringExcellentCustomerServiceontheTelephone

ü AnswertheTelephone

ü ProjectaPositiveImageUsingYourVoice

ü TransferCalls

ü TakeMeaningfulMessages

Lesson5:CopingWithStress

ü DescribeStress

ü TakePreventiveMeasures

ü OvercomeStress

ü AppendixA:WorksCited

ü ReferencesandWorksCited


CourseDetails

Duration-1day

Description-FundamentalsofCustomerServiceprovidesanoverviewofthebasicsofcustomerservice.Itprovidesguidelinesandbestpracticesforprovidingexcellentcustomerservicethatwillenablefrontlineassociatesandservicestaffinback-upandsupportrolestobuild,maintain,andincreasealoyalcustomerbase.

Prerequisites–MicrosoftWord2000:Level1

DeliveryMethod-Instructor-led,group-paced,classroom-deliverylearningmodelwithstructured,hands-onactivities.


Customer Service Performance-BasedObjectives

+ acquiretoolstoprovidequalitycustomerserviceandmakelastingimpressionsoncustomers.

+ explorehowcustomersdefinethesuccessofyourcompany,aswellasacustomer’semotionalbehaviors,andhowthatsensitivityinfluenceshisorherdecisionmaking.

+ discovertechniquestoincreasecustomersatisfactionthroughyourbehavior,sensitivity,andrespect.

+ examinethetechniquesforprovidingservicethroughface-to-facecontact,thefactorsthatcontributetothesuccessofthatcontact,andthebenefitsofactivelylisteningtoyourcustomers.

+ identifythestagesofcustomermanagementandrecognizewhoyourinternalcustomersare.Youwillalsoexplorevaluechainmanagementandhowtomakepositivelong-termdecisionsthataddvaluetoyourcompany.

+ identifytheguidelinesfordealingwithunreasonableandiratecustomers.+ takeactiontoincreasetheloyaltyofthecustomersyouserve.+ increasesalesviacustomerservice.

CourseOutline

Lesson1:TheValueofCustomerCare

ü UnderstandCustomerCareü CustomerCareandMotivationü StandingOutwithCustomerCare

Lesson2:CustomersDefineSuccess

ü TrendsinCustomerServiceü TheCustomerCareEquation

Lesson3:YouMaketheDifference

ü TheHumanTouchü ApplyingtheHumanTouch

Lesson4:CustomerRelationships

ü Face-to-FaceContactü ServiceFacetoFaceü BenefitsofActiveListeningü TheValueofComplaintsü TheServiceRecoveryProcess

Lesson5:WhoIstheCustomer?

ü CustomerRelationshipManagementü InternalCustomersü ValueChainManagement

Lesson6:EngageDifficultCustomers


ü TheUnreasonableCustomerü TheAngryCustomerü TheUnhelpfulColleague

Lesson7:IncreasingCustomerLoyalty

ü MomentsofTruthü AnalyzeMomentsofTruth

Lesson8:IncreaseSalesviaService

ü SalesOrientationü FeaturesandBenefitsü TheNatureofPersuasion


CourseDetails

Duration–1day

Objectives-Youwillexplorethebackgroundandtechniquesofcustomerinteractions.

TargetAudience-Thiscourseisintendedforcustomerserviceprofessionalswithanylevelofexperiencewhowanttoexpandtheirknowledge,improvetheirskillset,andincreasetheunderstandingofcustomerbenefits.




Customer Service Via Phone and Email Performance-BasedObjectives


+ managethecustomer'sinitialcontact.

+ addressthecustomer'sissues.

+ closecommunicationswiththecustomeronceallissueshavebeenresolved.

CourseOutline

Lesson1:ManagingtheCustomer'sInitialContact

ü AcceptaCustomerContact

ü AddressaCustomer'sEmotionalState

ü AddressYourOwnEmotionalState

Lesson2:AddressingCustomerIssues

ü AssessCustomerIssues

ü DevelopSolutions

ü NegotiatetoReachaSolution

Lesson3:ClosingCommunications

ü UpsellAdditionalProducts

ü ConcludeCustomerContact

ü FollowUp

ü ReleaseStress


CourseDetails

Duration-1day

Description-Youneedtorespondtocustomerservicequeriesviaaremotesystemsuchasemailorthetelephone.Inordertodothiseffectively,youneedtodevelopskillsthatwillhelpyouinteractwithcustomersinapositiveandprofessionalmanner.Inthiscourse,youwilllearnimportantprinciplesandskillsyoucanutilizeasaremotecustomerservicerepresentative.

Objectives-Youwillpracticeskillsandapplyprinciplesforprovidingcustomerserviceremotely,viatelephoneandtheweb.

TargetAudience-Newemployeesinatelephoneorelectronic-basedcustomerserviceroleinanyindustry,orcurrentemployeesinthisroleinneedofdevelopingtheseskills.

Prerequisites-Writtencommunicationandtypingskills;familiaritywithtelephone,email,andweb-basedcommunicationtools.



Excellence in Technical Customer Service Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ meetthecustomer.+ diagnosethecustomer'sissue.+ deliversolutions.

CourseOutline

Lesson1:MeetingtheCustomer

ü Bea“PeoplePerson”ü RepresentYourCompanyü RelatetotheCustomer

Lesson2:DiagnosingIssues

ü DealwithaCustomer'sMisrepresentationsü DeterminetheCustomer'sNeedü TroubleshoottheCustomer'sProblem

Lesson3:DeliveringSolutions

ü FinalizetheSolutionü EducatetheCustomerü DeliverBadNewsü AchievePerformanceStandardsü ClosetheContact


CourseDetails

Duration-1day

Description-Asaproviderofcustomerserviceinatechnicalfield,youneedtointeractwithcustomerstoaddresstheirtechnicalconcerns.Todothiseffectively,youneedtodevelopskillsthatwillhelpyouinteractwithcustomersinapositiveandprofessionalmanner.Inthiscourse,youwillapplyimportantprinciplesandskillsyoucanuseasatechnicalcustomerservicerepresentative.

Objectives-Youwillpracticeskillsandapplyprinciplesforprovidingface-to-facecustomerservicetocustomerswithtechnicalissues.

TargetAudience-Customerserviceprofessionalsprovidingtechnicalsupportorservice,on-siteorbywayofcallcenteroremail.

Prerequisites-CustomerServiceSkills



Dealing with Challenging Customer Interactions Performance-BasedObjectives

+ learntoestablishasolidrelationshipwiththecustomer,sothatyoumayproceedwiththeinteractioninapositivedirection.

+ learntoovercomecommunicationissueswhendealingwithcustomers.+ learntoresolvechallengingsituationswithcustomers.

CourseOutline

Lesson1:EstablishingaSolidCustomerRelationship

ü ReviewCustomerServiceBasicsü RecognizeaDifficultSituationü WorkWithinYourCompany'sParametersü HandleSimultaneousCustomerContactsü HandleaDifficultCustomerInteraction

Lesson2:OvercomingCommunicationIssues

ü AdapttotheCustomer'sPersonalityStyleü IdentifytheCustomer'sIssueü OvercomeCommunicationIssues

Lesson3:ResolvingChallengingSituations

ü EducatetheCustomerü FocusontheIssueü OvercomeNegativityü RedirecttheCustomerü FollowUponaChallengingSituation


CourseDetails

Duration–1day

Objectives-Youwillexploremethodsfordealingwithcommondifficultcustomerinteractions.

TargetAudience-Thiscourseisintendedforcustomerservicerepresentativesandanyclient-facingemployeewhoneedstocopewithchallengingcustomersituations,eitherdirectlyorindirectly.Thiscourseisalsohighlyusefultocustomerservicemanagers,whoneedtobeawareofthepotentialdifficultsituationsinthefieldandhaveastandardmeansofaddressingthem.

Prerequisites-Toensureyoursuccess,werecommendyoufirsttakethefollowingcourses,orhaveequivalentknowledge:

CustomerServiceViaPhoneandEmail

EmotionalIntelligence



Business Writing Skills Logic

Reports

Emails

Memos


Logic In Writing Thinking And Problem Solving Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ Thinkcreatively,reasonlucidly,andexpressideaswithclarity + Writingeffectivespeeches. + Compilingproperlybuildbusinessemails + Assessyourideasandrecognizetheirrelativeimportance+ Structureyourreasoningintoacoherentandtransparentargument+ Analyzeyourargumenttoconfirmitseffectiveness.

CourseOutline

Lesson1:LogicInWriting

ü Whyapyramidstructure ü Thesubstructureswithinthepyramidü Howtobuildapyramidstructureü Finepointsofintroductionsü Deductionandinduction:thedifferenceü Howtohighlightthestructure

Lesson2:LogicinThinking

ü Questioningtheorderofagroupingü Questioningtheproblem-solvingprocessü Questioningthesummarystatementü Puttingitintoreadablewords

Lesson3:ProblemSolving

ü Monitor.Assess.Analyze.ü Facts.Cause.Consequences.ü ProblemSolvingTechniques.


CourseDetails

Duration–1day

Description–Theclearcommunicationofideas,whethertoclients,colleaguesorthemanagementboard,isakeyfactorindeterminingpersonalsuccess.ApplyingthePyramidPrinciplewillenableyoutopresentyourthinkingsoclearlythattheideasmoveoffthepageandintothereader’smindwithaminimumofeffortandamaximumofeffect.

Objectives-Bringyourideastolife.

TargetAudience–Thiscourseisintendedformanagers,teamleads,technicalwriters,salesandservicesspecialists.




Effective Business Writing Performance-BasedObjectives

Upon successful completion of this course, students will be able to: + organizeandwriteclearandconciseemailandinstantmessagesthatare

appropriatetoyourcompany'sbusinessculture. + writeeffectivebusinesscommunications. + writelettersthatareclear,precise,andappropriatetoyouraudience. + organizeandwriteabusinessproposal,completewithvisuals,andanexecutive

summarythatemployeffectivestrategiesofpersuasion.

CourseOutline

Lesson1:WritingEmailandOtherElectronicCommunication ü OrganizeYourMaterials ü WriteanEmail ü WriteInstantMessages

Lesson2:WritingEffectiveBusinessCommunication ü AnalyzeYourAudience ü WriteanInternalAnnouncement ü WriteanEmailRespondingtoRoutineRequests ü WriteanEmailtoRespondPositivelytoCustomerComplaints ü WriteBad-NewsMessages

Lesson3:WritingaBusinessLetter ü WriteaBusinessLetter ü WriteaThank-YouLetter

Lesson4:WritingBusinessProposals ü PersuadeYourAudience ü WriteanExecutiveSummary ü UseVisuals


CourseDetails

Duration–1day

Description–Thoughbusinessesincreasinglyrelyontechnology,technologicalskillsalonedonotguaranteesuccessintheworkplace.Youmuststilldevelopyourideas,expressthemclearly,andpersuadeothersoftheirviability.Thiscourseofferseffectivestrategiestosharpenyourwritingskillsbystructuringyourideaslogically,exercisingdiplomacyinlettersandreports,andshapingyourarguments.

Objectives-Youwillorganizeandwriteeffectivebusinessdocuments.

TargetAudience–Thiscourseisforindividualswhoneedtowriteclearlyandconciselyinaprofessionalenvironment.

Prerequisites-Toensureyoursuccess,werecommendyoufirsttakethefollowingElementKcourseorhaveequivalentknowledge:

+ GrammarEssentials+ MicrosoftOfficeWord+ MicrosoftOfficeOutlook



Advanced Business Writing Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ focusyourdocument.+ communicatetoyouraudienceeffectively.

CourseOutline

Lesson1:FocusingYourDocument

ü DetermineYourPurposeü DetermineYourAudience

Lesson2:CommunicatingtotheAudienceEffectively

ü PlanningtheWritingProjectü UsingInformativeandPersuasiveTechniques


CourseDetails

Duration–1day

Description–Asafirst-timemanager,youwillhavetheresponsibilitytowritebusinessdocumentsthatwillhelpsupportthegoalsofyourcompany.Inordertosuccessfullycreateavarietyofbusinessdocuments,youneedtothoroughlyunderstandwhichdocumentsworkbestforspecificsituationsandhowtoproducethem.Inthiscourse,youwilllearnhowtochoosethebestdocumenttouseandpreparetowritethedocumenttohelpyouachieveyourbusinessgoals.

Objectives-Youwillidentifyspecificpresentationtechniquesforvariousbusinessdocuments,includingbusinessplans,proposals,projectplans,contracts,strategicplans,reports,procedures,andpolicies,andthemethodsofpreparingthosedocumentsforyourintendedaudience.

TargetAudience–First-timemanagerswhowanttobuildtheirskillstowritewell-organizedandconvincingbusinessdocuments.

Prerequisites-BusinessWriting



Business Case Writing Performance-BasedObjectives

+ demystifybusinesscasewritingbyidentifyingalltherequiredelementsofabusinesscase.

+ examineasamplebusinesscase.

CourseOutline

Lesson1:DemystifyingBusinessCaseWritingü IdentifytheElementsofaBusinessCase

Lesson2:DebriefingaSampleBusinessCaseü DebriefaSampleBusinessCase

AppendixA:BusinessCaseTemplate

AppendixB:SampleBusinessCase


CourseDetails

Duration–0.5day

Objectives-Youwillidentifytheelementsofabusinesscase,findouthowtogatherandpresentallthecriticalinformation,andmakeacompellingargumentinfavoroffunding.Youwillalsolearnabouttherelationshipbuildingthatunderliesthemosteffectivebusinesscases,andfindouthowyoucanpartnerwithothersinyourorganizationtobuildabetterbusinesscase.

TargetAudience-Thiscourseisgearedtowardbusinessprofessionalswhoarenewtobusinesscasewritingorwhoseekguidanceonbestpracticesrelatedtobusinesscasewriting.

Prerequisites–None



Writing for a Global Audience Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ createalocalizationstrategy,analyzecontenttoidentifyproblemareas,andwrite

contentsuitabletobelocalized.

CourseOutline

Lesson1:PreparingContentforLocalization ü PreparetoLocalizeContent ü IdentifyCulturalLanguagePatterns ü WriteforLocalization


CourseDetails

Duration–1day

Description–Youareacontentdeveloperwithaprojecttolocalizecontentintootherlanguages.Youhavealreadywrittenthetext,oryouareplanningtowriteit,andyouwanttohavethecontentlocalizedascosteffectivelyaspossible.Youneedtoidentifyandeliminateculturallanguagepatternsfromyoursourcecontent,sothatyoucaneffectivelyandefficientlylocalizethecontent.Inthiscourse,youwillpreparecontentforlocalization

Objectives-Youwillpreparecontentforlocalization.

TargetAudience–Thiscourseisintendedforcontentdevelopers,trainers,marketingprofessionals,writersofdocumentationandtechnicalspecification,andproductdeveloperswhoneedtocreatecontentthatiseffectiveandappropriateforaglobalaudience.

Prerequisites-Understandingofbusinessprocesseswithexperienceinpracticalleadership,leadingandmanagingteams,andmanagingchange.



Project Management Skills Project Management

Delegation Authority

Project Teams


Project Management Fundamentals: (Second Edition) Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ identifythekeyprocessesandrequirementsofprojectmanagement.+ initiateaproject.+ planfortimeandcost.+ planforprojectrisks,communication,andchangecontrol.+ manageaproject.+ executetheprojectcloseoutphase.

CourseOutline

Lesson1:GettingStartedwithProjectManagementü DescribeaProjectü DescribetheProjectManagementLifeCycleü IdentifytheRoleofaProjectManager

Lesson2:InitiatingaProjectü DeterminetheScopeofaProjectü IdentifytheSkillsforaProjectTeamü IdentifytheRiskstoaProject

Lesson3:PlanningforTimeandCostü CreateaWorkBreakdownStructureü SequencetheActivitiesü CreateaProjectScheduleü DetermineProjectCosts

Lesson4:PlanningforProjectRisks,Communication,andChangeControlü AnalyzetheRiskstoaProjectü CreateaCommunicationPlanü PlanforChangeControl

Lesson5:ManagingaProjectü BeginProjectWorkü ExecutetheProjectPlanü TrackProjectProgressü ReportPerformanceü ImplementChangeControl

Lesson6:ExecutingtheProjectCloseoutPhaseü CloseaProjectü CreateaFinalReport


CourseDetails

Duration-1day

Description-Successfullymanagingaprojectrequireseffectiveplanningandadherencetotheindustry'sbestpracticesineverystepoftheprocess.Byunderstandingthefundamentalsofprojectmanagement,youwillbebetterpreparedtoinitiateaprojectinyourorganizationandpositionitforsuccess.Inthiscourse,youwillidentifyeffectiveprojectmanagementpracticesandtheirrelatedprocesses.

Objectives-Youwillexaminetheelementsofsoundprojectmanagementandapplythegenerallyrecognizedpracticestosuccessfullymanageprojects.

TargetAudience-Thiscourseisdesignedforindividualswhoseprimaryjobisnotprojectmanagement,butwhomanageprojectsonaninformalbasis.Also,anyonewhoisconsideringacareerpathinprojectmanagementanddesiringacompleteoverviewofthefieldanditsgenerallyacceptedpracticescantakeupthiscourse.

Prerequisites-Toensureyoursuccess,itisrecommendedthatyoufirsttakethefollowingElementKcourses:Word2000,Word2002,Word2003,orMicrosoft®OfficeWord®2007:Level1;orhaveequivalentknowledge.Someon-the-jobexperienceinparticipatinginmanagedprojectswouldbepreferable.



Project Management Professional (PMP®) Certification Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ describeprofessionalprojectmanagement.+ initiateaproject.+ planprojectwork.+ developprojectschedules.+ developcostestimatesandbudgets.+ planprojectquality,staffing,andcommunications.+ analyzerisksandplanriskresponses.+ planprojectprocurement.+ manageprojectprocurement.+ executeprojectwork.+ monitorandcontrolprojectwork.+ monitorandcontrolprojectscheduleandcosts.+ monitorandcontrolprojectquality,staffing,andcommunications.+ monitorandcontrolprojectriskandcontracts.+ closetheproject.

CourseOutline

Lesson1:ProfessionalProjectManagementü ProjectManagementProcessesü ProfessionalandSocialResponsibilities

Lesson2:InitiatingaProjectü ProjectManagementContextü ProjectSelectionü PrepareaProjectStatementofWorkü CreateaProjectCharterü DevelopaPreliminaryProjectScopeStatement

Lesson3:PlanningProjectWorkü TheElementsoftheProjectManagementPlanü CreateaScopeManagementPlanü CreateaScopeStatementü DevelopaWorkBreakdownStructure

Lesson4:DevelopingProjectSchedulesü CreateanActivityListü CreateaProjectScheduleNetworkDiagramü EstimateActivityResourcesü EstimateActivityDurationsü DraftaProjectScheduleü IdentifytheCriticalPathü OptimizetheProjectSchedule

Lesson5:DevelopingCostEstimatesandBudgets


ü EstimateProjectCostsü EstimatethePreliminaryCostBaselineü ReconcileFundingandCosts

Lesson6:PlanningProjectQuality,Staffing,andCommunicationsü CreateaQualityManagementPlanü DocumenttheProjectRoles,Responsibilities,andReportingRelationshipsü AcquiretheProjectTeamü CreateaCommunicationsManagementPlan

Lesson7:AnalyzingRisksandPlanningRiskResponsesü CreateaRiskManagementPlanü IdentifyProjectRisksandTriggersü PerformQualitativeRiskAnalysisü PerformQuantitativeRiskAnalysisü DevelopaRiskResponsePlan

Lesson8:PlanningProjectProcurementü PrepareaContractStatementOfWorkü PrepareaProcurementDocument

Lesson9:ManagingProjectProcurementü RequestSellerResponsesü SelectSellers

Lesson10:ExecutingProjectWorkü TheDirectandManageProjectExecutionProcessü ExecuteaQualityAssurancePlanü DeveloptheProjectTeamü DistributeProjectInformationü EstablishaScheduleBaselineü DevelopaChangeControlSystem

Lesson11:MonitoringandControllingProjectWorkü TheMonitorandControlProjectWorkProcessü UtilizetheChangeControlProcessü ReviewDeliverablesandWorkResultsü ControltheProjectScope

Lesson12:MonitoringandControllingProjectScheduleandCostsü ControltheProjectScheduleü ControlProjectCosts

Lesson13:MonitoringandControllingProjectQuality,Staffing,andCommunicationsü PerformQualityControlü ManagetheProjectTeamü ReportonProjectPerformanceü ManageStakeholderRelationshipsandExpectations

Lesson14:MonitoringandControllingProjectRiskandContractsü MonitorandControlProjectRiskü AdministeraContract

Lesson15:ClosingtheProject


ü ClosetheProjectAdministrativelyü CloseProjectContracts

AppendixA:PMPCertificationMapping


CourseDetails

Duration–40hours(5.0day)

Description-Yourabilityasaprojectmanagertodemonstratebestpracticesinprojectmanagement—bothonthejobandthroughprofessionalcertification—isbecomingthestandardtocompeteintoday'sfast-pacedandhighlytechnicalworkplace.

Objectives-YouwillapplythegenerallyrecognizedpracticesofprojectmanagementacknowledgedbytheProjectManagementInstitute(PMI®)tosuccessfullymanageprojects.

TargetAudience-Thiscourseisdesignedforexperiencedprojectmanagerswhowanttoincreasetheirprojectmanagementskills,applyastandards-basedapproachtoprojectmanagement,andprepareforProjectManagementInstitute,Inc.(PMI®)ProjectManagementProfessional(PMP®)Certification.


MicrosoftWord2000,2002,2003orMicrosoftOfficeWord2007,Level1

Youshouldalsohavesomeworkexperienceintheareaofprojectmanagementandbefamiliarwithgeneralproject-managementtermsandconcepts.



Project Management Skills for Non-Project Managers Performance-BasedObjectives


+ plantheprojectanditsparameters,includingitsscope,requirements,resources,andconstraints.

+ implementtheprojectplan,whichincludesputtingtheworkoftheprojectinmotionanddelegatingtasks,andthenmonitoringtheprogressoftheprojectandmanagingchangesastheyarise.

CourseOutline

Lesson1:PlanningtheProject

ü DefinetheProjectRequirements

ü CreateYourProjectPlan

Lesson2:ImplementingtheProjectPlan

ü ExecutetheProjectPlan

ü MonitortheProgressoftheProject

ü NegotiateforSuccess

ü EvaluatetheProcess


CourseDetails

Duration–1day

Description-Althoughyouarenotformallyemployedasaprojectmanager,youmayoccasionallybecalledontoleadasmall-tomedium-sizedprojectforyourcompany.Inthiscourse,youwillstrategicallyplanaprojectsothatyoucanachievethedesiredresultsontimeandonbudget.Youwillidentifyitsrequirementsandtheresourcesyouhavetoworkwith,monitortheproject'sprogress,andmitigatetherelatedobstaclessothatyoucanleadateaminbringingtheprojecttoasuccessfulcompletion.Thiscoursewillgiveyouthebasicsontheprojectmanagementprocessandthetoolsneededtomanagesmall-tomedium-sizeprojects.

Objectives-Youwillidentifymethodsofeffectivelymanagingsmall-tomedium-sizedprojectsandachievingtheirstatedobjectives.

TargetAudience-Thiscourseisintendedforawiderangeofmanagersandstaffmemberswhoneedtosuccessfullymanagesmall-tomedium-sizedprojects.




Managing Project Teams Performance-BasedObjectives


+ Gettoknowyourteam.

+ Manageyourteam.

CourseOutline

Lesson1:KnowingYourTeam

ü IdentifyElementsofaTeam

ü InteractionWithinaTeam

ü CommunicatewiththeTeam

ü IdentifyStandards

Lesson2:ManagingYourTeam

ü IdentifyManagementNeeds

ü ProvideFeedback

ü MaintainTeamMomentum

ü IdentifyManagementChallenges

ü CloseOutaProject


CourseDetails

Duration–1day

Description-Youwanttocreateandmaintainasuccessfulteam.Learninghowtoeffectivelymanageateamisthefirststeptorealizingyourgoal.Inthiscourse,youwilldeterminehowtomanagetheteamsothatitremainseffective.

Objectives-Youwillidentifywaysofbuildingateam,applystrategiesformanagingaworkingteam,andidentifywaysofeffectivelydecommissioningateam.

TargetAudience-Thiscourseisintendedforindividualschargedwithsuccessfullyleadingateam.

Prerequisites-Itisrecommendedthatyouhavefamiliaritywiththeuseofteamsintheworkplaceandcompletethefollowingcoursespriortotakingthiscourse:

PracticalLeadership

MotivatingYourEmployees

ChangeManagement

DeliveryMethod-Instructor-led,group-paced,classroom-deliverylearningmodelwithstructuredhands-onactivities.


Project Management for Technical Teams Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ Plantheprojectanditsparameters,includingitsscope,requirements,resources,

andconstraints.+ Implementtheprojectplan,whichincludesputtingtheworkoftheprojectin

motionanddelegatingtasks,andthenmonitoringtheprogressoftheprojectandmanagingchangesastheyarise.

CourseOutline

Lesson1:PlanningtheProject

ü DefinetheProjectRequirementsü CreateYourProjectPlan

Lesson2:ImplementingtheProjectPlan

ü ExecutetheProjectPlanü MonitortheProgressoftheProjectü NegotiateforSuccessü EvaluatetheProcess


CourseDetails

Duration–1day

Description–N/A

Objectives-Youwillidentifymethodsofeffectivelymanagingsmall-tomedium-sizedprojectsandachievingtheirstatedobjectives.

TargetAudience–Thiscourseisintendedforawiderangeofmanagersandstaffmemberswhoneedtosuccessfullymanagesmall-tomedium-sizedprojects.




Managing Outsourced Projects as an IT Vendor Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ recognizethefundamentalsofoutsourcing.+ discussvendorselection,pricingmodels,andthecontractingprocess.+ describetheimportanceofworktransitionandpeoplemanagement.+ examinehowtomanageanoutsourcedoperation.+ describeclientrelationshipmanagementandprogramgovernance.+ describebestpracticesforthefinancialmanagementofoutsourcedprojectsand

projectclosure.

CourseOutline

Lesson1:UnderstandingtheFundamentalsofOutsourcingü ExaminetheBasicsofOutsourcingü ExaminetheModelsofOutsourcingü ExaminetheOutsourcingLifeCycle

Lesson2:ExaminingNegotiationsandContractManagementü IdentifytheStepsinVendorQualificationandSelectionü ExaminethePricingModelsü ImplementContracting

Lesson3:ManagingTransitionandPeopleü ExamineTransitionManagementü ExaminePeopleManagement

Lesson4:ManagingOutsourcedOperationsü ImplementProjectManagementPracticesinOutsourcingü ImplementConfiguration,Risk,andChangeManagementü ExamineIssueManagement

Lesson5:ExaminingClientRelationshipsandProgramGovernanceü ImplementClientRelationshipManagementü ExamineProgramGovernance

Lesson6:ManagingFinancesandProjectClosureü ExaminetheFinancialManagementofOutsourcedProjectsü ExploreKnowledgeTransitionandManagementDuringProjectClosure


CourseDetails

Duration–1day

Description-YouarefamiliarwiththemanagementofITprojects.OutsourcedITprojectsneedtobemanagedabitdifferentlythanregularITprojects.Inthiscourse,youwillexaminethemanagementofoutsourcedprojectsasanITvendor.

Objectives-YouwillexaminethemanagementofoutsourcedprojectsasanITvendor.

Prerequisites-ThefollowingCACcoursesarerecommendedbutarenotmandatory:

ProjectManagementforTechnicalTeams

BasicsofEffectiveCommunication(SecondEdition)



Sales Training Selling Skills

CRM


Fundamentals of Selling: Performance-BasedObjectives

Selectasalesapproachsothatitmatchesthesalessituationandtheneedsofthebuyer.+ Prepareforeachsalesencounterandsellusingthesalescyclesothatincreased

salesareachieved.+ Findandqualifyasalesprospectsothattheprospectislikelytobenefitfromand

buytheproductorservicebeingsold.+ Makeasalespresentationandclosethesalesothatthecustomerissatisfiedwith

thedeal.+ Followupafterasalescallsothatasuccessfulongoingsalesrelationshipisbuiltwith

thebuyer.

CourseOutline

Lesson1:SellingBasicsü IdentifyBuyerMotivationsü IdentifyTypesofSellingü SelectaSalesApproachü CommunicatewithProspectiveCustomers

Lesson2:PreparingtoSellü PrepareYourselftoSellü SellUsingtheSalesCycle

Lesson3:FindingandQualifyingProspectsü IdentifyPotentialSourcesforFindingSalesLeadsü DevelopanIdealCustomerProfileü QualifySalesProspects

Lesson4:MakingthePresentationandClosingtheSaleü GettoKnowYourProspectü PlanYourPresentationü GiveYourPresentationü ClosetheSale

Lesson5:FollowingUpAftertheSalesCallü DeterminetheAppropriateFollow-upMethodü DevelopaCustomerServiceProgram


ReferencesandWorksCitedTopic


CourseDetails

Duration-1day

Description-FundamentalsofSellingprovidesanoverviewofthebasicsofsellingwithanemphasisonthedifferentstagesofthesalescycle.Itprovidesguidelinesandbestpracticesforpreparingtosell,findingandqualifyingprospects,makingsalespresentations,negotiatingtheclose,andfollowingupafterthesale.Byapplyingthetoolsandtechniquespresentedinthiscourse,salesprofessionalswillbenefitbyincreasingtheirsalesefficiencyandeffectiveness.


DeliveryMethod-Thiscourseisdesignedforinstructor-led,grouppacedclassroom-delivery,providingstudentswithstructuredhands-onactivities.


Client Relationship Management Performance-BasedObjectives

+ manageclientrelationshipsduringtheprojectinitiationandplanning.+ manageclientrelationshipsduringprojectimplementationandclose-out.+ manageinteraction-basedcausesofprojectfailure.

CourseOutline

Lesson1:ManagingRelationshipsDuringInitiationandPlanning

ü UnderstandtheProjectLifeCycleü MaximizeClientSatisfactionü ManagetheFourDimensionsofRelationshipsü BuildRelationshipsDuringtheProjectInitiationü DevelopRelationshipsDuringProjectPlanning

Lesson2:ManagingRelationshipsDuringExecutionandClose-Out

ü ManageInteractionsDuringProjectImplementationü PerformaClose-OuttoExtendRelationshipsü ExceedaClient'sExpectationswithaServicePlan

Lesson3:ManagingInteraction-BasedCausesofProjectFailure

ü ExamineInteraction-BasedCausesofProjectFailureü ManagetheFailureofanUnclearDefinitionü OvercomeProblemswithRiskManagementü DealwiththeFailuresofPoorlyManagedHandoffsü ManagetheFailureofUntestedAssumptionsü ManageaLackofSoundCommunication


CourseDetails

Duration–1day

Objectives-Youwillmanageclientrelationshipsduringvariousphasesofaproject'slifecycle.

TargetAudience-Thiscourseisintendedformanagers,supervisors,teamleaders,andindividualcontributorsthatneedtomanagerelationshipswithcriticalcustomers.




Global Marketing Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ analyzeyourglobalmarkets.+ positionyourglobalproduct.

CourseOutline

Lesson1:AnalyzingYourGlobalMarket

ü DeterminetheDegreeofPoliticalRiskü AnalyzeYourGlobalMarketsü DevelopaGlobalDistributionStrategyü DevelopaForeign-MarketEntryStrategy

Lesson2:PositioningYourGlobalProduct

ü AnalyzeCulturalBarrierstoMarketEntryü PositionYourGlobalProductü PriceYourGlobalProductü BrandYourGlobalProduct


CourseDetails

Duration–1day

Description–Whenitcomestotrade,nationalbordershaveeroded.Increasingly,maintaininganisolationistpositionasacountryhasbecomedifficultforcorporationsaswellasnation-states.Anambitiouscompanymaynotonlydistributeitsgoodsglobally,itmayestablishproductionfacilitiesabroad,agreetojointventures,andstrivetointegrateitselfintoforeignmarkets.Inmanyrespects,globalmarketingobeysthebasicmarketingprinciplesyouusedomestically,buttheglobalscopepresentsanumberofuniqueproblems.Inthiscourse,youwilllearntheessentialsofglobalmarketing.

Objectives-Youwilllearnhowtoconstructaglobalmarketingstrategy.

TargetAudience–Thiscourseisdesignedforbusinesspeoplewithknowledgeofbasicmarketingpractices,aswellasinexperiencedmarketingprofessionals.


+ ProjectManagementSkillsforNon-ProjectManagers+ GettingtheResultsWithouttheAuthority+ MarketingEssentials

DeliveryMethod-Instructorled,group-paced,classroom-deliverylearningmodelwith


HR and Development Optimization

Recruiting

Talent Development

Trainers Development

Corporate Culture


HR Optimization Performance-BasedObjectives

+ create and maintain a talented workforce. + manage employees. + create a development plan. + communicate effectively..

CourseOutline

Lesson1:CreatingandMaintainingaTalentedWorkforce

ü HireQualityEmployeesü CreateaDiverseWorkforceü CompensateEmployeesü CreateaBenefitsPackage

Lesson2:ManagingEmployeesü MeasureHumanandOrganizationalCapitalü ManageChangeü ManagePerformance

Lesson3:CreatingDevelopmentPlansü ImproveHRProcessesü BuildDevelopmentPlansü DevelopLeadershipSkills

Lesson4:CommunicatingEffectively

ü CommunicateClearlyü FosterCooperativeEmployeeRelationsü PositionHumanResources

AppendixA:AffirmativeActionDecisions

AppendixB:LearningOptions

AppendixC:SeniorManagementJobRatingScales

AppendixD:SeniorManagementPersonalRatings

AppendixE:HistoryofHumanResources


CourseDetails

Duration–1day

Description–N/A

Objectives-Youwilloptimizeyourhumanresourcespractices.

TargetAudience–Humanresourcespersonnel,aswellasfirst-timemanagers.




Strategic Development of Talent Performance-BasedObjectives

+ develop a strategic development plan. + analyze your organization's development needs. + develop a learning organization.

CourseOutline

Lesson1:CreatingaStrategicDevelopmentPlan

ü BuildaStrategicBusinessPlanü FormulateaTrainingPurposeStatementü ChooseaTalentDevelopmentApproachü IdentifyJobCompetencies

Lesson2:ChoosingaDevelopmentStrategyü ConductaComprehensiveNeedsAssessmentü CollectEmployeeDataü ScantheEnvironmentü ChooseanOrganizationalStrategyü EducateEmployees

Lesson3:DevelopingaLearningOrganizationü DevelopYourOrganizationü DevelopNon-Employeesü DevelopaTrainingCurriculum


CourseDetails

Duration–1day

Description–N/A

Objectives-Youwillstrategicallydeveloptalentinyourorganization.

TargetAudience–Thiscourseisintendedfortrainingdevelopersandhumanresourcepersonnel,althoughitalsoprovidesvaluableinformationtoexecutivesinterestedinsponsoringtrainingprograms.




Developing and Presenting Successful Training for Non-Training Professionals / New Trainers Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ identifythetrainingneedsofyouraudienceandthebusinessrequirementsofyour

sponsor.+ developyourtraining.+ presentyourtraining

CourseOutline

Lesson1:IdentifyingtheTrainingNeeds

ü EstablishtheTrainingCharterü PerformaNeedsAnalysis

Lesson2:CreatingContent

ü DevelopClassroomContentü WriteEngagingInstructionalMaterialü DevelopActivitiesü DevelopAssessmentsü DevelopVisuals

Lesson3:PresentingYourTraining

ü AssessYourStrengthsasaTrainerü PresentYourClassroomTrainingü ManageYourClassroomTrainingü PresentYourRemoteTrainingü ImproveYourTraining

AppendixA:Activity:EstablishingYourTrainingCharter

AppendixB:NeedsAnalysisReportTemplate

AppendixC:SampleTrainingOutline

AppendixD:Activity:WritingEngagingInstructionalMaterial

AppendixE:Activity:DevelopingActivities

AppendixF:Activity:PresentingYourTraining

AppendixG:Activity:PresentingYourRemoteTraining


CourseDetails

Duration-1day

Objectives-Youwillperformthebasicstepsinabusinessnegotiation.

Description–Youmayhavespentyearshoningyourskillsanddevelopingexpertiseinasubjectarea.Yourcolleaguesrecognizethedepthofyourknowledgeandyourkeenabilitytozeroinonproblemsandelegantlyresolvethem.Butnowyou'vebeenthrustintoatrainingrole�youarenotonlyrequiredtoexerciseyourskills,butcommunicateyourknowledgetoothers.Formanywhoassumeatrainingrole,thattransitionisnoteasy.Traininginvolvesaspecificsetofskillsthatanexpertinaparticularfieldmaynotpossess.Inthiscourse,youwilllearnhowtodevelopandpresentsuccessfultraining.

TargetAudience-Anyoneexpectedtoprovidetrainingtoanaudience,especiallythosewhomaynothaveprevioustrainingexperience.

Prerequisites–Toprofitthemostfromthiscourse,youshouldbefamiliarwithcommonwordprocessingandpresentationsoftwarepackages.Inaddition,youshouldconsidercompletingthefollowingElementKbusinessskillscourses:EmotionalIntelligence,PresentationSkills,andBasicsofEffectiveCommunication.



Корпоративная Культура Организации

Основные Оценочные Параметры:

+ Определение основ правил корпоративных отношений и культуры общения; + Раскрыть природу этики корпоративных отношений, сущность и основные принципы;

+ Усиление единого корпоративного духа; + Установление корпоративных правил.

Краткое Содержание Тренинга

Урок 1: Типы корпоративной культуры ü Задачи службы управления персоналом по развитию корпоративной культуры ü Стили управления ü Виды Корпоративной культуры

Урок 2: Анализ имеющейся корпоративной культуры ü Корпоративная и организационная структура, ü Определение слабых сторон в устоявшейся системе корпоративных правил, методы анализа и оценки,

ü «Писанные» и «неписанные» правила;

Урок 3: Формализация корпоративной культуры ü Определение и разработка документов для внедрения корпоративной культуры, корпоративный кодекс, внутренние правила и стандарты,

ü «Паспорт» для сотрудников;

Урок 4: Внедрение корпоративной культуры ü Цели, миссия, политика компании, «борьба с устоями», ü Внутрикорпоративный PR ü Корпоративное позиционирование, планирование ü Организация и управление корпоративными мероприятиями,

Полученные результаты

+ Знания и навыки в определении корпоративных правил, + Стратегии и способы внедрения Корпоративной Культуры, + Развитие, поддержание и актуализация Сложившейся Культуры;


Детали Тренинга

Продолжительность–8часов

Описание–Влюбойкомпании,любоговозрастаестьсложившаясяКорпоративнаяКультура.Нозачастуюонасуществуетотдельноотцелей,миссиииполитикикомпании,темсамымтормозяилинарушаясампроцессдеятельности.Этоттренинграссчитаннавыявлениислабых,определениенеобходимыхсторонКорпоративнойКультуры,внедрениеинструментовнаправляющихжизнидеятельностьКомпаниивнеобходимоерусло.

ЦельТренинга:Вынаучитесьсоздаватьздоровуюатмосферувкомпании,направлятьсотрудниковнадостижениенеобходимыхдлякомпаниицелей.

ЦелеваяАудитория–Сотрудникиотделапоработесперсоналом,менеджментзадействованныйвстратегическомуправленииперсоналом

ФорматТренинга–Презентация,кейсы,групповаяработанадпрактическимизаданиями.

Язык тренинга – Русский.


Change Management for Employees Performance-BasedObjectives

+ describechangeintheworkplace,andeffectivestrategiesforchangemanagement.+ definethePOISSModelofchangeanalysis,andidentifythestepsofanalyzing

change.+ defineanticipatingandembracingchange,andidentifybestpracticesforboth.

CourseOutline

Lesson1:UnderstandingChange

ü AssessYourReactiontoChangeü CopewithStressü CopewithFearü ConductInformationalInterviews

Lesson2:AnalyzingChange

ü ConductaChangeAnalysisü StudytheCompetition

Lesson3:EmbracingChange

ü AnticipateChangeü IdentifyBestPracticesforReframingChangeü IdentifyBestPracticesforEmbracingChange


CourseDetails

Duration–0.5day(s)

Description-Everyonewhoworksinthebusinessworldtodayisfacedwithconstantchangesandisexpectedtoadapt.Inthiscourse,studentswillidentifymethodsforsolvingproblemsresultingfromworkplacechanges.Studentswilldefinechangemanagementandidentifystrategiesforeffectivelypreparingforchange,copingwithreactiontochange,andbecominganagentofchangeintheirworkinglives.

Objectives-Youwillidentifywaystosolveproblemsrelatedtochangeonthejob,includingrecognizing,anticipating,andeffectivelymanagingchange.Youwillalsodefinechangemanagement,identifychange-managementstrategies,definethepsychologicalprocessofmovingthroughchange,identifywaysofpreparingforchange,andexplorewaystoembracechangeonanongoingbasis.

TargetAudience–Thiscourseisforanyprofessionalwhoisexperiencingoranticipatingchangewithintheworkenvironment.




Recruiting the Workforce of the Future Performance-BasedObjectives

+ evaluatecurrentcredentialrequirementsanddevelopnewonestoreflectthechangingtimes.

+ developacompellingrecruitingmessage.+ developtheirrecruitingcampaigns.+ selecttherightemployeebasedonskillandperformancemeasures.

CourseOutline

Lesson1:ProfilingtheEmployeeoftheFuture

ü ReassessTraditionalCredentialRequirementsü DevelopSkillandPerformanceCriteria

Lesson2:DevelopingaCompellingRecruitingMessage

ü BrandYourselfasanEmployerü UnderstandtheEightEssentialFactorsü CreateYourMessage

Lesson3:PlanningYourRecruitingCampaign

ü DissectRecruitingCampaignsü TargetYourMarketü ExecutetheCampaignü ManagetheCampaign

Lesson4:SelectingtheRightEmployee

ü DevelopaSelectionProcessü ConducttheInterview

AppendixA:CriticalSkillstoLookforintheWorkforceoftheFuture


CourseDetails

Duration–1day

Objectives-Youwilldeveloptheskillsyouneedtodeveloptheright-sizedworkforcefortoday'sbusinessneeds.Youwillexploretraditionalhiringcriteriaandcreatenew,moreappropriateemployeeprofiles.Youwillalsocreativelydevelopacompellingmessagetoattractapplicants.Additionally,youwillplanasuccessfulrecruitingcampaign.Yourcapstoneactivityinthiscourseandinrecruitingwillbetoselecttherightemployeetocompletethetaskathand.

TargetAudience-Thiscourseisintendedforhumanresourceprofessionalswithsomelevelofexperiencewithrecruitingwhowanttopositiontheircompaniesforsuccessthroughstrategicrecruitinginitiatives.




Specialized Business Functions Information technologies

e-Business Solutions

Material Control

Security


Logistics and Materials Management Training Performance-BasedObjectives

CourseOutline

Lesson1:BusinessOrganization

ü TypesofActivities

ü ReasonsforOrganization

ü OrganizationStructure

ü Organization’sObjectives

ü BusinessProcesses

ü OperatingEnvironment

Lesson2:SupplyChainaspartofBusinessOrganization

ü SupplyChainConcept

ü InformationandMaterialsFlow

ü InternalBusinessrelationsandcommunications

ü ExternalBusinessrelationsandcommunications

ü ProjectPlanning

ü Resources,MaterialsandServicesDemand

ü PurchasingandProcurement

ü Distribution

Lesson3:LogisticsandMaterialsManagementaspartofSupplyChain

ü IntroductiontoLogisticsandMaterialsManagement

ü Resources,EquipmentandMaterialsPlanning

ü MasterScheduling

ü Forecasting

ü InventoryManagement

ü Warehouse

ü MaterialsMovements

ü Transportation

ü AssociatedCostsControl


CourseDetails

Duration–1day

Description–

Objective–

TargetAudience–LogisticsandMaterialsspecialists




Strategic IT Planning Skills Performance-BasedObjectives

+ prepare for the strategic IT planning process. + initiate the strategic IT planning process. + develop a strategic IT plan. + execute the plan

CourseOutline

Lesson1:PreparingfortheStrategicITPlanningProcess

ü OverviewofStrategicITPlanning

ü EstablishaStrategicITPlanningCommittee

ü EstablishaStrategyProjectPlan

Lesson2:InitiatingtheStrategicITPlanningProcess

ü EstablishStrategicFoundations

ü ScantheExternalEnvironment

ü ScantheOrganization

ü ScantheITDepartment

Lesson3:DevelopingaStrategicITPlan

ü DeriveITGoals

ü ConvertGoalsintoanActionPlan

ü IdentifyRequirements

ü PerformanInvestmentAnalysis

Lesson4:ExecutingthePlan

ü DocumentthePlan

ü AssignResponsibilityandAuthority

ü EstablishaMonitoringSystem


CourseDetails

Duration–1day

Description–N/A

Objectives-YouwilldevelopanapproachtoformulatestrategicITprogramsandinitiativescriticalforeffectivelyleadingandmanaginganorganization.

TargetAudience–TheTargetAudienceforthiscourseisanITmanagerandotherseniorprofessionalsresponsibleforstrategicITplanninginanorganization.

Prerequisites-Understandingofbusinessprocesseswithexperienceinpracticalleadership,leadingandmanagingteams,andmanagingchange.



E-Business: Enterprise Wide Planning Performance-BasedObjectivesPerformance-Based Objectives help students learn the material and enable the instructor to observe that the objective has been successfully completed by each student. Upon completion of this course, students will be able to:

+ WritevisionandmissionstatementsforyourE-Businessandselectplanningstrategiestocarryoutthosestatements.

+ PerformamarketanalysistohelpshapeyourE-Businessplan.+ SelectanE-Businessmodel(s),Websitemodel(s),andWebstrategiesforyourown

E-Business.+ EvaluateandmakedecisionsregardingtheinternaloperationfunctionsforyourE-

Business.+ CreateamarketingstrategyforyourE-Business.+ DevelopafinancialplanforyourE-Business.+ WriteanE-Businessplanusingthecomponentsofatraditionalbusinessplan.

CourseOutline

Lesson1:PlanningandStrategies

ü CompanyVisionandMissionStatementsü E-BusinessStrategiesü E-BusinessPlanningStrategies

Lesson2:MarketAnalysis

ü EssentialData

Lesson3:E-BusinessModelConsiderations

ü TheE-BusinessModelsü WebSiteModels

Lesson4:OperationPlan

ü OperationPlanEssentials

Lesson5:MarketingPlan

ü ComparingWebMarketingtoTraditionalMarketingü DeterminingtheMarketingProgram

Lesson6:FinancialPlan

ü EssentialFinancialPlanElementsü FinancialBenefitsofanE-Business

Lesson7:ComponentsofaBusinessPlan

ü TheElementsThatMakeUpaBusinessPlan


CourseDetails

Duration–1day

Description–CreatinganE-BusinessentailsmuchmorethanestablishingaWebsite.Itrequirescarefulandthoroughplanning.E-Business:EnterpriseWidePlanningshowsstudentshowtoplananE-Business.Topicssuchasplanningstrategies,marketanalysis,E-Businessmodels,andfinancingareamongthepertinentareasofplanningforanE-Businessthatareexploredinthiscourse.StudentswilllearnhowtoapplyplanningtechniquesintheseareasinordertousewhencreatingtheirownE-Businesses.

Objectives-Aftertakingthiscourse,studentswillbebetterequippedtoplantheirownE-Businesses.

The next course in the Business & Strategy path is E-Business: Enterprise Wide Project Implementation and Management

TargetAudience–TheTargetAudienceforthiscourseisadecision-makingbusinesspersonwhowantstoestablishanE-Business.

Prerequisites-Toensureyoursuccess,werecommendyoufirsttakethefollowingElementKcourseorhaveequivalentknowledge:

E-Business:FundamentalsofE-Commerce,E-Business:PracticalApplications,E-Business:FundamentalsofEnterpriseWideInfrastructure



E-Business: Fundamentals of E-Commerce Performance-BasedObjectivesLessonobjectiveshelpstudentsbecomecomfortablewiththecourse,andalsoprovideameanstoevaluatelearning.Uponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ DiscussfundamentalaspectsofE-Commerce,abriefhistoryoftheInternetanditsinfluenceonE-Commerce,thevalidityofpopularE-Commercemyths,andwhyE-Commerceisincreasinglybeingintegratedintothebusinessmodel.

+ Discusscustomerrelationshipmanagement,enterpriseresourceplanning,supplychainmanagement,e-procurement,andknowledgemanagement.

+ Discusscommonimplementationcosts,transactionsandsecurityconcerns,staffingissuesrelatedtoE-Commerce,andtheinternationalmarketplace.

+ Discussdifferentplanning,riskmanagement,andmetricidentificationtechniquesformeasuringthesuccessofE-Commerceinitiatives.

+ ReviewmarketingstatisticsonInternetuserbehavior,differenttypesofmarketingcommunicationspieces,andvisibility-raisingmarketingstrategiesforanE-CommercepresenceontheWorldWideWeb.

+ ResearchinformationaboutE-Commerce-relatedsoftware,hardware,andserviceproviders.

CourseOutline

Lesson1:OverviewofE-Commerce

ü DefiningE-Commerceü HistoryoftheInternetandE-Commerceü DispellingE-CommerceMythsü WhyE-Commerce?

Lesson2:TheE-CommerceDomain

ü CustomerRelationshipManagement(CRM)ü EnterpriseResourcePlanning(ERP)ü SupplyChainManagement(SCM)ü E-Procurementü KnowledgeManagement

Lesson3:FacingChallengesinE-Commerce

ü CostsInvolvedinE-Commerceü InternetTransactionsü SecurityConcernsü StaffingConcernsü TheInternationalMarketplace

Lesson4:AchievingGoalsinE-Commerce

ü PlanningTechniquesforImplementingE-CommerceSolutionsü EvaluatingRiskinE-CommercePlanningü MeasuringtheSuccessofE-CommerceInitiatives


Lesson5:DevelopingE-CommerceMarketingStrategies

ü InternetStatistics:AReferenceü MarketingCommunication’sontheWeb:AReferenceü MarketingontheInternet:AReferenceü Topictitle

Lesson6:E-Commerce:Hardware,Software,andServiceProviders

ü IdentifyingSoftwareInvolvedinE-Commerceü IdentifyingHardwareInvolvedinE-Commerceü IdentifyingServiceProvidersInvolvedinE-Commerce


CourseDetails

Duration–1day

Description–E-Business:FundamentalsofE-Commerceisanintroductory-levelcoursedesignedtoprovidethestudentwithabasicunderstandingofsomeofthefundamentalconceptsrelatedtoE-Commerce.

Objectives-BytakingE-Business:FundamentalsofE-Commerce,youwillbeginthestudyoffoundationcourseworkintheCACE-businesscurriculum.Thenextcourse,E-Business:PracticalApplications,examinesE-Businesscasestudiesinaproblem-solutionformat.Oncethesetwocoursesarecompleted,youarereadytofollowtheBusiness;StrategypathortheTechnology;Implementationpath,dependingonyourjobroleandinterest.TheBusiness;Strategypathisgearedtowardbusinessdecisionmakersandprojectmanagers.TheTechnology&Implementationpathfocusesondevelopmentandisgearedtowarddevelopersandprogrammers.

TargetAudience–TheTargetAudienceforthiscourseisabusinessprofessionalinterestedinobtainingsomeintroductoryknowledgeofE-Commerce.

Prerequisites–

+ TechnicalIntroductiontotheInternet(suggested)+ FamiliaritywithbasicInternet-relatedactivities,suchasusingaWebbrowserand

sendingemail.



E-Business: Fundamentals of Enterprise Wide Infrastructure Performance-BasedObjectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:

+ DiscussthemaindifferencesbetweenE-CommerceandE-Business,reviewseveralE-Businesstrends,discovertheimpactofE-Businessoncreatingabusinessplan,anddiscussE-Businessarchitecture.

+ DiscussCRMcorecompetencies,organizationalchallenges,CRMimplementationtrends,andcommonCRMimplementationplanningstrategies.

+ Defineselling-chainmanagement'scorecompetencies,SMbusinessdrivers,andaspectsofSMinfrastructure.

+ DiscussbusinessdriversforimplementingERP,coreaspectsofERPinfrastructure,commonERPapplicationsinindustry,andcommonERPimplementationplanningstrategies.

+ DiscussSCMcorecompetencies,planningandexecutionprocesses,supplychainfusion,managementissues,andcommonSCMimplementationplanningstrategies.

+ DiscussE-Procurementbusinessdrivers,operatingresourceprocurement,commonE-Procurementbusinessproblems,buy-sideandsell-sideapplications,andcommonE-Procurementimplementationplanningstrategies.

+ Discusscoreknowledgemanagementapplicationclasses,businessdriversforKM,coreKMarchitecturalcharacteristics,andcommonKMimplementationplanningstrategies.

CourseOutline

Lesson1:MovingTowardanE-BusinessInfrastructure

ü TurningE-CommerceintoE-Businessü SpottingTrendsü DesigningE-Business:It'sMorethanTechnologyü BuildingE-Business:It'sAllaboutArchitecture

Lesson2:IntegratingCustomerRelationshipManagementProcesses

ü SupportingRequirementsforCRMCoreCompetenciesü MeetingOrganizationalChallengestoCRMImplementationü SpottingTrendsRelatedtoCRMInfrastructureImplementationü PlottingaCourseforImplementingtheCRMInfrastructure

Lesson3:IntegratingSelling-chainManagementProcesses

ü DefiningSelling-chainManagementü BusinessDriversforSelling-chainManagementü TheSelling-chainManagementInfrastructure

Lesson4:IntegratingEnterpriseResourcePlanningProcesses

ü BusinessDriversforERPü DeterminingERPArchitectureandItsEffectontheCompany


ü ERPApplicationsinIndustryü ApproachestoImplementingERPü FutureTrendsinERP

Lesson5:IntegratingSupplyChainManagementProcesses

ü Internet-basedSCM:TheExtendedEnterpriseü Internet-basedSCM:SupplyChainPlanningandExecutionü Internet-basedSCM:SupplyChainFusionü ManagingSCMü PlottingaCourseforImplementingtheSCMInfrastructure

Lesson6:IntegratingE-ProcurementProcesses

ü BusinessDriversforE-Procurementü DefiningOperatingResourceProcurementü SolvingtheProcurementBusinessProblemü Buy-side,Sell-side,AllaroundtheWebü PlottingaCourseforImplementinganE-ProcurementInfrastructure

Lesson7:IntegratingKnowledgeManagementProcesses

ü EmergingKnowledgeManagementClassesü DriversforKnowledgeManagementIntegrationü TheArchitecturalFrameworkforKnowledgeManagementProcessesü PlottingaCourseforImplementingaKnowledgeManagementInfrastructure


CourseDetails

Duration–1day

Description–E-Business:FundamentalsofEnterpriseWideInfrastructureisanintermediatecoursethatprovidesanunderstandingofthemainfunctionalareasofE-Businessapplicationsforthebusinessprofessional.

Objectives-BytakingE-Business:FundamentalsofEnterpriseWideInfrastructure,youwillcontinueinthestudyofcourseworkintheCACE-Businesscurriculum.Thenextcourse,E-Business:EnterpriseWideProjectImplementationandManagement,examinestheapplicationofprojectmanagementtechniquestoE-Businessimplementationprojects.

TargetAudience–TheTargetAudienceforthiscourseisabusinessprofessionalinterestedinobtainingsomeintermediateknowledgeofE-Business.

Prerequisites–

+ E-Business:FundamentalsofE-Commerce+ E-Business:PracticalApplications+ FamiliaritywithbasicInternet-relatedactivities,suchasusingaWebbrowserand

sendingemail.



E-Business: Small Business Site Planning and Development Performance-BasedObjectives

Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to:

+ EstablishanE-Commerceplan,identifyE-Commerceequipmentrequirements,identifyE-Commercesoftwarerequirements,evaluateInternetconnectiondevices,andunderstandhowtousetheWebtogethelpforyoursmallbusiness.

+ UnderstandthedifferencebetweenusinganInternetServiceProvider(ISP),anonlinemall,oraWebhostingservicethatprovidesyouwithcompleteE-Commercesolutions.

+ DevelopaWebsitedesignplan,createanonlinecatalog,andcreateanelectronicstorefrontenvironment.

+ Identifymethodsofpayment,enablecreditcardpurchases,useonlinepaymentsystems,andtrackfinances.

+ IdentifyhowtocreateasecureenvironmentanddiscusslegalissuesinvolvedwithcreatinganE-Commercebusiness.

+ Discusstheimportanceofmarketing,registerwithsearchengines,anddiscussotherInternetmarketingtechniques.

+ UseCustomerRelationshipManagement(CRM)toestablishrelationshipswithexistingcustomersanduseCRMtoenhancerelationshipswithexistingcustomers.

CourseOutline

Lesson1:PlanningYourE-CommerceSiteandGatheringtheNecessaryEquipment

ü EstablishinganE-CommercePlanü E-CommerceEquipmentRequirementsü E-CommerceSoftwareRequirementsü InternetConnectionDevicesü UsingtheWebtoGetHelpforyourSmallBusiness

Lesson2:ChoosingaWebHostingService

ü UsinganInternetServiceProvider(ISP)ü UsinganOnlineMallü UsingaWebHostingServicethatProvidesCompleteE-CommerceSolutions

Lesson3:CreatingYourE-CommerceStorefront

ü DevelopingaWebSiteDesignPlanü CreatinganOnlineCatalogü CreatinganElectronicStorefrontEnvironment

Lesson4:EnablingE-CommerceonYourSite

ü PaymentMethodsü AcceptingCreditCardPurchasesü UsingOnlinePaymentSystemsü TrackingYourFinances


Lesson5:SiteSecurityandLegalIssuesforYourE-CommerceStorefront

ü CreatingaSecureEnvironmentü YourE-CommerceBusinessandtheLaw

Lesson6:MarketingYourSite

ü TheImportanceofMarketingü RegisteringWithSearchEnginesü OtherInternetMarketingTechniques

Lesson7:CustomerRelationshipManagementfortheE-CommerceSmallBusiness

ü UsingCRMtoEstablishRelationshipswithExistingCustomersü UsingCRMtoEnhanceRelationshipswithYourCustomers


CourseDetails

Duration–1day

Description–StudentswilllearnhowtoplananddevelopanE-Commercesmallbusiness.

Objectives-StudentswilllearnhowtoplananddevelopanE-Commercesmallbusiness.

TargetAudience–Thiscourseistargetedtothesmallbusinessowner,manager,orequivalentwhowishestoconductE-CommercetransactionsviatheInternet.StudentsenrollinginthiscourseshouldunderstandbasicE-CommerceandInternetconcepts,andhaveanideaofwhatproductsand/orservicestheywishtosell.

Prerequisites-Studentsshouldhaveafundamentalknowledgeofcomputers,businessoperations,E-Commerce,andtheInternet.Inaddition,youwillneedprintersifyouwanttoprintthedatafilescreatedinthecourse.



Logistics and Incoterms Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ Beabletodescribetheprinciplesoflogisticsanddeterminetheappropriate

logisticalarrangementsforarangeofrequirements+ Understandtheneedforinsuranceandthetypesofcoverageavailable+ UnderstandtheprosandconsofdifferentIncotermsandtheappropriateuseof

Incoterms+ Knowaboutlossprevention,meansandactionstoputinplacetominimizeor

preventloss+ Knowaboutcustomsproceduresanddocumentationandthemostcommon

documentsrequiredforexport/import+ Beabletodecideonmethodsofshipmentdependingonvariousfactors+ UnderstandthefunctionsoftheAirWaybill(AWB)andBillofLading(B/L)Course

Outline

CourseOutline

LessonTopics:

ü Principlesoflogisticsandsupplychainmanagementü Logisticalarrangementsü Incoterms2010andtheirappropriateuseü Packing&markingü Modesoftransportationü Shippingdocumentationü Insuranceü Freightforwardingarrangementsü Customsclearanceproceduresanddocumentation


CourseDetails

Duration–2day

Objectives-Toprovidecourseparticipantswith:ü Aclearunderstandingoftheprinciplesofeffectivelogisticalarrangementsandto

understandmethodsofmitigatingrisksandtooptimizetheorganization’slogisticalactivities

ü Thecapabilitytoplan,implementandevaluatealogisticalexerciseappropriatetothevalue/riskofthegoodsbeingtransported.

TargetAudience–Thiscourseisdesignedforthoseworkinginthepublicsectorwhoareinterestedingainingacomprehensiveoverviewofappropriatelogisticalarrangements,documentationandIncoterms.

Specifically,itisrelevanttothosenewtotheprocurementfunctionorlogistics,orthosewhohaveworkedinthefunctionforsometime,buthavenotpreviouslyundertakenformaltraining.Additionally,thoseworkinginfunctionsthatincludecloseinteractionwiththeprocurementorlogisticsfunction,suchasprogramandprojectstaffwhowouldlikeacloserunderstandingoflogisticalactivitieswouldfindthiscourserelevant.




Green IT Foundations Performance-BasedObjectivesUponsuccessfulcompletionofthiscourse,studentswillbeableto:

+ describeclimatechangeandinitiativestoaddressitseffectsontheenvironment.+ describethebasicsofgreenITandgreenalternatives.+ describetheexternalandinternaldriversforadoptinggreenITinitiatives.+ describehowtomanagegreenprocurement.+ describethemanagementofITconsumables.+ describethemethodsusedforITassetdisposal.+ identifythestepsinvolvedintheimplementationofagreenITstrategyinan

organization.+ describeagreenITactionplananditsconstituents.+ describegreenauditingandfinance.+ analyzegreenaccountingmethods.+ identifytheimportanceofdatacentersintheITindustry,theirimpactonthe

environment,andthemetricsrelatedtogreendatacenters.+ describesomeimportantconsiderationswhendesigningagreendatacenter.+ describetheroleofresourceconsolidationandvirtualizationingreeningadata

center.+ describewaystogreenthedatabackupinfrastructure.+ describethepracticestogreentheofficepremisesandreducee-waste.+ describetheinternationalinitiatives,standards,andlawsgoverningclimatechange

andgreening.

CourseOutline

Lesson1:IdentifyingGlobalClimaticChangesandItsCountermeasures

ü IdentifyChangestotheGlobalClimateü ExamineCarbonEmissionsandCarbonFootprintsü ExaminetheInitiativestoAddressClimateChange

Lesson2:ExaminingtheBasicsofGreenITandGreenAlternatives

ü OverviewofITü DescribetheBasicsofGreenITü IdentifytheChallengesandBenefitsofGreenITü IdentifyGreenwashü ExamineITWasteü ExamineGreenAlternatives

Lesson3:ExaminingtheDriversofGreenITInitiatives

ü IdentifyExternalDriversfortheAdoptionofGreenITInitiativesü ReduceOverheadandEnergyConsumptionü EnhancetheOrganization'sReputationü ImplementaSustainableBusinessStrategy


Lesson4:ManagingGreenProcurement

ü DescribeGreenProcurementü IncorporateaGreenITProcurementFrameworkü IdentifytheSignificanceofaGreenSupplyChain

Lesson5:ManagingITConsumables

ü DescribeEnergyManagementü DescribeTemperatureManagementü ExamineDocumentManagementü IdentifyHardwareManagement

Lesson6:ManagingITAssetDisposal

ü DescribeITAssetDisposalü IdentifyRecyclingComplianceOrganizations

Lesson7:ExecutingaGreenITStrategy

ü ChooseaGreenITStrategyü PlanforaGreenITStrategyü ImplementaGreenITStrategy

Lesson8:ExaminingaGreenITActionPlan

ü IdentifyaGreenITActionPlanü EngageandManageEmployeesandStakeholdersü ManageRisksandChangesinaGreenITActionPlan

Lesson9:ExaminingGreenAuditingandFinance

ü ExamineGreenAuditingü ExamineGreenFinanceandAccounting

Lesson10:AnalyzingGreenAccountingMethods

ü IdentifyTechniquesforCalculatingCarbonFootprintsü CalculateLifeCycleCostü CalculateTotalCostofOwnershipü CalculatePaybackPeriod

Lesson11:IntroducingGreenDataCenters

ü ExamineConventionalDataCentersü DescribeGreenDataCentersü AssessmentofDataCenters

Lesson12:DeterminingtheDesignofGreenDataCenters

ü ExaminetheDesignofGreenDataCenterBuildingsü DescribeGreenDataCenterPowerandCablingü ImplementTemperatureControlinGreenDataCentersü DescribeRefrigerantsandFireSuppressantsü IntroduceGreenHardwareinDataCenters


Lesson13:ConsolidatingandVirtualizingtheResources

ü IntroduceResourceConsolidationandVirtualizationü ApplyVirtualizationofServersandDesktopsü DescribeConsolidationandVirtualizationofStorageandNetworks

Lesson14:GreeningtheDataBackupInfrastructure

ü DescribeConventionalBackupandRecoveryMethodsü IdentifyGreenMethodsforDataBackupandRecovery

Lesson15:GreeningtheOfficePremises

ü GreentheOfficeEquipmentü MinimizeE-WasteintheOfficeü IntroducePaperlessOffices

Lesson16:ExaminingtheInternationalInitiatives,Standards,andLaws

ü DescribetheInternationalInitiativesforClimateChangeMitigationü DescribeInternationalStandardsandCertificationsforGreeningBusinessesü DescribetheVoluntaryGreenITInitiativesü DescribetheExistingNorthAmericanLawsü DescribetheExistingLawsinOtherRegions


CourseDetails

Duration–3days

Objectives-YouwillestablishaframeworkfromwhichaneffectivegreenITstrategycanbebuilt.

TargetAudience-AnITadministrativemanager,financemanager,oraseniormanagerofanorganizationwhoneedstobecomemoreawareof“GreenIT”,itsrelatedterminology,andanunderstandingofbestpracticestofacilitatetheestablishmentandimplementationofgreenITinanorganization.

Prerequisites-ThiscoursedoesnotrequireanyprerequisiteknowledgeofGreenIT.However,studentsshouldbefamiliarwithfundamentalmanagementpracticessuchasplanning,creating,andimplementingorganizationalstrategies.AbaseknowledgeofmanagementofpeopleandfinanceandspecificknowledgeofchallengesinvolvedinreducingequipmentandoperationalcostsoftheITdepartmentinanorganizationmaybehelpful.



Information Management Fundamentals Performance-BasedObjectives

Uponsuccessfulcompletionofthiscourse,studentswillbeableto:+ Seekknowledgeanddata+ Extractdatafromknowledge.+ Gatherinformation+ Filterinformation.+ Understanddatabaseconcept.+ Manageinformation.+ Understandinformationtransferbarriers.+ Userdata/informationmanagementtools+ Builddataquery.+ VisualizeData.+ Reportinformation.

CourseOutline

Lesson1:Etymology

ü Knowledgeü Dataü Informationü DecisionMaking

Lesson2:IntroductiontoData

ü DataSourcesü DataTypesü DataCollectionMethodsDataBasicCollections

Lesson3:DataStoring

ü Databaseü DataStructureü Databasedesignconcept

Lesson4:DataManagementTools

ü Datasorting/filtering/queryingü DataManagementApplicationsü DocumentManagement/datasharingDataSecurity

Lesson5:GeneratingReports

ü Datareporttypesü DataVisualizationMethodsForecasting/Survey/Analytics

Lesson6:InformationTransfer

ü Communication


ü Informationtransferbarriersü Transfermethods,types,stylesandformsü PresentingInformationü PresentationTypes


CourseDetails

Duration-16hours(2days)Certification–N/A

Description–Thiscoursedescribesrelationshipsbetweenknowledge,dataandinformation.Youwilllearntogather,store,manageandsharedata,tobuildqueriesanddatareports,toeffectivelycommunicateandpresentinformation.

CourseObjective–Youwillworkwithrawdataandmanageitthroughapplicationandtools.Youwillgeneratevariousreports.

TargetStudent-Thiscoursewasdesignedforpersonswhogather,analyze,andreportdata.


CAC Business Seminars Catalogue · CAC BUSINESS SEMINARS CATALOGUE 13 Presentation Skills...

Documents

Transcript of CAC Business Seminars Catalogue · CAC BUSINESS SEMINARS CATALOGUE 13 Presentation Skills...