BYOD - Tooling Event 2011
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Transcript of BYOD - Tooling Event 2011
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TOPdesk – Service Management Simplified
BYOD = BYOS ?
Bring Your Own Device=
Bring Your Own Service ?
Erikjan van Capelleveen
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TOPdesk – Service Management Simplified
Dit ben ik…
Erikjan @vancapelleveen
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TOPdesk – Service Management Simplified
… en dit ook
Erikjan @vancapelleveen
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TOPdesk – Service Management Simplified
BYOD
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
BYOD – Niet negeren
Ben Fried (CIO Google)
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TOPdesk – Service Management Simplified
BYOD = BYOS ?
Bring Your Own Device=
Bring Your Own Service ?
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TOPdesk – Service Management Simplified
Verschillende reacties
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TOPdesk – Service Management Simplified
Verschillende reacties
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TOPdesk – Service Management Simplified
SLA / Afspraken
• Corporate ondersteuning
• Functionele ondersteuning
• Overige ondersteuning
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TOPdesk – Service Management Simplified
Corporate ondersteuning
• Normale doorlooptijd
• Core functionaliteiten
• Standaarden
• Handleidingen
• Aanbevolen devices
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TOPdesk – Service Management Simplified
Functionele ondersteuning
• Kennisdeling tussen gebruikerso Forum
o Wiki
o Key users
o …
• Leverancier
• Best Effort
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TOPdesk – Service Management Simplified
Technische ondersteuning
• Infrastructuur
• Bedrijfsapplicaties
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TOPdesk – Service Management Simplified
IMAP voor mail
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TOPdesk – Service Management Simplified
iCal voor agenda
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TOPdesk – Service Management Simplified
iCal voor agenda
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TOPdesk – Service Management Simplified
Firewall
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TOPdesk – Service Management Simplified
Privacy?
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
• plaatje osx lion
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TOPdesk – Service Management Simplified
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TOPdesk – Service Management Simplified
Positief?
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TOPdesk – Service Management Simplified
Negatief?
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TOPdesk – Service Management Simplified
Lessons learned
• Afwijkende devices opgenomen in CMDB
• Afspraken over en betrokkenheid bij updates
• Periodiek overleg
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TOPdesk – Service Management Simplified
Conclusie
• Wees de gebruiker voor
• Ondersteun ze waar mogelijk
• BYOD ≠ BYOS maar BYOD = 1/? BYOS
• en…
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TOPdesk – Service Management Simplified
Stap in die sneltrein
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TOPdesk – Service Management Simplified
Stap in die sneltrein…
en bespreek úw situatie met één van ons en wees uw gebruiker voor.
Ons standnummer: D040