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Transcript of (c) 2002 Kelly Donaldson, Jane Foo1 “I Know It’s There, But I Can’t Remember Where”...
(c) 2002 Kelly Donaldson, Jane Foo 1
“I Know It’s There, But I Can’t Remember Where”
Designing And Implementing User-Centered Information Services Over The
Web
Kelly Donaldson and Jane FooSeneca College Learning CommonsComputers in Libraries, March 14, 2002
(c) 2002 Kelly Donaldson, Jane Foo 2
(c) 2002 Kelly Donaldson, Jane Foo 3
(c) 2002 Kelly Donaldson, Jane Foo 4
The Learning Commons The Learning Commons
Learning Support Initiatives
Appendices
Setting the Stage
Bibliography
Contact Us
Issues
The Learning Commons
“… a blend of library expertise, learning centre academic support, audio-visual services and microcomputer resources in one accessible academic facility”
Goals of the Learning Commons Web Site
To enhance user’s research & information literacy skills and develop their computer literacy skills
To provide users with a diverse range of learning-centered resources and services that are up-to-date, relevant, flexible and progressive
LCO Project Facts
UCD and IA in Action
(c) 2002 Kelly Donaldson, Jane Foo 5
The Learning Commons
LCO Project Facts
Contact Us
Setting the Stage
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
Bibliography
LCO Project Facts
StructureP ro jec t R oles
-> sub d ivid e d a ccord ingto va rio us con ten t a re aso n th e W e b s ite
B or row er Info
Internet R esourc es
C omputing H elp
A ud io-V isua l
etc .
C ontent Team (20+)
N avigation
G raphic Des ign
Design T eam (5)
H T ML
P rogramming
S ys tem A dmin.
T ec hnic al T eam (6)
Web C ore T eam (4)(Web Manager, Web C oord inator, T eam L eads)
(c) 2002 Kelly Donaldson, Jane Foo 6
The Learning Commons
LCO Project Facts
LCO Project Facts
ResourcesStaff:
Approx. 40 staff members involved 4 campuses 3 different service areas (A/V,
Library, Learning Centre)
Technical: Content development: Word Web site structure: Visio Web Development: Dreamweaver,
HomeSite Graphic Design: Photoshop Other: Linkbot, BOBBY, EZSort
Money: staffing, software, and a test server
Contact Us
Setting the Stage
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 7
LCO Project Facts
Framework
The project was developed utilizing principles derived from both
User Centered Design (UCD) and
Information Architecture (IA)
Recurring Themeso Functionality
o Scalability
o Consistency / Standardization
o UsabilityContact Us
The Learning Commons
Setting the Stage
LCO Project Facts
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 8
Setting the Stage
Setting the Stage …
…for User-Centered Designo Understand the users and the user’s tasks,
information needs and contexto Use existing information / design expertise
(user-centered, not user-driven)o Keep it simpleo Rapid prototypingo Iterate, iterate, iterate !
…for Information Architecture
o Figuring out what we wanted the site to doo Creating order out of chaos
To find a form that accommodates the mess,
that is the task of the artist now.- Samuel Beckett
Contact Us
The Learning Commons
LCO Project Facts
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 9
Setting the Stage
Information Architecture
Building your Infrastructureo Information architecture is the
“science” of figuring out what you want your site to do
o constructing a blueprint before diving in and starting to put things together
This includes determining:o content o site structure (narrow vs. deep)o organization of informationo relationships between informationo headings/labels for information
….all of which were determined from user feedback.
Contact Us
The Learning Commons
LCO Project Facts
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
Bibliography
87
(c) 2002 Kelly Donaldson, Jane Foo 10
Information ArchitectureArchitectural blueprint of LCO homepage
(c) 2002 Kelly Donaldson, Jane Foo 11
Information ArchitectureText version of architectural blueprint
Notes: Items in red are not yet developed Strikethrough items have been deleted from the site 1. Homepage2. Find Magazines & Newspapers2.1 Library Catalogue (BIBCAT)2.2 Seneca's Electronic Resources
2.2.1 Alphabetically 2.2.2 Canadian Content
2.3 Electronic Magazines & Newspapers Titles List ("alphabetically" & "by subject)
2.4 Electronic Resources Search Features Chart 2.5 Get Help Finding Magazines, Journals & Newspapers
2.5.1 Why Use Magazines & Newspaper Articles?2.5.2 How do I Find an Article?2.5.2 Evaluating Magazines, Journals & Newspapers
(links to 23.2)2.5.3 Saving Your Results
2.5.3.1 Printing(links to ?)
2.5.3.2 Downloading(links to ?)
2.5.4 Style Guides/Citing Information(links to 22.2)
2.5.5 Off Campus Access to Magazines, Journals & Newspapers(links to 5.2)
2.5.6 Plagiarism (information for students)(links to 22.7)
(c) 2002 Kelly Donaldson, Jane Foo 12
UCD and IA in Action
UCD and IA in Action
oCard Sorting and Cluster AnalysisoUsability tests : task-oriented
prototype testing
Utilized to help determine site:o content o functionality
Also used to determine the most effective means of:
o organizationo navigationo labelingo terminologyo home page layout
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 13
UCD and IA in Action
Card Sorting/Cluster Analysis
User performs card sorting
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 14
UCD and IA in Action
Card Sorting/Cluster Analysis
Results of card sorting grouped and analyzed
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 15
UCD and IA in Action
Card Sorting/Cluster Analysis
Cluster analysis performed by IBM’s EZSort based on results of card sorting
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 16
UCD and IA in Action
Usability Testing
A paper prototype of the LCO homepage was placed in front of the user, who was then asked to explain where they would look on the site to accomplish the following tasks:
Task One (15 min)You want to find some journal articles that discuss the life and literature of Margaret Atwood for an English
essay that you have to write. What do you do?
Task Two (15 min)It is almost the end of your last semester, and you are trying to find out how much money you owe in fines for
overdue books. What do you do?
Task Three (5 min)The new semester has just started, and you want to look
at your timetable for this semester. What do you do?
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 17
UCD and IA in Action
Some Interesting Tidbits
Users don’t always think the same way we do! For example, from a student’s perspective:
Question: What is one of the most important things to see on a library homepage?Answer: Employment Resources
Question: Where would you go to find information about your overdue library fines?Answer: Collection Development
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 18
UCD and IA in Action
Some Interesting Tidbits
Users don’t understand terminology such as:
oCirculation DepartmentoPeriodicalsoInterlibrary Loans
Users do understand terminology such as:
oBorrower ServicesoMagazines and JournalsoBorrowing Books From Another
Library
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
Learning Support Initiatives
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 19
Learning Support Initiatives
Learning Support Initiatives
The following are just some of the collaborative projects being developed as a result of LCO and user testing:
oResearch by SubjectoPersistent Course ResourceoResearch Success TutorialsoGetting StartedoVirtual Reference Service (Ask LCO
Live)
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 20
Learning Support Initiatives
Research by Subject
Users identified a desire to access information by subject area.
Specifics: Subject areas based on Seneca specific
programs/courses All pages utilize a standardized page layout
and subheadings (template) Each page is owned and maintained by a
library staff who is considered the expert of that subject area
All resources on each page are created and reviewed according to “Research by Subject Content Evaluation Guidelines”
http://learningcommons.senecacollege.ca/learningcommons/Library/ResearchbySubject/
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 21
Learning Support Initiatives
Persistent Links
Users wanted to be able to easily access full-text resources.
These links provide direct (one-click) access to customized online full-text resources for Seneca courses and programs.
MySeneca / Blackboard online courses http://my.senecacollege.ca
Non-Blackboard online course (IHP 601) http://ilearn.senecac.on.ca/aahs/health/IHP/601/
SeneSCAN: Environmental Scanning http://www.senecac.on.ca/senescan/
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 22
Learning Support Initiatives
Research Success Tutorials
Users identified a desire to participate in self-directed learning.
A collaborative effort undertaken by faculty and librarians.Development and implementation of various online, interactive tutorials
Programs to date include:o Businesso Englisho Nursingo Travel & Tourismo ELI (http://ilearn.senecac.on.ca/library/eli)
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 23
Learning Support Initiatives
Getting Started
Users explained that they like things “quick and simple”.
This page provides them with an overview of the research process and quick links to each topic
Highlights include:o Selecting and understanding a topico Searching for and evaluating
information from various sourceso Issues to consider during the writing
processhttp://learningcommons.senecacollege.ca/learningcommons/Library/GettingStarted/researchPage.html
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 24
Learning Support Initiatives
Ask LCO Live
Users love to chat!
o Live, real-time reference serviceso Currently performing a pilot
project with designated courses throughout Seneca
o On-going staff trainingo On-going user testing to test both
look and functionalityo Increasing hours of availabilityo Potential future partnerships with
a library from Australia in order to provide 24 hour service
http://learningcommons.senecacollege.ca/learningcommons/LCGeneral/VRSIntro.html
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Issues
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 25
Issues
Past and Remaining Issues
1. Politicalo No comment!
2. Contento Maintenance of existing contento Ongoing development of new
contento Continued user testing of content
to ensure usability
3. Designo Logo, visual look and
stakeholders
4. Technicalo ITTo Staff training and developmentContact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Learning Support Initiatives
Appendices
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 26
Appendices
Seneca College Links
Ask LCO Live:http://learningcommons.senecacollege.ca/learningcommons/LCGeneral/VRSintro.html
Getting Started:http://learningcommons.senecacollege.ca/learningcommons/Library/GettingStarted/researchPage.html
Learning Commons Online:http://learningcommons.senecacollege.ca/
Research by Subject Pageshttp://learningcommons.senecacollege.ca/learningcommons/Library/ResearchBySubject/CorporateCommunications.html
Research Success Tutorials (restricted access)
MySeneca / Blackboard online courseshttp://my.senecacollege.ca
Non-Blackboard online course (IHP601) http://ilearn.senecac.on.ca/aahs/health/IHP/601/
SeneSCAN: Environmental Scanninghttp://www.senecac.on.ca/senescan/
Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Learning Support Initiatives
Issues
Bibliography
(c) 2002 Kelly Donaldson, Jane Foo 27
Bibliography
Bibliography
Information Architecture:Rosenfeld, Louis and Peter Morville. Information Architecture for the World Wide Web. Cambridge: O’Reilly, 1998. Shiple, John. “Information Architecture Tutorial.” Webmonkey. 8 Jan. 2002. http://hotwired.lycos.com/webmonkey/design/site_building/tutorials/tutorial1.html.
UCD and IA in Action: “EZSort (beta release).” IBM. 9 Jan. 2002. http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/410.
“What is Card Sorting?.” 12 Dec. 2001. Information & Design. 9 Jan. 2002. http://www.infodesign.com.au/usability/cardsorting.html
User-Centered Design:Hackos, JoAnn T. and Janice C. Redish. User and Task Analysis for Interface Design. New York: Wiley & Sons,1998.
Krug, Steve. Don't make me think! : a common sense approach to Web usability. Indianapolis, Ind.: Que, 2000.
Norman, Donald A. The design of everyday things. New York: Basic Books, 1988.
Nielsen, Jakob. Designing web usability. Indianapolis, Ind.: New Riders Publishing, 2000.
“User-Centered Design.” IBM. 9 Jan. 2002. http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/570Contact Us
The Learning Commons
LCO Project Facts
Setting the Stage
UCD and IA in Action
Learning Support Initiatives
Issues
Appendices
(c) 2002 Kelly Donaldson, Jane Foo 28
LCO Project Facts
UCD and IA in Action
Bibliography
Contact Us
Questions?
Learning Commons Web site:http://learningcommons.senecacollege.ca
Kelly [email protected]
Jane [email protected]
The Learning Commons
Setting the Stage
Learning Support Initiatives
Issues
Appendices