C24 Dealer Portal Application - Maxim Security Alarm Service Inc
Transcript of C24 Dealer Portal Application - Maxim Security Alarm Service Inc
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C24 Dealer Portal Application
March 5, 2012
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Administration Application • Support Tool to and control your customer’s security
systems • Three different access roles
• https://admin.c24manager.com/admin/
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Admin Users-Access Roles
Access Role
Dealer
Dealer-CSR1
Dealer-CSR2
Dealer-CSR3
• Custom roles (CSR) with different mixes of permissions will be assigned to Admin App users
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Permissions Dealer
CSR3 CSR2 CSR1
Users
Read User Information x x x
Edit User Information x x
Reset User Password x x
Create New Users x x
Delete User x x
Check User History x x
Open End User Portal x x
Installer Users
Read Installer Information x x x
Edit Installer Information x x
Reset Installer Password x x
Create Installer Login x x
Review Installer History x x
Admin Users
Read Admin user information x x
Edit Admin user information x
Reset Admin Password x
Create Admin Login (Same or below) x
View Admin user history x x
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Permissions Dealer
CSR3 CSR2 CSR1
Sites
Read site information x x x
View Site Users x x x
Access to dashboard x x x
Edit Site Informaiton x x
Set Owner of a site x x
Create a new site from a kit x
Delete a terminated site
Run site diagnostics x x
Gateway
Read gateway information x x x
clear gateway status x x
Force gateway sync with server x x x
Reboot gateway x x x
Re-establish gateway security certificate x x
Replace a gateway x x
Rub diagnostic on gateway x x
Devices
Read Device Information x x x
View pending outgoing device data x x x
Set device status x
Add a device x
Remove a device x
Access device activity history x x x
Replace a device x x
cancel pending outgoing device data x x
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Permissions Dealer
CSR3 CSR2 CSR1
Automation
Read automation information x x x
Edit automation information x x
Delete an automation x x
Schedules
Read schedule information x x x
Edit schedule information x x
Delete schedule information x x
Alerts
Read alert information x x x
Edit alert information x x
Delete alert information x x
Actions
Read action information x x x
Edit action information x x
Delete action information x x
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Tabbed Interface
• Provide a wide variety of data for various
components using a tabbed interface
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Administration
• Under the ‘Admin’ tab, you have the ability to Search or Add Dealer Portal
administration users
• You can also select the ‘Installers’ sub menu tab to Search or Add Installer
administrators (for installation and activation of sites)
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Find User or Site
• Using the Dashboard, find a site or user
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Dashboard
• If user search, dashboard will show all sites associated to the user
• If site search, dashboard will show all users associated to the site
• Selecting the ‘Username’ will take you to ‘User information’
• Selecting the ‘Site ID’ will take you to ‘Site Information’
• Selecting the ‘View’ button will take you to ‘Site Dashboard’
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Site Dashboard
• Dashboard provides quick access to site information
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Dashboard Action Buttons
• Reset Password – Use it when the end user forgot the password
• Sync Now – Force the gateway to communicate with the server immediately
• Reboot Gateway – Reboot the gateway device
• Run Diagnostics – Run the diagnostics tool and check the system health
• Open Portal as Site Owner – Login to the customer’s web portal as an admin
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User Information
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User Action Buttons
• Account Status – Allows you to lock out or inactivate a User
• History – Review all logged history of user
• Change Username – Change login username
• Reset Password – Sends email to User with link to reset their password
• Accessible Sites – Indicates the Sites the user has access to. Selecting the site will bring
up the Site Information page.
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Site Information
Service
Packages
DNIS and
Account Code
Panel Version
Site Options
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Site Information Options
• DNIS and Account Code – Used to identify the security panel on the site
• Panel Version – Indicates panel and module type and versions
• Site Options – Run the diagnostics tool and check the system health
– Open Portal as Site Owner • Allows you to see End User portal (except video)
– Set Owner • Change owner of the site
• Service Packages – Configures the account Service Package used and the Upgrade Group
for firmware upgrade’s of specific hardware
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Gateway Site Status
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Gateway Site Status Options
• Active – A site is in active running status
• Install – A site is in install mode, installer can login to this site using an installer
impersonate user login
• Suspended – Blocks logins to the gateway, the gateway checks periodically to see if
the status has been reactivated. When you change the status back to
Active, the gateway becomes active automatically
• Terminated – A site/account has been terminated. The gateway does not check its
status unless it is rebooted. Information is purged from the database.
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Diagnostics
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Diagnostics
• Running Diagnostics will
automatically scan all technologies
and indicate any concerns/errors
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Diagnostics
• ‘Wi-Fi ‘will indicate all
wireless networks within
range of the Gateway
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Diagnostics
• ‘IP Devices’ will indicate the
signal strength of cameras
and touchscreens
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Diagnostics
• ‘Z-Wave’ will display the
Mesh Network topology
• Relearn Mesh will reset the
entire network, recreating a
new ‘Mesh’
• Rescan Z-Wave will search
for all connected devices
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Questions?