(c) 2013, Mark Hehl, all rights reserved SUCCESSFUL CROSS BORDER PROJECT MANAGEMENT Mark Hehl...
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Transcript of (c) 2013, Mark Hehl, all rights reserved SUCCESSFUL CROSS BORDER PROJECT MANAGEMENT Mark Hehl...
![Page 1: (c) 2013, Mark Hehl, all rights reserved SUCCESSFUL CROSS BORDER PROJECT MANAGEMENT Mark Hehl mhehl@charter.net 203 263 4746.](https://reader036.fdocuments.us/reader036/viewer/2022070408/56649e5c5503460f94b54539/html5/thumbnails/1.jpg)
(c) 2013, Mark Hehl, all rights reserved
SUCCESSFUL CROSS BORDER PROJECT
MANAGEMENT
Mark [email protected]
www.hehlassociates.com203 263 4746
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(c) 2013, Mark Hehl, all rights reserved
Agenda Globalization and how it is Changing the
Role of the Project Manager The Importance of Cultural Understanding Highlights of Various World Cultures
• Asia• North America• Europe• Latin America
Applying Cultural Savvy• Leadership / Diversity• Achieving Success
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(c) 2013, Mark Hehl, all rights reserved
Globalization Cross Border Activity Increasing
• New players• New cultures• Varied perceptions• More complicated • Leadership Challenge
= Potential for enhanced performance / conflict
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Cultural Miscommunication Can Be Deadly!
Serious consequences Directing traffic
(c) 2013, Mark Hehl, all rights reserved
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(c) 2013, Mark Hehl, all rights reserved
Cultural Sensitivity
Critical to Success My Exposure
• Growing up• Adulthood• Professional Success
Timex China
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Lack of Cultural Awareness = Paying a Higher Price
Asian customer – Chinese Supplier No understanding or engagement
of Chinese culture World recession – late 2008 Material prices dropped
significantly Refusal to lower kit price Reason – Cultural Difficulties
(c) 2013, Mark Hehl, all rights reserved
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(c) 2013, Mark Hehl, all rights reserved
Cultural Savvy
Aids Communication• Time zone challenge
Establishes Immediate Rapport Enhances Team Motivation / Buy-in Builds Positive Relationships Enables Cooperation Postures the PM for Success
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(c) 2013, Mark Hehl, all rights reserved
On Culture
“It is not right or wrong, good or bad,
it is just different”
Mark Hehl - March, 1996
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(c) 2013, Mark Hehl, all rights reserved
Overview of Major World Cultures
North America China India The Philippines Latin America Europe
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(c) 2013, Mark Hehl, all rights reserved
North America
Legal• The contract governs; not what is said /
promised• The contract is the contract
Poor at negotiation Direct
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(c) 2013, Mark Hehl, all rights reserved
North America
Not warm and friendly at the beginning
Will not joke at the beginning Asks direct questions Insular
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(c) 2013, Mark Hehl, all rights reserved
North America
Assertive and forceful Prompt and responsive “Time is Money”
• They really believe this!• Advantage
One language Straightforward Challenges authority
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(c) 2013, Mark Hehl, all rights reserved
China
Dignity• Face• “Mianzi”
Mutual respect Respect for authority
• Obedience Humility Courtesy
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(c) 2013, Mark Hehl, all rights reserved
China
Considerate Polite Do not show emotion Will not use “No” Contracts
• Different than in the west• Guideline not rule• Open to changes
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(c) 2013, Mark Hehl, all rights reserved
China
Develop relationships first• “Guanzhi”
Enquire about family and personal life• Expect personal questions
Invest in relationships• It will pay dividends
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The Chinese Green Hat Fiasco
Facility opening Green hats distributed Audience not willing to wear them
A GREEN HAT??????
(c) 2013, Mark Hehl, all rights reserved
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(c) 2013, Mark Hehl, all rights reserved
India
Caste System Be on time Slow decisions Family orientation The boss is right Relationship value
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(c) 2013, Mark Hehl, all rights reserved
India
Women• Shaking Hands???
Head Shaking Develop Trust Accept refreshments Double Standard???
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(c) 2013, Mark Hehl, all rights reserved
The Philippines
Warm Friendly Laid back Positive outlook
• Good during a crisis Eager to please foreigners Non Aggressive Eager to learn
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(c) 2013, Mark Hehl, all rights reserved
Latin America
Regionally Diverse• Not all the same!
Warm/Friendly Tactile
• “Abrazo”• Latin America vs. China
Time Attitude
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(c) 2013, Mark Hehl, all rights reserved
Latin America
Formality• Señor
Meet with Decision Maker Relationship Orientation Social Conversation First
• Family
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(c) 2013, Mark Hehl, all rights reserved
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(c) 2013, Mark Hehl, all rights reserved
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(c) 2013, Mark Hehl, all rights reserved
Applying Cultural Savvy
Avoid Stereotyping Embrace Diversity Be Genuinely Interested
• Culture• History• Enjoy the Experience
Stop, Look & Listen
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(c) 2013, Mark Hehl, all rights reserved
Applying Cultural Savvy
Research & Learn• Culture• History• Language Basics
Ask Questions Communicate their way Show Respect
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(c) 2013, Mark Hehl, all rights reserved
Best Investment
Cross Cultural Training All Team Members Both Directions
A Critical Investment!
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(c) 2013, Mark Hehl, all rights reserved
Questions
Thank you for allowing me to be of service!
Mark HehlHehl & AssociatesSouthbury, CT USA203 982 6231ww.hehlassociates.com