Byte Back 2013-14 Course Catalog

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1 | Page Byte Back is licensed by the D.C. Education Licensure Commission. 2013-14 COURSE CATALOG BYTE BACK CLOSING THE DIGITAL DIVIDE 815 Monroe St., NE, Washington, D.C. 20017 202-529-3395, (f) 202-529-4684, E-mail: [email protected] Byte Back is a nonprofit organization providing computer and job training to low income individuals. Located across the street from Washington’s Brookland Metro Station, Byte Back serves the entire Metropolitan Area. Byte Back is licensed as a Post-Secondary Educational Institution.

Transcript of Byte Back 2013-14 Course Catalog

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2013-14 COURSE CATALOG

BYTE BACK

CLOSING THE DIGITAL

DIVIDE 815 Monroe St., NE, Washington, D.C. 20017

202-529-3395, (f) 202-529-4684,

E-mail: [email protected]

Byte Back is a nonprofit organization providing computer and job training to low income individuals. Located across the street from Washington’s Brookland Metro Station, Byte Back serves the entire Metropolitan Area. Byte Back is licensed as a Post-Secondary Educational Institution.

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Byte Back Board of Directors

Chair: : Mario Burney, The Edge Advisory Group

Vice-Chair: Keith Clark, Intelsat

Treasurer: Ron Hulen, Fannie Mae

Secretary: Jewel T. Scott, Dean & Co.

Adnan Bokhari, CPA, Corporation for Enterprise Development

Kelley Ellsworth, Byte Back

Linda Esah, Corp. for National and Community Service

Byte Back Staff

Executive Director: Kelley Ellsworth

Director of Finance and Administration: Isel Perez-Castellanos

Director of Programs: Eleanor Grewal

Director of Certification: Carine Umuzayire

Director of Volunteer Services: Ashley Luttmer

Employment Specialist: H.Y. Griffin

Registrar: Francisco Vasquez

Communications Associate: Jessica Bates

Development Associate: Cristina Moscoso

Office Manager: Felicia Hawkins

Director of Refurbishing and Repair/Onsite System Administrator: Ronald Wade

Logistics Coordinator: Terry Johnson

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POLICIES AND PROCEDURES Registration Policy: Students may register by simply calling or coming into Byte Back during regular business hours: 9:00 a.m.-5:00 p.m., Monday through Friday during a time when registration is open. If students call or come in when registration is closed, they are placed on the “Prospect Student Call List” and will receive a call notifying them when registration is open. Registration is open anywhere from 1-3 weeks before the first day of class. Students are then registered for Application Day for the class they have chosen, which typically takes place exactly one week before the first day of class. Students must show up on time for Application Day and must bring proof of income and proof of residence. Our sliding fee scale and the student’s proof of income will determine if he or she qualifies for free or reduced tuition. Students may speak to the registrar before Application Day to obtain more information. In order to complete the registration process students must:

be present on Application Day, fill out the application

sign the student contract

sign the media release letter

provide proof of income and residence

and pay full tuition for the course (if applicable) before the first day of class. Due to limited capacity for each class, some students may be placed on the class waitlist. If there are any available slots left after Application Day, the students on the waitlist are called and notified immediately. Students who are notified must then come into Byte Back to fill out the necessary paperwork, provide proof of income and residence, and pay full tuition for the course they wish to take before the first day of class in order to register for that course. The only requirement to enroll in a given class is that students must take the prerequisites for that class or pass the placement test. Tuition and Scholarships: Tuition must be paid in full before the class begins. Payment may be made in the form of money order, certified check, or credit card (through our PayPal account online). We do NOT accept cash or personal checks. For those students who are low-income, Byte Back offers full and partial scholarships, based on household income and size. Students must bring proof of income and household size to take advantage of this opportunity. Refund Policy: Occasionally, a student may find it necessary to withdraw from all classes during the training period. Depending upon when this action is taken, all or part of their tuition and fee charges may be refunded. This refund will be given to whoever paid the tuition, whether that is the student, a family member, the District government, or any other entity. If the student is a financial aid recipient, Byte Back, as well as the student, may be required to return to the federal government all or a portion of the aid that had been disbursed to the student and /or the student’s account.

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Tuition Refund Criteria: For Courses with 48 or More Course Hours: Such as Office Track (48 course hours) or A+ Certification (291 course hours):

100% of the tuition and fees must be refunded for a student who withdraws from all classes prior to the 5th day of class.

90% of the tuition and fees must be refunded for official or unofficial withdrawals made between the 6th day of class and the 13th day of class.

50% of the tuition and fees must be refunded for official or unofficial withdrawals made on or after the 14th day of class but prior to the end of the 21st day of class.

For those students whose tuition is paid by the District government, funds are to be returned to the District within four weeks following the establishment of a student’s official or unofficial withdrawal. For Courses with Fewer Than 48 Course Hours: Such as the PC for Beginners Course (20 course hours)

100% of the tuition and fees must be refunded for a student who withdraws from all classes prior to completion of 25% of class duration (e.g.: prior to the 3rd of 10 sessions)

90% of the tuition and fees must be refunded for official or unofficial withdrawals made between 25% and 50% of class duration.(e.g.: between 3rd and 5th of 10 sessions)

50% of the tuition and fees must be refunded for official or unofficial withdrawals made on or after 50% and 90% of class duration. (e.g.: between 5th and 7th of 10 sessions).

Credit from Previous Studies: Students who have already learned the material for a certain class, either through study elsewhere, or through work/life experience, may test out of that class and move on to the next class, provided that they pass the placement test. Placement Assistance: Our staff is available during regular business hours to assist students in deciding which class or program would be right for them. Tutoring and Resume Support: Byte Back regularly provides free tutoring and assistance with computer skills, resumes, and cover letters. Students should ask their instructor or a Byte Back staff member about upcoming dates and RSVP in advance to ensure there will be a tutor available. Individual Support: Students in our certification classes who are preparing for specialized IT careers can contact our employment specialist for more individualized support with professional attire, resume editing, pitch preparation, or other employment services. Byte Back Job Seekers Club: Once a month, Byte Back holds a special information session on topics related to the job search and professional development. Students should ask their instructor or a Byte Back staff member about upcoming dates. Attendance Policy: In order to receive a certificate of completion or other associated benefits, students must adhere to the attendance policy. In order to complete a class, students must attend a minimum number of sessions. This minimum differs from class to class. Students who have more than the allowed number of absences from class will not receive a Complete grade, a certificate of completion, or any associated benefits such as a free, refurbished computer. Students should refer to

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the student contract or ask their instructor how many absences are allowed for each class. Because each class session covers important material, Byte Back has a policy of no excused absences, regardless of health, family, work, or other circumstances. We welcome students to re-enroll at a later date so that they may master all the course material, but they must pay tuition again if applicable. In extremely rare cases, absences will be excused at the discretion of the director of programs. If for any reason students miss class, they must make up missed work by arrangement with their instructor, but this does not remove the absence from the attendance record. Tardiness Policy: All students must be prepared to begin class on time. Instructors will record late arrivals. If a student is more than 15 minutes late, the student will be marked as late. Two incidents of tardiness will count the same as one absence. Evaluation and Grading: Byte Back evaluates students in several ways:

through placement tests to place students in the appropriate course level

through informal assessments to ensure individualized learning experiences during class

through formal assessments to determine if students have mastered material and may receive a passing grade

through assessments of professional and soft skills

through application processes for certain advanced classes

through practice exams for certification preparation Byte Back believes in “learning through doing.” Courses focus on the real-world application of computer skills. Much of each class session will be comprised of learning a new skill and then using that skill to work on a practical project. Formal and informal assessments help instructors and students evaluate strengths and weaknesses throughout the course. Some tests and projects may be graded to determine whether students receive a grade of Pass or Did Not Pass. In certification classes, passing the certification exam may count for all or part of a passing grade; but additional Byte Back assessments may also be considered in determining students’ grades. Students may need to receive a certain score on practice exams before receiving a voucher to take a certification exam. Evaluation is a critical component of appropriate class placement. Before registering for a class, students must pass the corresponding placement test or receive a grade of Pass in the prerequisite course. Byte Back instructors and staff may recommend or require the dismissal of students who need, in staff opinion, to move to a more or less advanced course. Students who do not finish the class with a satisfactory grade may take it again. The application process for certain advanced classes may include interviews, essays, literacy and math testing, and collection of required documents. In advanced classes, students may be evaluated on professional skills. Progress Reports and Transcripts: Byte Back does not typically distribute progress reports due to the fact that most of our courses are very short. If students wish to know how they are doing, they may simply ask their instructor. Transcripts from the previous six months are available from the registrar upon request.

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STUDENT CONDUCT Attire: Byte Back strives to maintain a professional environment where students can comfortably learn and prepare for career advancement. Appropriate attire excludes overalls, flip-flops or similar flat sandals, athletic clothing (including shoes and hats), leggings, cropped tops, tank tops, and camisole tops without appropriate layering. In general, all students should wear clean, neatly pressed clothing appropriate to an office environment and should be sure to take care of personal daily hygiene. Students in certification courses may be required to wear professional attire as part of class participation in job readiness training. For these purposes, professional attire includes skirt or pantsuits, dress pants, dress shirts, dress shoes, ties, and any necessary accessories (such as bags and padfolios). Students who do not have appropriate attire and cannot afford to buy it can be referred to partner organizations that provide appropriate professional clothing. Smoking: Byte Back promotes a smoke-free learning environment. Smoking is prohibited inside Byte Back buildings, and is only permitted in outside of the buildings. Drugs and Alcohol: Byte Back prohibits the unlawful use, possession, dispensation, sale, manufacture, or distribution of any controlled substance or drugs in the workplace. We prohibit the use of alcohol by students on the premises Byte Back maintains a no-tolerance policy of being under the influence of alcohol or a controlled substance during class or lab time. Such abuse will result in expulsion from the building. Email and Internet Use: In accordance with Byte Back’s Unlawful Harassment policy, computers at Byte Back or any of its partner sites are not to be used to create or access any offensive or disruptive messages or web sites. Among those which are considered offensive are any messages or web sites which contain sexual implications, racial slurs, gender-specific comments, or any other comment that offensively addresses someone’s age, sexual orientation, religious or political beliefs, and national origin or disability. Byte Back reserves the right to bar access to these and other web sites without prior notice. We also reserve and may exercise the right to review, audit, intercept, access and disclose all messages created, received, or sent over the Internet for any legal purpose. The confidentiality of any message should not be assumed. Any student or employee who discovers a violation of this policy must notify Byte Back management. Any violations of policy or unauthorized use of the internet may result in disciplinary action, up to and including permanent removal from the school. Fraudulent or Dishonest Conduct: Byte Back will investigate any possible fraudulent or dishonest use or misuse of our resources or property by students. Anyone found to have engaged in a fraudulent or dishonest conduct is subject to disciplinary action up to and including permanent expulsion from the school and civil or criminal prosecution when warranted. Examples of such conduct include, but are not limited to: forgery or alteration of documents; unauthorized alteration or manipulation of computer files; misappropriation or misuse of Byte Back’s resources, such as funds, supplies, or other assets. Inappropriate Conduct: Although it is impossible to anticipate in advance every possible kind of misconduct that would be of concern to Byte Back that could lead to suspension from class or

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expulsion from the school, the following conduct is prohibited and will not be tolerated. This list of inappropriate conduct is illustrative only and is not intended to be exhaustive:

Violation of any of the policies concerning student conduct.

Conduct, including speech that physically harms or threatens others or that is abusive or disrespectful of Byte Back directors, employees, contractors, members, volunteers, students or other persons involved with Byte Back.

Failure to be honest in one’s communications with Byte Back, and/or falsifying records or other documents.

Theft or misappropriation of property owned by Byte Back, a co-worker, member, or anyone else who has property that a student may come into contact through Byte Back.

Please refer to the Byte Back Unlawful Harassment Policy and Non-Discrimination Policy for more information. Grievance Policy: Byte Back recognizes the value of identifying and resolving causes of student dissatisfaction in a timely manner, and allows student concerns to be conveyed up to the highest level of the organization. Problems and misunderstandings inevitably arise from time to time. If students experience a school-related problem and cannot resolve it independently, they are encouraged to discuss the situation openly and honestly with the parties involved. If the students involved are unable to resolve the problem, they are encouraged to seek out the guidance and counsel of their instructor, administrative staff and/or the executive director. If the student puts his or her concerns in writing, those concerns should be submitted to the executive director as soon as possible. The executive director will conduct an investigation where appropriate, and will generally provide a written response within 20 business days. If more time is needed to respond to the written complaint, the person filing the grievance will be notified accordingly. If a student’s concern is with the executive director, he or she may raise such a grievance with the board chair. The decision of the executive director (or board chair) is final. All such grievances will be held in the strictest confidence and will involve only those who are affected. Byte Back prohibits any retaliation against any student who seeks assistance through this process, and may take disciplinary action against anyone who is found to have violated this policy. Any matter which affects Byte Back’s License as a Postsecondary Educational Institution may be submitted to the D.C. Educational Licensure Commission. Suggestions: Byte Back encourages students to offer suggestions and ideas about how to improve Byte Back. We believe that our students are the best sources of knowledge about how to improve our process, procedures, programs, and facilities. If students have a suggestion, they should feel free to write it up and drop it in the suggestion box in the lobby, or bring the matter to the attention of the executive director. An appointment is not needed. Facilities: The Byte Back headquarters building is located at 815 Monroe Street NE, right across the street from the Brookland/Catholic University Metro (Red Line). There are many buses which stop within three blocks of the building, including the H1, H2, H3, H4, H8, H9, G8, 80, and R4. Our headquarters building has over 2500 square feet, including a lobby, library and open computer lab, administrative offices, and two computer classrooms- each with twelve student computers.

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During regular office hours, Monday through Friday, 9:00 a.m. to 5:00 p.m., students may come in, without an appointment, to obtain information. Students may use our community computers between 10:00 a.m. and 5:00 p.m. for up to 45 minutes. Byte Back also partners with government agencies and nonprofit organizations all over the Washington D.C. area to provide classes at their facilities. Check our course schedule or call Byte Back to find a location near you! Accreditation: Byte Back is licensed as a Post-Secondary, Non-Degree Institution by the D.C. Educational Licensure Commission. We are not an accredited school.

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PROGRAMS OFFERED Students may enter each program based upon their individual skill level. Beginners may progress from one level to the next, while students with previous experience or relevant education may test out of beginning and/or intermediate courses.

BEGINNING AND INTERMEDIATE PROGRAMS: The following programs consist of hands-on work to prepare our students for entry level occupations in administrative and secretarial positions. COMPUTER LITERACY TRAINING Byte Back offers basic computer skills training for those with little or no previous experience with computers. Our PC for Beginners courses teach typing and mouse basics, how to manage files and folders, format text, search the Internet and use email. OFFICE TRACK PROGRAM Students learn Microsoft Office 2010 (Word, Excel, Outlook and PowerPoint), as well as job readiness skills. If students complete their training, they receive a free refurbished computer for their home. Graduates from the Office Track program receive individualized job counseling from our employment specialist and are encouraged to add additional classes to their program to improve their chances of obtaining employment in the area of their interest, such as QuickBooks, or HTML. COMPUTER LITERACY TRAINING FOR SENIORS Byte Back offers special PC for Beginners courses for senior citizens featuring a curriculum designed specifically for the particular technology challenges and available resources for our elders. These courses cover all PC for Beginners content, but with pacing and materials that are appropriate for senior citizens. COMPUTER LITERACY TRAINING FOR LITERACY LEARNERS These courses cover all PC for Beginners content, but with pacing and materials that are appropriate for literacy learners. This course is not designed to teach literacy skills, but to teach computer skills and to provide resources that students can use to work independently on literacy skills. COMPUTER LITERACY TRAINING AND OFFICE TRACK IN SPANISH Byte Back’s Spanish program includes PC for Beginners 1, PC for Beginners 2, and Office Track in Spanish, as well as PC for Beginners 1 for Seniors in Spanish and PC for Beginners 2 for Seniors in Spanish. These courses cover the same content as the English courses, but with materials in Spanish. Key vocabulary and common computer applications are taught in English and Spanish so that students can navigate computers regardless of language settings. Students learn about online resources available to Spanish-speakers who live in the DC metropolitan area, such as those offered by DC government agencies and other educational and human services institutions in the city. COMPUTER LITERACY TRAINING AND OFFICE TRACK IN ASL Byte Back’s ASL program includes PC for Beginners 1, PC for Beginners 2, and Office Track in ASL. These courses cover the same content as the English courses, but with instruction in ASL. Students learn about online resources available to the DC metropolitan area Deaf community, such as those offered by DC government agencies and other educational and human services institutions in the city.

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INTENSIVE PROGRAMS

NOTE: Upon completion of the coursework, students will take a test to measure their level of

mastery of the material. In some cases, this coursework will include an internship at Byte Back or

another nonprofit, in which students will be expected to come to work on time and use their new

skills in a work environment, gaining practical skills as well as professional development.

INTERNET & COMPUTING CORE CERTIFICATION TRAINING FOR ADMINISTRATIVE ASSISTANT PROGRAM (IC3) This program will prepare you for an occupation such as administrative assistant, office manager, or executive assistant. It will also prepare you to take the Internet and Computing Core Certification (IC³®) examination. This certification is an internationally recognized standard for digital literacy and reflects the most relevant skills needed in today's academic and business environments, including a working familiarity with Microsoft Office, Internet searches and basic knowledge of computer hardware. Upon completion of coursework, students may enroll in a 40-hour internship at Byte Back in which they will put their new skills to practical use and will learn new office skills such as the operation of a telephone system, fax, postage machine, scanner, and copy machine. Graduates from this program receive individualized job counseling from our employment specialist and are encouraged to add additional classes to their program to improve their chances of obtaining employment in the area of their interest, such as QuickBooks, or HTML. Prerequisites: Byte Back’s PC for Beginners and Office Track or equivalent coursework or experience.

MICROSOFT OFFICE SPECIALIST TRAINING Earning a Microsoft Office Specialist certification can help you differentiate yourself in the competitive job market by broadening your employment opportunities and displaying your advanced skills and may result in higher earning potential. For employers, the certification provides skill-verification tools that not only help assess a person’s skills in using Microsoft Office programs but also the ability to quickly complete on-the-job tasks across multiple programs in the Microsoft Office system. Byte Back offers two different programs that result in Microsoft Office Specialist Certification, one preparing for training and development specialist positions and the other preparing for database administrator positions. MICROSOFT OFFICE SPECIALIST TRAINING FOR TRAINING AND DEVELOPMENT SPECIALIST POSITIONS (Word 2010, Excel 2010, Power Point 2010, and Outlook 2010) Microsoft Office is the primary software package used in office settings. As a result, it is critical for office workers to know how to utilize this software and to stay current with software updates. (This training program will prepare you to serve as a training and development specialist, able to provide Microsoft Office software training to co-workers or as a consultant. Training and development specialists help businesses, nonprofits, and government agencies to develop, carry out, and evaluate training programs for their employees. They instruct employees in basic technology, new technology, and in the specific ways in which the employer uses technology, such as reporting systems. Trainers must analyze organizations, discover where training would be most useful, and design new programs to fit the need. They frequently use training methods that include audiovisual aids, classroom instruction, role-playing, or equipment such as computers. When the training sessions are complete, trainers evaluate the effectiveness of the training to ensure that the desired results are being achieved.

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These specialized human resources workers are employed by federal, state, and local government, by school systems, and by firms in private industry. Some trainers are self-employed as freelance specialists. Many more work for private consulting firms. This program will teach students the software skills that they will need to be able to teach, as well as presentation skills and the ability to use additional office technology such as Google Docs and social media. Training and development specialists should have strong interpersonal skills. Previous experience as a teacher or instructor is helpful. Students will take Byte Back’s Word 2, Excel 2, PowerPoint 2 and Outlook 2 courses. MICROSOFT OFFICE SPECIALIST TRAINING FOR DATABASE ADMINISTRATOR POSITIONS (Access 2010 and Excel 2010 and SQL) As businesses, government agencies and nonprofits use data more and more frequently to plan, track and evaluate performance, there is an increased need for individuals who can manage data. This training program will prepare you to serve as a database administrator. Students will learn Microsoft Excel and Microsoft Access as well as Structured Query Language (SQL). Excel is a "flat file database," widely used to store data and often used to solve simple database problems. When simple tables need to evolve into multiple tables of related data, Access can be used to create a relational database. Access can serve as a "data landing pad" for gathering and consolidating disparate data throughout the enterprise, much of which lives inside Excel workbooks. Once your data is in Access, you can add more tables and join them, create queries (or views of your data), structure the data and define data types to help ensure data integrity, share and update data among many users, and create powerful reports and forms. Database administrators must be able to think logically. Being able to concentrate and pay close attention to detail is important. Certification is a way to show a level of competence. Many employers regard these certifications as the industry standard. Students will take Byte Back’s Access 1, Excel 2 and Access 2 courses (both for MOS certification) and SQL. MCITP: MICROSOFT CERTIFIED IT PROFESSIONAL TRAINING (MCITP) The Microsoft Certified IT Professional (MCITP) credential shows you have the set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist in Windows 7. An MCITP works in the typically complex computing environments of small, medium-sized, and large organizations. Students will develop a basic understanding of Windows PowerShell syntax and a working knowledge of operating in an Active Directory domain environment. To earn the MCITP credential, you must pass both of the following exams: Exam 70-680: Windows7 Configuring, and Exam 70-685: Windows 7, Enterprise Desktop Support Technician. MCTS: MICROSOFT PROJECT CERTIFICATION TRAINING (MCTS) This course provides students with the knowledge and skills to build, maintain, and control well-formed project plans. The Microsoft Certified Technology Specialist (MCTS) credential demonstrates your specialized technical expertise and ability to successfully implement, build on, troubleshoot, and debug a particular Microsoft technology. This course is intended for both novice and experienced project managers and schedulers. These individuals are involved in or responsible for scheduling, estimating, coordinating, controlling, budgeting, and staffing of projects and supporting other users of Microsoft Office Project. A familiarity with key project management concepts and terminology is recommended as well as basic Windows navigation skills. To earn the credential, you must pass Exam 70-178: Microsoft Project 2010, Managing Projects.

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COMPTIA A+ CERTIFICATION TRAINING (A+) The CompTIA A+ Certification is one of the most desired credentials in the information technology industry. A+ Certification signifies that the certified individual possesses the knowledge and skills needed for a successful entry-level computer service technician. A+ Certification is tested by the Computing Technology Industry Association (CompTIA). A+ is an ISO certified and ANSI accredited vendor neutral certification consisting of two exams. The new exams do not have “names,” but are referred to by their numbers (220-801 and 220-802). There is more coverage of security issues, which is consistent with results from a 2011 CompTIA job role survey in which 91% of respondents said that an increased focus on security is having an impact on the job of an IT technician. Mobile devices (Android and Apple iOS) have been added, not just because of smart phones, but also in part because of the increasing use of iPads in industries such as healthcare. Today, more than 900,000 people are A+ certified worldwide, with 45 to 50 thousand certifying each year. The demand for qualified IT technicians remains very solid. As to organizations that recommend or mandate A+, Dell looks for A+ certified individuals when they hire for their helpdesk. HP service managers in various areas across the globe require that their staff be A+ certified. Lenovo requires it in multiple countries. And of course, the U.S. Military requires certification of Level 1 information assurance technicians, and A+ is regularly used to fulfill that requirement. To earn the credential, you must pass both of the following exams: 220-801 and 220-802. COMPTIA NETWORK+ CERTIFICATION TRAINING (NET+) The CompTIA Network+ certification is the sign of a competent networking professional. It is an international, vendor-neutral certification that proves the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools. Companies such as Dell, HP, Ricoh, Sharp and Xerox recommend or require CompTIA Network+ for their networking technicians. Candidate job roles include network administrator, network technician, network installer, help desk technician and IT cable installer. The revised objectives address virtual networking and give increased attention to network security and coverage of the seven-layer OSI (Open System Interconnection) model. There are more than 325,000 Network+ Certified IT Professionals and Net + is in the TOP 10 Certifications in the World. To earn the credential, you must pass the following exam: N10-005. COMPTIA LINUX+ CERTIFICATION TRAINING (LINUX+) Powered by LPI CompTIA Linux+ Powered by LPI is the only high-stakes, vendor neutral certification available to validate the fundamental knowledge and skills required of junior Linux administrators. It’s no surprise Linux is quickly becoming a preferred software platform—it’s low cost, provides flexibility, and is compatible with virtualization and cloud applications. As more organizations implement Linux, employers will be looking for administrators who have a solid technical, foundational knowledge of Linux systems. CompTIA Linux+ is a great first certification to develop your educational and career path in Linux administration. It provides preparation for vendor-specific training, such as Oracle Certified Associate and Novell SUSE Linux programs. CompTIA Linux+ is also a Computer Network Defense certification option for the U.S. Navy. To earn the credential, you must pass both of the following exams: LX0-101 and LX0-102.

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COMPTIA SECURITY+ TRAINING (SECURITY+) CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. It is an international, vendor-neutral certification that demonstrates competency in: Network security, Compliance and operational security, threats and vulnerabilities, application, data and host security, access control and identity management and Cryptography. CompTIA Security+ validates the latest security knowledge and skills at a foundational level and is ISO/ANSI accredited. It is approved as one of the certification option in the Dept. of Defense 8570.01-M directive for military and military contractor personnel engaged in information assurance activities. It is supported by top technology companies and other organizations for which information security is of primary importance. Booz Allen Hamilton, General Mills, HP, IBM, Motorola, Boeing, Symantec, Lockheed martin, U.S Air Force, Navy and Marines are just some of the organizations that have participated in the development of the CompTIA Security + exam. To earn the credential, you must pass the following exam: JK0-015.

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COURSE OFFERINGS

BASIC SKILLS CLASSES

Note: our previous PC for Beginners course has been converted into two separate courses, PC for Beginners 1 and PC for Beginners 2. PC FOR BEGINNERS 1 For very beginners, in this course students learn the parts of the computer, mouse basics, typing, Internet search, and electronic mailing. This course is available in English, Spanish, and ASL. A version of this course, PC for Beginners 1 for Literacy Learners, is available for literacy learners, covering the same content but with different materials. A version of this course, PC for Beginners for Seniors 1, is targeted to the learning needs of senior citizens, and is available in English or Spanish. Prerequisite: none. Duration: 20 hours. Cost: $300. PC FOR BEGINNERS 2 This course takes up where PC for Beginners 1 leaves off. Objectives include solidifying typing, email and internet skills as well as learning how to create and manage files and folders, edit text, attach files to email messages, and understand memory and storage basics. This course is available in English, Spanish, and ASL. A version of this course, PC for Beginners 2 for Literacy Learners, is available for literacy learners, covering the same content but with different materials. A version of this course, PC for Beginners for Seniors 2, is targeted to the learning needs of senior citizens, and is available in English and Spanish. Prerequisite: PC for Beginners 1 or successful completion of placement test. Duration: 20 chours. Cost: $300. OFFICE TRACK This course is an introduction to Microsoft Office 2010 (Word, Excel, Outlook, and PowerPoint) as well as job readiness skills. As students near the end of their training, they receive a free refurbished computer for their home. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 48 hours. Cost: $1200.

ADVANCED COURSES

Courses Available: Courses toward specialized computer skills (PC hardware and Network Fundamentals,

Android Apps , Graphic Design, SQL, Access 1 2010, HTML, Web Design, Java, SharePoint, QuickBooks

and E-Commerce Online Tools) and toward a wide variety of computer certifications, including IC3, MOS, MCITP,

MCTS A+, Net+, Linux+ and Security+.

PC HARDWARE AND NETWORK FUNDAMENTALS This course teaches students about PC troubleshooting and safety issues and how to install components, understand bios, memory, and hard disk partitioning. The course also covers networking fundamentals: components of a network, a network operating system, network architecture and topography, communication conventions, network design, and the software used to manage networks. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisite: Byte Back’s IC 3 or equivalent coursework or experience. Duration: 30 hours. Cost: $750 (This does not include the cost of prerequisite courses.)

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Byte Back is licensed by the D.C. Education Licensure Commission.

WORD 1 Objectives include computer file management, understanding file types, using formatting tools, spell checking, basic editing, drawing toolbar, appending files, using templates, and an introduction to Auto Text, using tables, bulleted and numbered lists. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 16 course hours. Cost: $400. EXCEL 1 Introduces spreadsheets using Microsoft Excel. Skill objectives include understanding cell addresses, understanding the different cursors and parts of the spreadsheet, using formulas, and simple functions. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 16 course hours. Cost: $400. POWERPOINT 1 This presentation software is a component of the Microsoft Office suite of applications. Projects large screen images to illustrate speeches, and can incorporate pictures, graphs, moving text, animated images, and special effects. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 16 course hours. Cost: $400. OUTLOOK 1 Introduction to Microsoft Outlook: Students will learn how to create and send an e-mail message, create and manage signature and automated messages, E-mail attachments, create appointments, meetings and events, send meeting requests, update, cancel and respond to meeting requests and manage tasks. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 16 course hours. Cost: $400. ACCESS 1 Introduction to databases using wizards. Students will learn to build their own database, forms, reports, and queries. Prerequisite: PC for Beginners 2 or successful completion of placement test. Duration: 16 course hours. Cost: $400. BUSINESS TECHNOLOGY: GRAPHIC DESIGN An introduction to Graphic Design, with a specific focus on skills with immediate use to

entrepreneurs and small business owners. Students will become familiar with Raster Graphics

Editors, Vector Graphics Editors, and Desktop Publishing software. The course develops basic

skills with these programs, as well as a familiarity with guiding principles for visual design.

Prerequisite: Office Track or successful completion of placement test. Duration: 16 course hours. Cost: $400. (This

does not include the cost of prerequisite courses.)

BUSINESS TECHNOLOGY: WEB SITE DESIGN This course introduces students to some of the various options they can use to construct their own

websites, including HTML, CSS, and online web builders. Prerequisite: Office Track. Duration: 16 course

hours. Cost: $400. (This does not include the cost of prerequisite courses.)

BUSINESS TECHNOLOGY: E-COMMERCE ONLINE TOOLS This class serves as an introduction to online tools available for e-commerce. Topics covered include the following: understanding e-commerce, market analysis tools, reaching the market via social media, elements of an e-commerce site including shopping carts and payment gateways, and search engine optimization. Prerequisite: Office Track. Duration: 16 course hours. Cost: $400.

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Byte Back is licensed by the D.C. Education Licensure Commission.

BUSINESS TECHNOLOGY: ACCESS This course is an introduction to databases using wizards. Students will learn to build their own database, forms, reports, and queries. Prerequisites: Office Track or some knowledge of database concepts. Duration: 16 course hours. Cost: $400. BUSINESS TECHNOLOGY: QUICKBOOKS This course covers basic QuickBooks transactions and introduces more advanced functions. The main objective of this course is to introduce students to QuickBooks basic features and give students an opportunity for hands-on practice. Prerequisite: Byte Back’s Office Track, equivalent coursework or experience. Duration: 16 course hours. Cost: $400. (This does not include the cost of prerequisite courses.) INTERNET & COMPUTING CORE CERTIFICATION TRAINING FOR ADMINISTRATIVE ASSISTANT PROGRAM (IC3) Byte Back’s Administrative assistant course is a two-part program geared to prepare you for success in the Information Technology field and office field. The program covers skills such as: word processing, spreadsheet and presentation, understanding of computing fundamentals, develop working knowledge of operating in an active directory domain environment and as well as an internet, network and email. Our program also includes job readiness and 40-hour internship at Byte Back in which student learn new office skills including operation of fax, and copy machines, Scanner and phones. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. In order to fully be certified students must take and pass three exams: Computing fundamentals, Key application and Living online. Prerequisites: Byte Back’s PC for Beginners, Office Track, and successfully passing the placement test. Duration: 108 course hours. Cost: $2700. Certification exam: $53. (This cost does not include the cost of prerequisite courses) HTML HTML is a script used to construct web pages. The first part of HTML teaches bare bones construction, fonts, colors, and lists. The second part teaches table making to control content placement and cascading style sheets. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisite: Byte Back’s Office Track, equivalent coursework or experience. Duration: 32 course hours. Cost $960. (This does not include the cost of prerequisite courses.) ANDROID APP FUNDAMENTALS This course aims to give students a foundation in the development of apps for smartphones and tablets. Using the Android platform, students will gain proficiency in the Java programming language, the use of the Eclipse development environment, and get a good understanding of how to develop basic apps for Android smartphones. At the end of this course, students can choose to refine their newly acquired skills to develop more sophisticated apps, or to further study the Java programming language. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisite: Byte Back’s IC 3 or equivalent coursework or experience. Duration: 48 course hours. Cost: $1440. (This does not include the cost of prerequisite courses.)

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Byte Back is licensed by the D.C. Education Licensure Commission.

SQL (Structured Query Language) SQL is a standard interactive and programming language for getting information from and updating a database. Queries take the form of a command language that lets you select, insert, update, and find out the location of data... There is also a programming interface. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisite: Byte Back’s MOS Access, equivalent coursework or experience. Duration: 48 course hours. Cost: $1440. (This does not include the cost of prerequisite courses.) JAVA PROGRAMMING Java is a general-purpose, concurrent, class-based, object-oriented computer programming language that is specifically designed to have as few implementation dependencies as possible. It is intended to let application developers "write once, run anywhere" (WORA), meaning that code that runs on one platform does not need to be recompiled to run on another. This course offers an introduction to the Java programming language for those students who have had little or no background in programming. Toward this goal students will learn how to: Write programs using the Java language. Basic topics considered are programs and program structure in general, and Java syntax, data types, flow of control, classes, methods, objects, arrays, exception handling, recursion, and graphical user interfaces (GUIs). Prerequisite: Byte Back’s IC3, equivalent coursework or experience. Duration: 60 course hours. Cost $1800. (This does not include the cost of prerequisite courses.) SHAREPOINT SharePoint essential training demonstrates the full feature set in SharePoint 2010 and the necessary skills to be a SharePoint site administrator. The course shows how to use SharePoint, create sites and site collections, and plan and design sites and portals. It also covers Office integration, security and permissions, and advanced features such as document management and business intelligence. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisites: Byte Back’s Office Track, equivalent coursework or experience. Duration: 60 course hours. Cost: $1800. (This does not include the cost of prerequisite courses.) QUICKBOOKS QuickBooks is a tool you can use to automate the tasks you are already performing as a business owner. This course covers beginner and basic QuickBooks transactions and introduces more advanced functions. The main objective of this course is to introduce students to QuickBooks basic features and give students an opportunity for hands-on practice. A final test will be given at the end of the course to gauge whether or not you have learned the material. If you score 80% or above on your test you may move up to the next course level; otherwise you must repeat the course or review the material and retake the test. Prerequisite: Byte Back’s Office Track, equivalent coursework or experience. Duration: 26 course hours. Cost: $780. (This does not include the cost of prerequisite courses.)

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Byte Back is licensed by the D.C. Education Licensure Commission.

MICROSOFT OFFICE SPECIALIST CERTIFICATION TRAINING: WORD 2010 (MOS WORD) Advanced Microsoft Word: objectives include structure content by using Quick Parts, use tables and lists to organize content, insert and format references and captions, merge documents and data sources, prepare documents for sharing, and control document access and attach digital signatures. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 77-881 is necessary to be MOS- Word certified. Prerequisite: Byte Back’s IC3 or equivalent coursework or experience. Duration: 72 course hours. Cost: $2160. Examination: $75 per subject area plus a $60 proctor fee. (This cost does not include the cost of prerequisite courses) MICROSOFT OFFICE SPECIALIST CERTIFICATION TRAINING: EXCEL 2010 (MOS EXCEL) Advanced Microsoft Excel: objectives including reference data in formulas, summarizing data using a formula and subtotals, look up data using a formula, use conditional logic in a formula, create and format charts, sort and filter data, protect and share workbooks, and prepare workbooks for distribution. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 77-882 is necessary to be MOS- Excel certified. Prerequisite: Byte Back’s IC3 or equivalent coursework or experience. Duration: 96 course hours. Cost: $2880. Examination: $75 plus a $60 proctor fee. (This cost does not include the cost of prerequisite courses) MICROSOFT OFFICE SPECIALIST CERTIFICATION TRAINING: POWERPOINT 2010 (MOS POWERPOINT) Advanced Microsoft PowerPoint: Students will learn about creating and formatting presentation masters and templates, creating and formatting slide content, working with dynamic visual content, secure and share presentation, collaborating on and delivering presentations and prepare for and rehearse presentation delivery. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 77-883 is necessary to be MOS- PowerPoint certified. Prerequisite: Byte Back’s IC3 or equivalent coursework or experience. Duration: 48 course hours. Cost $1440. Examination: $75 per subject area plus a $60 proctor fee. (This cost does not include the cost of prerequisite courses) MICROSOFT OFFICE SPECIALIST CERTIFICATION TRAINING: OUTLOOK 2010 (MOS OUTLOOK) Advanced Microsoft Outlook: Students will learn how to create and modify contacts, edit and use electronic business cards, create and modify distribution lists, create a secondary address book and organize mail folders. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 77-884 is necessary to be MOS- Outlook certified. Prerequisite: Byte Back’s IC3 or equivalent coursework or experience Duration: 48 course hours. Cost $1440. Examination: $75 per subject area plus a $60 proctor fee. (This cost does not include the cost of prerequisite courses)

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Byte Back is licensed by the D.C. Education Licensure Commission.

MICROSOFT OFFICE SPECIALIST CERTIFICATION TRAINING: ACCESS 2010 (MOS ACCESS) This course introduces the use of a database through Microsoft Office Access. Objectives include: developing forms and sub-forms, importing and exporting data, making multiple table queries, producing complex reports, and creating data Access web pages. The course includes in class- projects to help students master the material as well as the practice test. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 77-885 is necessary to be MOS- Access certified. Prerequisite: Byte Back’s Access1 and IC 3 or equivalent coursework or experience. Duration: 96 course hours. Cost $2880. Examination: $75 plus a $60 proctor fee. (This does not include the cost of prerequisite courses.) MICROSOFT PROJECT CERTIFICATION TRAINING (MCTS) This course is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads. Students will learn how to initialize Project 2010, Create a Task-Based Schedule, Manage Resources and Assignments, Tracking and Analyzing a Project and Communicating Project Information. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam 70-178 is necessary to be MCTS. Prerequisites: Byte Back’s IC 3 or equivalent coursework or experience. Duration: 108 hours. Cost: $3240. (This does not include the cost of prerequisite courses.) Materials: $40. Examination $125 COMPTIA A+ CERTIFICATION TRAINING Byte Back’s A+ course is a three-part program geared to prepare you for success in the Information Technology field. The program develops skills in three areas: professional skills, technical skills, and hands-on skills. The objective of the technical skills portion of the course is to prepare you with knowledge to perform technically at your best. The objective of professional skills is to prepare you for seeking and securing employment. The objective of the hands-on portion is to prepare you to work on physical equipment and to also be able to pass CompTIA 220-801 and 220-802 exams. Students will learn about Installation, configuring and troubleshooting of the following: PC hardware (including laptops and mobile devices, and custom configurations, Printers, Networking components, Operating systems including Windows XP, Vista and Windows 7 Enterprise, Operational procedures including safety, environment and customer communications and Security. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. Prerequisite: Byte Back’s PC Hardware and Networking. Duration: 291 hours. Cost: $7275. Materials: $60. Examinations: $390 ($185 each). (This does not include the cost of prerequisite courses.) MICROSOFT CERTIFIED IT PROFESSIONAL TRAINING (MCITP) To earn the MCITP credential, students must take two courses: Windows7 Configuring and Windows 7, Enterprise Desktop Support Technician. In Windows 7, Configuring course, students will learn: Installing, Upgrading, and Migrating to Windows 7, Deploying Windows 7, Configuring Hardware, Applications, Network Connectivity, Access to Resources, Backup and Recovery Options and Mobile Computing. In Windows 7, Enterprise Desktop Support Technician students will learn: Identifying Cause of and Resolving Desktop Application, Networking, and Security Issues, Managing and Maintaining Systems That Run Windows 7 Client, and Supporting Mobile Users. Two exams, 70-680 and 70-685, are necessary to be MCITP certified. Prerequisites: Administrative Assistant/IC3 course. Duration: 200 hours. Cost: $5000. Materials: $60. Examinations: $390 ($145 each). (This does not include the cost of prerequisite courses.)

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Byte Back is licensed by the D.C. Education Licensure Commission.

COMPTIA NETWORK + CERTIFICATION TRAINING The CompTIA Network+ certification is the sign of a qualified networking professional. It is a technical prerequisite option for IT technicians seeking to join the Apple Consultants Network, and is recognized by the U.S. Department of Defense. In this course, students will be able to make basic solution recommendations, analyze network traffic, and be familiar with common protocols and media types. Students will also learn network technologies, installation and configuration, media and topologies, management, and security. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam, N10-005, is necessary to be certified. Prerequisite: A+ certification. Duration: 120 hours. Cost: $3600. Materials: $200. Examination: $239. (This does not include the cost of prerequisite courses.) COMPTIA SECURITY + CERTIFICATION TRAINING The CompTIA Security+ is an international, vendor-neutral certification that proves competency in system security, network infrastructure, access control and organizational security. In this course, students will learn about mitigating threats, Cryptograph, authentication systems, messaging security, access security, network security, and wireless and remote access security. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. One exam, JK0-015, is necessary to be certified. Prerequisite: Net+ certification. Duration 144 hours. Cost: $4320. Materials: $40. Examination $258 (This does not include the cost of prerequisite courses.) COMPTIA LINUX+ POWERED BY LPI CERTIFICATION TRAINING CompTIA Linux+ Powered by LPI is a high-stakes, vendor-neutral certification that validates the fundamental knowledge and skills required of junior Linux administrators. Two exams are necessary to be certified: LX0-101 and LX0-102. LX0-101 covers system architecture; Linux Installation and package management; GNU and Unix commands; devices, Linux file systems, and file system hierarchy standard. LX0-102 covers shells, scripting and data management; user interfaces and desktops; administrative tasks; essential system services; networking fundamentals; security. A new benefit for CompTIA Linux+ Powered by LPI candidates is that they may choose, at the time they take the exams, to have their exam record forwarded to the Linux Professional Institute; enables them to become certified in LPIC-1. Students must score 90% or above on practice test in order to get a voucher to take the certification exam. Prerequisite: IC3, A+ or Net+ certification. Duration: 120 hours. Cost: tuition: $3600. Materials: $160. Examination: $239 each (This does not include the cost of prerequisite courses.)