C hapter Eight - Department of Labour IT Unit is constantly seeking new ways of supporting business...
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C hapter Eight Information and communication technology
Transcript of C hapter Eight - Department of Labour IT Unit is constantly seeking new ways of supporting business...
C hapter Eight
Information and communication technology
60
Information and Communication Technology
The UIF is driven by IT and the delivery of service to the unemployed depends on the stability of the IT environment. The core
systems utilised by the Fund to execute its business are the Siyaya business application, which is an in-house application
designed and developed by the Fund, and the Axs-one application, which supports the finance environment. The Fund is
supported by Siemens in maintaining its business applications.
The Fund does not currently have in-house IT capability. IT services are delivered by Siemens as part of the Public Private
Partnership (PPP) agreement. The PPP agreement with Siemens comes to an end in November 2012. As is mentioned in
other parts of the report, the Fund experienced a huge demand for services during the economic crisis, the Fund’s information
systems proved to be robust and were able to handle the additional demand for services with negligible downtime.
The Fund’s systems are fully decentralised in all processing centres, and enables real-time data processing. The regional
capture of data at source has enabled the Fund to maintain arguably one of the most valuable databases of workers and
employers in the country.
The IT Unit is constantly seeking new ways of supporting business improvements and in this financial year has initiated the
Virtual Office project that is aimed at taking services closer to clients. The new initiative aims at integrating service channels and
speeding up the delivery of services. During this year, IT also developed and deployed a business intelligence system that seeks
to enhance operational reporting and management information.
The Fund also has its own internal call centre, supported by hardware and software that ensure the effective operation of this
environment.
C hapter Nine
Perfomance Information
62
Approved Strategic Plan of the Fund
1. Changes to the strategic plan and workplan during the year
1.1 Strategic Plan Review post the 2009/10 financial year audit
The Strategic Plan and Budget of the Fund for the 2010/11 MTEF period were approved by the Minister of Labour in October
2009. The Fund had identified the following strategic objectives:
• Re-integrate unemployed workers back into employment
• Assist in job creation
• Restructure the UIF benefits and coverage
• Combat the scourge of fraud and corruption
• Improve capacity and efficacy of the Fund
• Improve service delivery
• Improve revenue inflows
• Improve customer awareness and satisfaction
Each of the strategic objectives had specific outputs, performance indicators and targets aligned to them. The Strategic Plan
was audited during the audit on the 2009/10 financial year performance. Based on the findings and recommendations made by
the Auditor -General, the management of the Fund reviewed all strategic objectives, outputs and performance indicators. The
reviewed Strategic Plan was recommended to the Minister of Labour in September 2010 and approved in October 2010. The
review of the Fund’s Strategic Plan resulted in the following changes:
1.1.1. Outputs,PerformanceIndicatorsandTargetsthatweretransferredtooperationalplans
These outputs, performance indicators and targets were transferred to the operational plans of the different units within the
Fund and removed from the Strategic Plan of the Fund.
Strategic Objective 3: Restructure UIF benefits and coverage
Output Performance Indicator Target for 2010/11
Amend Legislation. UI Amendment Bill. Bill tabled in Parliament at end of second quarter.
Improve Benefit coverage.
Increase benefits and cover excluded workers. Increase income replacement ratio.
Develop and implement facilities management programme.
Finalise facilities management projects and upgrades.
Finalise upgrade of the Midrand building.
Maintain buildings. Implement maintenance program.
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Strategic Objective 5: Improve Capacity and efficacy of the Fund
Output Performance Indicator Target for 2010/11
Implement Performance Management system.
% Compliance to performance management policy.
96% compliance.
Build internal ICT capacity.
ICT Structure in place and implemented. Implement approved ICT structure.
Promote Sound Labour Relations.
% of grievance addressed within 30 days of receipt.
90%
% of disciplinary cases addressed within 60 days of receipt.
80%
Manage PPP the PPP contract.
Enterprise Resource Planning (F1) implemented. Stabilisation of the Financial System.
Strategic Objective 6: Improve Service Delivery
Output Performance Indicator Target for 2010/11
Improve document accessibility and document management.
% of registration, declarations , claims and related documents scanned (Back Scanning).
Finalise the backlog.
% of registration, declarations , claims and related documents scanned.
90%
1.1.2. Outputs,PerformanceIndicatorsandTargetsthatwereamended
The Auditor-General had found that these performance indicators were not well-defined and did not meet the criteria of being
specific, measurable, achievable, relevant and time bound (S.M.A.R.T). In some cases there was no clear linkage between
the outputs, indicators and targets. The recommendations made by the Auditor-General were implemented and this resulted in
wording changes to the outputs, targets and performance indicators to ensure they met the recommended criteria.
1.2 Review of Performance Information post the 2010/11 Financial year audit
The Audit Committee of the Fund, requested the Auditor-General to perform an interim audit on Performance Information
at the end of second quarter of the 2010/11 financial year. This interim audit was conducted during November and
December 2010 and a final report was issued to management of the Fund in January 2011. In the interim audit report further
recommendations were made and implemented by the Fund. The recommendations made did not change the intended goals
that the Fund wished to achieve or the substance of the prior approved objectives. The changes made are summarised below:
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1.1.
1.
Re-
alig
ned
Ou
tpu
ts, P
erfo
rman
ce In
dic
ato
rs a
nd
Tar
get
s
The
se o
utpu
ts w
ere
real
igne
d to
ens
ure
that
ther
e is
cle
ar li
nkag
e be
twee
n th
e st
rate
gic
obje
ctiv
e, o
utpu
t, pe
rfor
man
ce in
dica
tor
and
the
targ
et.
Ori
gin
alTr
ansf
erre
d t
o S
trat
egic
Ob
ject
ive
Res
tru
ctu
re t
he
UIF
Ben
efits
Imp
rove
pla
nn
ing
an
d e
ffica
cy o
f th
e F
un
d
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Impr
ove
Gov
erna
nce.
Rev
ised
cha
rter
s/te
rms
of r
efer
ence
for
Boa
rd a
nd C
omm
ittee
s.M
onito
r an
d ev
alua
te im
plem
enta
tion.
Ori
gin
alTr
ansf
erre
d t
o S
trat
egic
Ob
ject
ive
Re-
inte
gra
te u
nem
plo
yed
wo
rker
s b
ack
into
th
e L
abo
ur
Mar
ket
Imp
rove
pla
nn
ing
an
d e
ffica
cy o
f th
e F
un
d
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Rev
iew
the
adeq
uacy
and
effe
ctiv
enes
s of
inte
rnal
con
trol
, ris
k m
anag
emen
t an
d go
vern
ance
pro
cess
es.
Exe
cutio
n of
the
appr
oved
ann
ual p
lan
by th
e A
udit
Com
mitt
ee.
Exe
cutio
n of
the
appr
oved
ann
ual p
lan
by th
e A
udit
Com
mitt
ee.
Issu
e al
l fina
l rep
orts
to m
anag
emen
t by
end
of t
he y
ear.
Issu
e al
l fina
l rep
orts
to m
anag
emen
t by
end
of t
he y
ear.
Issu
e pr
ogre
ss q
uart
erly
rep
ort t
o th
e A
udit
Com
mitt
ee.
Issu
e pr
ogre
ss q
uart
erly
rep
ort t
o th
e A
udit
Com
mitt
ee.
65
1.2.
2 R
evie
wed
Ou
tpu
ts, P
erfo
rman
ce In
dic
ato
rs a
nd
Tar
get
s
Str
ateg
ic O
bje
ctiv
e 1:
Re-
inte
gra
te t
he
un
emp
loye
d w
ork
ers
bac
k in
to L
abo
ur
Mar
ket
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Des
ign
and
impl
emen
t sc
hem
es to
re-
inte
grat
e th
e un
empl
oyed
into
em
ploy
men
t.
Num
ber
of u
nem
ploy
ed
peop
le in
the
UIF
da
taba
se p
artic
ipat
ing
in
the
sche
me.
800
UIF
ben
efici
arie
s in
th
e sc
hem
e.D
esig
n sc
hem
e to
re-
in
tegr
ate
the
unem
ploy
ed
back
into
em
ploy
men
t, in
col
labo
ratio
n w
ith th
e na
tiona
l ski
lls s
trat
egy.
Num
ber
of u
nem
ploy
ed
pers
ons
enro
lled
on th
e sc
hem
e by
the
end
of
Mar
ch 2
011.
Enr
ol a
t lea
st 8
00
unem
ploy
ed p
erso
ns o
n sc
hem
e by
the
end
of
Mar
ch 2
011.
Str
ateg
ic O
bje
ctiv
e 2:
Ass
ist
in J
ob
Cre
atio
n
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Inve
st in
jo
b cr
eatio
n pr
ojec
ts.
% o
f tot
al in
vest
men
t in
vest
ed in
Soc
ial
Res
pons
ible
Inve
stm
ents
.
1% in
crea
se in
SR
I inv
estm
ents
.In
vest
in jo
b cr
eatio
n pr
ojec
ts.
% o
f tot
al m
anda
ted
inve
stm
ents
inve
sted
in
Soc
ial R
espo
nsib
le
Inve
stm
ent.
60%
Man
date
d S
ocia
l R
espo
nsib
le In
vest
men
t in
vest
ed in
Soc
ially
R
espo
nsib
le In
vest
men
ts b
y M
arch
201
1.
Str
ateg
ic O
bje
ctiv
e 3:
Co
mb
at t
he
sco
urg
e o
f F
rau
d a
nd
Co
rru
pti
on
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Rev
ise
and
impl
emen
t fr
aud
prev
entio
n st
rate
gy.
Red
uce
frau
d op
port
uniti
es.
Impl
emen
tatio
n an
d m
onito
ring
of m
anag
emen
t act
ion
plan
s.R
evis
e an
d im
plem
ent
frau
d pr
even
tion
stra
tegy
.R
educ
e fr
aud
oppo
rtun
ities
by
the
impl
emen
tatio
n of
per
iodi
c co
ntro
ls.
Impl
emen
tatio
n an
d qu
arte
rly
mon
itorin
g of
man
agem
ent
actio
n pl
ans.
Impr
ove
dete
ctio
n of
frau
d.D
ata
anal
ysis
on
decl
arat
ions
.Im
prov
e de
tect
ion
of
frau
d by
usi
ng in
form
atio
n te
chno
logy
sys
tem
s.
Impl
emen
t the
dat
a an
alys
is
syst
em o
n de
clar
atio
ns b
y en
d of
Mar
ch 2
011.
% c
ases
fina
lised
.82
% o
f cas
es r
ecei
ved/
dete
cted
ar
e fin
alis
ed.
% c
ases
fina
lised
.82
% o
f cas
es r
ecei
ved
are
final
ised
by
end
of M
arch
20
11.
Rev
ise
and
impl
emen
t ris
k m
anag
emen
t st
rate
gy.
Impl
emen
tatio
nof
the
Ris
k st
rate
gy.
Mon
itor
risks
in li
ne w
ith th
e R
isk
App
etite
fram
ewor
k.R
evis
e an
d im
plem
ent r
isk
man
agem
ent s
trat
egy.
Impl
emen
tatio
nof
the
Ris
k st
rate
gy.
Mon
itor
risks
in li
ne w
ith th
e R
isk
App
etite
fram
ewor
k.
66
Str
ateg
ic O
bje
ctiv
e 4:
Imp
rove
Cap
acit
y A
nd
Effi
cacy
Of
Th
e F
un
d
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Clo
se s
kills
ga
p.%
Wor
kpla
ce S
kills
Pla
n im
plem
ente
d.80
%C
lose
ski
lls g
ap.
% W
orkp
lace
Ski
lls P
lan
impl
emen
ted.
80%
of p
lann
ed tr
aini
ng
inte
rven
tion
impl
emen
ted
by
end
of M
arch
201
1.
Mai
nten
ance
of
the
esta
blis
hmen
t.
% v
acan
cy r
ate.
6% v
acan
cy r
ate.
Mai
nten
ance
of t
he
esta
blis
hmen
t.%
Vac
ancy
rat
e.
Ach
ieve
a m
axim
um o
f 6%
va
canc
y ra
te b
y en
d of
Mar
ch
2011
.
Des
ign
orga
nisa
tiona
l st
ruct
ure.
App
rove
d or
gani
satio
nal
stru
ctur
e.F
inal
ise
and
impl
emen
t Hea
d O
ffice
Str
uctu
re.
Des
ign
orga
nisa
tiona
l st
ruct
ure.
App
rove
d or
gani
satio
nal
stru
ctur
e.S
ubm
it H
ead
Offi
ce s
truc
ture
fo
r ap
prov
al b
y en
d of
Jul
y 20
10. I
mpl
emen
t str
uctu
re b
y en
d of
Mar
ch 2
011.
Rev
iew
the
adeq
uacy
and
ef
fect
iven
ess
of in
tern
al
cont
rol,
risk
man
agem
ent
and
gove
rnan
ce
proc
esse
s.
Exe
cutio
n of
the
appr
oved
an
nual
pla
n by
the
Aud
it C
omm
ittee
.
Exe
cutio
n of
the
appr
oved
an
nual
pla
n by
the
Aud
it C
omm
ittee
.
Rev
iew
the
adeq
uacy
and
ef
fect
iven
ess
of in
tern
al
cont
rol,
risk
man
agem
ent
and
gove
rnan
ce
proc
esse
s.
Exe
cutio
n of
the
appr
oved
an
nual
pla
n by
Inte
rnal
A
udit.
Per
form
pla
nned
aud
its a
t U
IF H
Q a
nd p
rovi
nces
by
31
Mar
ch 2
011.
Issu
e al
l fina
l rep
orts
to
man
agem
ent b
y en
d of
the
year
.
Issu
e al
l fina
l rep
orts
to
man
agem
ent b
y en
d of
the
year
.Is
sue
all fi
nal r
epor
ts to
m
anag
emen
t by
end
of
the
year
.
Issu
e al
l fina
l rep
orts
to
man
agem
ent b
y 31
Mar
ch
2011
.
Issu
e pr
ogre
ss q
uart
erly
re
port
to th
e A
udit
Com
mitt
ee.
Issu
e pr
ogre
ss q
uart
erly
rep
ort t
o th
e A
udit
Com
mitt
ee.
Issu
e pr
ogre
ss q
uart
erly
re
port
to th
e A
udit
Com
mitt
ee.
Issu
e pr
ogre
ss q
uart
erly
re
port
to th
e A
udit
Com
mitt
ee
at a
ll A
udit
Com
mitt
ee
mee
tings
of t
he fi
nanc
ial y
ear
2010
/201
1.
Impr
ove
corp
orat
e go
vern
ance
Rev
ise
char
ters
/ te
rms
of r
efer
ence
for
Boa
rd
Com
mitt
ees
Mon
itor
and
eval
uate
im
plem
enta
tion.
Impr
ove
corp
orat
e go
vern
ance
.R
evis
e ch
arte
rs /
term
s of
ref
eren
ce fo
r B
oard
C
omm
ittee
s.
Rev
ised
cha
rter
s an
d te
rms
of r
efer
ence
app
rove
d by
the
UI B
oard
by
Mar
ch 2
011.
67
Str
ateg
ic O
bje
ctiv
e 5:
Imp
rove
Ser
vice
Del
iver
y
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Impr
ove
com
plia
nce
on
decl
arat
ions
.
% o
f cla
ims
final
ised
with
in
5 w
eeks
.80
% o
f cla
ims
final
ised
with
in 5
w
eeks
.Im
prov
e co
mpl
ianc
e on
de
clar
atio
ns%
of c
laim
s fin
alis
ed
with
in 5
wee
ks.
80%
of c
laim
s fin
alis
ed w
ithin
5
wee
ks b
y en
d of
Mar
ch
2011
.
Dat
a cl
eans
ing.
Fin
alis
e da
taba
se a
naly
sis.
Add
ress
sho
rtco
min
gs.
Dat
a cl
eans
ing.
Fin
alis
e an
alys
is o
f th
e ad
dres
s an
d U
I-19
da
taba
se.
Fin
alis
e th
e an
alys
is b
y en
d of
Sep
tem
ber
2010
and
ad
dres
s th
e sh
ort c
omin
gs b
y en
d of
Mar
ch 2
011
Val
idat
e ad
dres
ses.
Val
idat
e al
l em
ploy
er a
ddre
sses
.D
ata
Man
agem
ent.
Val
idat
e al
l new
em
ploy
er
addr
esse
s.V
alid
ate
all n
ew e
mpl
oyer
ad
dres
ses
by e
nd o
f Mar
ch
2011
.
Dat
a m
anag
emen
t.%
incr
ease
on
usag
e of
u-
Fili
ng s
yste
m20
% in
crea
se in
em
ploy
ers
usin
g uF
iling
.%
incr
ease
on
usag
e of
u-
Fili
ng s
yste
m.
20%
incr
ease
in e
mpl
oyer
s us
ing
uFili
ng b
y en
d of
Mar
ch
2011
.
Ado
be-a
ir im
plem
ente
d.E
xten
d pr
ojec
t to
20%
man
ual
decl
arer
s.A
dobe
-air
impl
emen
ted.
Pilo
t the
ado
be-a
ir fo
rms
with
at
leas
t 100
0 em
ploy
ers
from
F
ebru
ary
2011
. Sta
rt r
oll o
ut
to a
ll em
ploy
ers
by e
nd o
f M
arch
201
1.
Dec
entr
alis
e cl
aim
s pr
oces
sing
fu
nctio
ns.
Num
ber
of p
roce
ssin
g ce
ntre
s.A
tota
l of
76
proc
essi
ng c
entr
es.
Dec
entr
alis
atio
nof
cla
ims
proc
essi
ngfu
nctio
ns
Incr
ease
the
num
ber
of
proc
essi
ng c
entr
esIn
crea
se p
roce
ssin
g ce
ntre
s to
a to
tal o
f 76.
Incr
ease
nu
mbe
rof
reg
iste
red
empl
oyer
s.
%in
crea
se in
num
ber
of
regi
ster
ed e
mpl
oyer
s.30
% in
crea
se in
Tax
i re
gist
ratio
ns a
s co
mpa
red
to
prev
ious
yea
r.
Incr
ease
num
ber
of r
egis
tere
d em
ploy
ers.
%in
crea
se in
num
ber
of
regi
ster
ed e
mpl
oyer
s.30
% in
crea
se in
Tax
i re
gist
ratio
ns a
s co
mpa
red
to p
revi
ous
year
by
end
of
Mar
ch 2
011.
Ext
end
clai
ms
proc
essi
ng
capa
city
toem
ploy
ers.
Num
ber
of e
mpl
oyer
s to
pa
rtic
ipat
e in
the
sche
me.
20 E
mpl
oyer
s pa
rtic
ipat
ing.
Ext
end
clai
ms
proc
essi
ng c
apac
ity to
empl
oyer
s.
Num
ber
of e
mpl
oyer
s to
pa
rtic
ipat
e in
the
sche
me.
20 E
mpl
oyer
s pa
rtic
ipat
ing
in th
e cl
aim
s pr
oces
sing
sc
hem
e by
end
of M
arch
20
11.
68
Str
ateg
ic O
bje
ctiv
e 6:
Imp
rove
Rev
enu
e In
flo
ws
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Incr
ease
rev
enue
from
UIF
empl
oyer
s.
% in
crea
se o
f rev
enue
from
UIF
em
ploy
ers.
CP
I % in
crea
se a
s co
mpa
red
to
prev
ious
yea
r.
Incr
ease
rev
enue
from
UIF
em
ploy
ers.
% in
crea
se o
f rev
enue
from
UIF
em
ploy
ers.
CP
I % in
crea
se a
s
com
pare
d to
pre
viou
s
year
by
Mar
ch 2
011.
Incr
ease
rand
val
ue o
f
over
paym
ent
reco
verie
s.
% in
crea
se o
f ove
rpay
men
t
reco
verie
s.
Col
lect
15%
of o
utst
andi
ng
bala
nce
of o
verp
aym
ents
.
Incr
ease
ran
d va
lue
of
over
paym
ent r
ecov
erie
s.
Col
lect
ion
as %
of
Ope
ning
bal
ance
.
Col
lect
15%
of
outs
tand
ing
bala
nce
of
over
paym
ents
by
Mar
ch
2011
.
Str
ateg
ic O
bje
ctiv
e 7:
Imp
rove
Cu
sto
mer
Aw
aren
ess
and
Sat
isfa
ctio
n
Ori
gin
alF
inal
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Ou
tpu
tP
erfo
rman
ce In
dic
ato
rTa
rget
Adv
ertis
e an
d
mar
ket s
ervi
ces
of th
e F
und.
Pot
entia
l aud
ienc
e re
ache
d.15
mill
ion.
Adv
ertis
e an
d m
arke
t
serv
ices
of t
he F
und.
Pot
entia
l aud
ienc
e
reac
hed.
Rea
ch a
t lea
st 1
5 m
illio
n
audi
ence
acc
ordi
ng to
GC
IS A
ll m
edia
Sur
vey
by
end
of M
arch
201
1.
Impr
ove
clie
nt
awar
enes
s an
d
satis
fact
ion.
% im
prov
emen
t on
awar
enes
s an
d sa
tisfa
ctio
n.
10%
impr
ovem
ent f
rom
last
surv
ey.
Impr
ove
clie
nt a
war
enes
s
and
satis
fact
ion.
% im
prov
emen
t
on a
war
enes
s an
d
satis
fact
ion.
A 1
0% im
prov
emen
t on
cust
omer
aw
aren
ess
and
satis
fact
ion
from
the
last
surv
ey b
y M
arch
201
1.
69
2.
WO
RK
PE
RF
OR
MA
NC
E O
F T
HE
PR
OG
RA
MM
ES
Key
Ou
tpu
ts/O
utc
om
es
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
Pro
gre
ss
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
sC
orr
ecti
ve
acti
on
Tim
eQ
Ind
icat
ors
KR
A 1
: R
E-I
NT
EG
RA
TE
UN
EM
PL
OY
ED
WO
RK
ER
S B
AC
K IN
TO
LA
BO
UR
MA
RK
ET
1.1
Des
ign
sche
me
to r
e-
inte
grat
e th
e un
empl
oyed
ba
ck in
to e
mpl
oym
ent,
in c
olla
bora
tion
with
the
natio
nal s
kills
str
ateg
y.
1-4
Num
ber
of u
nem
ploy
ed
pers
ons
enro
lled
on th
e sc
hem
e by
the
end
of
Mar
ch 2
011.
Enr
ol a
t lea
st
800
unem
ploy
ed
pers
ons
on s
chem
e by
the
end
of M
arch
20
11.
Ach
ieve
d
1976
sel
ecte
d fr
om th
e U
IF a
nd
Dol
dat
abas
e. T
hey
have
bee
n ap
prov
ed b
y th
e F
und
for
use
in
the
MQ
A T
rain
ing
Sch
eme.
VS
: L
ist
of
Lea
rner
s su
bm
itte
d
to M
QA
& A
pp
rova
l Su
bm
issi
on
.
The
dat
abas
e co
ntai
ned
mor
e ca
ndid
ates
w
ho m
et th
e re
quire
men
ts o
f the
tr
aini
ng s
chem
e th
an o
rigin
ally
an
ticip
ated
. The
es
timat
e w
as
mad
e ba
sed
on p
rior
hist
ory
in id
entif
ying
ca
ndid
ates
for
trai
ning
sch
emes
.
Non
e.
70
Key
Ou
tpu
ts/O
utc
om
es
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
Pro
gre
ssR
easo
ns
for
sig
nifi
can
t va
rian
ces
Co
rrec
tive
Act
ion
Tim
eQ
Ind
icat
ors
KR
A 2
: A
SS
IST
IN J
OB
CR
EA
TIO
N
2.1
Inve
st in
job
crea
tion
proj
ects
.1-
4%
of t
otal
man
date
d in
vest
men
ts in
vest
ed
in S
ocia
l Res
pons
ible
In
vest
men
t.
60%
Man
date
d S
ocia
l R
espo
nsib
le
Inve
stm
ent
inve
sted
in
Soc
ially
R
espo
nsib
le
Inve
stm
ents
by
Mar
ch 2
011.
No
t A
chie
ved
Man
date
d S
RI i
s 5%
of t
he
Inve
stm
ent P
ortfo
lio.
SR
I Mar
ket v
alue
as
at
31/0
3/20
11 R
1 0
35 m
illio
n eq
ual t
o 47
% o
f man
date
d so
cial
res
pons
ible
in
vest
men
t inv
este
d.
The
inve
stm
ent o
f R1,
035
m
illio
n ha
s al
read
y ta
ken
up b
y em
ploy
ers
thro
ugh
the
IDC
/UIF
fund
ing.
10
04
7 ne
w jo
bs w
ere
crea
ted
an
d 7
186
jobs
wer
e sa
ved
as a
t end
of M
arch
201
1.
VS
: A
XS
On
e.
IDC
with
draw
s th
e fu
nds
in
tran
ches
of
R50
0m. A
t the
en
d of
Mar
ch
2011
, the
y ha
d w
ithdr
awn
R1b
n of
the
R2b
n is
sued
bon
d.
The
UIF
/IDC
Sch
eme
has
been
mar
kete
d ex
tens
ivel
y to
enc
oura
ge e
mpl
oyer
s to
take
up
fund
ing
as a
n al
tern
ativ
e to
bus
ines
s sh
utdo
wns
.
71
Key
Ou
tpu
ts/
Ou
tco
mes
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
Pro
gre
ssR
easo
ns
for
sig
nifi
can
t va
rian
ces
Co
rrec
tive
Act
ion
Tim
eQ
Ind
icat
ors
KR
A 3
:CO
MB
AT
TH
E S
CO
UR
GE
OF
FR
AU
D A
ND
CO
RR
UP
TIO
N
3.1
Rev
ise
and
impl
emen
t fr
aud
prev
entio
n st
rate
gy.
1-4
Red
uce
frau
d op
port
uniti
es
by th
e im
plem
enta
tion
of
perio
dic
cont
rols
.
Impl
emen
tatio
n an
d qu
arte
rly m
onito
ring
of
man
agem
ent a
ctio
n pl
ans.
Ach
ieve
dA
ll st
rate
gic
risks
iden
tified
w
ere
mon
itore
d as
per
th
e se
t tim
e fr
ames
an
d im
plem
enta
tion
of
man
agem
ent a
ctio
n pl
ans
was
m
onito
red.
VS
: R
isk
Reg
iste
r M
on
ito
rin
g R
epo
rt.
Non
e.N
one.
1-4
Impr
ove
dete
ctio
n of
frau
d by
usi
ng
info
rmat
ion
tech
nolo
gy
syst
ems.
Impl
emen
t the
dat
a an
alys
is s
yste
m o
n de
clar
atio
ns b
y en
d of
M
arch
201
1.
No
t A
chie
ved
The
sys
tem
and
ser
ver
proc
ured
and
con
figur
atio
n of
the
syst
em w
as d
one
how
ever
the
syst
em w
as n
ot
impl
emen
ted
as a
t 31
Mar
ch
2011
.
VS
: P
roje
ct P
lan
& A
CL
sy
stem
.
Del
ays
in th
e de
liver
y of
the
serv
ers.
Ser
vers
wer
e pr
ocur
ed
and
mad
e av
aila
ble
for
use
by th
e da
ta a
naly
sis
syst
em a
nd o
ther
new
sy
stem
s of
the
Fun
d.
1-4
% c
ases
fina
lised
.82
% o
f cas
es r
ecei
ved
are
final
ised
by
end
of M
arch
20
11.
Ach
ieve
dC
ases
fina
lised
– 9
7% a
s at
31
Mar
ch 2
011
YT
D C
ase
Rec
eive
d
15
4Y
TD
Cas
es fi
nalis
ed
1
49Y
TD
Out
stan
ding
cas
es 5
VS
: C
ase
Reg
iste
r
Impr
oved
in
vest
igat
ion
proc
esse
s w
ere
impl
emen
ted.
Non
e.
72
Key
Ou
tpu
ts/
Ou
tco
mes
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
Pro
gre
ssR
easo
ns
for
sig
nifi
can
t va
rian
ces
Co
rrec
tive
Act
ion
Tim
eQ
Ind
icat
ors
KR
A 3
:CO
MB
AT
TH
E S
CO
UR
GE
OF
FR
AU
D A
ND
CO
RR
UP
TIO
N
1-4
Impl
emen
tatio
nof
the
Ris
k st
rate
gy.
Mon
itor
risks
in li
ne
with
the
Ris
k A
ppet
ite
fram
ewor
k.
Ach
ieve
dR
isk
appe
tite
fram
ewor
k de
velo
ped
and
appr
oved
for
impl
emen
tatio
n. A
ll st
rate
gic
risks
wer
e m
onito
red
in li
ne
with
ris
k ap
petit
e fr
amew
ork.
VS
: R
isk
Ap
pet
ite
Fra
mew
ork
R
epo
rt .
Non
e.N
one.
73
Key
Ou
tpu
ts/O
utc
om
es
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
Pro
gre
ssR
easo
ns
for
sig
nifi
can
t va
rian
ces
Co
rrec
tive
Act
ion
Tim
eQ
Ind
icat
ors
KR
A 4
: IM
PR
OV
E C
AP
AC
ITY
AN
D E
FF
ICA
CY
OF
TH
E F
UN
D
4.1
Clo
se s
kills
gap
.1-
4%
Wor
kpla
ce S
kills
Pla
n im
plem
ente
d.80
% o
f pla
nned
tr
aini
ng in
terv
entio
n im
plem
ente
d by
end
of
Mar
ch 2
011.
No
t A
chie
ved
74 %
of p
lann
ed tr
aini
ng
inte
rven
tions
wer
e im
plem
ente
d by
31
Mar
ch 2
011
achi
eved
.
VS
: Tr
ain
ing
Reg
iste
rs
Insu
ffici
ent
data
base
of
accr
edite
d tr
aini
ng
prov
ider
s.
The
Fun
d ha
s st
arte
d a
proc
ess
to in
vite
se
rvic
e pr
ovid
ers
to
regi
ster
on
the
supp
lier
data
base
of t
he F
und.
4.2
Mai
nten
ance
of t
he
esta
blis
hmen
t.1-
4%
Vac
ancy
rat
e.
Ach
ieve
a m
axim
um
of 6
% v
acan
cy r
ate
by
end
of M
arch
201
1.
No
t A
chie
ved
6.59
% v
acan
cy r
ate
achi
eved
by
end
of M
arch
201
1.
VS
: P
ersa
l Rep
ort
s
Del
ays
in o
btai
ning
S
AQ
A v
erifi
catio
n of
qua
lifica
tions
.
Fun
d is
in c
onst
ant
disc
ussi
ons
with
SA
QA
on
cas
es h
ande
d ov
er
for
verifi
catio
n.
4.3
Des
ign
orga
nisa
tiona
l st
ruct
ure.
1-4
App
rove
d or
gani
satio
nal
stru
ctur
e.S
ubm
it H
ead
Offi
ce
stru
ctur
e fo
r ap
prov
al
by e
nd o
f Jul
y 20
10.
Impl
emen
t str
uctu
re
by e
nd o
f Mar
ch 2
011.
No
t A
chie
ved
The
pro
pose
d or
gani
satio
nal
stru
ctur
e w
as s
ubm
itted
for
appr
oval
. Aw
aitin
g fo
r ap
prov
al.
VS
: S
ub
mis
sio
n t
o U
I Bo
ard
&
Exe
cuti
ve A
uth
ori
ty.
Non
e.C
onsu
ltatio
ns w
ith th
e re
leva
nt s
take
hold
ers
is ta
king
pla
ce
and
inpu
ts w
ill b
e in
corp
orat
ed in
the
prop
osed
str
uctu
re fo
r re
-sub
mis
sion
.
74
Key
Ou
tpu
ts/O
utc
om
esM
easu
rab
le P
erfo
rman
ce
Ind
icat
ors
Targ
etP
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s C
orr
ecti
ve A
ctio
n
Tim
e Q
Ind
icat
ors
KR
A 4
:IM
PR
OV
E C
AP
AC
ITY
AN
D E
FF
ICA
CY
OF
TH
E F
UN
D
4.4.
Rev
iew
the
adeq
uacy
an
d ef
fect
iven
ess
of in
tern
al c
ontr
ol,
risk
man
agem
ent
and
gove
rnan
ce
proc
esse
s.
1-4
Exe
cutio
n of
the
appr
oved
ann
ual p
lan
by
Inte
rnal
Aud
it.
Per
form
pla
nned
au
dits
at U
IF H
Q a
nd
prov
ince
s by
31
Mar
ch
2011
.
Ach
ieve
d
All
plan
ned
audi
ts in
line
with
the
appr
oved
pla
n w
ere
perf
orm
ed.
VS
: A
ud
it E
ng
agem
ent
lett
ers/
P
rog
ress
rep
ort
s.
Non
e.N
one.
1-4
Issu
e al
l fina
l rep
orts
to
man
agem
ent b
y en
d of
th
e ye
ar.
Issu
e al
l fina
l rep
orts
to
man
agem
ent b
y 31
M
arch
201
1.
No
t A
chie
ved
Fin
al r
epor
ts h
ave
been
issu
ed to
m
anag
emen
t by
year
end
with
the
exce
ptio
n of
one
rep
ort t
hat w
as
only
fina
lised
in M
ay 2
011.
Fin
alis
ed
repo
rts
incl
uded
3 m
ore
audi
ts th
at
wer
e re
ques
ted
by m
anag
emen
t an
d w
ere
not p
art o
f the
Aud
it P
lan.
VS
: A
ud
it R
epo
rts
and
Au
dit
co
mm
itte
e re
po
rt.
Non
e.N
one.
1-4
Issu
e pr
ogre
ss q
uart
erly
re
port
to th
e A
udit
Com
mitt
ee.
Issu
e pr
ogre
ss
quar
terly
rep
ort t
o th
e A
udit
Com
mitt
ee a
t al
l Aud
it C
omm
ittee
m
eetin
gs o
f the
fin
anci
al y
ear
2010
/201
1
Ach
ieve
d
All
quar
terly
pro
gres
s re
port
s w
ere
issu
ed to
the
Aud
it C
omm
ittee
.
VS
: Q
uar
terl
y A
ud
it R
epo
rts
Non
e.N
one.
4.5
Impr
ove
corp
orat
e go
vern
ance
.1-
4R
evis
e ch
arte
rs /
term
s of
ref
eren
ce fo
r B
oard
C
omm
ittee
s.
Rev
ised
cha
rter
s an
d te
rms
of r
efer
ence
ap
prov
ed b
y th
e U
I B
oard
by
Mar
ch 2
011.
Ach
ieve
dU
I Boa
rd a
nd A
udit
Com
mitt
ee h
as
appr
oved
the
2010
/201
1 ch
arte
rs.
VS
: A
ud
it C
om
mit
tee
Ch
arte
r &
M
inu
tes
of
UI B
oar
d M
eeti
ng
.
Non
e.N
one.
75
Key
Ou
tpu
ts/
Ou
tco
mes
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
P
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s
Co
rrec
tive
Act
ion
Tim
e Q
Ind
icat
ors
KR
A 5
: IM
PR
OV
E S
ER
VIC
E D
EL
IVE
RY
5.1
Impr
ove
com
plia
nce
on
decl
arat
ions
.
1-4
% o
f cla
ims
final
ised
w
ithin
5 w
eeks
.80
% o
f cla
ims
final
ised
w
ithin
5 w
eeks
by
end
of
Mar
ch 2
011.
No
t A
chie
ved
Pro
vR
ecF
in%
B
fn37
,485
28,7
0977
%C
T11
8,52
569
,834
59%
Dbn
103,
595
76,7
0274
%E
L27
,298
18,9
7970
%G
rg18
,589
15,0
0981
%G
mn
64,7
8049
,872
77%
Jhb
88,0
1371
,477
81%
Km
b20
,523
15,2
5274
%M
mb
28,9
3822
,858
79%
Pm
b37
,135
25,1
3768
%P
ol48
,908
35,8
2673
%P
E36
,375
19,9
4155
%P
ta58
,614
46,0
0878
%W
tb63
,218
51,7
9582
%To
tal
751,
996
547,
399
73%
VS
: S
IYA
YA
MIS
RE
PO
RT
S.
Non
com
plia
nce
by e
mpl
oyer
s an
d ap
plic
ants
res
ult i
n de
lays
in fi
naliz
ing
clai
ms.
Ass
ista
nce
is
bein
g re
nder
ed
by O
pera
tions
at
Hea
d O
ffice
in
the
capt
urin
g of
bac
klog
de
clar
atio
ns a
nd
clai
ms
from
the
prov
ince
s.
5.2
Dat
a cl
eans
ing.
1-4
Fin
alis
e an
alys
is o
f th
e ad
dres
s an
d U
I-19
dat
abas
e.
Fin
alis
e th
e an
alys
is b
y en
d of
Sep
tem
ber
2010
an
d ad
dres
s th
e sh
ort
com
ings
by
end
of M
arch
20
11.
No
t A
chie
ved
T
he a
naly
sis
was
par
tially
don
e an
d a
list o
f are
as r
equi
ring
atte
ntio
n ha
s be
en d
ocum
ente
d. S
ome
chan
ges
to
the
data
hav
e al
read
y be
en m
ade.
37
9 up
date
s w
ere
done
in th
is q
uart
er
brin
ging
the
tota
l num
ber
of u
pdat
es to
15
916
for
the
year
.
VS
: D
ocu
men
t lis
tin
g d
ata
qu
alit
y re
qu
irem
ents
an
d c
alls
log
ged
wit
h
Sie
men
s.
Del
ays
in r
ecei
ving
re
spon
ses
from
em
ploy
ers.
Dat
a C
lean
sing
will
be
man
aged
as
a sp
ecia
l pro
ject
in th
e ne
w y
ear
to u
pdat
e th
e en
tire
addr
ess
data
base
.
76
Key
Ou
tpu
ts/
Ou
tco
mes
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
P
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s
Co
rrec
tive
Act
ion
Tim
e Q
Ind
icat
ors
KR
A 5
: IM
PR
OV
E S
ER
VIC
E D
EL
IVE
RY
5.3
Dat
a M
anag
emen
t.1-
4V
alid
ate
all n
ew
empl
oyer
add
ress
es.
Val
idat
e al
l new
em
ploy
er a
ddre
sses
by
end
of M
arch
201
1.
No
t A
chie
ved
48 2
24 n
ew e
mpl
oyer
reg
istr
atio
n ad
dres
ses
wer
e ch
ecke
d w
ith S
AP
O.
VS
: C
ON
FIR
MA
TIO
N F
RO
M S
AP
O
and
Siy
aya
dat
a b
ase.
Del
ays
in r
ecei
ving
re
spon
ses
from
em
ploy
ers.
Dat
a C
lean
sing
will
be
man
aged
as
a sp
ecia
l pro
ject
in th
e ne
w y
ear
to u
pdat
e th
e en
tire
addr
ess
data
base
.
% in
crea
se o
n us
age
of u
-Fili
ng s
yste
m.
20%
incr
ease
in
empl
oyer
s us
ing
uFili
ng
by e
nd o
f Mar
ch 2
011.
Ach
ieve
dA
ctiv
e ufi
ling
empl
oyer
s as
at 3
1 M
arch
20
10 –
151
84A
ctiv
e ufi
ling
empl
oyer
s as
at 3
1 M
arch
201
1- 2
6336
rep
rese
nt
a 73
%
incr
ease
VS
: u
Fili
ng
Ad
min
Rep
ort
s
Adv
ertis
ing
& M
arke
ting
cam
paig
ns o
n uF
iling
and
UIF
co
mpl
ianc
e co
ntrib
uted
to
the
incr
ease
in
a n
umbe
r of
em
ploy
ers
usin
g th
e uF
iling
sys
tem
.
Non
e.
1-4
Ado
be-a
ir im
plem
ente
d.P
ilot t
he a
dobe
-air
form
s w
ith a
t lea
st
1000
em
ploy
ers
from
F
ebru
ary
2011
. Sta
rt r
oll
out t
o al
l em
ploy
ers
by
end
of M
arch
201
1.
No
t A
chie
ved
The
dev
elop
men
t of t
he IT
app
licat
ion
to im
plem
ent t
he a
dobe
form
s co
mm
ence
d in
Nov
embe
r 20
10, a
nd
was
initi
ally
ant
icip
ated
for
com
plet
ion
by A
pril
2011
, but
due
to th
e te
chni
cally
co
mpl
ex s
olut
ion
and
host
ing
depe
nden
cies
the
depl
oym
ent o
f the
so
lutio
n ha
s be
en d
elay
ed.
VS
: P
roje
ct R
epo
rts.
Tech
nica
l co
mpl
exiti
es w
ith
the
inte
rfac
e de
velo
pmen
t de
laye
d th
e pr
ojec
t.
App
licat
ion
is in
fina
l de
velo
pmen
t and
te
stin
g fo
llow
ing
wor
karo
und
solu
tions
that
Fun
d im
plem
ente
d to
m
itiga
te th
e te
chni
cal
diffi
culti
es.
77
Key
Ou
tpu
ts/
Ou
tco
mes
Mea
sura
ble
Per
form
ance
In
dic
ato
rsTa
rget
P
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s
Co
rrec
tive
Act
ion
Tim
e Q
Ind
icat
ors
KR
A 5
: IM
PR
OV
E S
ER
VIC
E D
EL
IVE
RY
5.4D
ecen
tral
isat
ion
of c
laim
s pr
oces
sing
Fun
ctio
ns.
1-4
Incr
ease
the
num
ber
of p
roce
ssin
g ce
ntre
s.In
crea
se p
roce
ssin
g ce
ntre
s to
a to
tal o
f 76.
Ach
ieve
d
A to
tal o
f 81
cent
res
had
pro
cess
ed
clai
ms
durin
g th
e ye
ar.
VS
Ope
ratio
ns r
epor
t.
The
Fun
d cr
eate
d m
ore
proc
essi
ng
cent
res
than
pl
anne
d to
dea
l w
ith th
e in
crea
sing
cl
aim
s vo
lum
es
thro
ugho
ut th
e co
untr
y. T
his
is
in li
ne w
ith th
e se
rvic
e de
liver
y im
prov
emen
t goa
l of
the
Dep
artm
ent
of L
abou
r.
Non
e.
5.5
Incr
ease
nu
mbe
rof
reg
iste
red
empl
oyer
s.
1-4
%in
crea
se in
nu
mbe
r of
reg
iste
red
empl
oyer
s.
30%
incr
ease
in
Taxi
reg
istr
atio
ns a
s co
mpa
red
to p
revi
ous
year
by
end
of M
arch
20
11.
No
t A
chie
ved
Tota
l Reg
istr
atio
ns a
s at
31
Mar
ch 2
010
– 61
69To
tal R
egis
trat
ions
as
at 3
1 M
arch
201
1 –
6455
– a
n in
crea
se o
f 286
= 4
, 6%
.
VS
Op
erat
ion
s re
po
rt a
nd
Siy
aya
dat
abas
e.
Poo
r co
mpl
ianc
e an
d th
e co
mpl
exity
of
the
indu
stry
.
The
Fun
d in
itiat
ed
the
taxi
roa
d-sh
ow
cam
paig
ns in
all
prov
ince
s, a
dvoc
acy
cam
paig
ns a
nd h
eld
mee
tings
with
the
taxi
ass
ocia
tions
an
d th
e D
epar
tmen
t of
Tra
nspo
rt in
an
effo
rt to
res
olve
the
obst
acle
s.
5.6
Ext
end
clai
ms
proc
essi
ng
capa
city
toem
ploy
ers.
1-4
Num
ber
of e
mpl
oyer
s to
par
ticip
ate
in th
e sc
hem
e.
20 E
mpl
oyer
s pa
rtic
ipat
ing
in th
e cl
aim
s pr
oces
sing
sc
hem
e by
end
of M
arch
20
11.
No
t A
chie
ved
15 e
mpl
oyer
s w
ere
iden
tified
but
the
proj
ect h
as n
ot b
een
impl
emen
ted.
VS
Op
erat
ion
s re
po
rt a
nd
Siy
aya
dat
abas
e.
Link
ed to
im
plem
enta
tion
of
adob
e-ai
r pr
ojec
t.
Will
be
impl
emen
ted
as p
art o
f ad
obe-
air
proj
ect.
78
Key
Ou
tpu
ts/O
utc
om
esM
easu
rab
le P
erfo
rman
ce
Ind
icat
ors
Targ
etP
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s
Co
rrec
tive
Act
ion
Tim
e Q
Ind
icat
ors
KR
A 6
:IM
PR
OV
E R
EV
EN
UE
INF
LO
W
6.1
Incr
ease
rev
enue
from
U
IF e
mpl
oyer
s.1-
4%
incr
ease
of r
even
ue
from
UIF
em
ploy
ers.
CP
I % in
crea
se a
s co
mpa
red
to p
revi
ous
year
by
Mar
ch 2
011.
Ach
ieve
dM
arch
201
0 R
10.8
b
illio
nM
arch
201
1 R
11.3
bill
ion
5.
37%
incr
ease
ver
sus
4.1%
CP
I.V
S:
AX
SO
ne
Non
e.N
one.
6.2
Incr
ease
ran
d va
lue
of o
verp
aym
ent
reco
verie
s.
Col
lect
ion
as %
of
Ope
ning
bal
ance
.C
olle
ct 1
5% o
f ou
tsta
ndin
g ba
lanc
e of
ov
erpa
ymen
ts b
y M
arch
20
11.
Ach
ieve
d
Rec
over
ies
as a
t 31
Mar
ch 2
011
amou
nted
to
R58
mill
ion
.
22%
of b
alan
ce
(ope
ning
bal
ance
plu
s ov
erpa
ymen
ts r
aise
d du
ring
the
year
) of
ov
erpa
ymen
ts r
ecov
ered
.
VS
: A
XS
On
e.
The
Fun
d im
plem
ente
d a
new
de
bt m
anag
emen
t sy
stem
from
Apr
il 20
10.
Ove
rall
colle
ctio
n an
d m
anag
emen
t of
thes
e de
bts
has
impr
oved
as
a re
sult.
Non
e.
79
Key
Ou
tpu
ts/O
utc
om
esM
easu
rab
le P
erfo
rman
ce
Ind
icat
ors
Targ
etP
rog
ress
Rea
son
s fo
r si
gn
ifica
nt
vari
ance
s C
orr
ecti
ve A
ctio
n
Tim
e Q
Ind
icat
ors
KR
A 7
:IM
PR
OV
E C
US
TO
ME
R A
WA
RE
NE
SS
AN
D S
AT
ISFA
CT
ION
7.1
Adv
ertis
e an
d m
arke
t ser
vice
s of
th
e F
und.
Pot
entia
l aud
ienc
e re
ache
d.R
each
at l
east
15
mill
ion
audi
ence
acc
ordi
ng to
G
CIS
All
med
ia S
urve
y by
end
of M
arch
201
1.
Ach
ieve
d
Thr
ee m
onth
UIF
aw
aren
ess
cam
paig
n fo
cusi
ng o
n th
e Ta
xi
indu
stry
and
dom
estic
em
ploy
ers
had
an
audi
ence
rea
ch o
f 41
m
illio
n ac
cord
ing
to th
e G
CIS
The
lma
Rep
ort.
VS
: GC
IS T
hel
ma
Rep
ort
.
GC
IS a
ssis
ted
the
Fun
d to
get
mor
e va
lue
for
mon
ey o
n its
adv
ertis
ing.
D
eliv
ered
mile
age
in
term
s of
adv
ertis
ing
med
ium
s ex
ceed
ed th
e pl
anne
d de
liver
able
s as
a
resu
lt.
Non
e.
7.2
Impr
ove
clie
nt
awar
enes
s an
d sa
tisfa
ctio
n.
% im
prov
emen
t on
aw
aren
ess
and
satis
fact
ion.
A 1
0% im
prov
emen
t on
cust
omer
aw
aren
ess
and
satis
fact
ion
from
the
last
su
rvey
by
Mar
ch 2
011.
Ach
ieve
d
The
201
1 su
rvey
rep
ort
reco
rded
a 7
8.8%
sa
tisfa
ctio
n ve
rsus
62.
7%
reco
rded
in th
e 20
04
surv
ey.
26 %
imp
rove
men
t.
VS
: S
urv
ey R
epo
rts.
The
Fun
d co
ntin
ues
to im
plem
ent s
ervi
ce
deliv
ery
impr
ovem
ent
initi
ativ
es s
ince
the
2004
Clie
nt S
atis
fact
ion
Sur
vey.
Non
e.
80
DE
FIN
ITIO
NS
OF
IND
ICA
TO
RS
AN
D T
AR
GE
TS
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
1.
Num
ber
of u
nem
ploy
ed p
erso
ns e
nrol
led
on th
e sc
hem
e by
end
of M
arch
201
1.
1.1.
E
nrol
at l
east
800
une
mpl
oyed
per
sons
on
sche
me
by th
e en
d of
Mar
ch 2
011.
En
rol
on
th
e sc
hem
e: A
ppro
val o
f th
e sc
hem
e an
d th
e se
ctor
al t
rain
ing
auth
ority
to
carr
y ou
t the
trai
ning
sch
eme.
App
rent
ice
/ Lea
rner
ship
can
dida
tes
iden
tified
, app
rove
d an
d m
ade
avai
labl
e fo
r th
e pa
rtic
ipat
ing
sect
oral
trai
ning
aut
horit
y.
The
Fun
d ha
s no
con
trol
ove
r th
e in
tern
al p
roce
sses
at t
he v
ario
us S
ETA
s th
at le
ad to
th
e tr
aini
ng a
gre
emen
ts b
eing
sig
ned.
Po
vert
y A
llevi
atio
n S
chem
es:
Sch
emes
est
ablis
hed
in t
erm
s of
Sec
tion
48 o
f T
he
Une
mpl
oym
ent I
nsur
ance
Act
(N
o. 6
3 of
200
1)(1
) T
he B
oard
mus
t—
(a)
advi
se th
e M
inis
ter
on—
(ii
i) po
licie
s fo
r m
inim
isin
g un
empl
oym
ent;
and
(iv)
the
crea
tion
of s
chem
es to
alle
viat
e th
e ef
fect
s of
une
mpl
oym
ent;
2.
Exe
cutio
n of
the
appr
oved
ann
ual p
lan
by In
tern
al A
udit.
2.1.
P
erfo
rm p
lann
ed a
udits
at U
IF H
Q a
nd p
rovi
nces
by
31 M
arch
201
2.
2.2.
Is
sue
all fi
nal r
epor
t to
man
agem
ent b
y th
e en
d of
the
year
.
2.3.
Is
sue
prog
ress
qua
rter
ly r
epor
t to
the
Aud
it
C
omm
ittee
.
Ap
pro
ved
an
nu
al p
lan
:A p
lan
that
indi
cate
s th
e pr
opos
ed s
cope
by
inte
rnal
aud
it an
d is
sig
ned
off (
appr
oved
) by
the
audi
t com
mitt
ee.
Exe
cuti
on
of
the
app
rove
d a
nn
ual
pla
n:
To p
erfo
rm a
udits
as
per
the
annu
al p
lan,
fo
r th
e fin
anci
al y
ear
(Pla
nnin
g –
Fie
ldw
ork
and
Rep
ortin
g).
Fin
al R
epo
rt:
All
Inte
rnal
Aud
it re
port
s w
ith a
gree
d ac
tions
si
gned
of
by t
he a
udito
r an
d th
e au
dite
e.Q
uar
terl
y P
rog
ress
Rep
ort
s: A
ll re
port
s fin
aliz
ed f
or t
he q
uart
er a
re c
onso
lidat
ed
into
an
audi
t co
mm
ittee
rep
ort,
and
are
pres
ente
d to
the
aud
it co
mm
ittee
, as
wel
l as
trac
king
the
prog
ress
aga
inst
the
appr
oved
ann
ual a
udit
plan
.
81
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
3.
% o
f tot
al m
anda
ted
inve
stm
ents
inve
sted
in S
ocia
l Res
pons
ible
Inve
stm
ent.
3.1.
60%
Man
date
d S
ocia
l Res
pons
ible
Inve
stm
ent i
nves
ted
in S
ocia
lly
Res
pons
ible
Inve
stm
ents
by
Mar
ch 2
011.
Man
dat
ed S
oci
al R
esp
on
sib
le I
nve
stm
ent
: App
rove
d st
rate
gic
asse
t al
loca
tion
as
per
the
Fun
d’s
appr
oved
Inve
stm
ent M
anda
te
Tota
l m
arke
t va
lue
of “
Soc
ial
Res
pons
ible
Inv
estm
ent”
as
a pe
rcen
tage
of
the
tota
l m
arke
t va
lue
of t
he F
und’
s In
vest
men
t P
ortfo
lio
as a
t 1
Apr
il 20
10 a
ccor
ding
to
the
F
und’
s a
ppro
ved
Inve
stm
ent M
anda
te.
So
cial
Res
po
nsi
bili
ty In
vest
men
tS
ocia
l R
espo
nsib
ility
In
vest
men
t in
th
e S
trat
egic
P
lan
refe
rs
to
Dire
ct
Soc
ial
Res
pons
ibili
ty In
vest
men
ts.
So
cial
Res
po
nsi
ble
In
vest
men
t (“
SR
I”)
mea
ns m
akin
g in
vest
men
ts i
n in
stru
men
ts
and
com
pani
es w
hich
hav
e a
high
and
pos
itive
soc
ial i
mpa
ct. T
hese
effo
rts
may
targ
et
and
supp
ort
activ
ities
des
igne
d to
alle
viat
e un
empl
oym
ent,
stim
ulat
e jo
b cr
eatio
n an
d en
cour
age
job
rete
ntio
n, t
rain
ing
and
skill
s de
velo
pmen
t. T
hese
effo
rts
may
al
so m
ake
capi
tal
avai
labl
e to
com
pani
es o
r in
divi
dual
s w
ho m
ay o
ther
wis
e no
t be
gr
ante
d fin
anci
ng f
rom
mai
nstr
eam
cor
pora
te fi
nanc
ial
sour
ces,
to
supp
ort
abov
e m
entio
ned
activ
ities
. S
RI
shou
ld n
ot b
e vi
ewed
as
subs
idy
finan
ce;
the
prin
cipl
es o
f po
rtfo
lio m
anag
emen
t sh
ould
pre
vail.
SR
I ca
n be
acc
esse
d th
roug
h eq
uitie
s, b
onds
or
mon
ey m
arke
t in
stru
men
ts.
Soc
ial r
espo
nsib
le in
vest
men
ts m
ust
have
sus
tain
able
, en
viro
nmen
tally
an
d so
cial
ly
bene
ficia
l op
erat
ions
. S
usta
inab
le
and
resp
onsi
ble
inve
stm
ent
is a
mar
ket
driv
en m
etho
dolo
gy t
hat
offe
rs c
ompe
titiv
e fin
anci
al r
etur
n w
hile
del
iver
ing
soci
al b
enefi
ts.
Dir
ect
So
cial
Res
po
nsi
bili
ty I
nve
stm
ent
(Dir
ect
SR
I) m
eans
inst
rum
ents
tha
t ha
ve
a po
sitiv
e so
cial
im
pact
but
whe
re fi
nanc
ial
retu
rns
are
sacr
ifice
d (t
o so
me
exte
nd)
to a
chie
ve t
he d
esire
d le
vel
of s
ocia
l im
pact
. T
he l
evel
of
soci
al i
mpa
ct i
s im
port
ant
and
coul
d be
cla
ssifi
ed a
s th
e pr
imar
y ob
ject
ive
alth
ough
ret
urn
is r
ecei
ved.
The
se
inst
rum
ents
mus
t al
so h
ave
a m
arke
t be
nchm
ark
and
shou
ld b
e re
lativ
ely
easy
to
impl
emen
t to
avo
id d
istr
actio
n fr
om t
he c
ore
purp
ose
of t
he F
und.
The
max
imum
in
vest
men
t per
iod
will
be
limite
d to
sev
en y
ears
.
82
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
4.
Rev
ise
char
ters
/ te
rms
of r
efer
ence
for
Boa
rd C
omm
ittee
s.
4.1.
Rev
ised
Cha
rter
s an
d te
rms
of r
efer
ence
app
rove
d by
the
UI B
oard
by
Mar
ch
2011
.
Bo
ard
Co
mm
itte
e C
har
ters
: T
he C
omm
ittee
Cha
rter
s se
ts o
ut th
e ro
le, c
ompo
sitio
n an
d re
spon
sibi
litie
s of
the
com
mitt
ees
Thi
s re
fers
to
the
Con
stitu
tion
of t
he B
oard
as
prov
ided
for
by
Sec
tion
50 o
f th
e U
I Act
. F
or A
udit
Com
mitt
ee
this
ref
ers
to T
reas
ury
Reg
ulat
ion
27(1
)(6)
.
Rev
ise
Ch
arte
rs:
The
rol
e, c
ompo
sitio
n an
d re
spon
sibi
litie
s of
the
com
mitt
ees
need
to
be
revi
sed
on a
reg
ular
bas
is t
o st
ay r
elev
ant
to t
he o
rgan
izat
ion
and
its g
oals
the
ch
arte
rs n
eed
to b
e re
view
ed a
nnua
lly to
ens
ure
that
they
sta
y re
leva
nt. I
t is
durin
g th
is
revi
ew th
at th
ey c
an b
e am
ende
d or
rev
ised
.
Mo
nit
ori
ng
& E
valu
atio
n:
Mon
itorin
g is
a fu
nctio
n es
tabl
ishi
ng in
dica
tors
of e
ffici
ency
, effe
ctiv
enes
s an
dim
pact
, co
llect
inf
orm
atio
n re
latin
g to
the
se i
ndic
ator
s, r
ecor
ding
the
inf
orm
atio
n,
anal
yzin
g th
e in
form
atio
n us
ing
the
info
rmat
ion
to in
form
man
agem
ent.
Eva
luat
ion,
loo
k at
effi
cien
cy,
effe
ctiv
enes
s an
d im
pact
wha
t th
e co
mm
ittee
int
ende
d to
ach
ieve
– w
hat
impa
ct d
id it
wan
t to
mak
e -
asse
ssin
g its
pro
gres
s to
war
ds w
hat
it w
ante
d to
ach
ieve
, its
impa
ct ta
rget
s.
A M
onito
ring
and
Eva
luat
ion
repo
rt n
eeds
to b
e co
mpi
led
for
each
Boa
rd C
omm
ittee
stat
ing
its in
dica
tors
of e
ffici
ency
, effe
ctiv
enes
s an
d pr
ogre
ss to
war
ds w
hat i
t wan
ted
to
achi
eve
to b
e su
bmitt
ed tp
the
Boa
rd C
hair
Per
son
befo
re 3
1 M
arch
201
1.
5.
Red
uce
frau
d op
port
uniti
es b
y im
plem
enta
tion
of p
erio
dic
cont
rols
.
5.1.
Im
plem
enta
tion
and
quar
terly
mon
itorin
g of
man
agem
ent a
ctio
n pl
ans.
Red
uce
fr
aud
o
pp
ort
un
itie
s:
Inve
stig
ate
inte
rnal
co
ntro
l ga
ps
base
d on
fr
aud
inve
stig
atio
ns a
nd p
rovi
de r
ecom
men
datio
ns to
add
ress
the
gaps
acc
ordi
ngly
impr
ove
the
Fun
d’s
inte
rnal
con
trol
s to
min
imiz
e fr
audu
lent
act
iviti
es.
Man
agem
ent
Act
ion
Pla
ns:
Pro
vide
a q
uart
erly
rep
ort
to t
he U
IC w
ithin
one
mon
th
afte
r th
e en
d of
the
qua
rter
with
rec
omm
enda
tions
to
addr
ess
inte
rnal
con
trol
gap
s ba
sed
on fr
aud
inve
stig
atio
ns w
ith fo
llow
-up
feed
back
on
man
agem
ent i
mpl
emen
tatio
n on
prio
r qu
arte
r re
com
men
datio
ns.
6.
Impr
ove
dete
ctio
n of
frau
d by
usi
ng in
form
atio
n te
chno
logy
sys
tem
s.
6.1.
Im
plem
ent t
he d
ata
anal
ysis
sys
tem
on
decl
arat
ions
by
end
of M
arch
201
1.
Imp
lem
enta
tio
n:
Impl
emen
tatio
n re
fers
to th
e pu
rcha
se, s
et-u
p an
d av
aila
bilit
y of
the
syst
em fo
r us
e by
Ris
k M
anag
emen
t.
Imp
rove
D
etec
tio
n
of
Fra
ud
: C
ondu
ctin
g in
vest
igat
ions
, em
bark
ing
on
frau
d aw
aren
ess
and
dete
ctio
n ca
mpa
igns
and
im
plem
entin
g sy
stem
s ai
med
at
dete
ctin
g fr
aud.
Dat
a A
nal
ysis
Sys
tem
: A
udit
Com
man
d La
ngua
ge s
yste
m im
plem
ente
d by
31
Mar
ch
2011
.
83
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
7.
Fra
ud c
ases
fina
lised
.
7.1.
82
% o
f cas
es r
ecei
ved
are
final
ised
by
end
of M
arch
201
1.
Cas
es F
inal
ised
: F
raud
cas
es a
re r
ecei
ved
thro
ugh
a fr
aud
e m
ail,
Fra
ud h
otlin
e an
d al
so r
efer
rals
fro
m d
iffer
ent
sect
ions
of
the
Fun
d. T
he c
ases
are
reg
iste
red
on
the
case
dat
a ba
se a
nd i
nves
tigat
ion
dock
ets
are
open
ed w
ith c
ase
num
bers
and
al
loca
ted
to in
vest
igat
ors,
onc
e th
e ca
ses
are
final
ised
a c
ompi
led
repo
rt w
ith fi
ndin
gs
and
reco
mm
enda
tions
is th
en s
igne
d of
f by
the
Man
ager
Fra
ud a
nd r
efer
the
case
s to
ca
se a
naly
sts
for
clos
e ou
t on
the
case
dat
abas
e (e
lect
roni
c sy
stem
).
8.
Impl
emen
tatio
n of
the
Ris
k st
rate
gy.
8.1.
M
onito
r ris
ks in
line
with
the
Ris
k A
ppet
ite fr
amew
ork.
Ris
k S
trat
egy:
Imp
lem
enta
tio
n o
f R
isk
Str
ateg
y: R
isk
Ass
essm
ent
is c
ondu
cted
ann
ually
, R
isk
Reg
iste
r de
velo
ped,
impl
emen
tatio
n of
man
agem
ent
actio
n pl
ans
and
risk
mon
itorin
g is
con
duct
ed.
Mo
nit
ori
ng
Ris
k: A
ll m
anag
emen
t ac
tion
plan
s ar
e m
onito
red
as p
er t
he s
et t
ime
fram
es u
sing
the
stra
tegi
c m
onito
ring
mat
rix a
nd th
e m
atrix
is u
pdat
ed a
ccor
ding
ly a
nd
sign
ed o
ff by
the
Com
mis
sion
er o
n a
quar
terly
bas
is.
Ris
k A
pp
etit
e F
ram
ewo
rk:
Is a
too
l us
ed t
o m
onito
r th
e ac
cept
able
lev
els
of r
isks
av
aila
ble
with
in t
he f
und
whi
ch a
re d
eriv
ed f
rom
the
ope
ratio
nal
and
stra
tegi
c R
isk
profi
le.
9.
% W
orkp
lace
Ski
lls P
lan
impl
emen
ted.
9.1.
80
% o
f pla
nned
trai
ning
inte
rven
tion
impl
emen
ted
by e
nd o
f Mar
ch 2
011.
Imp
lem
ente
d:
Impl
emen
tatio
n of
the
wor
kpla
ce s
kills
pla
n re
fers
to
appr
oval
and
at
tend
ance
of
the
trai
ning
cou
rses
ide
ntifi
ed a
s pr
iorit
y in
the
app
rove
d W
orkp
lace
S
kills
Pla
n of
the
Fun
d.
Wo
rkp
lace
Ski
lls P
lan
: A p
lan
deve
lope
d ev
ery
year
at e
nter
pris
e le
vel t
hat d
escr
ibes
th
e F
unds
tra
inin
g an
d sk
ills
deve
lopm
ent
stra
tegy
for
its
wor
kfor
ce t
hat
will
hel
p it
to
mee
t its
ove
rall
obje
ctiv
es a
nd t
arge
ts I
t is
sub
mitt
ed t
o P
SE
TA a
nnua
lly b
y 30
Jun
e.
Its im
plem
enta
tion
star
ts b
y 1
July
eac
h ye
ar.
Pla
nn
ed T
rain
ing
Inte
rven
tio
n: P
riorit
ised
trai
ning
in te
rms
of th
e ap
prov
ed W
orkp
lace
S
kills
Pla
n.
10. %
Vac
ancy
rat
e.
10.1
. Ach
ieve
a m
axim
um o
f 6%
vac
ancy
rat
e by
end
of M
arch
201
1.
Vac
ancy
rat
e: V
acan
cy r
ate
is t
he p
erce
ntag
e of
pos
ts t
hat
are
not
fille
d as
refl
ecte
d on
the
appr
oved
est
ablis
hmen
t.
Vac
ancy
Rat
e =
Vac
ant
posi
tions
/
Tota
l ap
prov
ed p
ositi
ons
in t
he o
rgan
isat
iona
l es
tabl
ishm
ent.
84
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
11.
App
rove
d or
gani
satio
nal s
truc
ture
.
11.1
. Sub
mit
Hea
d O
ffice
str
uctu
re fo
r ap
prov
al b
y en
d of
Jul
y 20
10. I
mpl
emen
t st
ruct
ure
by e
nd o
f Mar
ch 2
011.
Org
anis
atio
nal
Str
uct
ure
: A
hie
rarc
hica
l st
ruct
ure
with
des
crip
tions
of
the
type
s of
co
ordi
natio
n us
ed to
org
aniz
e th
e ac
tions
of i
ndiv
idua
ls a
nd d
epar
tmen
ts th
at c
ontr
ibut
e to
ach
ievi
ng th
e F
unds
str
ateg
ic c
oals
.
Imp
lem
ent
the
Str
uct
ure
: O
btai
n M
inis
ters
ap
prov
al
of
the
revi
sed
hier
arch
ical
st
ruct
ure
and
com
pile
d an
im
plem
enta
tion
plan
for
the
filli
ng o
f ne
w p
ositi
ons
sign
ed
off b
y th
e U
IC.
12. %
of c
laim
s fin
alis
ed w
ithin
5 w
eeks
.
12.1
. 80%
of c
laim
s fin
alis
ed w
ithin
5 w
eeks
by
end
of M
arch
201
1.
Fin
alis
ed C
laim
s: T
his
refe
rs to
cla
ims
that
hav
e ei
ther
bee
n re
ject
ed o
r ap
prov
ed a
s re
flect
ed o
n th
e S
iyay
a sy
stem
.
5 W
eeks
: T
he c
alcu
latio
n of
the
per
iod
is d
eter
min
ed b
y th
e ac
tual
tim
e ta
ken
from
th
e da
te o
f ap
plic
atio
n to
the
dat
e th
at t
he c
laim
is p
roce
ssed
(re
ject
ed o
r ap
prov
ed)
as r
eflec
ted
by t
he c
laim
num
ber
allo
cate
d on
the
Ope
ratio
nal
syst
em.
All
clai
ms
proc
esse
d w
ithin
35
days
from
the
date
of a
pplic
atio
n in
clus
ive
of w
eeke
nds
and
publ
ic
holid
ays
will
fall
into
this
cat
egor
y.
13. F
inal
ise
anal
ysis
of t
he a
ddre
ss a
nd U
I-19
dat
abas
e.
13.1
. Fin
alis
e th
e an
alys
is b
y en
d of
Sep
tem
ber
2010
and
add
ress
the
shor
t co
min
gs b
y en
d of
Mar
ch 2
011.
An
alys
is o
f A
dd
ress
& U
I19
dat
abas
e: T
his
refe
rs to
the
actio
n to
det
erm
ine
lack
ing
and
inco
rrec
t / o
utda
ted
mas
ter
data
reg
ardi
ng e
mpl
oyer
add
ress
es.
Ad
dre
ssin
g S
ho
rtco
min
gs:
Sen
ding
a r
eque
st t
o em
ploy
ers
to u
pdat
e th
eir
addr
ess
deta
ils. T
his
incl
udes
writ
ten
lette
rs o
r el
ectr
onic
e-m
ails
and
tele
phon
ic v
erifi
catio
n.O
btai
ning
out
stan
ding
info
rmat
ion
and
upda
ting
the
Fun
d’s
syst
em w
ith n
ew in
form
atio
n.
14. V
alid
ate
all n
ew e
mpl
oyer
add
ress
es.
14.1
. Val
idat
e al
l new
em
ploy
er a
ddre
sses
by
end
of M
arch
201
1.
Val
id a
dd
ress
es:
Thi
s re
fers
to th
e ac
tion
to d
eter
min
e th
e co
rrec
tnes
s of
all
empl
oyer
ad
dres
ses
that
was
reg
iste
red
durin
g th
e ye
ar u
nder
rev
iew
.
Val
idat
e A
dd
ress
es:
Sen
ding
a r
eque
st to
em
ploy
ers
to u
pdat
e th
eir
addr
ess
deta
ils.
Thi
s in
clud
es w
ritte
n le
tters
or
elec
tron
ic e
-mai
ls a
nd te
leph
onic
ver
ifica
tion.
Obt
aini
ng o
utst
andi
ng in
form
atio
n an
d up
datin
g th
e F
und’
s sy
stem
with
new
info
rmat
ion.
15. %
Incr
ease
on
usag
e of
u-fi
ling.
15.1
. 20%
incr
ease
in e
mpl
oyer
s us
ing
u-F
iling
by
end
of M
arch
201
1.
Usa
ge
of
U-F
ilin
g s
yste
m :
All
empl
oyer
s re
gist
ered
on
the
u-fil
ing
syst
em a
nd h
ad
one
or m
ore
of t
he f
ollo
win
g fu
nctio
ns b
een
exec
uted
aga
inst
the
ir pr
ofile
s w
ithin
the
la
st s
ix m
onth
s;•
have
sub
mitt
ed th
eir
empl
oyee
info
rmat
ion
• ha
ve b
een
issu
ed w
ith r
etur
ns
• ha
ve s
ubm
itted
the
retu
rns
irres
pect
ive
of w
heth
er th
ese
retu
rns
have
bee
n pa
id•
have
sub
mitt
ed r
etur
ns a
nd p
aid
cont
ribut
ions
• an
nual
pay
ers
who
hav
e pa
id a
nd s
ubm
itted
ann
ual c
ontr
ibut
ions
.
85
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
16. A
dobe
– A
ir im
plem
ente
d.
16.1
. Pilo
t the
ado
be a
ir fo
rms
whi
ch a
re in
a P
DF
(P
orta
ble
docu
men
t For
mat
) w
ith a
t lea
st 1
000
empl
oyer
s fr
om F
ebru
ary
2011
. Sta
rt tr
ollin
g ou
t to
all
empl
oyer
s by
end
of M
arch
201
1.
Ad
ob
e-A
ir:
Ad
ob
e In
teg
rate
d R
un
tim
e (A
IR),
als
o kn
own
as A
do
be
AIR
, is
a cr
oss-
plat
form
run
time
envi
ronm
ent
deve
lope
d by
Ado
be S
yste
ms
for
build
ing
rich
Inte
rnet
ap
plic
atio
ns th
at c
an b
e de
ploy
ed a
s de
skto
p ap
plic
atio
ns.
Ado
be A
IR a
pplic
atio
ns a
llow
a u
ser
to in
tera
ct w
ith w
ebsi
tes,
ric
h In
tern
et a
pplic
atio
ns
(RIA
s) a
nd o
ther
Web
ser
vice
s of
fline
with
out u
sing
a W
eb b
row
ser.
Upd
ates
are
sen
t au
tom
atic
ally
whe
n an
Int
erne
t co
nnec
tion
beco
mes
ava
ilabl
e. A
IR s
tand
s fo
r A
dobe
In
tegr
ated
Run
time.
A
do
be
Air
fo
rms:
Ado
be a
ir fo
rms
in a
PD
F f
orm
at w
ill c
onta
in t
he f
unct
iona
lity
to
enab
le th
e ca
ptur
ing
and
subm
it U
I19
info
rmat
ion.
17. I
ncre
ase
the
num
ber
of p
roce
ssin
g ce
ntre
s.
17.1
. Inc
reas
e pr
oces
sing
cen
tres
to a
tota
l of 7
6.
Pro
cess
ing
Cen
tre:
The
se a
re s
ites
that
are
sep
arat
e fr
om t
he L
abou
r C
entr
e an
d ar
e pe
rfor
min
g A
sses
sor
and
Em
ploy
er S
ervi
ce f
unct
ions
. P
roce
ssin
g of
fices
can
be
iden
tified
by
thei
r di
stin
ct r
egio
nal
code
s an
d w
ill h
ave
a co
mbi
natio
n of
ded
icat
ed
paym
aste
rs, a
sses
sors
and
em
ploy
er s
ervi
ces
role
s.
18. %
incr
ease
in n
umbe
r of
reg
iste
red
empl
oyer
s.
18.1
. 30%
incr
ease
in T
axi r
egis
trat
ions
as
com
pare
d to
pre
viou
s ye
ar b
y en
d of
M
arch
201
1.
Reg
iste
red
Em
plo
yers
: E
very
em
ploy
er t
hat
has
been
iss
ued
with
a u
niqu
e 8
digi
t re
fere
nce
num
ber
on th
e U
IF d
atab
ase.
Taxi
Reg
istr
atio
n:
Em
ploy
ers
who
hav
e be
en c
lass
ified
as
Taxi
Ope
rato
r in
SIY
AY
A.
Incr
ease
in
reg
iste
red
em
plo
yer:
All
new
em
ploy
ers
that
hav
e re
gist
ered
with
the
U
IF a
nd is
sued
with
a u
niqu
e 8
digi
t UIF
ref
eren
ce n
umbe
r af
ter
the
31 M
arch
201
0.
19. N
umbe
r of
em
ploy
ers
to p
artic
ipat
e in
the
sche
me.
19.1
. E
mpl
oyer
s pa
rtic
ipat
ing
in th
e cl
aim
s pr
oces
sing
sch
eme
by e
nd o
f Mar
ch
2011
.
Cla
ims
pro
cess
ing
sch
eme:
A
sch
eme
whe
re s
peci
fied
empl
oyer
s ar
e ac
cred
ited
to o
pera
te a
s a
Labo
ur C
entr
e fo
r th
eir
empl
oyee
s w
ith th
e ab
ility
to c
aptu
re m
ater
nity
cl
aim
s an
d be
abl
e to
dec
lare
the
deta
ils o
f the
ir em
ploy
ees
elec
tron
ical
ly.
20. %
incr
ease
of r
even
ue fr
om U
IF e
mpl
oyer
s.
20.1
. CP
I % in
crea
se a
s co
mpa
red
to p
revi
ous
year
by
Mar
ch 2
011.
Rev
enu
e:
All
cont
ribut
ions
, in
tere
st
and
pena
lties
co
llect
ed
in
term
s of
th
e U
nem
ploy
men
t Ins
uran
ce C
ontr
ibut
ions
Act
No
4 of
200
2.
CP
I (C
on
sum
er P
rice
Ind
ex):
Con
sum
er P
rice
Inde
x as
pub
lishe
d by
Sta
tistic
s S
outh
A
fric
a pr
evai
ling
at th
e tim
e of
rep
ortin
g.
86
Per
form
ance
Ind
icat
ors
& T
arg
ets
– R
evis
ed S
trat
pla
n
DE
FIN
ITIO
NS
/ME
AN
ING
21. C
olle
ctio
ns a
s a
perc
enta
ge o
f ope
ning
bal
ance
.
21.1
. Col
lect
15%
of o
utst
andi
ng b
alan
ce o
f ove
rpay
men
ts b
y M
arch
201
1.
Ove
rpay
men
t B
alan
ce:
The
aud
ited
open
ing
bala
nce
of b
enefi
ts p
aid
in e
rror
at
the
begi
nnin
g of
the
finan
cial
yea
r un
der
revi
ew p
lus
a to
tal o
f ove
rpay
men
ts r
aise
d du
ring
year
und
er r
evie
w p
rior
to s
et-o
ffs, r
ecov
erie
s, w
rite-
offs
and
can
cella
tions
.
Co
llect
ion
s/R
eco
veri
es:
All
reco
verie
s on
be
nefit
s pa
id
in
erro
r
thro
ugh
bank
de
posi
ts b
y cl
ient
s or
third
par
ties
and
the
set-
off a
gain
st b
enefi
ts d
ue to
clie
nts.
22. P
oten
tial a
udie
nce
reac
hed.
22.1
. Rea
ch a
t lea
st 1
5 m
illio
n au
dien
ce a
ccor
ding
to G
CIS
All
med
ia S
urve
y by
en
d of
Mar
ch 2
011.
Ad
vert
isin
g A
ud
ien
ce r
each
: The
num
ber
of p
eopl
e th
at a
cam
paig
n is
abl
e to
rea
ch
base
d on
the
The
lma
mon
itorin
g sy
stem
as
prov
ided
by
GC
IS w
hich
will
be
incl
usiv
e of
dup
licat
ion
whe
re th
e sa
me
peop
le s
ee th
e ad
vert
on
mor
e th
an o
ne p
rogr
amm
e.
23. %
impr
ovem
ent o
n aw
aren
ess
and
satis
fact
ion.
23.1
. A 1
0% im
prov
emen
t on
cust
omer
aw
aren
ess
and
satis
fact
ion
from
the
last
su
rvey
by
Mar
ch 2
011.
Cu
sto
mer
Aw
aren
ess
and
Sat
isfa
ctio
n S
urv
ey: C
lient
sat
isfa
ctio
n su
rvey
und
erta
ken
by th
e D
epar
tmen
t of L
abou
r an
d its
bra
nche
s.
