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User Guide(For i-CABLE HoMeline Users)

Hong Kong Cable Television Limited Customer Service Hotline 183 2832 www.cabletv.com.hk

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Welcome toCall ManageMent ServiCeS

With i-CABLE, you get the best of the world. We provide a range of services designed to help users improve the way they keep in touch with family and friends.Call ManageMent ServiCeS cover:• MobileRing• CallWaiting• Call Forwarding• ConferenceCalling• CallingNumberDisplay• Block-the-blocker• DuplexRingingforFax• SpeedCall• RemoteCallForwarding• CallingNumberBlocking• CallBlocking• AppointmentReminder• Do-Not-Disturb• 900InfolineServicePINSettingHoMeline - Upgrader Packages:

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▲ For HomeLine only▼ For Digital HomeLine only

Appointment Reminder

The se ea s y - t o - u s e s e r v i c e s r equ i r e no spec ia l equ ipmen t and p rov ide convenient and powerful solutions to your communications needs. This User Guide will show you how to get the most from these services. Just fol low the easy-to-understand instructions and start enjoying the benefits of i-CABLE Call ManageMent ServiCeS right away.

Call ManageMent ServiCeSisprovidedbyi-CABLE,informationinthisUser Guide is subject to change without notice to the user.如閣下欲索取中文版之「傳能電話服務」使用指南，請即致電客戶服務熱線183 2832。

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1 MobileRing

MobileRing is a brand-new and unique service bundle to the Super HOMELINE. With it, you are automatically assigned a secondar y number for divers ion of your mobile calls to HOMELINE.You can make use of its special ringing tone to differentiate calls diverted from your mobile phone to HOMELINE, bringing you much convenience and savings in mobile airtime charges.

You may use the normal call forwarding procedure of your mobile handset to divert calls to your MobileRing number or use following GSM short code setting:

ActivateMobileRingfunction1. Press＊ ＊ 6 2 ＊ .2. Press your MobileRing number.3. Press＊ .4. Press key.

ToCancelMobileRingsetting1. Press # # 6 2 # .2. Press key.

Points to Remember• When themobilephone is switchedoff

after you return home, calls to your mobile number will be automatically forwarded to your HOMELINE.

• Swi tch on your mobi le phone wi l lautomatically suspend the call forwarding setting.

• Theregisteredlineallowsonlyonecallata time.

QuickTips:For easy reference, please save the above Call Forwarding and Call Cancellation procedures in your phonebook (Enter names such as HOME ON/HOME OFF).

MobileRing+CallWaiting• You can useCallWaiting on primary

number & MobileRing number.• Distinctive Call Waiting tone tell you

which number is being called.

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MobileRing+CallFowarding• You can select one of the following

options when you subscribe to the service: PresetFunction: - Only calls to the primary number are

forwarded. Since the MobileRing number does not have Call Forwarding function, all calls to the MobileRing number will only ring at the base station.

SpecialSetting: - If customers want to forward the primary

number and the MobileRing number to the same destination, please call Customer Service Hotline 183 2832.

MobileRing function is not applicable to certain telephone systems with preset ringing tone and certain buildings due to technical limitations.

Call Waiting

Call Waiting alerts you with a special tone that indicates a second call is waiting to be answered.

ToUseCallWaitingWhen you hear a tone through the handset, Press FLASH * once.The first call is put on hold automatically.

ToReturnTotheFirstCallPress FLASH * once.The second call is put on hold automatically.

ToEndCurrentCallReplace the handset. Your telephone will ring. Lift the handset and you are now connected to the held party.

Suspend Call WaitingSuspend Call Waiting lets you have an uninterrupted call. When you hang up, Call Waiting is reactivated.

1. Before a call, press＊ 0 1 .2. Listen for dial tone.3. Dial the outgoing number.

* If your telephone has no FLASH briefly press the hookswitch.

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電話號碼

電話號碼

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Points to Remember• If you ignore theCallWaiting tone,

Caller 2 will continue to hear the normal ringing.

•Whenyouhear theCallWaiting tone,you can quickly finish your conversation and hang up. Your phone will ring with Caller 2.

•Youcanhaveonly twocallsatanyonetime.

•CallForwarding–AllCallsoverridesCallWaiting.

• IfCallWaitingandConferenceCallingare both activated, the first one used will override the other.

•You can alternate between calls byrepeating the steps above.

ExamplePeter is having a conversation with a customer. He hears a Call Waiting tone which alerts him about another incoming call. He excuses himself from the first call, answers the second, and then returns to the original conversation.

Call Forwarding

You can program your handset to redirect or “forward” incoming calls to another telephone or voice mail box.

ToForwardAllYourCalls1. Lift the handset. Listen for the dial tone.2. Dial ＊ 0 5 .3. Listen for the special dial tone.4. Dial the telephone number your calls to be

forwarded to.5. Listen for the confirmation tone and

replace the handset.

ToCancelAllCallForwarding1. Lift the handset and dial # 0 5 .2. Listen for the confirmation tone. Replace

the handset.

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Status CheckTo check if Call Forwarding is activated, press the appropriate actvation code ＊ 0 5 . You’ll hear a busy tone indicating the mode is activated.

Points To Remember•Calls to all your lines will be forwarded

automatically. A short reminder ring will be sent to your phone for every incoming call.

• If youare using i-CABLEMESSAGEMASTER Service, please refer to the MeSSageMaSter – voiCe Mail User Guides.

ExamplePeter and Paul are both out of the office. Peter uses Call Forwarding to redirect his calls from his office telephone to his mobile phone. Paul, who is visiting customers, redirects his calls to MeSSageMaSter – voiCe Mail Service.

Conference Calling

The Conference Calling allows you to add one additional party (internal or external) to an existing conversation.

ToConference1. Advise the original party that you are

establishing a Conference Call. Press FLASH once.

2. You wil l hear three beeps fol lowed by a dial tone. The original party is automatically placed on hold.

3. Dial the number of the person you are adding to the call. When the person answers you can talk privately. If there is no answer, or it is busy, Press FLASH twice and you are back with your original party.

4. Press FLASH once and you now have a 3-party conference call.

ToReleasetheConferenceCalling1. Press FLASH twice and you are back with

your original party.

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Points To Remember• ConferenceCalling terminateswhenyou

hang up. Parties One and Two will be disconnected.

• YoucannotuseConferenceCallingwhilebeing notified of an incoming call by Call Waiting.

• IfCallWaitingandConferenceCallingare activated, the first one being used will override the other.

ExamplePeter calls Paul to discuss their meeting schedules. They need to know about the itinerary of another meeting participant, Mary. Paul calls Mary, using the Conference Calling feature (by pressing the FLASH key), and the group confirms their schedules.

Calling Number Display

Calling Number Display shows the telephone number of the person that is calling you on the screen of your display phone. If you have subscribed to this service, the calling number will be displayed between the first and second ring.

Messages That May Be Displayed(The exact wordings are dependent on your display device. Please refer to the user guide of your display device)• Privatenumber The caller has blocked the display of his/

her number.• Unknownnumberor00000000 The calling number is not available such

as payphone numbers.• Longdistance Receiving an international call.• Noinformation Your display device could not receive the

calling information properly.

Points To Remember• To takeadvantageof this service, you

need either a caller display telephone or a caller display unit which can be used with your existing telephone.

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ExampleYou are expecting an important customer call and don’t want to be engaged by other calls. As soon as your phone rings, you will know if it is the call you are waiting for. If it is not, you can take the number down or let the call be answered by your messaging mailbox and call back later.

Block-the-blocker

Block-the-blocker+ enables you to reject anonymous callers who choose not to transmit their phone numbers. Your phone will not ring and the calls are diverted to an announcement telling the callers that their calls will not get through.

ActivateBlock-the-blocker1. Lift the handset. Listen for the dial tone.2. Dial ＊ 3 7 .3. Listen for the confirmation tone and

replace the handset.

ToCancelBlock-the-blocker1. Lift the handset and dial # 3 7 .2. Listen for the confirmation tone and

replace the handset.

Announcement“Sorry, the number you dialed does not accept blocked call. If you have used per call blocking, please redial the number without the blocking code 133. If you are using a blocked line, please dial 1357 before the number you call to unblock the caller display for this call.”

+ Block-the-blocker function is not applicable to calls from certain telephone systems or IDD services for which a telephone number cannot be provided.

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7 Duplex Ringing for Fax

Let you have one primary phone number plus one “Duplex Ringing for Fax” number on one i-CABLE registered line. Each of these numbers has a distinct ringing pattern on the same line for easy recognition.

Points To Remember• Call Waiting cannot be used if the

registered line is also used to receive faxes.

Speed Call

You can store up to 8 numbers on a Speed Call list. Stored numbers can be dialled by pressing the ＊ key and a one-digit code.

ToProgramASpeedCallNumber1. Lift the handset.2. Dial ＊ 0 3 , listen for special tone.3. Dial the Speed Call code, any number

between 2 and 9.4. Dial the number (include 9 if applicable)

to be stored.5. Press # .6. Replace the handset.

ToUseASpeedCallNumber1. Lift the handset.2. Dial ＊ .3. Dial the appropriate one-digit Speed Call

code(2–9).

ExampleMary needs to call many suppliers. She stores the phone numbers using Speed Call codes(i.e.2–9).

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9 Remote Call Forwarding

AccessRemoteCallForwardingService1. Dial 2112-1233.2. Enter your telephone number.3. Enter your telephone number as your

s tar ter P IN. For secur i ty issue, we recommend that you change your starter PIN to a number between 4 to 8 digits. For details, please refer to ChangeofPINbelow.

ActivateRemoteCallForwardingService1. Press 1 2. Enter your call forwarding destination. Note: i f y o u h a v e s u b s c r i b e d t o i - C A B L E

MeSSageMaSter - voiCe Mail on your telephone line, you can forward to your mailbox by entering ＊ 1 8 as your call forwarding destination.

3. Press 1 to confirm your destination or Press 2 to re-enter your destination.

4. You will be informed immediately whether you have successfully activated call forwarding function.

DeactivateRemoteCallForwardingService1. Press 2 2. You will be informed immediately whether

you have successfully deactivated call forwarding function.

ChangeofPIN1. Press 32. Enter your new PIN. It should be of 4 to 8

digits.3. Enter your new PIN again.4. You will be informed immediately whether

you have successfully changed PIN.

ChangeofLanguageforVoicePromptsYour Remote Call Forwarding will be pre-programmed in either Cantonese or English at your choice upon service application. You can change language afterwards if you desire.

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1. Press 42. Press 1 to choose Cantonese, or Press 2

to choose English.3. You will be informed immediately whether

your request for language change is successful or not.

You can program your handset to redirect or “forward” incoming calls to another telephone or voice mail box.

ToForwardYourCallsAll Calls1. Lift the handset. Listen for the dial tone. 2. Dial ＊ 0 5 .3. Listen for the special dial tone.4. Dial the telephone number your calls to be

forwarded to.5. Listen for the confirmation tone and

replace the handset.

To Cancel Call ForwardingAll Calls 1. Lift the handset and dial # 0 5 .2. Listen for the confirmation tone and

replace the handset.The funct ions below are provided to customers who have applied for HoMeline - Upgrager preMiUM or HoMeline - Upgrader SUpreMe.

ToForwardYourCallsBusy 1. Lift the handset. Listen for the dial tone.2. Dial ＊ 0 6 .3. Listen for the special dial tone.4. Dial the telephone number your calls to be

forwarded to.5. Listen for the confirmation tone and

replace the handset.

No Answer1. Lift the handset. Listen for the dial tone.2. Dial ＊ 0 7 .3. Listen for the special dial tone.4. Dial the telephone number your calls to be

forwarded to.5. Listen for the confirmation tone and

replace the handset.

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To Cancel Call ForwardingBusy 1. Lift the handset and dial # 0 6 . 2. Listen for the confirmation tone. Replace

the handset.

No Answer 1. Lift the handset and dial # 0 7 . 2. Listen for the confirmation tone. Replace

the handset.

Status Check To check if Call Forwarding is activated, press the appropriate activation code ＊ 0 5 ,＊ 0 6 or ＊ 0 7 . You’ll hear a busy tone indicating the mode is activated.

10 Calling Number Blocking

Calling Number Blocking lets you decide whether to display your number to the person you are calling. You can choose either Per Call Blocking or Per Line Blocking.

Per Call BlockingUnless you advise i-CABLE, your number will automatically be displayed to the person you are calling. If you do not wish your number to be displayed for a particular call, dial 13 3 to activate “Per Call Blocking”.

ToActivatethe“PerCallBlocking”FunctionforAParticularCall1. Lift the handset and listen for the dial tone.2. Dial 1 3 3 .3. Listen for the special dial tone.4. Dial the telephone number

Per Line BlockingIf you have already registered for Per Line Blocking, your calling number will not be displayed to the called party.

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11 Call Blocking

Call Blocking restricts the types of outgoing chargeable calls which can be made from your registered line.

You can choose one of the following plans when you subscribe to Call Blocking:

A caller who tries to make a call type that is blocked will hear a notification message that the call is barred.

Points To RememberCall Blocking will not block operator-assisted outgoing and incoming calls, incoming collect calls and calling card calls.

CallBlockingTip:Are you concerned that your children have access to undesirable information? With Call Blocking, you can rest assured that these services cannot be accessed, while other Information Services and IDD services remain available.

ToDeactivate the “Per Line Blocking”FunctionforAParticularCall1. Lift the handset and listen for the dial tone.2. Dial 1 3 5 7 .3. Listen for the special dial tone.4. Dial the telephone number.

Points To Remember• Evenifyouareanunlistedorex-directory

customer, you still need to activate “Per Call Blocking” or apply for “Per Line Blocking” if you do not want to display your telephone number.

• Calls toemergencyhotline“999”cannothave their number blocked.

12 Appointment Reminder

Appointment Reminder reminds you of important appointments, by calling you at the specified time. You will hear a recorded message if you answer the appointment call within 60 seconds. Reminder message will then be automatically cleared.

ToregisteranAppointmentRemindercall1. Press ＊ 9 0 .2. Enter the appointment time in 24-hour

clock format i.e. “HHMM” where “HH” is the hour and “MM“ is the minute (e.g. If you would like to set 10:45 pm as your Appointment Reminder, simply key in 2245).

3. Press # and listen for the confirmation tone.4. Replace the handset.

TocanceltheAppointmentReminder1. P r e s s # 9 0 a n d l i s t e n f o r t h e

confirmation.2. Replace the handset.

Points To Remember• If the line is busy or the call is not

answered within 60 seconds, the reminder call will ring again in 5 minutes. If the line is still busy or the call is not answered, the reminder call will ring again in another 5 minutes. If it is not answered again, the reminder service will be canceled.

• Entriesneedtobebasedon5-minuteunit,e.g. 00, 05, 10, 15, 20, 25, 30, 35, 40, 45, 50, 55

13 Do-Not-Disturb

Do-Not-Disturb allows you to temporarily bar incoming calls. When this feature is activated, the calling party hears a Do-Not-Disturb announcement message. Only callers who know your password are able to put through.

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ToregisterDo-Not-Disturb1. P r e s s ＊ 9 5 a n d l i s t e n f o r t h e

confirmation tone.2. Replace the handset.

TocancelDo-Not-Disturb1. P r e s s # 9 5 a n d l i s t e n f o r t h e

confirmation tone.2. Replace the handset.

TochangetheDo-Not-Disturbpassword1. Press ＊ 9 4 and enter a new 4-digit

password, listen for the confirmation tone.2. Replace the handset. Note: An init ial password “0000” wil l be

assigned upon service provision.

TobreakintoDo-Not-Disturbusingpassword1. Cal ler l is tens to the Do-Not-Dis turb

message.2. Key in the password assigned by you (by

using a tone phone).3. Caller should then hear ringing tone.

Points To Remember• If you are usingMobileRing services,

Do-Not-Disturb is available to block all incoming calls to the Primary Number. Calls to the MobileRing Number can still get through.

• WhenDo-Not-Disturb isactivated, callsfrom overseas, payphones or mobile phones can only get through by keying in the password.

14 900 Infoline ServicePIN Setting

If you choose to have a PIN for added security when using 900 Infoline service, please read the following instructions.

Changing your Starter PINThe starter PIN is your first time PIN. The starter PIN can only be changed through your own registered telephone.

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Enabling/Disabling PIN entry and changing your PINAfter making your first 900 Infoline Service call, you can easily change your PIN and language options anytime by following the flowchart below.

900 Infoline Service and its PIN Hotline 2112-7373 are only applicable to touch tone telephone.