c6500 allsol

bizhub PRO C6500 - ALL ACTIVE SOLUTIONSAugust 2011

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorizedservice representatives. Konica Minolta recommends that all service be performed by an authorized servicerepresentative. Users are responsible for seeking advice of a Konica Minolta authorized service representativeregarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDEDON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUTNOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OFEXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANYDAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL ORPUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

This document contains information that was exported directly from Konica Minolta's SSDSupport knowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

SSD SUPPORT SOLUTIONS

bizhub PRO C6500 Abnormal noise or odor

Solution ID 2 Solution UsageTAUS1001438EN*

DescriptionAbnormal grinding noiseand J-32xx jam codes may be indicated.

Solution CAUSE: Teeth on Fusing Drive Gear /F (20T/28T) are breaking. Fixing Drive Gear /O (26T) is installed backwards. SOLUTION: Replace Fusing Drive Gear /F (p/n A03U 8086 00) and Fixing Drive Gear /O (p/n A03U 8095 00) ensuring that both gears are installed correctly. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID Solution UsageTAUS0701937EN*

Description LS-501/502, abnormal noise.

Solution CAUSE: If the clip ring keeps rotating while touching the outer rim of the bearing, the clip wears and detaches from the roller shaft. The bearing thenbecomes loose and the roller shaft is damaged. If this happens, abnormal noise may occur from the bearing. Additionally, the roller shaft becomes damagedfurther if the tension of the belt that transfers drive to the roller is excessive. A Bearing B Clip ring C Roller D Belt SOLUTION: Replace the roller with the modified roller (p/n 15AV46040 is the original style and p/n 15AV46041 is the modified). Notes : 1. The modified roller is more durable and the ring has been changed from a clip to e-clip to prevent detachment. Therefore, after replacing the roller with themodified one, use the recommended e-clip (p/n 00Z670606). It is not possible to fit the original clip ring on the modified roller. 2. CAUTION : When installing the belt ( D ), be careful not to adjust the tension in excess, so that it does not exceed the tension spring load. Otherwise,bearing damage may reoccur. SPECIAL NOTE : Solution contribution by KMBT (Japan).


DescriptionFS-503, abnormal continuous noise when attempting to staple.

Solution CAUSE: Stapler continues to cycle. The staple cartridge is worn or damaged and is unable to feed staples. SOLUTION: Replace the staple cartridge (p/n 15AA43560). SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD


DescriptionAbnormal noise may occur after replacing toner.

Solution CAUSE: Problem with the Holding Main Body assemblyin the Toner Supply section. SOLUTION: Component parts of the Holding Main Body assembly (p/n 65AA R762 00) have been added/changed to prevent the abnormal noise. Guide Collar (Non-Supply part) has been added. Shape of the Toner supply Holding Main body (Non-Supply part) has been changed. Due to the modifications, the part number for the Holding Main Body assembly has changed (p/n 65AA -358 1). SPECIAL NOTE : Solution contribution by KMBT (Japan)

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Copyright , Konica Minolta Business Solutions U.S.A., Inc. August 2011

bizhub PRO C6500 Abnormal noise or odor

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bizhub PRO C6500 Breakage, damage, malformed, removed part


DescriptionC-2220error code.

Solution PROBABLE CAUSES: 1. Transfer belt coupler has broken off. Transfer belt drive motor (M18) spins true in I/O mode 41-14. Transfer belt and secondary transfer roller turn OKmanually. Replace transfer driving roller assembly (p/n A03U R733 00).Also, replace intermediate transfer assembly (p/n A03U R7A1 00) if needed. Note : See attached document for parts reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. 2. Failed Printer Control Unit (PRCB). Replace the Printer Control Unit (p/n A03U R7B5 00). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD and Marion Deas, SERVICE TECHNOLOGIES/Atlanta, GA


DescriptionSD-501, C-7777 (C7777)code.

Solution When bundle press cable is unwrapped CAUSE:The left and/or right sway springs (p/n 15AN 5029 1E - left and p/n 15AN 5030 1E - right) have failed. SOLUTION: Replace the damaged spring(s) andrewrap the bundle press cables. The Bundle Press will need to be removed for service. Documentation forBundle press removal and Bundle Press Wire installationis attached. Note :To view the attached documents, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free fromMicrosoft at the following URL;http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . When making booklets CAUSE: Failed drive motor (p/n 15AN 7718 0) and drive gear (p/n 129U 8004 2). SOLUTION: Replace drive motor and gear. SPECIAL NOTE : Solution contribution by Chuck Tripp and Ed Bellone, Production Print/SSD


Description RU-504, INSTALLATION WARNING . At installation, the 5V DCsupply to theMFP is lost, rendering the machine inoperable.

Solution CAUSE: The RU-504 has been changed for future model support. Included in this change is an extra connector. WARNING : If a peripheral is connected to this connector it will severely damage the bizhub PRO C6500 . SOLUTION: When installing a peripheral on an RU-504 connected to a bizhub PRO C6500/P, be certain that the correct connector is used (use only theREAR connector with the BLUE wires). Refer to attached Bulletin Number 6541 for the proper connection. Also, pleasesee the attached list of boardsto bereplaced (if a peripheral was connected to the wrong connector). To viewa PDF, Adobe Reader must beinstalled. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionFS-503, non-stapled 11x17 paper is bending or creasing.

Solution CAUSE: The mounting plate for the intermediate roller release solenoid SD7 is damaged causing the solenoid to bind.

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SOLUTION: Repair or replace the SD7 mounting plate (p\n 15AA42940). SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionSD-501 Bundle Press motor (M23) replacement procedure.

Solution The attached documents provide detailed instruction on replacing the bundle press motor (p/n 120H 8001 2). IMPORTANT : The bundle press will need to be removed to perform this procedure. Documentation is attached for this procedure as well. Note :To view the attached documents, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free fromMicrosoft at the following URL;http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionPF-601, Lock screw in the paper feed unit separates into two pieces.

Solution CAUSE:Lock screw needs to be strengthened to withstand normal use. SOLUTION: The lock screw design has been changed. See attached Parts Modification document for details.To view the PDF, Adobe Reader must beinstalled. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionFD-501, is the folding/conveyance section available as a complete assembly?

Solution The folding/conveyance section is not available as a complete assembly. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD


DescriptionSD-501, after the Trimmer frame reinforcement kit was installed, over a period of time, the paper adjustment unit roller guidesbecomedamaged.

Solution CAUSE: By applying the countermeasure against the frame damage, load added during trimming operation is concentrated on the roller guides, causingfatigue breakage. Roller Guide position Countermeasure parts (t = 3.2mm) SOLUTION: The roller guide plate thickness is increased from t = 2.0mm to t = 3.2mm. Countermeasure parts will be provided. Please install the countermeasure parts on the next service visit of each machine andrefer to the attachedreplacement procedure. To view thedocument, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained freefrom Microsoft at the following URL;http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN . TheSD-501 units that require this roller guide modification. Units that have been installed with the frame breakage countermeasure parts SD-501 frame breakage countermeasure production units

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* Serial number cut-in: 15AQ02421 , 15AQ02423 through 15AQ02703 (282 units)*Yellow sticker is attached before the Lot No. of the paper adjustment unit Notes : 1.The paper adjusting units that are currently shipped as spareparts havethe frame reinforcement and roller guide breakage prevention measures applied. 2. Countermeasure applied in production and identification mark begin withserial number 15AQ03109. SD-501 outer box -Black sticker is attached on the S/No label. SPECIAL NOTE : Solution contribution by KMBT (Japan)


DescriptionThe Trimmer frame may break under certain conditions. This is most likely to occur when a large amount of trimming is done AND the number of sheets to betrimmed is relatively small (less than 40 sheets or so).

Solution CAUSE: When a small number of sheets are trimmed, the bundle press pressure can exceed the design value, creating a heavier-than-expected stress onthe frame. When this happens repeatedly, metal fatigue occurs, resulting in fractured frame parts. SOLUTION: The thickness of the frame metal was changed during production, resulting in greater inherent strength, and a spring was added to reduce thebundle press pressure when trimming a small number of sheets. A reinforcement kit is available to strengthen earlier trimmers by adding the spring andbracing the frame. Please see attached Bulletin Number 6361 for more details and installation instructions. To viewthe PDF, Adobe Reader must beinstalled. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html .

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bizhub PRO C6500 Controller - no or slow print, scan failure, garbled data, lockup


Description Unable to scan to E-mail using a Microsoft Exchange Server 2007.

Solution CAUSE:The Microsoft Exchange Server is not set up correctly. SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft Exchange Server 2007. To viewthe PDF, you may need to downloada free copy of Adobe Reader. CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided onlyfor use by an experienced Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on E-mailflow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house atKonica Minolta and several customer environments. SPECIAL NOTE : Solution contribution byIan Lynch/Mark D'Attilio, Production Print/SSD and Jim DiSarro/Jim Behrends, Workgroup/SSD


DescriptionUnable to select Tray 4 of the LU-202 in the print driver or Command WorkStation with a platen installed.

Solution CAUSE: Without thedocument feederselected as an installable option,LU-202 is not available. LU-202 can be installed as an option but cannot be selectedwhen printing. SOLUTION:System softwareand print driverversion 1.0a for the IC-408 areavailable that correct this issue and can be downloaded via the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The system code posted for download consists of two DVD ISO image files (IC-408_Special System_Software_v1.0a_Fiery.iso &IC-408_Special_User_Software_v1.0a_Fiery.iso) that will need to burned to DVDs. It is highly recommend to use a file download manager program due to thesize of the image files. IC-408 v1.0a code does not requires the installation of any of the previous system patches;many of the previous corrections and enhancements have allbeen incorporated with version 1.0a. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updated withthe required performance and security patches and also please review the Konica Minolta Download Selector for any new IC-408 version 1.0asystem patchesthat may have been released. Please refer to the attached IC-408 v1.0a Release Notes and install addendum. To view a PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description Unable to print cover page with booklet when cover page is a different paper weight than document. A message of "Please load designated Paper in Tray #x.To check details, touch [Detail Check]" is indicated.

Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1isavailable to correct this issue and canbe downloadedvia the Konica Minolta Download Selector. Accessthe Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. With this new version of system code and driver, there is no selection for paper weight for thecover page tray. This selection is not needed, just simply set thepaper tray on the engine to the desired paper weight. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to beburned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setisavailablefrom the Konica Minolta Parts department (p/n 45067363). To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 systemcode. Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:

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http://www.adobe.com/products/acrobat/readstep2.html .


DescriptionSlow Printing pauses; between sets when duplexing is selected.

Solution CAUSE:System Codebug. SOLUTION: Please install 1-SXXG9 patch on the IC-303.Thepatch is available for download viathe Konica Minolta Download Selector.1. Login in via www.mykonicaminolta.com .2. Select the "Service" link located on the top of the page.3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. 6. Search on "IC-303" in the [Find Downloads:] box. 7. Locate under System Code. Note :Please reference Release Notes documentationprior to installation.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD


Description The IC-408 will not boot completely and powers OFF when connected to the bizhub PRO C5500/C6500.

Solution CAUSE: The IC-408 is not connected to an "Entry" version of the bizhub PRO C5500/C6500. SOLUTION: The IC-408 is designed for use with the "Entry" version of the bizhub PRO C6500, and ONLY supports that peripheral configuration. If thecontroller boots on a "PRO" version of the C6500 and detects unsupported peripherals, it will power itself OFF. The IC-408 will only support a limited numberof peripherals that are only available on the "Entry" system. Notes : 1.Please see attached configuration sheets for the applicable model. 2. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description When printing a calibration page from ColorWise Pro tools or the MFP LCD, the page does not print. There is nomessage on the printer orcontroller thatindicates the job was sent.

Solution PROBABLE CAUSES: 1. There is a mismatch between the default paper media settings on thecontroller and the paper drawer settings on the engine. TheFiery controllersare configured with adefault paper setting of color specific, white, 81-105gm2. If the paper drawer of theengine is not set to these samesettings, the job will not print until the drawer is configured to match these settings. There will not be an indication on thecontroller panel and the job will alsonot show up in the job list on the engine. The only place that the problem can be observed from is Command WorkStation. To have all jobs print, based on the drawer settings by default, enter thecontroller "Launch Configure" through a web browser and edit the PS settings forpaper type "PDL => PS". Paper weight should be set to "Printers Default". Note :When printing aconfiguration page from the controller, the paper weight will show as "0" for this setting. 2. Incorrect DIP switch setting. Image stabilization control has been disabled on the mainbody(DIP switch 24-2 set to1). Enable image stabilization by setting dipswitch 24-2 to 0 . Toenable image stabilization perform the following: a. Enter Service mode. b. Select System Setting. c. Select Software SW Setting. d. Set DIPSW 24-2=0. e. Exit Service mode. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS and Ed Bellone, Production Print/SSD

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DescriptionUnable to Z-fold the 11x17 or 8.5x14 pages from within mixed media document (8.5x11 and 11x17 or 8.5x11S and 8.5x14).

Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need toburned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwillsooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloadedfor free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . 2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust beuploaded directly into Command WorkStation and then configured as needed for printing. 3. The printing of mixed media Microsoft Word documents are supported from the IC-303 PostScript printer driver version 1.1, althoughensure thatthedocument paper size under Page Setup reflects the numerical value of the paper size and not the name. For example,a mixed media document thatconsists of 8.5x11 and 11x17 pages must be set inPage Setup in Microsoft Word to8.5x11 (not Letter) and 11x17 (not Tabloid). Also,under the mixed media/Page Rangeselections of the driver orCommand WorkStation, be sure to NOT designatethe "Paper Size" of each page range,simply leaveit as "Document Setting". SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionUnable to disable the Job Offset of individual print jobs to the FS-503.

Solution CAUSE: Function is not compatible with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. The Offset setting is located in the Fiery Server Setup => PDL => PS => Offset Jobs (ON/OFF). As with any other setting with server setupthecontrollerwill need to berebooted after making the change.Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to burnedto DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setwill sooon beavailablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionScan to E-mail is not working after upgrading to version 1.1a.

Solution CAUSE: System Code bug. SOLUTION:Install 1-YM6LY patch for the IC-303, IC-305or the IC-408. The patch is available for download via the Konica Minolta Download Selector.1. Login in via www.mykonicaminolta.com .2. Select the "Service" link located on the top of the page.

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3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/BSE and Freddie Burnham, Production Print/SSD


Description Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+). Most noticeable when using a NearStar application.

Solution When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lockup". The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using. Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings: Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

For the bizhub 200/250/350/222/282/362 follow these steps: Utility a Printer Settings a PDL Set For the bizhubPRO 950 and 1050efollow these steps: Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

Options are: Auto PCL PS TIFF For the bizhubPRO1051 and 1200follow these steps: Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

Options are: Auto PCL PS TIFF PPML Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript). SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD


Description Main body is locking up after performing any scanning functions. E-mail FTP SMB

Solution CAUSE:It has been determined thatthe IC-408 Fiery patch 1-15RA85is causing this issue.This patch may have been installed during arecent Fiery autoupdate.EFI has removed this patch from its auto update servers as of 3/3/2010, so this issue should not occur via auto updates after this date. Note : IC-303 & IC-305 are not affected by this. SOLUTION:Print a Fiery configuration page and check the installed patch list. If patch 1-15RA85 is listed then IC-408 Fiery system software needs to bereloaded. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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DescriptionIC-408 powers down after booting.

Solution CAUSE: The IC-408 with system code version 1.0. is installed on an unsupported configuration (Professional configuration), OR version 1.0A or higher isloaded but unsupported PRO series finisher is installed SOLUTION: The IC-408 must be updated to system code version 1.0A or higher to allow operation of the SD-501, RU-503, and/or the PF-701. All other PROseries finishers are not supported when using the Fiery IC-408. Note :See attacheddocumentation for supported bizhub PRO C6500 configurations.To viewthe PDF, Adobe Reader must be installed. Adobe Readercan be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionUnable to print onto custom size paper; 10x15, 8.5x13, 8x10, 7.25x10.5, 12.6x18.

Solution CAUSE: Alimitationwithversion 1.02system codefor theIC-303. SOLUTION:A special patch (1-TEN02) is available for the IC-303 system version 1.02 that corrects this issue. Please refer to attached Release Notes. This patch provides support between the IC-303 and the bizhub PRO C6500 for printing the following custom sizes: 10x15 (254 x 381mm), 8.5x13 (216 x330mm), 8x10.5 (203 x 267mm), 7.25x10.5 (184 x 267mm), 12.6x18 (320 x 457mm) Notes : 1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word. 2.This correction has been incorporated with the 1.1 systemcode releaseforIC-303 and IC-305. 3. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CSExpert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html


DescriptionPrint jobs are automatically deleted when a paper mismatch occurs.

Solution CAUSE: The Fiery controller default settingautomatically deletes the print job when a paper mismatch occurs. SOLUTION: In Fiery server set up, set Enable Cancel on Mismatch to NO. To set the Enable Cancel on Mismatch setting, perform the following: 1. Connect to the Fiery using a web browser. 2. Select Web Tools. 3. Click on the Configure tab. 4. Click on the Launch Configure tab. 5. Enter the Fiery password. The default password is 'Fiery.1'. 6. Select Server. 7. Select Jobs. 8. Under Job mismatch, uncheck the Enable Mismatch Action check box. 9. Click Apply. 10. Click Reboot. SPECIAL NOTE : Solution contribution by Alonzo Smith, Workgroup/SSD


Description

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Unable to insert simplex tabs into duplex print job using the IC-408 controller.

Solution CAUSE: Alimitationwith theIC-408 system code version 1.0system code. SOLUTION:IC-408 system version version 1.0a isavailablewhich corrects this issue. In addition, it is recommended that the bizhub PRO C6500/C5500firmware be upgraded to the latestversion. Also, be sure to utilize the new IC-408 version 1.0a driver and, if using Command WorkStation,verify that it is version 4.5.1.20 or above.The latest version firmware, system software, drivers, utilities, etc. are available via the Konica Minolta Download Selector. Access the Selector from SSDWeb Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


Description Service Calibrator Is Currently Used By Operator error message when calibratingwith an ES-1000 densitometer.

Solution CAUSE: Corrupt system software. SOLUTION: Install attached patch file 1-16MNVI. If the patch does not resolve the issue, please reinstall the latest Fiery system software. The latest versionfirmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ed Bellone/Chuck Tripp/Gary Scimeca/Ian Lynch, Production Print/SSD


Description Printing appears to be very slow and the controller has high disk and CPU activity.

Solution CAUSE: Secure Eraseis enabled. SOLUTION: Secure Erase is enabled insetup under Server => Jobs. If enabled, it will securely erase all print jobs by rewriting over the data 3 times. Thisrequires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller. Secure Erase is required in government or other environments that handle sensitive orconfidential material. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to scan to E-Mail.

Solution CAUSE: E-Mail function is prohibited. SOLUTION: To enable E-Mail, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the E-Mail tab. 7. Exit the Administrator mode. SPECIAL NOTE : Solution contribution by Ed Bellone and David Aekus, Production Print/SSD


Description Cannot disable or configure the USB Media Auto Print option on the IC-303. The feature is enabled by default.

Solution

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CAUSE: This is a bug with version 1.0, 1.01and 1.02 system code. There is no option available in setup to configure this feature. SOLUTION: Currently there is no workaround for this issue. All files on a USB drive will attempt to print when plugged into the controller. This is a knownissue and will be corrected in the next system code release for the IC-303. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD


Description Unable to print more than 2 sets of a booklet print job when pulling cover page from PI tray. Theprinter will sucessfully print two sets, then stop witha "Print data receiving"message andthe data lightblinking. Tocontinue printing,the Stop button must be pressed, then press "continue". Again,only two setswill print and the same message will be indicated.

Solution CAUSE: Abugwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,Drivers, Firmware and more'.Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporatesignificant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS


DescriptionAfter installing the FACI kit on the IC-303. The outputis limited to4-bit color.

Solution A patch to correct this problem on the IC-303 is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. The patch is dated 11-2-2007 and the file name is 1-U4UJX.zip.The release notes are dated 11-6-2007 and the file name is 1-U4UJX_relnotes.doc. SPECIAL NOTE : Solution contribution by Greg Lantowski, Production Print/SSD


Description Unable to printsignature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery X3eTY2 (IC-408) PostScript driver. "Load 8.5x11paper" message is indicatedon the bizhub PRO C6500/C5500 LCD and on Command WorkStation.

Solution CAUSE: Bug with theIC-408 system code and print driver. SOLUTION: IC-408 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta DownloadSelector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-408 System Software DVD Ver 1.1.iso & IC-408 User-softwareVer1.1.iso)that will need to be burned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also,the IC-408 v1.1 2-DVD setis availablefrom the Konica Minolta Parts department (p/n 45072657). Please refer to the attached IC-408 Service Manual for information on install procedure. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. 2. IC-408 version 1.1 code does not require the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. 3. Be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-408 version 1.1system code. 4. For driver-based printing, be sure to use the latest printer driver (version 1.1)thatis included with the User software DVD. 5. Please refer to the attachedRelease Notesfor additional information. 6. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD

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DescriptionCommunication is lost between the MFP and controller when navigating through the controller Job list from the bizhub PRO C6500/C5500 LCD operationpanel. The controller button on theLCD will become "grayed out" andthe controller must berestarted.

Solution CAUSE: A bug with the IC-408 system code where the communication is lost between the MFP and the controller when navigating the controllers Job List(Held and Printed jobs) from the MFP's LCD panel. SOLUTION: A patch is available (1-WSUG3) for the IC-408 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector. Accessthe Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-408 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have the IC-408 atsystem code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloadedfor free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionUnable to print or scan. A "Please confirm authentication setting of administrator setting or controller" error message is displayed on the operation panel.

Solution CAUSE: Allow printing from is set to Authorized Users on the Fiery. SOLUTION: Set Allow printing from to All Users. To set Allow printing from to All Users, please perform the following: 1. Browse into the Fiery. 2. Launch Fiery configure. 3. Check the Allow users to print without authentication check box. 4. Reboot the Fiery for the setting to take effect. SPECIAL NOTE : Solution contribution by Ed Bellone and Cesar Jimenez, Production Print/SSD


Description "Can't use this function in the current authentication mode" message when you try to log in through the engine NIC via a web browser and enter MachineManager Setting a Account Track Setting. Note : Please see attachment for message. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution CAUSE: Account Authentication or Account Name Input is turned OFF on the engine. (Account Track and User Authentication) SOLUTION: Turn ON Account Authentication or Account Name Input. (There is no need to turn the engine OFF when this feature is enabled.) How to enable Account Track Enable Account Track on the engine using its control panel. 1. Utility/Counter. 2. Administrator Setting. 3. User Authentication. 4. General Setting. 5. User Authentication. 6. User Authentication = OFF 7. Account Track = ON 8. Account Name = OFF 9. Account Distribution Number = 1000 10. Account Track. 11. Copier/printer = USE 12. Scanner = USE m. OK, Close, Close, Close. How to enable Account Track (bizhub PRO1050/1050e) 1. Utility/Counter. 2. Machine Manager Setting.

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3. User Auth./Volume Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Section Authentication: ON Section Name Input: ON User/ Section Auth. Connect: ON Section Distribute Number: 1000 6. Select OK. Note : Please see attached photo for reference. How to enable Account Track ( bizhub PRO 950) 1. Utility/Counter. 2.Administrator Setting. 3. User Auth./Account Track. 4. Authentication Method. 5. Authentication Setting: User Authentication: OFF Account Authentication: ON AccountName Input: ON AccountDistribute Number: 1000 6. Select OK. Note : Please see attached photo for reference. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description When installing system code on an IC-303, the controller is booted from the system DVD, but nothing appears to install and the front LCD panel just displaysthe Fiery logo.

Solution CAUSE: The FACI option is enabled on the IC-303. SOLUTION: If the FACI option is enable on the IC-303, it is assumed that a monitor, keyboard and mouse is also connected. The FACI option disables thefront panel messages that would normally be displayed as part of setup and displays them on the external monitor. The monitor, keyboard and mouse arerequired items to install and reinstall system code on a FACI-enabled IC-303. Without these items being attached, no response can be made to theinstallation program. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionUnable to insert simplex tabs into duplex print job.

Solution CAUSE:Alimitationwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,Drivers, Firmware and more'.Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporatesignificant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

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DescriptionFS-503, unable to output 13x19 print jobs to the stapler main tray.

Solution CAUSE:Alimitationwith the earlier version IC-303 system code installed. SOLUTION:IC-303 system version 1.02 isavailablewhich corrects this issue. In addition, SSD also recommends upgrading the bizhub PRO C6500 firmware to the latest version. The latest version firmware or system software isavailable via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS,Drivers, Firmware and more'.Please refer to the attachedbulletins 5898 and 5945for information on both upgrades. IMPORTANT : Make sure that you read Bulletin Number 5898.This firmware upgrade requires that the memory control boardbe replaced to incorporatesignificant enhancements. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS


DescriptionThe LU-202 Large Capacity Tray is not listed as an installable option.

Solution CAUSE: System code update required. SOLUTION:The LU-202 isa supported option configuration with Fiery system code version 1.02 and higher installed on the IC-303. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to enable Remote Desktop.

SolutionTo enable Remote Desktop on the Fiery, perform the following:1. Access the Fiery Configuration: a. Browse to the Fiery TCP/IP address. b. Select WebTools. c. Select Configure. d. Select Launch Configure. e. Log in using the administrator password. f. Open Command WorkStation and log in as the administrator. g. From the top toolbar select Server. h. Select Setup or Configure (depends on version of Command WorkStation). 2. In the Fiery Configuration menu, expand the Server section, Select General then check the option for Enable Remote Desktop. Note : Please see attached Enable Remote Desktop photo for a visual reference of the setting selection in the Fiery Configuration. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

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Description Unable to print to signature booklets (8.5x11S) or any folding operation with 8.5x11S paper from the Fiery S450 (IC-303) PostScript driver. "Load 8.5x11paper" message is indicatedon the bizhub PRO C6500 LCD and on Command WorkStation.

Solution CAUSE: Bug with theIC-303 system code and print driver. SOLUTION: IC-303 system software andprinter driver version 1.1 areavailable to correct this issue and canbe downloadedvia the Konica Minolta DownloadSelector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need to beburned to twoDVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 v1.1 2-DVD setisavailablefrom the Konica Minolta Parts department (p/n 45067363). To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Note : Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 v1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Also, be sure to check the Konica Minolta Download Selector for any additional patches thatmay have been released specifically for the IC-303 v1.1 systemcode. Additionally,for driver based printing, be sure to use the latest print driver (v1.1)thatis included with the User software DVD. Please refer to the attacheddocumentation for additional information. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionUnable to print on 9x11 custom size paper.

Solution CAUSE: Bug with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need toburned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwillsooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Please refer to the attacheddocumentation for additional information. 2. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust beuploaded directly into Command WorkStation and then configured as needed for printing. 3. The IC-305 is pre-installed with version 1.1 system code out of the box. 4.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewa PDF, you may need to download a free copy ofAdobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionTFTP ERROR UNABLE TO OPEN SOCKET messagewhenupdating system code.

Solution CAUSE: Incorrect or failed Ethernet crossover cable, or poor connection between laptop and IC-408. SOLUTION: Connect the laptop used for the system code update directly to the IC-408 with an Ethernet crossover cable. Confirm that the Ethernet cable is a

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crossover cable and that it is not damaged. Note :See attached documentation for IC-408 installation instructions.To viewthe PDF, Adobe Reader must be installed. Adobe Reader can bedownloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description The FS-607 booklet finisher is not an available option in the printer driver installable options tab.

Solution CAUSE: An early version system code ordriver is installed, or the driver is corrupt. SOLUTION: Install controller system code minimum version 1.02 and PostScript driver minimum version 1.02. Reboot the PC if the booklet options are stillnot available. Note : The latest print drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site (http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers,Firmware and more'. The latest versionsystem software is also available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS ExpertSupport) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD


DescriptionThe IC-303 print job stops printing and theMFP control panel indicateswarming up. The data light is flashing on the MFP. The problem might occur more oftenwhen using the Post Inserter.

Solution CAUSE: Patch update required. SOLUTION: Install version 1.02 system code and install patch file 1-SXXG9 (attached 1.54MB file)on the IC-303. See attachedRelease Notesfor additionaldetail. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:http://www.adobe.com/products/acrobat/readstep2.html Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD


DescriptionThe 1-V80PE patch does not work properly for the Fiery IC-408 v1.0a.Itdoes not show up on the Fiery Configuration Page and does not allow anyadditional patches to be installed.

Solution CAUSE: Updated patch required. SOLUTION: The original patch has been removed from the KMBS SSD Download Selector andanother version of 1-V80PE is available. To verify betweenold and new,check the file properties: Right-click => Properties; the file size of the bad patch is 1.51MB ( 1,585,202 bytes ) and the file size of thegood patch is 1.51MB ( 1,590,397 bytes ). Note : There are currently 5 patches available for the IC-408 v1.0a code (see attached list). Patch 1-V80PE and 1-VA0ZQ are the same; 1-V80PE is for thebizhub PRO C6500 and 1-VA0ZQ is for the bizhub PRO C5500. Please be sure to read the release notes carefully as the install process does vary betweenpatches. Also, attached is a configuration page fromthe SSD/ESSIC-408 installed on a bizhub PRO C6500, the first 4 patches were manually installed and all the restare from performing the system updates. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD


Description Unable to Z-fold and staple mixed media document (8.5x11and 11x17 or 8.5x11Sand 8.5x14). Error message "It is not possible to staple because of finisherlimitation"is displayed in Command WorkStation.

Solution CAUSE: Printing limitation with the IC-303/IC-305 print controllers. SOLUTION: New system code (version 2.0) isavailable for the IC-303/IC-305 that allows Z-fold and staplingof mixed media print documents.

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Notes : 1. System code v2.0 is available for download via the Konica Minolta Download Selector. a. Login in via www.mykonicaminolta.com . b. Select the "Service"tab locatedat the top of the page. c. Select the "SSD (DNA, Drivers, MSDS)" link locatedto the left. d. Select the "Continue on to the SSD Home Page" link located in the middle of the page. e. Select the "Download MSDS, Drivers, Firmware and more" link locatedto the left. f. Select Color Products => IC-303 or IC-305 => System Code. 2. Be sure toapply any 2.0 patches that arepostedfor the 2.0 system code. 3. System code version 2.0 may be ordered from the parts department, (p/n45076554) if it cannot be downloaded. 4.Refer to the attached documentation. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobeweb site at: http://www.adobe.com/products/acrobat/readstep2.html . 5. Complete documentation for system code 2.0 is available from the following URL: http://services.efi.com/support/vfigs/9471201048/matrix.asp?pc=7330367028 Very Important Be sure to install the following system code 2.0 patches in this order for this correction to take full effect: 1-YQYRA 1-10W65X 1-113ZEQ SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/BSE


Description"Press Start to restart" message when printing on custom size paper with no finishing options installed using either the IC-408 or IC-305.

Solution CAUSE: Special firmware required. SOLUTION: Install special Image firmware version GCB-30 for bizhub PRO C6500, orGCB-12 for bizhub PRO C5500 to correct this issue. The latest versionfirmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD


DescriptionSlow print speed to the IC-408/bizhub PRO C6500.

Solution CAUSE: Pre-release PrintStation Manager, build 8282 is installed on the MicroPress server. SOLUTION: Install the official release PrintStation Manager, build 8283 on the MicroPress server. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionController is greyed out and unavailable; printer is not printing.

Solution CAUSE: Communication was lost. SOLUTION: Reboot the Fiery controller and the printer. SPECIAL NOTE: Solution contribution by Marge McLea, Production Customer Support/SSD


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Description Scan address will not clear after the scan is complete.

Solution CAUSE: Incorrect DipSW setting (DipSW 15-6 = 0). SOLUTION: To change the dipswitch setting: 1. Enter Service mode. 2.Select System Setting. 3.Select Software DS Setting. 4.Set DipSW 15-6 = 1 (ON). 5.Exit Service mode. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionFiery crashes when more than 20 calibration sets are created.

Solution CAUSE: A software patch is required. SOLUTION: Please install the following attached patch(es): IC-306 Patch 1-1BX4A2 .Refer to attached Release Notes prior to patch installation. IMPORTANT : The following prerequisites are required in the order specified before applying the 1-1BX4A2 patch: 1. Install attached patch, 1-19QIX1 . (See attached Release Notes.) 2. Do NOT install the 1-19H0DD patch AFTER installing the 1-1BX4A2 patch. If you must install the 1-19H0DD patch, please do so BEFOREinstalling the 1-1BX4A2 . (See attached Release Notes) IC-303/IC-305 Patch 1-1C0OUK . Please refer to attached Release Notes prior to patch installation. Notes : a. The patches are also available via the Konica Minolta Download Selector. b. To opena ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website .The file can either be saved to disk or opened. Itis recommended to download the ZIP and open from the local computer to view. c. To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ed Bellone, ESS


DescriptionUnable to scan to FTP.

Solution CAUSE: FTP function is prohibited. SOLUTION: To enable FTP, perform the following: 1. Select Utility\Counter. 2. Select Machine Admin. Setting. 3. Select System Setting. 4. Select Operation Prohibit Set. 5. Select Scanner Prohibit Setting. 6. Select Permission next to the FTP tab. 7. Exit the Administrator mode. Note : Make sure that FTP is enabled on the Fiery controller. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Ed Bellone/David Aekus, Production Print/SSD

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DescriptionLarge print jobs are printing slow and well below the rated engine speed.

Solution PROBABLE CAUSES: 1. Firmware compatibility issue with HD-506. Install minimum version Image 14 firmware. This is a recommended update if the HD-506 is installed to improve performance. Image control program 14 A03U010_00I0_G00_1400.bin A03U010_00I0_G00_1400.sum Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more' 2. Possible firmware incompatibility, Compression mode incorrectly set or printer driver settings not optimal. Toprevent"slow" printing: Verify that Image, Printer and all finishers are at equal versions of firmware to prevent conflict. Verify Compression mode (found in Utility ? User ? Common ? Next) is set to "Off". See attached control panel photo. Install the latest PostScript driver and set up printing via LPR using the UNIX Print Service (not Microsoft TCP/IP Printing Service). SPECIAL NOTE : Solution contribution byBill Ehmke, ESS; David Holt - DSM, Special Markets/SSD and Gary Scimeca, Production Print/SSD


DescriptionUnable to scan; Scan button is "grayed out".

Solution PROBABLE CAUSES: 1. Scanner function is prohibited. To enable, perform the following: a. Select Utility/Counter. b. Select [03] Machine Admin. Setting. c. Select [01] System Setting. d. Select [04] Operation Prohibit Set. e. Select [03] Scanner Prohibit Setting. f. Select Permission: E-mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit QueuePermission or Prohibit Manual Input Permission or Prohibit . g. Click OK. h. Exit the Administrator mode. Note : Permission = ALLOW, and Prohibit = NOT ALLOW. 2. The Fiery maybe performing automatic system updates. Verify the time of automatic updates in the Fiery Configuration utility. SPECIAL NOTE : Solution contribution by Cesar Jimenez/Chuck Tripp, Production Print/SSD and Stephen Schmelcke, Workgroup/SSD


DescriptionThe client could not connect to remote computermessage and unable to connect to the Fiery using the Remote Desktop connection.

Solution

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CAUSE: Remote Desktop is disabled at the Fiery. SOLUTION: Enable the Remote Desktop connection. To enable remote desktop, perform the following: 1. Select Controller from the machine screen on the bizhub PRO C5500/C6500 LCD panel. 2. Enter thecontroller password (the default password is Fiery.1 ). 3. Select Setup. 4.Select Server Set Up. 5. Select Enable for Remote Desktop. 6. Select Back. 7. Select OK. 8. Select Apply. 9.Reboot. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


Description A specific PostScript print file will not print and causes a PostScript error message in Command WorkStation (CWS)when printing to the IC-303/IC-305Fiery controller. The PostScript error in CWS may be displayed as follows: " ERROR: undefined OFFENDING COMMAND: Ha"1R" .

Solution CAUSE: A bug with the IC-303/IC-305 system code version 1.1 where it is unable to properly interpret the PostScript print code generated from particularapplication. Note : Print file is not being generated bythe IC-303/IC-305 PostScript print driver. SOLUTION: A patch is available (1-W6MIT) for the IC-303/IC-305 that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Notes : 1. This patch is specific to IC-303/IC-305 version 1.1 system code and is not applicable to earlier versions of system code. Please be sure to have theIC-303/IC-305 at system code version 1.1 prior to installing this patch. 2. Please refer to the attacheddocumentation for more information. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloadedfor free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionDocument cannot be added to controller using FreeForm.

Solution CAUSE:Customer is using FreeForm2 to create masters for individual pages.This function was never supported by Konica Minolta products;even though thistechnique may have worked on older controllers, it was never really supported. Since the OS was rewritten for many of the new printers, any programming (Feature) holes that existed in the previoussystem code, wereplugged;therefore,this function will not work. SOLUTION:Follow standard FreeForm (1) techniques for creating a master. If a document has more then one page, then all the pages must be contained in the master.When the variable data is sent, it mustcontainthe data for all thepages. SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS


Description When installing a new IC-303, nothing can be setup from the front panel of the controller. Howis the controller configured?

Solution The IC-303 is configured using 2 different methods. 1. After the controller has initialized completely and is connected to the MFP, a controller button will be available under the Machine settings on theMFP LCDpanel. This button will allow basic funtions to be configured under setup. Server Name, system Date/Time, TCP/IP settings, Ethernet speed, enabling RemoteDesktop and Enabling web services are the basic functions that can be configured. Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web-based configure utility.

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2. After a TCP/IP address has been configured and Web services are enabled, launch configure from a Web browser and configure the remaining settings onthe IC-303. SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD


DescriptionThe IC-408 controller boots up, then powers down after a few minutes.

Solution CAUSE: The IC-408 controller is installed on a Pro version C6500. SOLUTION: The IC-408 controller can only be used on an entry level C6500. For the C6500 Pro, the external controller must be used. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD


Description "Paper size does not match Load ***** paper in Tray 1" message and unable to print custom size Microsoft Office Word documents with IC-303 printerdriver.

Solution CAUSE: Bug with IC-303 system code. SOLUTION: IC-303 system software, version 1.1, isavailable that corrects this issue and canbe downloadedvia the Konica Minolta Download Selector.Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Thesystem code posted for download consists of two DVD ISO image files (IC-303v11_SystemSW.iso & IC-303v11_UserSW.iso)that will need toburned to DVDs. It is highly recommend to use a file download manager program due to the size of the image files. Also, the IC-303 version 1.1 2 DVD setwillsooon be availablefrom the Konica Minolta Parts department. To install thesystem software, reboot the controller withsystem software DVD in the DVD ROM drive and follow the prompts. Notes : 1. Please refer to the attachedprocedure (PrintingCustomFromWord.pdf) when printing onto8.5x13paper from Microsoft Office Word. 2. Please be sure to print the configuration pages for reference, save and archive any needed print filesand save any color profiles. IC-303 version 1.1 code does not requires the installation of any of the previous system patches; the previous corrections and enhancements have all beenincorporated with version 1.1. Although, as with any reload of system software, perform the Fiery System Updates to ensure that the base OS (Microsoft Windows XP) is updatedwiththe requiredperformance and security patches. Please refer to the attachedMarketing Bulletin #08-GB-001 and IC-303 Release Notes for additional information. 3. The IC-303 PostScript print driver version 1.1 does not support the printing of mixed media PDFdocuments. Mixed media PDF documentsmust beuploaded directly into Command WorkStation and then configured as needed for printing. 4. The IC-305 is pre-installed with version 1.1 system code out of the box. 5.Please see attached Bulletin Number 6037 concerning recommended download managers. To viewthe PDF, you may need to download a free copy ofAdobe Reader. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD


DescriptionLoad paper message remains even after the paper type/weight has been changed. When jobs require a certain paper type/weight, the engine will display amessage requesting that the paper type/weight be loaded. Once the required paper has been loaded, the message will remain on the engine LCD panel.

SolutionCAUSE: This is a known issue with MicroPress 7.5.0.1 and the bizhub PRO C6500. SOLUTION: The workaround is to reconfigure the 6565km Controller Print Start Page from YES to NO. Steps are as follows: 1. Open Microsoft Internet Explorer. 2. Enter the TCP/IP address for the controller and click Go. 3. Click on Fiery Web Tools. 4. In the new window, click on the Configure tab. 5. Click on Launch Configure.

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6. In the new window enter the controller password and click OK. 7. On the left, click on Server. 8. Click on Jobs. 9. On the right, uncheck the Print Start Page. 10. Click Apply. 11. Click Reboot in the lower left. 12. Click OK. 13. Restart the controller. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD


DescriptionThe PrintStation 6565km (bizhub PRO C6500) print driver (PPD) does not allow 3-hole punch of letter or A4 tabstock.

Solution CAUSE:This is a known issue in MicroPress 7.5.0.1. SOLUTION:As aworkaround, print and hold the job in PrintStation Manager and set 3-hole punch for tabstock in PrintStation Manager. SPECIAL NOTE : Solution contribution by Bob Felch, ESS/SSD


DescriptionAfter updating the IC-408 to version 1.1, unable to print andfinishing options and features not available.

Solution CAUSE:Correct PPD has not been loaded in Adobe PageMaker or PPD has not been assigned to printer in PageMaker print dialog box. SOLUTION:To correct this: 1. Remove the EF9M9A90 and the EF9M9090 PPDs from the C:\Program Files\Adobe\PageMaker 7.0\RSRC\USENGLSH\ppd4 folder. 2.Copy and paste the EF9M9A91.ppd from the extracted IC-408 version 1.1 print driver into the PPD4 folder. 3.Reboot the system then open PageMaker file (File=> print => select the IC-408 printerthen select PAPER). This should now make the DOCUMENTbutton available. 4.Select DOCUMENTand change the PPD to Fiery X3ETY2 65_55C-KM. 5.Press ENTER on keyboard. This may cause job to print but the PPD will now be assigned as the default PPD to use for this printer. Note :Once the PPD is selected in the Document screen all the finishing features become available andthe remainder of the steps are just to set the PPD tothat printer so the PPD does not have to be selected everytime. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionQuick Cal/Color Cal option is not shown. Only one calibration type is listed.

Solution CAUSE: Desired calibration device is not set. SOLUTION: From CREO interface select File=> Preferences=> Calibration Device=> Select Desired Calibration type. Off-the-glass = Color CalDevice Tool = Densitometer. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionJobs will not print or delete.

Solution CAUSE: User Authentication has been enabled on the bizhub PRO C6500. SOLUTION: User Authentication cannot be used when printing from the MicroPress. Disable User Authentication on the bizhub PRO C6500. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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DescriptionMissing profile message when trying to print calibration page.

Solution CAUSE: Paper tray on the bizhub PRO C6500 was set for the incorrect paper type. These may include Colored or Punched. SOLUTION: Set paper tray on the bizhub PRO C6500 to White and\or Non-Punched. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD


DescriptionCannot print when using 64-bit Microsoft Windows Vista and IC-303 running firmware version 1.01.

Solution CAUSE: Microsoft Windows Vista driver incompatibility with older Fiery system software. SOLUTION: Update Fiery system software to version 2.0 or above. The latest version firmware or system software is available via the Konica MinoltaDownload Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Rabindranauth Ramkumar, KMBS/Tampa, FL


DescriptionPrint jobs failing to process when selecting 8.5x11R size paper with image quality set to High. Job prints normally when 8.5x11 paper is selected.

Solution CAUSE: Print controller version 2.0 software bug. SOLUTION: Load the version 2.0 Service Pack 1 (SP1) using the installation procedure in the attached Release Notes. To viewthe PDF, Adobe Readermust be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . Note : Service Pack 1 (SP1) is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) byclicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD


DescriptionIC-304 unable to communicate properly with the MFP with the FD-501, FS-503 and LS-501 installed. Will not RIP.

Solution CAUSE: Improper configuration. SOLUTION: The CREO workstation is not able to support the configuration of FS-503 with FD-501 Bookletmaker and LS-501 stacker, even though theMFPdoes support it. SPECIAL NOTE : Solution contribution by David Holt, SSD District Service Manager/Midwest Region


Description Fiery IC-305displays "check copier power and cable connections" on the LCD panel.

Solution CAUSE:The Fiery interface card has become dislodged fromthe PCIslot. SOLUTION:Power off the Fiery IC-305 and reseat the interface board.Power on the controller.

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SPECIAL NOTE: Solution contribution by Stephen Schmelcke, Workgroup/SSD


Description When you try to import a large PDF file to the IC-304 print controller (version 2.1), the file is not imported, and in the Message Viewer window, the followingmessage is indicated: Import PDF failed because the file is corrupted .

Solution CAUSE: System code anomaly. SOLUTION: CREO has released a patch, Import_PDF_ Patch , to resolve this issue. Install the attached patch following the attached Import PDF Patchinstructions. IMPORTANT : The patch is intended to be installed in conjunction with system code versions 2.1 and 2.1JP only. Notes : 1. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website: http://www.winzip.com/ddchomea.htm . The filecan either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. 2. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD


DescriptionHow to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7.0 on a Macintosh OS X version 10.5 and 10.6.

Solution Use the attached procedure, How to print an 11x17 booklet with a cover from Adobe InDesign CS5 version 7 for the correct driver settings. This procedureis for use with version 2 system software on the IC-408 Fiery controller using the 1-167NFP X3eTY2 65-55C-KM 2.0 driver when the machine is configuredwith an FS-607 booklet finisher. Please see the attached Program Release Information for further details on this driver. This driver is available via the KonicaMinolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : To view a PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD


Description"Could Not Execute Job" message is displayed on theMFP control panel when trying to print an internal test page or a print job.

Solution CAUSE: One or more of the options or paper trays has been isolated from the MFP. The item(s) will be listed under the Faulty Part/Isolation dip switches. SOLUTION: Verify the followingDIP switches are set to 0 : 1.DIPSW 6, bits 0-7 2. DIPSW 7, bits 0-7 3. DIPSW 18, bits 0-3 and bits 5-7 4. DIPSW 19, bit 5 5. DIPSW 21, bits 4 and 5 SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD


DescriptionWhen printing a PCL file, the prints will not go to the correct output tray.

Solution CAUSE: The print job has both PJL and PCL OUTBIN commands in it.

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SOLUTION: Remove all of the PCL OUTBIN commands and leave the PJL OUTBIN command in the print file. Note : Thecontrollers only support the PJL OUTBIN commands. They do not support OUTBIN PCL commands. Ifa controller receivesthe OUTBIN PCLcommand, it will ignore both the PCL and PJL command. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD

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bizhub PRO C6500 Dirty image - Spots, banding, streaks, smudged or background


DescriptionStreaks and/or lines on copies, possibly accompanied by an abnormalnoise.

Solution CAUSE: Drum cleaning blade has "flipped". SOLUTION: Depending upon the installed Drum Unit there are different recommendations: If using a DU-102 Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PROC500. The 8050/bizhub PRO C500 cleaning blade should be trimmed on the corners before installation. If using a DU-102B Drum Unit please install the cleaning blade (p/n65AA 2003 1)and2 cleaning blade holders (p/n 65AA 2012 0) from the 8050/bizhub PROC500. The 8050/bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation. If using themodified " Green Dot " Drum Unit no modifications are required. Please see the attached documents and Bulletin Number 6833for instructions.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE: Solution contribution by Clinton Marquardt, ESS/BSE


DescriptionToner is adhering to the drum surface.It can be cleaned off, but returns a short time later.

Solution CAUSE: It appears that there may be an issue with the coating on the drums which seems to be most sensitive when replaced in the black drum section. Theother three colors, cyan, magenta and yellow, do not seem to be affected as much by this change to the drum surface. SOLUTION: If you are experiencing marks on the drum, please order a replacement 102C drum (p/n A0400Y4). All drums with a date code of January 2011(11/01)or later have been modified.The date code is on a white sticker on the outside of the box. The format is Year/Month. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS


DescriptionDark bandin the main scan (front-to-rear) direction at the lead edge.

Solution CAUSE: Incorrect separation setting. Note : Please refer to attached sample of dark band. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free fromthe Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SOLUTION: Adjust theDC separationsetting: 1. Set Dip-SW 1-0 to 1.2. Select Paper setting => Change => Process Adj. => Separation DC (Front) and (Back).3. Change the Separation DC settings from -20 to -30.4. Please check the dark band level. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD and Mark D'Attilio/Ed Bellone/Ian Lynch, Production Print/SSD


Description A dark jitter is seen in the main scan direction (front-to-rear).This is usually noticable when using heavy stock paper. It is most prevalent when printing grayhalftones.

Solution

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bizhub PRO C6500 Dirty image - Spots, banding, streaks, smudged or background

CAUSE: Heavier paper contacts the upper second transfer roller and causes the transfer unit to vibrate.This vibration causes the image to jitter when beingtransfered from the drum to the transfer belt. SOLUTION:Install firmware v27-GC8 or later and set DipSW 11-5 to "1". After the DipSW is set please perform the following to activate the feature. 1. Enter User Setting. 2. Select Common Setting. 3. Select Next. 4. Change the Thick Paper BK Mode to ON. This firmware will cam all the 1st transfer rollers against the drums when using black only mode. Even though the color 1st transfer rollers are cammedagainst the drums they are not used for image development.They are only used to stiffen the transfer assembly to reduce the amount of vibration. NO COLORCLICKS WILL BE INCURRED. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS/SSD


DescriptionBanding in half tones in the lead-to-trail direction on all copies, prints and test charts.

Solution CAUSE: Changing machine conditions. SOLUTION: Adjust AC Dev Bias in the negative direction for the affected color(s). To adjust AC dev bias, perform the following: 1. Enter Service mode. 2. Select [PROCESS ADJUSTMENT]. 3. Select [PROCESS FINE ADJUSTMENT]. 4. Select [DEVELOP AC BIAS FINE ADJ]. 5. Set the affected color(s) to the desired setting. The range is +5 to -5. The default setting is 0. 6. Exit Service mode. Automatic Gamma will automatically run when the Service mode is exited. SPECIAL NOTE : Solution contribution by Freddie Burnham/Ed Bellone/Ian Lynch, Production Print/SSD


DescriptionBanding from f

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