C ACCREDITATION OF P RECREATION AGENCIES - 2014 standards - 5th editi… · COMMISSION FOR...
Transcript of C ACCREDITATION OF P RECREATION AGENCIES - 2014 standards - 5th editi… · COMMISSION FOR...
COMMISSION FOR ACCREDITATION OF PARK AND RECREATION AGENCIES
NATIONAL ACCREDITATION
STANDARDS
- Fifth Edition -
Revised April 2014
Sponsored by National Recreation and Park Association
Created by the
Commission for Accreditation of Park and Recreation Agencies Revised April 2014 Copyright © 1994, 1996, 1998, 2001, 2003, 2009, 2014 by the National Recreation and Park Association
Table of Contents NOTE: Standards marked with a star () are fundamental standards,
and are required of all agencies seeking accreditation. Introduction .................................................................................................................... 1-5
Accreditation Process ................................................................................................................................ 1
List of Fundamental Standards .......................................................................................................... 1-2
Understanding Standards .......................................................................................................................... 2
History of CAPRA Standards for National Accreditation ..................................................................... 2-3
About the Commission .............................................................................................................................. 3
Using this Publication ............................................................................................................................... 3
Writing Guidelines ................................................................................................................................. 4-5
Observable Standards ................................................................................................................................ 5
Resources .................................................................................................................................................. 5
1.0 – Agency Authority, Role, and Responsibility ................................................................. 6-10
1.1 – Source of Authority ......................................................................................................6
1.1.1 – Approving Authority/Policy Body ............................................................................................ 6
1.1.2 – Citizen Advisory Boards/Committees ...................................................................................... 6
1.2 – Periodic Timetable for Review of Documents ................................................................................. 7
1.2.1 – Document Approval Authority ................................................................................................. 8
1.3 – Jurisdiction ...................................................................................................................................... 8
1.4 – Mission ........................................................................................................................................ 8
1.4.1 – Agency Goals and Objectives ............................................................................................ 9
1.4.2 – Personnel Involvement ............................................................................................................. 9
1.5 – Vision .......................................................................................................................................... 9
1.6 – Policies, Rules, Regulations, and Operational Procedures .............................................................. 9
1.6.1 – Administrative Policies and Procedures ......................................................................... 10
1.7 – Agency Relationship ................................................................................................................ 10
1.7.1 – Operational Coordination and Cooperation Agreements ....................................................... 10
2.0 – Planning ......................................................................................................................... 11-14
2.1 – Overall Planning Function within Agency .................................................................................... 11
2.2 – Involvement in Local Planning .............................................................................................. 11
2.3 – Planning with Regional, State, and Federal Agencies .................................................................. 12
2.3.1 – Community Comprehensive Plan with Park and Recreation Component .............................. 12
2.4 – Park and Recreation System Master Plan ........................................................................... 12
2.5 – Strategic Plan .......................................................................................................................... 13
2.6 – Feasibility Studies ......................................................................................................................... 13
2.7 – Site Plans ....................................................................................................................................... 13
2.8 – Historical and Cultural Resource Management Plans .................................................................... 13
2.9 – Community Involvement ....................................................................................................... 14
2.10 – ADA Transition Plan .................................................................................................................. 14
3.0 – Organization and Administration ............................................................................... 15-19
3.1 – Organizational Structure ........................................................................................................ 16
3.2 – Administrative Offices .................................................................................................................. 16
3.2.1 – Support Services ..................................................................................................................... 16
3.3 – Internal Communication ......................................................................................................... 16
3.4 – Public Information Policy and Procedure ............................................................................. 17
3.4.1 – Public Information and Community Relations Responsibility ............................................... 17
3.4.2 – Community Relations Plan .................................................................................................... 17
3.4.3 – Marketing Plan ....................................................................................................................... 18
3.4.3.1 – Marketing Responsibility ............................................................................................... 18
3.5 – Utilization of Technology ............................................................................................................. 18
3.5.1 – Management Information Systems ................................................................................. 19
3.6 – Records Management Policy and Procedures ............................................................................... 19
3.6.1 – Records Disaster Mitigation and Recovery Plan and Procedures .......................................... 19
4.0 – Human Resources ........................................................................................................ 20-29
4.1 – Personnel Policies and Procedures Manual .......................................................................... 20
4.1.1 – Code of Ethics ................................................................................................................... 21
4.1.1.1 – Staff Acceptance of Gifts and Gratuities ....................................................................... 21
4.1.2 – Recruitment Process ............................................................................................................... 21
4.1.3 – Equal Opportunity Employment and Workforce Diversity ......................................... 21
4.1.4 – Selection Process ................................................................................................................... 22
4.1.5 – Background Investigation ................................................................................................ 22
4.1.6 – Employee Benefits ................................................................................................................. 22
4.1.7 – Supervision ............................................................................................................................ 23
4.1.8 – Compensation Plan ................................................................................................................ 23
4.1.9 – Performance Evaluation ......................................................................................................... 23
4.1.10 – Promotion ............................................................................................................................. 24
4.1.11 – Disciplinary System ............................................................................................................. 24
4.1.12 – Grievance Procedures .......................................................................................................... 24
4.1.13 – Termination and End of Employment .................................................................................. 25
4.2 – Staff Qualifications .................................................................................................................. 25
4.3 – Job Analyses for Job Descriptions ......................................................................................... 25
4.4 – Chief Administrator ................................................................................................................ 26
4.4.1 – Leadership Succession Procedure .......................................................................................... 26
4.5 – Workforce Health and Wellness Program ..................................................................................... 26
4.6 – Orientation Program ...................................................................................................................... 26
4.6.1 – Employee Training and Development Program ..................................................................... 27
4.6.2 – Professional Certification and Organization Membership ..................................................... 27
4.7 – Volunteer Management ................................................................................................................. 27
4.7.1 – Use of Volunteers .................................................................................................................. 27
4.7.2 – Volunteer Recruitment, Selection, Orientation, Training, and Retention .............................. 28
4.7.3 – Supervision and Evaluation of Volunteers ............................................................................. 28
4.7.4 – Recognition of Volunteers ..................................................................................................... 28
4.7.5 – Liability Coverage for Volunteers ......................................................................................... 28
4.8 – Consultants and Contract Employees ............................................................................................ 29
5.0 – Financial Management ................................................................................................ 30-34
5.1 – Fiscal Policy .............................................................................................................................. 30
5.1.1 – Comprehensive Revenue Policy ...................................................................................... 30
5.1.2 – Agency Acceptance of Gifts and Donations .......................................................................... 30
5.1.3 – Grants Procedures .................................................................................................................. 31
5.1.4 – Private, Corporate, and Non-Profit Support Procedures ........................................................ 31
5.2 – Fiscal Management Procedures ............................................................................................. 31
5.2.1 – Authority and Responsibility for Fiscal Management ........................................................... 31
5.2.2 – Purchasing Procedures .................................................................................................... 32
5.2.2.1 – Emergency Purchase Procedures ................................................................................... 32
5.3 – Accounting System .................................................................................................................. 32
5.3.1 – Financial Status Reports ........................................................................................................ 32
5.3.2 – Position Authorization Procedures ........................................................................................ 33
5.3.3 – Fiscal Control and Monitoring Procedures ............................................................................ 33
5.3.4 – Independent Audit ............................................................................................................ 33
5.4 – Annual or Biennial Budget ..................................................................................................... 33
5.4.1 – Budget Development Guidelines ........................................................................................... 34
5.4.2 – Budget Recommendations ..................................................................................................... 34
5.5 – Budget Control Procedures ........................................................................................................... 34
5.5.1 – Supplemental/Emergency Appropriations Procedures .......................................................... 34
5.5.2 – Inventory and Fixed Assets Control ....................................................................................... 34
6.0 – Programs and Services Management ......................................................................... 35-40
6.1 – Recreation Programming Plan ............................................................................................... 36
6.1.1 – Program and Service Determinants ........................................................................................ 36
6.1.2 – Participant Involvement ......................................................................................................... 37
6.1.3 – Self-Directed Programs and Services ..................................................................................... 37
6.1.4 – Leader-Directed Programs and Services ................................................................................ 37
6.1.5 – Facilitated Programs and Services ......................................................................................... 38
6.1.6 – Cooperative Programming ..................................................................................................... 38
6.2 – Program Objectives ................................................................................................................. 38
6.3 – Scope of Program Opportunities ................................................................................................... 39
6.3.1 – Outreach to Diverse Underserved Populations ............................................................. 39
6.4 – Community Education for Leisure Process ................................................................................... 39
6.4.1 – Community Health and Wellness Education and Promotion ................................................. 40
6.5 – Participant and Spectator Code of Conduct .................................................................................. 40
7.0 – Facility and Land Use Management .......................................................................... 41-46
7.1 – Parkland Acquisition Procedures .................................................................................................. 41
7.2 – Areas and Facilities Development Policies and Procedures ......................................................... 42
7.2.1 – ADA Existing Facility and Site Access Audit ....................................................................... 42
7.3 – Defense Against Encroachment Procedures ................................................................................. 42
7.4 – Disposal of Lands Procedures ....................................................................................................... 42
7.5 – Maintenance and Operations Management Standards ........................................................ 43
7.5.1 – Facility Legal Requirements .................................................................................................. 43
7.5.2 – Preventative Maintenance Plan .............................................................................................. 43
7.6 – Fleet Management Plan ................................................................................................................. 44
7.7 – Agency-Owned Equipment, Materials, Tools, and Supplies Policies and Procedures ................. 44
7.7.1 – Building Plans and Specifications ......................................................................................... 44
7.7.2 – Land and Lease Records ........................................................................................................ 45
7.8 – Environmental Sustainability Policy and Program ....................................................................... 45
7.9 – Natural Resource Management Plans and Procedures .................................................................. 45
7.9.1 – Recycling and/or Zero Waste Plan ......................................................................................... 46
7.10 – Maintenance Personnel Assignment Procedures ......................................................................... 46
7.11 – Capital Asset Depreciation and Replacement Schedule ............................................................. 46
8.0 – Public Safety, Law Enforcement, and Security ......................................................... 47-52
8.1 – Codes, Laws, and Ordinances ................................................................................................ 47
8.1.1 – Staff Liaison to Law Enforcement Officers ........................................................................... 48
8.2 – Authority to Enforce Laws by Law Enforcement Officers .................................................. 48
8.3 – Law Enforcement Officer Training ............................................................................................... 48
8.4 – Public Information on Laws, Ordinances, Rules, Regulations, and Policies ................................ 48
8.4.1 – In-Service Training for Staff on Public Safety and Law Enforcement .................................. 49
8.4.2 – Handling of Disruptive Behavior Procedures ........................................................................ 49
8.4.3 – Traffic Control, Parking Plans, and Crowd Control .............................................................. 49
8.4.4 – Handling of Evidentiary Items Procedures ............................................................................ 50
8.5 – General Security Plan ............................................................................................................. 50
8.6 – Emergency Management Planning ............................................................................................... 51
8.6.1 – In-Service Training for Staff on General Security and Emergency Management ................. 51
8.6.2 – Emergency Risk Communications Plan ................................................................................. 51
8.6.3 – Care and Shelter Procedures .................................................................................................. 42
9.0 – Risk Management ........................................................................................................ 53-54
9.1 – Risk Management Policy .............................................................................................................. 53
9.1.1 – Risk Management Plan and Procedures ........................................................................ 53
9.1.2 – Accident and Incident Report Procedures .............................................................................. 54
9.1.3 – Personnel Involvement and Training ..................................................................................... 54
9.2 – Risk Manager ................................................................................................................................ 54
9.3 – ADA Compliance and Face-to-Face Resolution ........................................................................... 54
10.0 – Evaluation, Assessment, and Research .................................................................... 55-58
10.1 – Systematic Evaluation Processes .......................................................................................... 55
10.1.1 – Responsibility for Evaluation .............................................................................................. 55
10.1.2 – Staff Training on how to Evaluate Programs, Services, and Facilities ................................ 56
10.2 – Outcomes Assessment ................................................................................................................. 56
10.3 – Performance Measurement .......................................................................................................... 56
10.3.1 – Level of Service Standards .................................................................................................. 57
10.4 – Needs Assessment ....................................................................................................................... 57
10.5 – Program and Services Statistics .................................................................................................. 57
10.5.1 – Recreation and Leisure Trends Analysis ............................................................................. 57
10.5.2 – Community Inventory .......................................................................................................... 58
10.5.3 – PRORAGIS .......................................................................................................................... 58
10.6 – Research Investigation ................................................................................................................ 58
10.6.1 – Quality Assurance ................................................................................................................ 58
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CAPRA accreditation is a five-year cycle that includes three phases, development of the agency self-assessment report, the onsite visitation, and the Commission’s review and decision. The onsite visitation follows the agency’s development of its self-assessment report. If accreditation is granted by the Commission at its meeting following the onsite visit, the agency will develop a new self-assessment report and be revisited every five years. Within each of the four years between onsite visits, the agency will submit an annual report that addresses its continued compliance with the accreditation standards. The complementary publication, CAPRA Accreditation Handbook, sets forth in detail the accreditation process and procedures and can be found online at http://www.nrpa.org/CAPRA. Understanding Standards A standard is a statement of desirable practice as set forth by experienced professionals. In evaluating an agency for accreditation, the standards are a measure of effectiveness using the cause and effect (“if...then”) approach. If one acts in a certain way, then it is expected that there will be a certain outcome. In practice, if an agency complies with a given standard, then it is expected that the agency’s operations related to that standard will be positively affected. Viewed holistically, if an agency complies with the vast majority of the standards (i.e., all fundamental standards and at least 85% of the remaining), then it is understood that the agency is performing a quality operation. Standards enable evaluation by comparing what is found within an agency operation to what is accepted by professionals as desirable practices. These standards are not a quantitative measure of the local availability of funds, lands, personnel, etc. and should be distinguished from other types of standards which address specific elements, such as open space standards, which are population-based, and playground equipment standards, which are product-based. These qualitative standards for accreditation are comprehensive, dealing with all aspects of agency operations. The standards provide an effective and credible means of evaluating a park and recreation agency’s overall system. The standards apply to all park and recreation systems, inasmuch as they are considered to be the elements for effective and efficient operations. Most agencies administer both park and recreation functions; however, some agencies only administer recreation programs and services, not park systems, and others only administer park systems, not recreation programs and services. Additionally, the jurisdictional structure of agencies differs throughout the country, with many agencies operating under municipal authority, while others operate under county, park district, or other structures. Further, the standards apply to agencies of all sizes in terms of personnel, budget, and population served. It is recognized that each community is unique and may meet the standards in differing ways. History of CAPRA Standards for National Accreditation A forerunner of the CAPRA standards was a document titled, Evaluation and Self-Study of Public Recreation and Park Agencies, first issued in 1965. The standards in the document were initially determined by leading professionals in the Great Lakes District of the then National Recreation Association. Eight years later, in 1972, a statewide study in Pennsylvania encompassing thirty municipal park and recreation departments resulted in the document being updated and revised; and, after twenty years, it was replaced by the CAPRA standards.
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The CAPRA standards were developed by a special committee initiated in 1989 by the American Academy for Park and Recreation Administration (AAPRA) and the National Recreation and Park Association (NRPA). The standards and accreditation process were field tested at park and recreation agencies of varying characteristics. In 1993, the Commission for Accreditation of Park and Recreation Agencies was established to implement and administer the accreditation program. Since then, the CAPRA standards have been reviewed and revised several times, notably in 1996, 2001, and 2009. In 1998 work was begun to adapt the accreditation program to military recreation. An Army version of the standards, developed by the Army, was approved in 1999 and a representative of military services was added to the Commission board. In 2007, the Department of Defense proposed a revised set of military standards that applies to all military services; and was approved by the Commission in 2008 for use by all military services. The military accreditation standards are available as a separate document. About the Commission The Commission for Accreditation of Park and Recreation Agencies is a thirteen-member board composed of representatives from:
● American Academy for Park and Recreation Administration (4 representatives) ● National Recreation and Park Association (4 representatives) ● International City/Council Management Association (1 representative) ● Council of State Executive Directors (1 representative) ● American Association for Physical Activity and Recreation (1 representative) ● National Association of County Park and Recreation Officials (1 representative) ● Armed Forces Recreation Society (1 representative)
The Commission is administratively sponsored by the National Recreation and Park Association, but acts with independence and under its own authority in determining accreditation standards and conferring accreditation of applicant agencies. Using this Publication This publication includes all of the CAPRA standards for national accreditation. Standards are ordered numerically by section. Each section covers a specific component of, or within, an agency’s operations. The numerical ordering of standards is hierarchical and the relationship of the standards is identified by the numerical order (i.e., 3.4.1.1 is a sub-standard of 3.4.1, which is a sub-standard of 3.4). A Suggested Evidence of Compliance section is included for each standard in order to identify acceptable means of demonstrating compliance with a standard. Agencies may have different evidence for standards depending on the size, complexity and diversity of the agency. It is important to understand that these are only suggestions and that other evidence may be more appropriate for a given agency and standard. The burden of proof regarding compliance rests with the agency. Where appropriate, an agency is encouraged to provide more than one example of evidence of compliance for some standards. For some standards, the Suggested Evidence of Compliance will include the visitation team being able to observe that the standard is being implemented by conducting site visits or tours and interviewing personnel. After each standard, the chapter and page reference from the Management of Parks and Recreation Agencies, 3rd Edition is noted in blue text.
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Writing Guidelines Agency Self-Assessment A well-developed and executed self-assessment document is essential for reviewers to both determine agency readiness to proceed and enable the visitation team to do a thorough verification. Lead and second reviewers, as well as the visitation team chair and team, will look for relevance to the standard, accuracy, specificity and completeness. When the agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified, thoroughly organized and referenced, and consistently presented throughout the self-assessment to avoid ambiguity and vagueness. Without appropriate references, the EOC lacks credibility and significance. Text Format
● Use the most current self-assessment template to help assure proper formatting and content. ● Include a narrative for each standard that provides a focused, concise and complete explanation of
how the agency meets the standard. ● Correctly name and address references to electronic links and online documents. ● Number pages in either the header or footer. ● Place the full agency name at the top of each page, e.g. put in header. ● Use 1.5 inch margins. ● Use a simple font (e.g., Times New Roman, Calibri, Arial) in size 12-point font.
Evidence of Compliance (EOC) Format
● Present the narrative and documented EOC in a consistent format for each standard. Refer only to those documents for which there is evidence presented. Number and list each piece of EOC as it is mentioned in the narrative. Do not list documents if they are not referenced in the narrative.
● When the EOC is an entire plan or manual, include only the title, date of publication, table of contents and, where required, the adoption or approval by the appropriate governing authority.
● When the EOC is only part of a multi-page document, plan or manual provide the title, date of publication, and page or pages with the relevant passage marked or highlighted. The report narrative or embedded electronic link must direct the visitation team to the exact page, paragraph and line on which the evidence is referenced.
● List all evidence in the self-assessment in the same order in which it is listed in the narrative to facilitate easy retrieval and review. The narrative should be a brief explanation of how the agency meets the standard.
● Onsite files must be well organized to facilitate quick visitor access. Documents must be available in hard copy or electronic format.
● Electronic links and online documents must be named exactly as referenced in the corresponding narrative.
● Focus on providing only the required EOC; do not include extra materials that are not necessary. Writing Guidelines
● Use proper grammar, syntax (sentence structure) and punctuation. ● Eliminate all spelling errors. ● Use abbreviations only after the abbreviation or acronym has been fully described, e.g. when the
agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified.
● Use succinct and factual sentences to produce a tightly-scripted document. ● Refrain from using proper nouns when referencing individuals; use pronouns, where possible. ● Write the self-assessment in a consistent “voice.” Identify and correct shifts in verb tense. Use
the active voice and when appropriate eliminate passages written in the passive voice. ● Refrain from using overstatement and hyperbole. ● Include titles, dates and page numbers in EOC references.
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● Include, revision, adoption and approval dates for tracking purposes, e.g. revision of the 1995 policy on encroachment was adopted on October 2, 2013.
● Never cut and paste or copy word-for-word from any agency report or website, unless properly cited.
Consequences for Failure to Follow Format and Writing Guidelines
● If a self-assessment does not meet the above requirements, it will be returned. ● The CAPRA Commission, at its discretion, may allow the report be resubmitted within a specific
time period. Observable Standards A tour of the agencies parks and/or facilities must be granted to view the system to verify compliance with standards. This is required as part of the visit. Resources More information about CAPRA national accreditation, including how to apply for accreditation, the current CAPRA Handbook, and the list of currently accredited agencies, is available online at www.nrpa.org/CAPRA. An additional resource is the publication, Management of Park and Recreation Agencies, 3rd Edition. This publication is based in part on the CAPRA standards and covers in detail best management practices for managing a park and recreation agency. This publication is available through the NRPA store at http://ipv.nrpa.org/store/ For questions or concerns, please contact:
Commission for Accreditation of Park and Recreation Agencies (CAPRA) c/o National Recreation and Park Association 22377 Belmont Ridge Road Ashburn, VA 20148 Tel (703) 858-2195 Fax (703) 858-0794 Email [email protected]
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1.2 - Periodic Timetable for Review of Documents Standard: All documents designated for periodic review shall be reviewed on a regular basis
according to an established agency review schedule. For example, if the agency has determined that a document should be reviewed annually, the agency shall provide evidence that the document is reviewed annually and include a copy of the most recent annual review. Several standards in the accreditation process require that adopted plans, policies and procedures be reviewed and updated at various intervals. In those cases, the agency shall provide evidence that the document was reviewed and updates pursuant to the period specified in the standard.
Standards with a review requirement are:
1.4.1 Agency Goals and Objectives 1.6.1 Administrative Policies and Procedures 2.4 Park and Recreation System Master Plan 2.5 Strategic Plan 3.4.2 Community Relations Plan 3.4.3 Marketing Plan 3.6 Records Management Policy and Procedures 3.6.1 Records Disaster Mitigation and Recovery Plan and Procedures 4.1 Personnel Policies and Procedures Manual 4.1.2 Recruitment Process 4.1.8 Compensation Plan 4.3 Job Analyses for Job Descriptions 4.5 Workforce Health and Wellness Program 4.6.1 Employee Training and Development Program 5.1.1 Comprehensive Revenue Policy 6.1 Recreation Programming Plan 6.2 Program Objectives 6.4 Community Education for Leisure Proces 7.1 Parkland Acquisition Procedures 7.2 Area and Facilities Development Policies and Procedures 7.5 Maintenance and Operations Management Standards 7.5.1 Facility Legal Requirements 7.9.1 Recycling and/or Zero Waste Plan 8.5 General Security Plan 8.6.2 Emergency Risk Communications Plan 9.1 Risk Management Policy 10.4 Needs Assessment 10.5.1 Recreation and Leisure Trends Analysis
Suggested evidence of compliance: Provide the agency review schedule for the document, program,
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s the directioxistence of thivities.
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gencies, (201p. 71-72.
uthority shallcedure for at the agencyoved by the e
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be set forth b
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0), 3rd Ed.,
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olicies, Rul: There sha
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oals and Oll be establishomponent witshing the ageonnel.
f Compliance:evidence of pe
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Involvemy shall have ous levels of
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erence in the Mnization Struc
y shall provithe agency i
f Compliance:ty, staff, and p
erence in the Mcs and Advoc2-73; Chapter
les, Regulall be delegatirity and the a
f Compliance:r, and staff reperational pro
erence in the Mgement and th
Objectiveshed, measurathin the agenency mission
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Management cture and Adm4; Chapter 15
ment an establishethe organiza
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: Provide evidparticipants.
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7 – Planning
ations, anion of responadministrativ
: Show delegegarding deveocedures.
Management he Law, p. 20
able goals anncy. Such go, be reviewed
e measurable gw and distribu
of Park and Rministrative O5 – Public Rel
ed process foation in the d
amples of the on (e.g., survemunicated to
of Park and Rministrative O
ed Vision Stahould be ava
dence of adop
of Park and Rhapter 5 – Or
g for Strategic
d Operatinsibilities forve functions
gation of respoelopment and
of Park and R0; Chapter 5 –
nd objectivesoals and objed periodically
goals and objution.
Recreation AgOperations, pplations, Mark
or acquiring development
methods utileys, focus groall personnel
Recreation AgOperations, p.
atement that ailable to the
pted Vision st
Recreation Agrganization Stc Managemen
ional Procr the policy-mof the chief
onsibilities amimplementat
Recreation Ag– Organization
for the agenectives shall by, and distrib
jectives for ea
gencies, (201p. 72-73; Chapketing, Custom
and considerof goals and
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gencies, (20172.
is aspirationapproving a
tatement that
gencies, (201tructure and A
nt, pp. 115-11
cedures making functadministrato
mong approvion of policie
gencies, (201n Structure an
ncy and for ebe directed buted to all
ach organizati
0), 3rd Ed., pter 11 – Phymer Service, p
ring input frd objectives.
n input from d how the
0), 3rd Ed.,
nal, far reachauthority, sta
is available to
0), 3rd Ed., Administrativ6.
tions of the or and staff.
ing authority,es, rules,
0), 3rd Ed., nd Administr
9
each
ional
ysical p.
om
hing, aff,
o the
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Administr: There shalnization thatinistrative an
d Evidence of they are made
ority and adm
mational refepter 3 – Legal inistrative Op
gency Rela: There shal
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d Evidence of on responsibil
moranda of Un
mational refepter 2 – Managnerships, pp. 9
Operation: There shaentail cooperlopment, fina
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mational refepter 6 – Partne
rative Polill be policies t are kept upnd supervisor
f Compliance:e available to
ministrators.
erence in the MAuthority an
perations, pp.
ationshipsll be ongoingion agencies,s.
f Compliance:lity. This infonderstanding,
erence in the Mgement and th95-110; Chap
nal Coordiall be establisrative use anances, etc.
f Compliance:
erence in the Merships, pp. 10
cies and Pand procedu
p-to date, revry personnel
: Provide acce personnel, an
Management nd Jurisdiction
87-88.
s g liaison roles, social servic
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Cooperative
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ination anshed agreem
nd maintenan
: Provide exam
Management 09-107.
Proceduresures, encompiewed periodl.
ess to the agend provide ev
of Park and Rn, pp. 43-44; C
s with complce organizati
idence of coopbe evidencedAgreements,
of Park and R8; Chapter 4 –ning for Strate
d Cooperaments with othnce of facilitie
mples of coop
of Park and R
s passing admidically, and m
ency policies avidence of per
Recreation AgChapter 5 – O
lementary orions, and oth
perative efford through Meetc.
Recreation Ag– Politics and egic Managem
ation Agreher agencies,es, programi
perative agree
Recreation Ag
inistrative asmade availab
and procedurriodic review
gencies, (201Organization
rganizations, her governme
rts, including moranda of A
gencies, (201Advocacy, p
ment, pp. 110
eements , organizatioing, facility d
ements.
gencies, (201
pects of the ble to pertine
res, demonstraw by the appro
0), 3rd Ed., Structure and
such as nearental units a
a list of staffAgreement,
0), 3rd Ed., p. 66; Chapter-122.
ons, or individesign, land
0), 3rd Ed.,
10
ent
ate oving
d
rby nd
f with
r 6 –
duals
Planning of a permcontractedresources future pro The strengeffort. ThThe chief planning pdata and m Strategic pinput to idsystems, s These stanmanage b Informatio– Planning 2.1 - OvStandard:
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activities are anent compond to an outsidrequire that t
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d Evidence of ide resumes obilities.
mational refepter 7 – Planni
volvement: The agencyning, and cap
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d Evidence of onnel assignmements.
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andards maand are requ
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ine the types oay and long-te
e in the Manac Managemen
nning Funy shall have p
ember or con
f Compliance:of training and
erence in the Ming for Strate
t in Local y shall be invpital improve
planning and that will impa
f Compliance:ments and docu
erence in the Ming for Strate
2.0 -arked with auired of all
effective agengency; howeval consultant. recreation ages should estab
eadership is aflected both inlosely involveministrator ennd the chief a
erforming orgment on visions a framework
of planning nerm operation
agement of Pant, pp. 111-12
nction withplanning fun
nsultant with
: Provide thed experience f
Management gic Managem
Planning volved in locaement plannzoning boar
act parks an
: Demonstratumentation o
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Plannia star ( ) agencies see
ncy managemever, they may
Complex demency carefullyblish the param
a major ingredn academic traed in the plannhances the a
administrator's
ganizations ann, mission, ank for organiza
ecessary for ans of a park an
ark and Recre25.
hin Agencynctions with e planning ca
e responsibilitfor staff and/o
of Park and Rment, pp. 120-
al planning,
ning by reviewrds or commid recreation
te the role of tf involvemen
of Park and Rment, p. 120.
ing
are fundameking accre
ent. Frequentbe performedmands for sery research opemeters of plan
dient in a proaining and in
nning processability for the s ability to m
nd involves ornd values thatational progre
administratornd recreation
eation Agenc
y established r
apability.
ties and functor consultants
Recreation Ag-121.
e.g. comprehwing developissions and p
n services wit
the agency innt, e.g. minute
Recreation Ag
mental standeditation.
tly, they are td by staff fromrvices and limerational alternning tasks an
oductive and en prior profess. A direct relaplanning per
make informed
rganizational t support and ess to achieve
rs to efficientlagency.
ies, (2010), 3
responsibiliti
tions of the pls who have p
gencies, (201
hensive plannpment propoparticipating thin the juris
n local plannines, agendas, a
gencies, (201
dards,
the responsibim various unimited public rnatives and pnd responsibi
effective plansional experieationship betwsonnel to coll
d decisions.
and commun guide the e results.
ly and effectiv
rd Ed., Chapt
ies, including
lanning entitylanning
0), 3rd Ed.,
ning, strategosals, monitor
on task forcsdiction.
ng through and cooperativ
0), 3rd Ed.,
11
ility its or
plan ilities.
nning ence. ween lect
nity
vely
ter 7
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y.
gic ring
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anning wi: The agencycies to ensureation service
d Evidence of lvement (minuning.
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Communionent : The jurisdprehensive plsportation, udictions the curisdiction isprehensive pldiction intenother land u
d Evidence of
ark and Re: The agencymmendationlopment; mabe officially
tal improvemimplement pted agencies,
d Evidence of ribe update pral improveme
a. Agencb. Agencc. Recread. Needs e. Commf. Level
mational refepter 7 – Planni
ith Regiony shall have
re the coordines within the
f Compliance:utes, agendas
erence in the Ming for Strate
ty Compr
diction with lalan adopted
utilities, publicomprehensis based uponlan shall hav
nds to meet thuse priorities.
f Compliance:
ecreation y shall have s for provisio
aintenance anadopted by
ment budget apolicies adop, organizatio
Compliance: rocess; and deent budget. Thcy mission (1.cy objectives (ation and leisuassessment (
munity inventoof service sta
erence in the Ming for Strate
nal, State, a working renation of plae jurisdiction
: Define the r, cooperative
Management gic Managem
rehensive P
and use authby the goveric facilities, live plan is ca
n the comprehve a park andhe needs for .
: Provide the
System Ma comprehenon of facilitiend operationthe policy-mand a phased
pted in the coons, and grou
Provide the escribe a phashe system ma.4); (1.4.1); ure trends ana(10.4); ory (10.5.2); aandards (10.3.
Management gic Managem
and Federelationship wnning efforts
n.
role of agencyagreements)
of Park and Rment, p. 120.
Plan with
hority within rning authoriand use, recr
alled the genehensive pland/or recreatioparkland an
e current plan,
Master Plannsive park anes, programs
ns; and adminmaking body, d developmenomprehensiveups shall be e
current plan wsed implemenaster plan shal
alysis (10.5.1
and .1).
of Park and Rment, p. 120.
ral Agenciwith the regios that affect t
y personnel ain regional, s
Recreation Ag
Park and
which the agity that dictareation, and eral plan or t
n. To meet thon componen
nd public rec
, with date of
n nd recreations and servicenistration anupdated per
nt program.e plan for th
engaged in th
with documenntation prograll include:
);
Recreation Ag
ies onal, state, anthe delivery
and documentstate, and fede
gencies, (201
Recreatio
gency operatates public pohousing. In the land use his standard,nt that discureation facili
f official appr
n system plans; parkland
nd managemeriodically and The system
he jurisdictionhe planning p
ntation of offam with linka
gencies, (201
nd federal of parks and
tation of eral agencies
0), 3rd Ed.,
on
tes shall haveolicy in termsome plan. Zonin
, the sses how theities in conce
oval.
n that providacquisition aent. The pland linked with master plann. Interestedprocess.
ficial approvaage to the agen
0), 3rd Ed.,
12
d
s
e a ms of
ng for
e ert
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al; ncy's
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ol to impleme
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mational refepter 7 – Planni
easibility S: Studies sh
d Evidence of fit, site, transp
mational refepter 11 – Phys
te Plans : There shallfacilities. A
ures such as ments.
d Evidence of plans.
rmational refepter 11 – Phy
istorical an: Historical egies for howdiction’s com
d Evidence of
an y shall have achieve its misfive years. T
plan shall bert the prioritient the Parks
f Compliance:e of last revie
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Studies hall be condu
Compliance: portation, env
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l be site plansite plan is abuilding and
f Compliance:
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nd Culturand cultural
w they will bemprehensive
f Compliance:
a strategic plassion, goals, The strategice measurableies and initias and Recrea
: Provide theew, and indica
Management gic Managem
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Provide examvironmental a
Management e Planning, pp
s to guide tha depiction ofd facility loca
: Provide a re
Managementce Planning, p
ral Resourl plans include managed. plan or the a
: Provide the
an, approvedand objectivc plan shall be to demonstratives of the wation System
e agency's straate progress b
of Park and Rment, pp. 114-
rmine the fea
mples of receand economic
of Park and Rp. 215-215.
e use of existf a park site ations, roads
epresentative s
t of Park and pp. 230-232.
rce Managde an inventoThese resouragency’s par
e historical an
d by the apprves over an exbe reviewed arate progresswhole organiMaster Plan
ategic plan, dabeing made in
Recreation Ag-120.
asibility of pr
ent feasibility analyses.
Recreation Ag
ting and the of that is draand trails, u
sampling of t
Recreation A
gement Plaory of historirces may be
rk and recrea
nd cultural pla
roving authoxtended periannually. Ths and resultsization. The
n.
ate of approvn implementin
gencies, (201
roposed facil
y studies such
gencies, (201
developmentawn to scale use areas and
the agency’s a
Agencies, (201
ans ical, culturaladdressed as
ation system
an(s).
ority, stating iod of time, he goals and s. The stratee strategic pla
val by approving the plan.
0), 3rd Ed.,
lities.
as market, co
0), 3rd Ed.,
t of future arand delineat
d utility
area and facil
10), 3rd Ed.,
l resources as part of the master plan
13
how
gic an is
ing
ost
reas tes
lity
nd
n.
2.9 - CoStandard:
ongodivernon-gas thand l
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ommunity: The agencying and syste
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d Evidence of nesses and ind
mational refepter 11 – Phys
ADA Tran: The agencyeation facilitiirements of teffective Mar
d Evidence of ition plan, or
mational refepter 9 – Prograning, p. 236; Cations, pp. 28
y Involvemy shall includematic outreiduals (i.e., aal community, Sierra Clubtions and em
f Compliance:dividuals) of t
erence in the Msical Resource
nsition Plany shall develoies, parks, anthe US Deparrch 15, 2011.
f Compliance:a copy of the
erence in the Mam Services aChapter 12 – 88 and 400.
ment de communityach to includ
all cultures, ay organizatio
b, Trust for Pmployers are a
: Describe hothe communit
Management e Planning, p
n op and adop
nd amenities rtment of Ju.
: Submit mine plan noting t
Management and Event MaPhysical Res
y involvemende the entire ages, and abions, agenciesPublic Land, afforded opp
w the diversety were involv
of Park and R. 220
t a phased plowned or op
ustice Title II
nutes of the apthe dates and
of Park and Ranagement, p.ource Manag
nt in the plancommunity.
ilities) and los, businesses, YMCA/YW
portunities fo
e interests (coved in the pla
Recreation Ag
lan for the reperated by thI regulation i
pproving authtimes when p
Recreation Ag. 188; Chapte
gement, p. 253
nning proces. It is criticalocal, regional, and service
WCA, Boys anor input.
ommunity organning proces
gencies, (201
emoval of bahe agency, puissued Septem
hority meetingplan tasks we
gencies, (201er 11 – Physic3; Chapter 13
ss that includl that the l, and nation providers sund Girls Club
ganizations, ss.
0), 3rd Ed.,
arriers at exiursuant to thmber 14, 201
g approving tere completed
0), 3rd Ed., cal Resource 3 – Manageme
14
des
al uch b,
sting he 10
the d.
ent
The organagency tostaff and t AdministrProperly deffective a Public infThe functcommunicsuccess, th To operatcan obtainin the comadministra An agencyestablish rorganizingthe park abecome ppublic sup Effective deliveringoperationspricing, mopportuni All park adepends omarketingguidelinesrequire thfunctions.
3.0 –
NOTE: Sta
nizational stru carry out its the public.
rative reportindesigned admadministrativ
formation, comtions overlap bcation tools. he purpose of
te effectively,n such suppormmunity. By ation and ope
y should makrelationships g community
and recreationroblems. A wpport and can
market researg demand-drivs. Marketing
making accessities that satis
and recreationon their size ag philosophy as to implemen
hat all agency .
– Orga
andards maand are requ
ucture providemission. The
ng systems prministrative rep
e reporting sy
mmunity relabecause they While they h
f each differs
a park and rert by informinproviding the
erations, a rela
ke use of the mwith them. T
y groups whern agency learnwell-organizen serve to iden
rch, planningven, high qua
g is a process fsible, and provfy the wants/d
n agencies perand mandate. and marketinnt that philosostaff be appro
anizatio
arked with auired of all
es alignment e roles, respon
rovide managports will reflystem ensures
ations, and maall deal with
have the sameand each app
ecreation agenng the public e news mediaationship of m
many commuThe park and rre they do notns of issues, ned communityntify problems
, product andality programsfor accomplisviding accuradesires of targ
rform certain Among the f
g plan, and deophy. The comopriately educ
on and A
a star ( ) agencies see
of responsibinsibilities and
gement informflect comparats communicat
arketing are can organizati ultimate purp
proaches the t
ncy must havand news me
a and the commutual trust, c
unity organizarecreation aget exist. By estneeds, and oppy relations effs in the makin
d program devs and servicesshing agency ate and timelyget markets.
marketing fufunctions are uevelopment omplexities of cated about m
Admini
are fundameking accre
ility and delegd structure sh
mation on the tive data and tions through
complementarion’s relationpose of helpintask from a di
ve the supportdia of events
mmunity with cooperation, a
ations that exiency should ptablishing sucportunities an
fort can act asng.
velopment, strs contribute tomission and
y information
unctions; the suser inquiry,
of operationalf marketing anmarketing and
istratio
mental standeditation.
gation of authhould be clear
activities of ttrends on act
hout the chain
ry functions wnships and emng assure an oifferent persp
t of its commuthat affect thinformation oand respect ca
ist in its jurisdplay an activech links with nd responds tos an effective
rategies, and o successful pobjectives byabout recreat
scope of theirdevelopment
l procedures and related resd its applicatio
on
dards,
hority to enabrly understood
the agency. tivities. An n of command
within the agemploy similar
organization’ective.
unity. An agehe lives of cition agency an be maintai
diction and e role in the communio them beforemeans of elic
objectives forpark and recrey developing, tional
r work howevt of an agencyand policy earch functioon across
15
le the d by
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ency.
’s
ency izens
ined.
ity, e they citing
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rganizatio: The agencyation, its relanization com
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mational refepter 5 – Organ
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d Evidence of nistrative equ
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mponents.
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e how this info
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Recreation AgOperations, pp
ssible to the puipment adeq
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gy, clerical am their appro
technology,
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o ensure the
n matrix illust
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hat reflects its among the d
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gencies, (201p. 73-87.
public and stquate to perf
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and administopriate funct
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gencies, (201p. 90-91.
accurate and
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ts methods ofdifferent
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partments and
0), 3rd Ed.,
taff. There shform the age
office space aff and the pub
0), 3rd Ed.,
trative staff stions.
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0), 3rd Ed.,
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0), 3rd Ed.,
16
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and blic.
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nformation sd that demonof events invo
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shall be releanstrate the olving the ag
dure, indicatin
0), 3rd Ed.,
lity information
formation o establish th
mmunity relat
nsibilities for
0), 3rd Ed.,
ntifies and evaluated
aluation. The
izations and o
ument.
0), 3rd Ed.,
17
ased,
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18
3.4.3 - Marketing Plan Standard: The agency shall have an established marketing plan, based on market research that is
evaluated periodically for effectiveness. The fundamental principle of marketing is to gain an understanding of customer needs, wants, concerns and behaviors. The marketing plan addresses the appropriate mix of communications tools to promote agency programs, facilities, events and services and to provide accurate, timely and useful information to the various segments of the target audience.
Suggested Evidence of Compliance: Provide the plan and latest evaluation. The plan shall include:
a. Marketing objectives; b. Situation assessment, to include:
1. Examination of demographic trends 2. Economic climate
c. Market coverage by alternative providers; d. Segmentation, targeting, and positioning; e. Marketing mix; f. Marketing methods g. Evaluation criteria and methods.
Research is important to support segmentation, targeting, and positioning. Common evaluation methods include surveys, focus groups, customer comment cards, and mystery shopping.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 359-377.
3.4.3.1 - Marketing Responsibility Standard: A specific position shall be designated to direct the marketing function. Marketing
functions shall be the responsibility of a permanent position of the agency that works closely with all agency units in developing, coordinating, and implementing the agency marketing plan.
Suggested Evidence of Compliance: Provide the position description that includes responsibility for
marketing. 3.5 - Utilization of Technology Standard: Technology shall be used to enable the agency to operate more efficiently and effectively.
The agency should research and apply such resources progressively. Suggested Evidence of Compliance: Provide examples of progressive adoption, upgrade, installation,
and/or use of technology. Examples could include but are not limited to communications and security systems, energy and records management systems, data management and sharing systems, lighting and irrigation systems, work orders and work assignment applications, financial systems, and class registration systems. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 14 – Information Technology Management, pp 305-345.
3.5.1 - MStandard:
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n systems thach as daily, mshall provide
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Recreation Ag310-313.
dures rocedures for
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Recreation Ag312-313.
very Plan amitigation aning records, s
ster mitigatio
Recreation Ag325-330.
at can produmonthly, ande comparativ
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gencies, (201
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and procedure
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and Procend recovery pstoring them
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0), 3rd Ed.,
aintenance, aicies and documents, egal
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0), 3rd Ed.,
edures plan and
m and recover
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0), 3rd Ed.,
19
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and
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To producemployeespecializeand park edeliveringcomprom Employinleisure seroperationabenefits. essential femployingpolicies anwell as stainclude a procedureit communorganizati
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personnel ewed periodioyee, as
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0), 3rd Ed., 7-7.
20
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Management Employment
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: Provide theion.
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ment of ethicresponsibilitywith other enons with part
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of Park and Rt, pp 422-423
nd Gratuitd policy for t
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of Park and Rt, pp 404-406
ment and Wy regarding doyment, promh the Americ
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cal principlesy involving isntities, interrticipants.
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s for agency ssues as relatrelationships
gencies, (201
nce of gifts an
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uitment object
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ties Act.
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personnel thted to the pars with other
0), 3rd Ed.,
nd gratuities
ities by staff
personnel thectives that arred to handlelinked to thabligated to
tives, and last
0), 3rd Ed.,
y f implementa
mployment
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0), 3rd Ed.,
21
hat rk
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Management Employment
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: Provide the
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blished emploin terms of w
of benefits oftent programotection progk and recreaes to employ
: Provide the
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cedures for hthe personal
ection processclude informaministration,
of Park and Rt, pp 408-414
onnel shall intment, includate's civil andriving recorinclude critefor Exclusio
Parks Associa
background i
of Park and Rt, pp 412-413
oyee benefitswhat is proviten include a
m, health insugram, provis
ation functionees.
e employee be
of Park and Rt, pp 416-422
hiring personl attributes r
s procedures aation about thscoring, and
Recreation Ag.
nclude proceding verificad criminal re
rd for employeria for disquon’ consistentation.
investigation
Recreation Ag.
s plan. Eachided, under wadministrativurance progrsion of clothins, employee
enefits plan.
Recreation Ag.
nnel. The agrequired for p
and evidence e purpose, deinterpretation
gencies, (201
edures for a nation of a canecord, particyees assignedualification wt or stronger
procedures an
gencies, (201
h of the benefwhat conditiove leave, holiram, disabiliting and equipe education b
gencies, (201
gency shall alpositions.
that proceduevelopment, n of all elemen
0), 3rd Ed.,
national ndidate's cular attentiod to operate which at a r than guideli
nd examples
0), 3rd Ed.,
fits provided ons, and the iday leave, sity and death pment used b
benefits, if an
0), 3rd Ed.,
22
lso
ures
nts
on to
ines
of
to
ck
by ny,
23
4.1.7 - Supervision Standard: There shall be constructive and effective supervision of all personnel to help them grow
professionally and improve programs and services. Supervision is an on-going and systematic process that is helpful for the well-being of the individual and agency. Important characteristics of effective supervision are the ability to communicate expectations, delegate authority commensurate with the assigned tasks, provide feedback, and motivate. There should be supervisory processes, procedures, or tools that highlight staff orientation, staff coaching, mentoring and training, performance review, and human resource policies affecting supervision of staff such as those dealing with harassment and discipline.
Suggested Evidence of Compliance: Provide examples of processes, procedures, or tools used to assure
constructive and effective employee supervision. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 18 – Supervision of Personnel, pp 461-484.
4.1.8 - Compensation Plan Standard: There shall be an established compensation plan and that establishes equity of
compensation among units within the agency that is reviewed periodically. The compensation plan for an agency shall take into account agency employment standards, agency skill needs, and compensation levels offered by other local employers.
Suggested Evidence of Compliance: Provide the compensation plan and a copy of its most recent review
or update.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 414-422.
4.1.9 - Performance Evaluation Standard: There shall be a fair and systematic procedure for annual or periodic appraisal of job
performance. Personnel evaluation shall be utilized for the development and improved quality of the individual's performance on the job, as well as a basis for promotion, monetary increments, and dismissal. Although evaluation is a day-by-day process, there shall be periodic specific reviews with the employee. An employee's personnel file shall include a written annual evaluation.
Suggested Evidence of Compliance: Provide the procedures and a sample of completed performance
evaluations without identifying personal information.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp 445-448.
24
4.1.10 - Promotion Standard: There shall be an established policy and procedures available to all employees defining
the promotion process and the agency's role. The park and recreation agency may rely upon a state or local civil service commission, or other public or private external organization to administer one or more elements of the process in accordance with legal, professional, and administrative requirements.
Suggested Evidence of Compliance: Provide the policy and procedures, and indicate how they have been
communicated to employees.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp 445-448.
4.1.11 - Disciplinary System Standard: There shall be an established disciplinary system based on the code of conduct and
performance. The system shall specify the conduct expected of employees. Prohibitions should be specific, whereas approved behavior may be stated in general terms (e.g., courtesy, punctuality).
Suggested Evidence of Compliance: Provide the code of conduct and performance and the policies and
procedures that guide the disciplinary system and how this information is communicated and made accessible to employees. Include copies of disciplinary action steps included in collective bargaining agreements, if applicable. This system shall address the following topics:
a. Compliance with agency statements; b. Unbecoming conduct; c. Appropriate appearance; d. Use of alcohol and drugs; e. Acceptance of gratuities, bribes, or rewards; f. Abuse of authority; and g. Proper care and maintenance of equipment.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 423-427.
4.1.12 - Grievance Procedures Standard: There shall be an established grievance procedure, available to all employees. The
procedure shall identify matters that are grievable; establish time limitations for filing or presenting the grievance; establish steps and time limitations at each step in the grievance procedure; and establish criteria for employee representation. Formal grievance procedures shall be written in clear, concise terms.
Suggested Evidence of Compliance: Provide the grievance procedures and indicate how the procedures
have been communicated to the employees. Include grievance procedures included in collective bargaining agreements, if applicable. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 427-430.
4.1.13 -Standard:
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f Compliance:ndicate how th
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fications y shall emplooals and objeand possess scation and/or
f Compliance:he current incu
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f Compliance:n, if applicablminimum:
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End of Emhed policies a
: Provide the hey have been
Management Employment
oy staff qualifectives. Staff specified licer educationa
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Management Management
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: Provide a jole, an example
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of Park and Rt, p. 426.
fied to develoshall be qualnses and cerl training ap
descriptions
of Park and Rt, p. 451.
ons positions sh
b descriptione of a job ana
n;
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of Park and Rt, pp.439-441
t ures for termi
and end of emated to employ
Recreation Ag
op and operalified for the
rtificates. Pappropriate to
for a represen
Recreation Ag
hall be based
n for a full-timalysis with las
he job-related
Recreation Ag.
ination and e
mployment poyees.
gencies, (201
ate programe positions asark and recro the position
ntative sampl
gencies, (201
on the job an
me, part-time, st review. Th
d skills, knowl
gencies, (201
end of
olicies and
0), 3rd Ed.,
s and services provided ineation perso
n.
e of key posit
0), 3rd Ed.,
nalysis and
temporary anhe job descrip
ledge, abilitie
0), 3rd Ed.,
25
es in the nnel
tions
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4.4 - ChStandard:
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4.4.1 - LStandard:
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hief Admin: The agency
management,authority to
, year-roundk, recreation, fied and demagement.
d Evidence of e current incuon’s qualificat
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n the agency'ble to act.
d Evidence of ates approval
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d Evidence of ram, level of p
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p Successiy shall have 's chief admi
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Program ll be an orien
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a chief adminnd control ofch responsibilified by expices, tourismecifically as
: Provide the e/he is from a
o park and/or
Management Management
ion Procedan establishenistrator is i
: Provide theer authority.
d Wellnesan employee
atus.
: Provide evidand most rece
Management Management
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nistrator respf the operatioilities. The cherience, educ
m, or related dto how it is r
chief adminisa related discirecreation ma
of Park and Rt, pp. 433-438
dure ed procedurencapacitated
e written proce
ss Programe health and w
dence of the aent evaluation
of Park and Rt, pp. 441-442
ram for all pe
line of the oritation. The ories;
the agency; onmental factvidual is to sees and procedguidelines an
of Park and Rt, pp. 442-443
ponsible to thons and admhief administcation, certifdisciplines. Trelated to par
strator positioipline, providanagement.
Recreation Ag8.
e to ensure thd, off duty, ou
edure, such a
m wellness pro
agency’s empn.
Recreation Ag2.
ersonnel emp
ientation progientation prog
tors of the comerve (environ
dures manualsnd forms revi
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he approvingministration o
trator shall bfication, and/These qualifirk and/or rec
on descriptionde a summary
gencies, (201
hat leadershiut of town, o
as continuity p
gram showin
ployee health
gencies, (201
ployed by th
gram and a repgram should i
mmunity and nmental scan)s, job duties, siew.
gencies, (201
g authority fof the agencybe employed/or training iications shallcreation
n and the resuy of how the
0), 3rd Ed.,
ip is availablor otherwise
plan, which
ng periodic
and wellness
0), 3rd Ed.,
he agency.
presentative include:
specific ; and staff procedu
0), 3rd Ed.,
26
for y and full-in l be
ume
le
ures,
27
4.6.1 - Employee Training and Development Program Standard: There shall be a program of employee development, available for employees throughout
the agency, based on needs of individual employees and future organizational needs that is evaluated and updated periodically. The program must notify personnel of available and/or required training, maintain training records, and assure that required training programs are attended. The program should incorporate in-service training and succession planning to ensure the continued effective performance of the organization after the departure of key staff.
Suggested Evidence of Compliance: Describe the scope and components of the employee development
and training program, provide an outline of training offered (mandatory and discretionary), and provide lists of participants for the prior calendar year, and last review.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 448-451.
4.6.2 - Professional Certification and Organization Membership Standard: Professional staff shall be active members of their professional organization(s) and
pursue professional certifications within their respective disciplines. "Active" means more than holding membership, including attendance at meetings, making presentations, participating in committee work, holding elected and appointed positions, and participation in educational opportunities.
Suggested Evidence of Compliance: Provide a list of staff with professional certifications and also provide
a list of staff that have actively participated in a professional organization during the prior calendar year, indicating the nature of participation. The following are examples for park and recreation professionals e.g. Certified Park and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE), Certified Therapeutic Recreation Specialist (CTRS) for park and recreation professionals.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, p. 451.
4.7 - Volunteer Management Standard: There shall be a volunteer management function within the agency, including a
comprehensive volunteer management manual that includes policies and procedures related to the management of volunteers.
Suggested Evidence of Compliance: Provide the volunteer management manual.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 454-458.
4.7.1 - Use of Volunteers Standard: Volunteers shall be used by the agency in a variety of positions. Suggested Evidence of Compliance: Provide list of functions in which agency volunteers are used, the
extent of use, and examples of volunteer position descriptions.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 455-456.
28
4.7.2 - Volunteer Recruitment, Selection, Orientation, Training, and Retention Standard: There shall be an on-going function within the agency for the recruitment, selection,
orientation, training and retention of volunteers, including procedures on background screening. Background investigations shall be made for all volunteers who work routinely with vulnerable populations, especially youth, senior adults, and persons with disabilities.
Suggested Evidence of Compliance: Provide the agency’s recruitment, selection, orientation, training,
and retention procedures. Provide the agency’s background investigation procedures for volunteers and evidence of implementation.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 456-457.
4.7.3 - Supervision and Evaluation of Volunteers Standard: Agency volunteers shall be monitored, shall receive supervisory visits, and be evaluated
regarding performance. Supervision and evaluation of volunteers is important to ensure adequate training is provided and to verify satisfactory conduct and performance. The degree to which the agency supervises and evaluates volunteers may vary depending on the role of the volunteers.
Suggested Evidence of Compliance: Provide written description of the monitoring system including
current practices for supervisory visits, and examples of evaluations.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, p. 457.
4.7.4 - Recognition of Volunteers Standard: There agency shall recognize volunteers for their contributions. Recognition may take
many forms, depending on the nature of volunteer roles. Suggested Evidence of Compliance: Provide a description of the recognition program and recognitions
given over the past calendar year. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 457-458.
4.7.5 - Liability Coverage for Volunteers Standard: Agency volunteers shall be covered for negligence liability. Suggested Evidence of Compliance: Provide documentation indicating coverage of volunteers for
negligence liability.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, p. 458.
29
4.8 - Consultants and Contract Employees Standard: The agency shall have policies and procedures regarding the use of consultants and
contract employees. Suggested Evidence of Compliance: Provide the agency’s policies and procedures regarding the use of
consultants and contract employees.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 458-459.
Financial organizatiupward spunwillingbecome mmanagers organizati Formal fiswith fundproposes
5.1 - FisStandard:
and iclear
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Management ement, pp. 48
venue Polilished revenuthe strategie
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Management ement, pp. 50
of Gifts aan establishe
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Management ement, pp. 51
cial Man
a star ( ) agencies see
g for, acquirinng demand fo
iscal responsibare all forcins of their finaanize, and conf their organiz
enable an agnsure that dissible problem
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of Park and R7-494.
icy ue policy thas and method
policy on feent review or u
of Park and R0-515.
and Donatied policy for
policy on acc
of Park and R1-514.
nageme
are fundameking accre
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ng park and reancial operationtrol the finanzations.
gency to estabsbursements a
ms.
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Recreation Ag
at is periodicadologies for
es and chargesupdate.
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funds to achibetter servicescountability, aecreation orgaons. Parks anncial resource
blish accountaare for design
ol of revenuehe legal auth
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gencies, (201
ally updateddetermining
s, the current
gencies, (201
nce of gifts a
ifts and donat
gencies, (201
dards,
eve predeterms, continuing and the anizations to nd recreation es of the
ability, to comnated and appr
es, expendituhority must b
0), 3rd Ed.,
d regarding g fees and cha
fee schedules
0), 3rd Ed.,
nd donations
tions.
0), 3rd Ed.,
30
mined
mply roved
ures, be
fees arges
s or
s.
5.1.3 - GStandard:
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5.1.4 - PStandard:
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5.2 - FisStandard: Suggested 5.2.1 - AStandard:
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and Respy's chief adm
r the fiscal multimately redictate the neerson or com
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propriate, thts to supplem
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: Provide thefor the past fivate awarded, g
Management ement, pp. 50
and Non-propriate, thagency fund
ternative funms of accepta
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ponsibility ministrator sh
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of Park and R8-509.
-Profit Suphe agency shading through nding optionsance and how
procedure to ort received boject descriptiognition.
s res for the fi
procedures fo
for Fiscalhall be designof the agencyr all agency fte responsibiin the agency
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all procure rg through an ties. Prior to tion and man
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or the fiscal m
l Managemnated as hav
y. Although afiscal matterility for fiscay.
demonstrating
egional, stateestablished pgrant procurnagement pr
nts along withfication of thematch.
gencies, (201
cedures vate, corpora
hed procedurcceptance of
mentation and
te, corporate ay for the past f/sponsor, date
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management o
ment ving the authan agency's crs, the size anal manageme
g clear delegat
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rocesses will b
h a summary following:
0), 3rd Ed.,
ate, and nonre to researchf support the d manageme
and non-profifive years e awarded, an
agency.
of the agency
ority and chief nd complexitent functions
tion of fiscal
31
d/or o ncies be
of
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nd
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Management ement, pp. 51
hase Procehed procedurin a swift an
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Management ement, pp. 51
ports dically, montenditure shalland program
: Provide finaclude, at a min for each acc
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of Park and R5-517.
dures res for emerg
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escription of t
of Park and R7-519.
thly at a minil be classified.
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the requisitio
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gency purchmanner.
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Recreation Ag
imum, provid according
reports for the
gram); rly defined peg the period;
on and purch
ition and purc
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gencies, (201
hases within t
y purchases.
to ensure an accounting sytions, expend
ng system.
gencies, (201
ide financial to function, o
e previous thr
eriod;
hase of agenc
chase of agen
0), 3rd Ed.,
the agency to
orderly, ystem shall ditures and
0), 3rd Ed.,
status repororganization
ree months.
32
cy
ncy
o
rts,. nal
5.3.2 - PStandard:
and tlegall
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Position A: The agencytype of autholy employed
d Evidence of ions.
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b. Preparc. Condud. Person
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Independe: There shala time stipu
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Authorizaty shall have orized filled aand that pos
f Compliance:
ntrol and My shall have . The procedgency.
f Compliance:oring proceduenance of an izational compration of finanuct of internalns or position
erence in the Mgeting, pp. 57
ent Audit ll be an indeplated by appernal audit sccounting fir
f Compliance:prehensive An.
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with annual rhe kind of sys
f Compliance:dgets.
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ion Procedestablished pand vacant psitions are in
: Provide the
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: Provide the ures shall inclallotment sysponents; ncial statemenl audits; and s authorized t
Management 72-576.
pendent audi
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: Provide the nnual Financia
Management ement, pp. 52
udget ual or bienniaexpendituresne-year or twreview. The stem in use b
: Provide the
Management 27-576.
dures procedures fopositions to enn accordance
position auth
ng Proceduprocedures unhance secur
fiscal controllude: stem, if any, o
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to accept or d
of Park and R
it of the agenute or regulatal to the agen
most recent ial Report (CA
of Park and R0-523.
al operating s. Operating wo-year perinature of an
by its governm
e current and a
of Park and R
or maintaininsure that pewith budget
horization pro
ures used for collerity and accou
l and monitor
or records of a
disburse funds
Recreation Ag
ncy's fiscal action. The audncy being aud
independent aAFR) and pro
Recreation Ag
and capital ibudgets inclod and capit
n agency's bumental autho
approved ope
Recreation Ag
ing control oversons on thet authorizatio
cedures and b
ecting, safeguuntability of
ring procedure
appropriation
s.
gencies, (201
ctivities conddit may be pedited) or by a
audit and manovide the resp
gencies, (201
improvemenlude both captal improvemudgetary systority.
erating and ca
gencies, (201
ver the numbe payroll areons.
budgeted
uarding, and f all monies
es. The fiscal
ns among
0), 3rd Ed.,
ducted annuaerformed byan outside
nagement letteonse to the au
0), 3rd Ed.,
nts budgets, pital and
ments may extem may be
apital
0), 3rd Ed.,
33
ber e
l
ally the
er, or udit
xtend
34
5.4.1 - Budget Development Guidelines Standard: The agency shall establish guidelines to inform the heads of organizational components
of the essential tasks and procedures relating to the budget preparation process. The guidelines shall include instructions for preparing budget request documents and for providing adequate justification for major continuing expenditures or changes in continuing expenditures of budget items. Information should be included regarding operating impact.
Suggested Evidence of Compliance: Provide the budget development guidelines. 5.4.2 - Budget Recommendations Standard: Major organizational components shall provide recommendations, based on operational
and activity analysis, for use in the development of the agency's budget.
Suggested Evidence of Compliance: Provide examples of agency component recommendations and evidence of their consideration in the budgeting process. Recommendations shall include:
a. Assessment of current and future personnel needs; b. Costs per program element; c. Line items.
5.5 - Budget Control Procedures Standard: The agency shall have procedures for budget control with periodic reporting of revenues
and expenditures, and continuous management review. Suggested Evidence of Compliance: Provide the procedures for budget control within the agency and
examples of periodic reports. 5.5.1 - Supplemental/Emergency Appropriations Procedures Standard: The agency shall have established procedures for requesting supplemental or emergency
appropriations and fund transfers to meet circumstances that cannot be anticipated by prior fiscal planning efforts. Mechanisms of adjustment may include transferring funds from one account to another and/or requesting that additional funds be granted for agency needs.
Suggested Evidence of Compliance: Provide the supplemental/emergency appropriations procedures. 5.5.2 - Inventory and Fixed Assets Control Standard: The agency shall have established procedures for inventory control of property,
equipment, and other assets to prevent losses and unauthorized use, and to avoid both inventory excesses and shortages. There shall be a complete and current listing of agency assets.
Suggested Evidence of Compliance: Provide procedures for inventory and fixed asset control.
A programHigh-qualA systemaservices scoordinatecommunitminimum The primaand recreaCertain prdeterminaobjectivesand servic(specific, logic mod The recreaagency’s pinitiativesoutgrowth Park and rextrinsic bdirected re(manipulaattitudes a A leisure
1. A2. A3. U4. M5. K6. Pr
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6.0 - P
NOTE: Sta
m is a means tlity programmatic and well-hould be proved with relatety, such as sc
m of duplicatio
ary responsibation experienrogram and seants are: concs; constituent ce objectives measurable, a
deling to focu
ation programprogramming
s. While relateh of other stra
recreation agebenefits that lecreation actiation and coorand values) an
education proAwareness of sAppreciation oUnderstandingMaking decisioKnowledge an
romoting soc
s include: Cooperative aghildren and ad
Community precreation asso
Distributing a rograms and sable TV chan
Organizing andwith targeted p
Progra
andards maand are requ
to leisure andming is a dyna-researched anvided by the aed programs ohools, volunt
on, as well as
ility of the pances and enviervice determeptual foundainterests and must be beneachievable, re
us their object
mming plan ing functions, ined to a masterategic and pro
encies shouldleisure (time, ivities providerdination of pnd cognitive (
ogram consistself in leisure
of leisure; g self-determinons regarding
nd use of resouial interaction
greements witdolescents of resentations reociations, and“benefits” CDservices throu
nnels. d categorizingprograms and
ams and
arked with auired of all
d recreation asamic process nalysis shouldagency. The of other govertary agencies,to reduce com
ark and recreaironments enh
minants give dations of playdesired need
efits-focused. ealistic, timedives on outco
ncludes all elencluding activr or compreheogram forecas
d have a progractivity, expee. It should inphysical skills(intellectual s
ts of six (6) ce;
nation in leisug leisure partiurces for faciln.
th local schoof leisure benefegarding leisu
d at business aD or website hugh various so
g agency pubservices, e.g
d Servic
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s well as a vethat continued be completepublic park arnmental, for- and churchesmpetition.
ation professiohance the weldirection to why, recreation, ads; and commu
Many agencd) to assure thomes and imp
ements and sevity selection,ensive plan, thsting tools.
ram that educerience) and pnclude the thrs and abilitiesskills and abil
omponents:
ure; cipation; litating leisur
ols to developfits. ure benefits aand industry mhyperlink to eocial media o
lications and ., benefits of
ces Ma
are fundameking accre
ehicle to delives as the recreed in determinand recreation-profit and nos, to provide
onal is to proll-being and qhat is provideand leisure; aunity opportu
cies put objecthat objectivespacts.
ervices of the , type and scothe recreation
cates the publiparticipation iree (3) behavis), affective (ilities).
re; and
p classes, wor
at libraries, senmeetings. educate, publoutlets (Faceb
photos accornature walks
anagem
mental standeditation.
ver benefits toeation experiening what pro
n program shoon-profit orgamaximum co
ovide programquality of life ed and assesseagency philosounities for thetives in “SMA
s are measurab
public park aope of programn programmin
ic about the inin self-directeior domains: pinterests, appr
rkshops or ev
nior citizen c
icize, and infbook, Twitter,
rding to the befor senior po
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dards,
o participants.ence unfolds.ograms and ould be anizations in toverage with a
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ed. These ophy, goals a
e public. ProgART” formatble and they u
and recreationms and outrea
ng plan shall b
ntrinsic and ed and leaderpsychomotor reciations,
vents to inform
centers, specia
form of agenc, etc.) and pub
enefits associopulations and
35
.
the a
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enefits of outMarketing and
ewsletters, anncluding benearticipants wincluding the qausing the parncluding the beleases and pu
Conducting beConducting an
ecreation P: The agency
odically and aices of the agrams and ou
d Evidence of te process. Thties, how it de
a. Prograb. Prograc. Prograd. Recreae. Comm
mational refe
pter 8 – Recre
Program a: A systematices shall be p
d Evidence of ram and services provided
a. Conceb. Organc. Constid. Creatioe. Experif. Comm
mational refepter 9 – Progra
door play ford advertising tnd policy manefit statementill see what thquestion of “Hrticipant to rebenefits of proublic service aenefits-based pnd reporting fo
Programmy shall have aa current-yeency’s progr
utreach initia
f Compliance:his plan shall evelops program objectivesam and servicam and servication and leisu
munity invento
erence in the Mation Program
and Servictic and studiprovided by
f Compliance:ice determinanby the agency
eptual foundatizational agenituent intereston of a constiiences desirab
munity opportu
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r children. the benefits mnuals, on staffs in brochurehey can gain fHow have youeflect on the bograms and sannouncemenprogram reseollow-up asse
ming Plana recreation par implemen
ramming funatives.
: Provide the address how am offerings (6.2);
ce statistics (1ce determinanure trends anaory (10.5.2).
Management m Planning, p
ce Determed approachthe agency.
: Provide docnts are used iy shall be bastions of play, ncy philosophts and desiredituent-centereble for clienteunities.
Management and Event Ma
message in agef apparel, facis and programfrom participau benefited frobenefits of theervices on agnts. arch studies.essments and
programmin
ntation plan. nctions, inclu
current recreathe agency dand it shall in
0.5); nts (6.1.1); alysis (10.5.1
of Park and Rpp. 137-138.
minants h shall be tak
umentation an providing p
sed on the recreation, an
hy, mission and needs; ed culture; ele; and
of Park and Ranagement, pp
ency telephonility and vehicm descriptionating in progrom this progre program. gency website
data analyses
ng plan coverThe plan sh
uding activity
ation programdelivers servicnclude the fol
); and
Recreation Ag
ken in determ
and examples programs and
nd leisure; nd vision, and
Recreation Agp. 155-159.
ne messages, cle signage.
ns so that prosrams. ram?” in prog
es and in emai
s.
ring 3-5 yearall address a
y selection, ty
mming plan ances to personsllowing eleme
gencies, (201
mining what p
demonstratind services. The
d goals and ob
gencies, (201
employee
spective
gram evaluati
il/e-blasts, pre
rs that is updall programs ype and scop
nd describe ths of all ages anents:
0), 3rd Ed.,
programs an
ng that the sixe programs an
bjectives;
0), 3rd Ed.,
36
ons,
ess
dated and
pe of
he nd
nd
x (6) nd
37
6.1.2 - Participant Involvement Standard: The development of agency programs and services shall involve participants.
Suggested Evidence of Compliance: Describe the process and provide examples of how the agency
obtains and utilizes participant input. Participants shall have involvement in: a. Recommending policy; b. Planning activities; c. Conducting activities; and d. Sponsoring activities.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, pp. 176-177.
6.1.3 - Self-Directed Programs and Services Standard: The agency shall offer self-directed recreation opportunities for individuals and groups
to participate without leadership, under only general supervision. Examples include picnic facilities, tennis courts, roadways in scenic areas, bridle trails, self-guiding nature trails, and open playgrounds.
Suggested Evidence of Compliance: Provide examples of how the agency provides self-directed recreation opportunities, including a list of such opportunities.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, p. 161.
6.1.4 - Leader-Directed Programs and Services Standard: The agency shall offer leader-directed recreation opportunities that provide recreation
opportunities where participant involvement is directed by a leader, including skills instruction classes. Examples include tennis, crafts, dance; synchronized swimming performance; creative dramatics for children.
Suggested Evidence of Compliance: Provide examples of how the agency provides leader-directed
recreation opportunities, including a list of such opportunities. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, p. 161.
6.1.5 - FStandard:
proviagento stameetorganpurp
Suggested
oppor
InformChap
6.1.6 - CStandard:
nonp Suggested
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objectives estives shall bem or service Outcomes As
music, sportsginner, interm
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n; the agencyn publicity, aDemonstrat
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of Park and Ranagement, pp
ative agreemg.
rent exampleserstanding (M
of Park and Rer 7 – Plannin
stablished fore specific andso that prog
ssessment). O, fitness, specmediate and
asurable objec
of Park and Ranagement, pp
uals and grouleisure servicices is an indy may help inand "seed mtion projects
w the agency
Recreation Agp. 161-162.
ments with pu
s of cooperatiMOU), Memo
Recreation Agng for Strateg
r programs ad measurablegress on meetObjectives shcial events an advanced.
ctives for eac
Recreation Agp. 165-172.
ups of indivices independdividual or grnitially by pr
money” with tmay be utiliz
provides faci
gencies, (201
ublic, comme
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gencies, (201gic Managem
and services e as to the acting objectivhall be definend they can b
ch program an
gencies, (201
iduals that dently from throup that wisroviding a the intent thazed for this
ilitated recrea
0), 3rd Ed.,
ercial, and
ming with eement (MOA
0), 3rd Ed., ent, p. 159.
that are ctual outcomves can be ed by prograbe further
nd service are
0), 3rd Ed.,
38
he shes
at the
ation
A), or
me or
am
ea and
6.3 - ScStandard:
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used provipopu InformChapMana
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time The pand rcommestab
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cope of Pro: The agency
erserved in thservices, agenical, social aniers may be a
usionary suppties and socio
d Evidence of for this analyide examples lations and ov
mational refepter 8 – Recreagement, p. 1
Outreach : The agency
erserved in thservices, agenical, social aniers may be a
usionary suppties and socio
d Evidence of for this analyide examples lations and ov
mational refepter 8 – Recreagement, p. 1
ommunity: The agencyand the outcprocess shallrecreation shmunity, e.g., blishments.
d Evidence ofcommunity one of participa
mational refepter 9 – Progra
ogram Opy shall proache communitncies shall idnd mental abaddressed thport servicesoeconomic st
f Compliance:ysis), describeof outreach pvercome barr
erence in the Mation Program77.
to Diversy shall proache communitncies shall idnd mental abaddressed thport servicesoeconomic st
f Compliance:ysis), describeof outreach pvercome barr
erence in the Mation Program77.
y Educatioy shall have comes, benefil be periodicahall be ongoinschools, othe
f Compliancen the benefitsants and non-p
erence in the Mam Services a
pportunitiectively extendty. To encourdentify and abilities and fi
hrough reducto ensure ac
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Management m Planning, p
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Management m Planning, p
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: Provide exa, values, and participants. P
Management and Event Ma
es d programs arage participddress barriinancial, geogced fees and sccess to progr
derserved popriers within thservices offe.
of Park and Rp. 139; Chapte
erved Popud programs arage participddress barriinancial, geogced fees and sccess to progr
derserved popriers within thservices offe.
of Park and Rp. 139; Chapte
sure Proceeducate the gnd positive im
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of Park and Ranagement, pp
and services pation in pariers that maygraphic and scholarshipsrams and ser
pulations (prohe communityered by the ag
Recreation Ager 9 – Program
ulations and services pation in pariers that maygraphic and scholarshipsrams and ser
pulations (prohe communityered by the ag
Recreation Ager 9 – Program
ess general citizempacts of leiveness. Educhould be doness, industry
methods utilieisure and recrast review of e
Recreation Agp. 172-174.
to residents rks and recrey limit accesscultural bar. Agencies srvices for pe
ovide methody that limit pagency to meet
gencies, (201m Services an
to residents
rks and recrey limit accesscultural bar. Agencies srvices for pe
ovide methody that limit pagency to meet
gencies, (201m Services an
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gencies, (201
who may beeation progras including rriers. Financshould offer ople of all
dology and datarticipation ant the needs of
0), 3rd Ed., nd Event
who may beeation progras including rriers. Financshould offer ople of all
dology and datarticipation ant the needs of
0), 3rd Ed., nd Event
he use of leiscreation servblic about letion with theercial recrea
gency to educces to a divers.
0), 3rd Ed.,
39
ams
cial
ta nd f these
ams
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ta nd f these
sure vices. eisure e ation
cate se
40
6.4.1 - Community Health and Wellness Education and Promotion Standard: The agency shall have policies, procedures, or programs to educate and promote health
and wellness in the community. Suggested Evidence of Compliance: Provide the agency’s policies, procedures, or programs to educate
and promote health and wellness in the community such as: a. Physical activity; b. Healthy food and beverage offerings; c. Nutrition education; d. Substance abuse prevention.
Also provide examples of implementation. 6.5 - Participant and Spectator Code of Conduct Standard: The agency shall have “code of conduct” guidelines for appropriate participant and
spectator conduct at programs and events, and the agency shall proactively inform and remind staff, coaches, participants and spectators about the code of conduct.
Suggested Evident of Compliance: Provide the code of conduct for participants and spectators and
describe how program participants, coaches, and spectators are informed of the code of conduct. The agency should collaborate with affiliate groups providing training for youth and coaches to inform and educate about the participant and spectator code of conduct.
Physical rthe visioncontinuum Informatio– Physica The plannmanagersnatural un(such as scenters an Informatio– Physica Ready accmanagemmanagers invaluabledesign, mto determirecreationthe 1978 U High-perfspaces andaccreditatplans, pol Informatio– Manage 7.1 - PaStandard:
parkauthodeleg
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resource plannn and mission m that has stri
onal referencal Resource Pl
ning, developm, whether they
ndeveloped laports and aqu
nd interpretive
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cess to accurament. Floor pl
to determinee for facilities
materials, and eine the remain
n facilities froUrban Park an
forming maind places. Custion standardslicies, program
onal referencement Operati
arkland Ac: The agency
k, recreation, ority and pergated to local
d Evidence of authority to a
mational refepter 11 – Phys
Facility
andards maand are requ
ning is a procstatement of
ict preservatio
e in the Manalanning, pp. 2
ment and many are in the pu
ands and wateuatics), and bue centers.
e in the ManaManagement, p
ate land and faans with squa
e how to mosts managemenequipment usning useful li
om such progrnd Recreation
ntenance operastomized systes through the ms, and proce
e in the Manaions, pp. 267-
cquisitiony shall have e
conservationriodically revl government
f Compliance:acquire lands,
erence in the Msical Resource
y and L
arked with auired of all
cess focusing the controllin
on at one end
agement of Pa207-238.
nagement of public, nonpro
ers, and develouildings of va
agement of Papp. 239-266.
facility recordare foot areas t efficiently usnt and capital sed in construife of buildingrams as the 19n Recovery A
ations organizems’ approacdevelopment
edures as well
agement of Pa-304.
Procedurestablished pn, and historviewed. This ts and is imp
: Provide pol, and last revi
Management e Planning, pp
Land U
a star ( ) agencies see
on physical rng agency. Naand complete
ark and Recre
physical resouofit, or for-prooped areas inarious functio
ark and Recre
ds is a basic refor each prog
se program spprogramming
uction. Informg systems. Gr965 Land and
Act (UPARR)
zations insurehes and solut, consistent ul as inspection
ark and Recre
res olicies and p
rical-culturalauthority us
plemented th
licy and proceiew.
of Park and Rp. 207-229.
Use Man
are fundameking accre
resources. Theatural resource modificatio
eation Agenc
urces are funcofit sectors. Pncluding urbanons (such as fi
eation Agenc
equirement fogram space alpaces. Buildig because theymation from trants to purchd Water Conse
place restrict
e quality expetions to opera
use, and periodns and assess
eation Agenc
procedures fol purposes thsually origin
hrough local c
edures for lan
Recreation Ag
nageme
mental standeditation.
e planning prces planning son at the other
ies, (2010), 3
ctions of all pPhysical resoun parks, speciitness centers
ies, (2010), 3
or program plllow programing plans andy provide insthese docume
hase parkland ervation Act tions on use a
eriences throuations managedic review of
sment schedul
ies, (2010), 3
or the acquishat are backeates in state charters and
nd acquisition
gencies, (201
ent
dards,
rocess conformstretches acror.
rd Ed., Chapt
park and recreurces include ial complexess, community
rd Ed., Chapt
anning and fammers and facd specificationsight into the ents is often uand construc(LAWCON)
and dispositio
ugh well-manement, satisfyf managementles and record
rd Ed., Chapt
sition of landed by legal enabling act
d ordinances.
n, the citation
0), 3rd Ed.,
41
ms to oss a
ter 11
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ter 12
acility cility ns are
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ter 13
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42
7.2 - Areas and Facilities Development Policies and Procedures Standard: The agency shall have established policies and procedures for the development of park
and recreation land and facilities that are reviewed periodically. Policies and procedures should consider market projections, applicable open space and design standards and coordination with overall planning for the jurisdiction.
Suggested Evidence of Compliance: Provide land development policies and procedures, with the last
review.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 230-236.
7.2.1 - ADA Existing Facility and Site Access Audit Standard: The agency shall complete an access audit of all existing sites and facilities. Pursuant to
the US Department of Justice Title II regulation at 35.105, the agency must evaluate its existing facilities and sites against the most current final and enforceable Standard for Accessible Design.
Suggested Evidence of Compliance: Submit completed checklists, digital images and site reports as
evidence of completion of the access audit.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226 and 236; Chapter 12 – Physical Resource Management, pp. 253 and 263; Chapter 13 – Management Operations, p. 288.
7.3 - Defense Against Encroachment Procedures
Standard: The agency shall have procedures for protecting park and recreation lands and facilities from encroachment. The procedures should include progressive steps to address escalated encroachment issues.
Suggested Evidence of Compliance: Provide the procedures regarding defense against encroachment.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208 and 224.
7.4 - Disposal of Lands Procedures Standard: The agency shall have established procedures regarding the disposal of park and
recreation lands to ensure that public recreational benefits are not diminished through the sale or transfer of parkland.
Suggested Evidence of Compliance: Provide the procedures for disposal of park and recreation land.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208, 210-213; Chapter 12 – Physical Resource Management, p. 250; Chapter 13 – Management Operations, pp. 286 and 290.
7.5 - MStandard:
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ewed periodicialty facilitiesities, aquatic r recreationaing from healoped via a pld be assigneuency and ac
d Evidence of alty areas, ine area, ranginloped. Provid
rmational refepter 12 – Phyrations, pp. 29
Facility L: There shalses, sanitary eto. Special ahens, and zoo
d Evidence of s of regulatoryte.
rmational refepter 11 – Physical Resource286, 291.
Preventatid: There shalduled inspects. This inclu
ustry standarmmendation
k assets are mull life cycle a
d Evidence of entative mainttion given to structure and y checks for a
ce and Opey shall have ecally for mans such as maor athletic f
al elements shavily used anpark classificed an appropcceptable qua
f Compliance:ncluding evideng from heavilde the most re
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Legal Requll be a regularegulations,
attention shoos.
f Compliance:y permits, lice
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f Compliance:tenance progrplayground eother high im
a sampling of
erations Mestablished mnagement of rinas, ice rin
facilities, natuhould be iden
nd high develation or mai
priate set of mality.
: Provide the ence of park mly used and hecent review o
Managementce Manageme
uirementsar review of l, fire laws, anould be given
: Provide a menses or inspe
Managementce Planning, pnt, pp. 251, 25
enance Plarehensive prement and rep
ng, checking delines, city nance and reor optimum ud return on in
: Provide the prams for iden
equipment, aqmpact assets, af facilities/are
Managememaintenance
all park andnks, golf courure centers, wntified accorloped areas tintenance clamaintenance
maintenance maintenance
high developeor update.
t of Park and ent, pp. 253 an
legal requirend safety mean aquatic faci
matrix showingections that ar
t of Park and pp. 208-210, 259, 263; Chap
an eventative mpair, and repor testing forequirementplacement ofuse and safetnvestment.
preventative mntified parks, rquatic facilitiealong with coas.
ent Standaand operatio
d recreation arses, zoologicwhere applic
rding to the into those that assification sy
standards in
standards forclassificationd areas to tho
Recreation And 263; Chap
ements relateasures, and iilities, child c
g a representare required in
Recreation A214-216, 225pter 13 – Man
maintenance pplacement ofr optimum ots and/or maf parks, withty and have t
maintenance recreation arees, pedestrian opies of comp
ards ons standardareas and faccal facilities, cable. Parks,ntended use are lightly uystem. Each ncluding bot
r all parks, facn according toose that are lig
Agencies, (201pter 13 – Man
ed to facilitiesinspections ocare facilities
ative sample oncluding copy
Agencies, (201-227, 231; Chnagement Op
plan to provif infrastructoperation basanufacturer'sh the intent tothe ability to
plan and exameas and facilit
pathways, bupleted, recent
ds that are cilities, incluequestrian
, facilities anof the area, sed and less of these areah recommen
cilities and o the intendedghtly used an
10), 3rd Ed., nagement
s, such as of adherence s, concession
of facilities any of last review
10), 3rd Ed., hapter 12 – erations, pp.
ide periodic, ture, systemssed on applics o ensure tha
o reach or ex
mples of detaties with specuilding inspections a
43
ding
d
as nded
d use d less
ns,
nd the w or
267,
s and cable
t tend
ailed cial
and
44
7.6 - Fleet Management Plan Standard: The agency shall have an established fleet management plan comprised of an inventory
of all vehicles, rolling stock and other major equipment and inspection and replacement schedules.
Suggested Evidence of Compliance: Provide the fleet management plan.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 13 – Management Operations, pp. 296-297, 299-300.
7.7 - Agency-Owned Equipment, Materials, Tools, and Supplies Policies and Procedures Standard: There shall be policies and procedures for the management of and accountability for
agency-owned equipment, materials, tools, and supplies, including procedures for purchase and distribution to authorized persons, proper training of appropriate personnel in use of equipment, safe and secure storage of equipment, and maintenance of all equipment in operational readiness and working order. Such property includes supplies, materials, tools, expendable items, vehicles, installed and mobile equipment, and personal wear items used by agency personnel.
Suggested Evidence of Compliance: Provide policy and procedures regarding agency-owned equipment
and property. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 213, 217, 229, 236; Chapter 12 – Physical Resource Management, pp. 251, 253-255, 259-259, 261, 264; Chapter 13 – Management Operations, pp. 267, 277-278, 282-284, 292-293, 295-300.
7.7.1 - Building Plans and Specifications Standard: The agency shall have on file floor plans, specifications, and/or as-built drawings for
major facilities constructed since 1965. These records contain information necessary for efficient programming, quality facility maintenance and effective capital project programming. Projects funded with funds from governmental grant programs such as LAWCON and UPARR place restrictions on use and disposition.
Suggested Evidence of Compliance: Provide evidence that plans and specifications for facilities with
greater than 10,000 square feet of indoor space constructed since 1965 are on file.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, pp. 139-141; Chapter 12 – Physical Resource Management, pp. 239, 243, 250-256; Chapter 13 – Management Operations, pp. 267, 276-275, 278-288, 299.
45
7.7.2 – Land and Lease Records Standard: The agency shall have records on file of all lands owned or property leased by or for the
agency. Each record shall include ownership, leases, legal description, and easements and covenants that restrict use or disposition. The records shall also include date and manner of acquisition. The manner of acquisition can limit right to use and dispose of parkland, for example acquisitions funded with funds from governmental grant programs such as LAWCON and UPARR place restrictions. Gifts and bequests often contain restrictive covenants that reflect the desires of donors.
Suggested Evidence of Compliance: Provide evidence that land records for land acquired since 1965 are
on file. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208-213, 216-217.
7.8 - Environmental Sustainability Policy and Program Standard: The agency shall have an established policy on environmental sustainability that states
the agency position on energy and resource conservation. The policy should address sustainable product purchasing; reduction and handling of waste; wise use and protection of land, air, water and wildlife; and sustainable design/construction of buildings and facilities.
Suggested Evidence of Compliance: Provide the agency’s environmental sustainability policy and
examples of projects and initiatives that demonstrate the agency’s commitment to implementation. Examples include ecosystem and green infrastructure plans/programs, capital improvements utilizing green/sustainable designs, carbon footprint analysis and reduction goals, internal/external communication and outreach programs.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 210, 215-216, 226, 232-233, 236; Chapter 12 – Physical Resource Management, pp. 240, 247; Chapter 13 – Management Operations, pp. 286-295.
7.9 Natural Resource Management Plans and Procedures Standard: There shall be natural resource management plans for environmentally unique or
sensitive areas such as valuable wetlands, riverbanks and woodlands and there shall be environmental protection procedures, such as for erosion control, conduct of nature studies, wildlife and habitat preservation, and protection of water supply reservoirs and water recharge areas. Even if the agency does not own or control the natural resource, there shall be procedures to encourage and ensure environmental stewardship through volunteer steward programs and/or interpretive education and other learning opportunities. The agency should work with other agencies to meet and promote environmentally sound maintenance and land management standards.
Suggested Evidence of Compliance: Provide the natural resource management plan(s)and procedures and
examples of outreach and education.
46
7.9.1 - Recycling and/or Zero Waste Plan Standard: There shall be a recycling and/or zero waste plan for park and recreation facilities and
administrative offices that is systematically monitored and periodically reviewed. The plan shall also include an educational component for both users and employees. The recycling and/or zero waste plan should include all major products suitable for recycling in the given region with an emphasis on making the recycling process easy and convenient for park and recreation users.
Suggested Evidence of Compliance: Provide a description of the recycling and/or zero waste plan for
facilities and administrative offices and provide the last review with statistics on the amounts of materials recycled or the percent of total waste recycled for the most recent reporting period.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 13 – Management Operations, pp. 290-292.
7.10 - Maintenance Personnel Assignment Procedures Standard: The agency shall have procedures for the assignment of competent personnel with
clearly defined duties for routine maintenance, repairs, and improvement of areas, facilities, and equipment, including responsibility for general cleanliness and overall attractiveness. Effective maintenance of grounds and facilities requires the selection, training, and supervision of workers in a wide variety of tasks ranging from seasonal laborers to skilled trades. Supervisory staff must be able to focus on maintenance management, such as workload control, as well as supervise the technical details of maintenance work.
Suggested Evidence of Compliance: Provide examples of methods used by the agency to assign staff. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 12 – Physical Resource Management, pp. 254 and 259; Chapter 13 – Management Operations, pp. 284 and 295.
7.11 - Capital Asset Depreciation and Replacement Schedule Standard: The agency shall have an established depreciation and replacement schedule for all park
and recreation capital assets including buildings, facilities, and equipment that have predictable life cycles. Schedules should identify the useful life of each element and the associated costs of replacement. Capital asset depreciation and replacement schedules, including projected costs of replacement, should be reflected in the agency’s financial plan.
Suggested Evidence of Compliance: Provide the capital asset depreciation and replacement schedule.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208, 213-215, 217-218, 220, 225-259, 231; Chapter 12 – Physical Resource Management, pp. 240 and 247; Chapter 13 – Management Operations, pp. 289 and 294.
8.0 -
Laws andof the ageparks andspecificitySpecial lamay delegand recrea Agency stwhether thstaff haveHowever,officers. For agencit is essenenforceme Particulartoward larPlans shoudisplacemaffected b
8.1 - CoStandard
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a
d ordinances pency. Generald recreation ary as they relataws and ordingate authorityation areas an
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provide the fol municipal creas and facilite to the contr
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ould be given ural disasters,vacuation profacility resid
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s, and Ordety and law ecodes, laws, a
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Compliance: as and facilitise readily ava
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to national, s, such as earthocedures, invedents and activ
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Provide docuies under the jailable to park
Management he Law, pp. 1
w Enfora star ( ) agencies see
controlling acnd ordinanceser, these lawsgement of parpecifically ad
mits, licenses,
with ordinancfficers or conte proper use oent becomes t
rcement offices be establish
state and locahquakes, tornaentories and lvities, and pro
within parks
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umentation ofjurisdiction o
k patrons.
of Park and R19-22.
rcemenare fundameking accre
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ddress and gurules and reg
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ers from othehed between a
al emergency padoes, hurricalocations of eqovision of psy
s and recreatwhich may bas and facilitk patrons.
f the codes, laof the agency
Recreation Ag
nt, and mental standeditation.
behavior withd federal lawsave broad appation areas an
uide public usegulations appl
d regulations. enforcement
reation areas ability of sworn
er jurisdictionagency staff a
plans and proanes, forest fiquipment andychological a
tion areas anbe enacted spties. The cod
aws, and ordinand describe
gencies, (201
Securitdards,
hin the jurisdis are applicabplication and lnd facilities. e and behaviolicable to park
Regardless oservices, age
and facilities.n law enforce
s or departmeand the officia
ocedures direcfires, and flood materials, aid for staff
nd facilities specifically fordes, laws and
nances that phow they are
0), 3rd Ed.,
47
ty
iction ble to lack
or and ks
of ency
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ents, al law
cted ds.
shall r the d
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8.1.1 - SStandard:
enfor Suggested
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Staff Liais There shallrcement offic
d Evidence of enforcement aation areas an
mational refepter 22 – Law
uthority to: The authorifically to act
nsure that enfin parks and
agency, by coh the agency
d Evidence of rcement office
mational refepter 22 – Law
aw Enforc: Law enfor
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d Evidence of rcement officeefreshers and
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ublic Infors : Agency stas, regulationshall be esta
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mational refepter 22 – Law
son to Lawl be establishcers providin
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o Enforce rity of law entivity within forcement ac
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f Compliance:ers to enforce
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48
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49
8.4.1 - In-Service Training for Staff on Public Safety and Law Enforcement Standard: Agency staff shall understand their role in public safety and law enforcement and
relationships with law enforcement officers having jurisdiction within parks and recreation areas and facilities. The purpose of this training to ensure that staff understand where their authority ends and when an incident should be referred to law enforcement. In-service training shall be extended to front line staff such as lifeguards and park attendants to assure they are fully prepared to respond to law-enforcement incidents.
Suggested Evidence of Compliance: Provide documentation of most recent in-service training for agency
staff, defining their role in public safety and law enforcement, including agendas and attendance rosters
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, p. 614.
8.4.2 - Handling of Disruptive Behavior Procedures Standard: There shall be established procedures for agency staff on response to disruptive behavior
at agency areas and facilities. Procedures shall identify the role of staff in intervention when an incident occurs, documentation of behavior and delineation of law enforcement roles in handling behavioral issues.
Suggested Evidence of Compliance: Provide current procedures regarding handling of disruptive behavior.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 620-624.
8.4.3 - Traffic Control, Parking Plans, and Crowd Control Standard: The agency shall coordinate with the official law enforcement agency having jurisdiction
on large-scale events hosted or facilitated by the agency that require planning and coordination of traffic, parking and crowd control. Plans shall specifically define the roles of the event sponsor, agency staff, and the law enforcement agency regarding traffic layouts at the venue, traffic routes and personnel assignments.
Suggested Evidence of Compliance: Provide a recent example of coordination with law enforcement on
traffic control, parking plans and crowd control for activities and events hosted or facilitated by the agency.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 624-637.
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50
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51
8.6 - Emergency Management Planning Standard: The agency shall be aware of emergency operations planning within their jurisdiction
and its role in emergency management systems. Roles may vary depending on the scope of services provided by the agency and the location of its facilities. Recreation agencies, having roles in emergency management systems within their local jurisdiction, shall be aware of the applicable operations plan. The agency’s specialized staff, buildings and equipment may be integral to the plan and may be deployed in the event of a large-scale emergency. The U. S. Office of Homeland Security provides guidance and support for the preparation and maintenance of emergency management plans.
Suggested Evidence of Compliance: Provide the applicable emergency management plan with the most
recent date of approval. If, due to security concerns, the emergency management plan is not available for public review, provide the emergency management plan table of contents. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 634-637.
8.6.1 - In-Service Training for Staff on General Security and Emergency Management Standard: Through in-service training, agency personnel shall understand their role in ongoing
security and emergency management. In-service training should inform staff of their role in response to critical incidents and emergencies and provide specific procedures for routine operations.
Suggested Evidence of Compliance: Provide documentation of in-service training programs on general
security and emergency management, including a dated outline of the presentation topics and a roster of participants.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, p. 636.
8.6.2 - Emergency Risk Communications Plan Standard: There shall be a communications plan, that is reviewed and updated periodically, to
accurately and effectively communicate with the public and experts during a catastrophic event that attracts significant media attention, such as a health emergency, terrorist attack, earthquake or storm. The crisis communication plan shall delineate individuals responsible for communicating with the press, chain of command on notifying proper people of the incident and communicating status updates.
Suggested Evidence of Compliance: Provide a copy of the Emergency Risk Communications Plan and the
most recent review.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 634-637.
52
8.6.3 - Care and Shelter Procedures Standard: There shall be procedures to coordinate with agencies designated to provide care and
shelter to those in need during disasters or emergencies. Suggested Evidence of Compliance: Provide procedures to coordinate with agencies designated to provide
care and shelter during emergencies.
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54
9.1.2 - Accident and Incident Report Procedures Standard: There shall be established procedures for accident and incident reporting and analysis of
accident and incident reports. There shall be an accident/incident report form available to all employees. Data shall be obtained in an appropriate manner to support planned and coordinated accident prevention programs within the agency.
Suggested Evidence of Compliance: Provide the accident/incident form(s) and the procedures for
documenting and analyzing accidents and incidents. The accident/incident form(s) shall include identification information (who), specific location of accident (where), and description of accident in terms of sequence of activity (what).
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 21 – Risk Management, pp. 583-589.
9.1.3 - Personnel Involvement and Training Standard: The agency risk management function shall involve and train personnel at all levels on
risk management procedures. Suggested Evidences of Compliance: Demonstrate how personnel at all levels are involved and trained
regarding risk management.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 21 – Risk Management, pp. 594-596.
9.2 - Risk Manager Standard: A specific position within the agency shall be designated with risk management
responsibility and authority to carry out the policies established for risk management. Suggested Evidence of Compliance: Provide the position description that includes responsibility for risk
management.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 21 – Risk Management, pp. 582-583.
9.3 - ADA Compliance and Face-to-Face Resolution Standard: There shall be a policy or procedure available to all members of the public and staff
which address issues pertaining to ADA compliance, either in a written or electronic format. Suggested Evidence of Compliance: Provide a written policy or procedure available to the public and staff
that outlines the steps to resolve questions, concerns, or complaints of accessibility along with a reasonable timeline for completion and have a process for face-to-face meetings is in place.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 12 Physical Resource Management, p. 253; Chapter 13 – Management Operations, p. 287; Chapter 16 – Human Resource Employment, p. 400; Chapter 21 – Risk Management, pp. 584-588.
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55
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56
10.1.2 - Staff Training on how to Evaluate Programs, Services, and Facilities Standard: The agency shall provide training on how to evaluate programs, services and facilities
for personnel involved in managing facilities and delivering programs and services. Suggested Evidence of Compliance: Provide examples of recent evaluation trainings completed by the
agency, including curriculum content, training dates and participant lists. Examples of training subjects could include but are not limited to qualitative and quantitative measurement, identification of applicable evaluation tools, data analysis and use of findings. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, p. 644.
10.2 - Outcomes Assessment Standard: The agency shall use evaluation results to assess the outcomes of park and recreation
programs, services, and facilities and assess the operational effectiveness of the organization. Outcomes show the relationship between resource inputs and the resulting impacts and benefits of the outputs. Outcomes are measurable changes in behaviors, attitudes, knowledge, conditions or skills.
Suggested Evidence of Compliance: Provide examples of how evaluation results have been used to assess
levels of performance and effectiveness in the organization and how evaluation are used to determine if specific programs, services or facilities are achieving planned or projected results.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, p. 151; Chapter 9 – Program Services and Event Management, pp. 167-171; Chapter 23 – Evaluation and Action Research, p. 642.
10.3 - Performance Measurement Standard: The agency shall have a procedure for tracking and monitoring data trends and
measuring performance against targets linked to achievement of goals and objectives. Suggested Evidence of Compliance: Provide performance targets and measurement in use by the agency.
Describe the process and frequency of performance measurement and cite examples for how the results have been used by the agency to affect decisions. The measures may include data gathered from the following qualitative and quantitative sources:
a. Recreation and demographic trends; b. Needs assessment; c. Community inventory; d. Surveys; e. Program and service statistics; f. Inspections; g. Customer feedback; h. Program evaluation; i. Risk management reports; and j. Budget and financial reports.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 222-224; Chapter 23 – Evaluation and Action Research, p. 656.
57
10.3.1 - Level of Service Standards Standard: The agency shall have level of service (LOS) standards for provision of land, facilities
and services within the jurisdiction. LOS standards are a type of performance measure associated with equitable provision service, such as the number of facilities per 1,000 residents in a service area or facilities available within a designated travel distance or travel time, e.g. percent of population that have a park within a 10 minute walk. LOS standard can also address other dimensions of equitable access, such as connectivity, maintenance and affordability, e.g. percent of parkland connected to the trail network.
Suggested Evidence of Compliance: Provide the LOS standards and describe how LOS standards are used
to establish facility and service priorities.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 223-224.
10.4 - Needs Assessment Standard: The agency shall periodically conduct an assessment of assets and needs to identify
existing and projected gaps in service and determine land, facility and service priorities. Need assessments are used to help determine priorities for developing services with the agency. Needs assessments can use a variety of methods to obtain input from the community, including focus groups, advisory boards, forums, and surveys.
Suggested Evidence of Compliance: Provide the current needs assessment, describe the procedural steps
in conducting the assessment, describe the frequency of updates, and describe the use of the assessment in agency planning.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 5 - Organization Structure and Administrative Operations, p. 107; Chapter 8 – Recreation Program Planning, pp. 133-134; Chapter 11 – Physical Resource Planning, p. 228.
10.5 - Program and Service Statistics Standard: The agency shall collect and analyze statistics on its programs and services for
evaluation and future program and service development. Suggested Evidence of Compliance: Provide examples of statistics collected, describe the frequency of
updates, and describe how the agency makes use of the information.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226-227; Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372; Chapter 23 – Evaluation and Action Research, pp. 660-663.
10.5.1 - Recreation and Leisure Trends Analysis Standard: The agency shall assess periodically societal and local recreation and leisure trends and
determine how those trends impact existing and projected user populations. Suggested Evidence of Compliance: Provide trends analysis, describe frequency of updates, and describe
linkage to agency goals and objectives.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, p. 644.
58
10.5.2 - Community Inventory Standard: The agency shall compile a complete and current inventory of parkland and recreation
facilities, programs and services in the service area, including those provided by the agency and those offered by schools and other alternative public, private, non-profit providers.
Suggested Evidence of Compliance: Provide a complete and current inventory of parkland, programs and
services available in the community, describe the frequency of updates, and describe how the agency makes use of this information.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, pp. 129-130.
10.5.3 - PRORAGIS Standard: The agency shall create an online profile and enter operating data into PRORAGIS, the
national park and recreation database.
Suggested Evidence of Compliance: Provide a copy of the agency Custom Report from the PRORAGIS database.
10.6 - Research Investigation Standard: The agency shall conduct at least one experimental exploration or research investigation
each year related to park and recreation operations. These are demonstration or pilot projects where performance data are collected before and after the test to determine effectiveness.
Suggested Evidence of Compliance: Provide a report on a current or recent experimental or demonstration
research project designed to improve a product or to test a new process or procedure, including methods used and research findings; provide brief descriptions of other research investigations undertaken over the past five (5) years.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, pp. 658-659.
10.6.1 - Quality Assurance Standard: The agency shall monitor and evaluate the quality of its programs, services and facilities
from the user perspective. Examples include but are not limited to customer comment cards, secret/mystery shopper surveys, user satisfaction surveys, program evaluations and focus groups.
Suggested Evidence of Compliance: Provide recent examples of methods used to collect, monitor and
evaluate quality assurance data from users.
Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372.