By: Van LamInfo Tech 2

Period 10/11Mr. Holmes

Quincy High School

Step 1Step 1 Go to the “start menu” at the bottom-left corner of the

screen Click on “Control Panel”. (A window under the name

of “Control Panel” will open.) The window will look like this image:

Step 2Step 2 CLICK on “Programs”

Step 3Step 3 CLICK on “Maintenance” Then, CLICK on “Windows Remote Assistance.” A window under the name of “Remote Assistance” will open. The window will look like this:

Step 4Step 4 In this window, you are able to invite someone to help you

or for you to help that someone with their pc problems. To invite someone, CLICK on “Invite someone you trust to

help you”.

Step 5Step 5 Usually, the computer is not automatically set up to

send invitations due to security precautions. In order to enable sending invites, CLICK on the link

that says: “Open the Remote tab in System properties.”

Step 6Step 6 After clicking on the link, a new window will open like the one

below. As you can see, remote assistance connections has not yet

been enabled yet, to enable this, CHECK the box next to: “Allow Remote Assistance connections to this computer.”

Then, CLICK “apply” and “OK” at the bottom of the window.

1. Check box!

Step 7Step 7 After enabling the remote assistance

connections, a new window opens that has a page title saying: “How do you want to invite someone to help you?”

The computer gives you 2 options: “Use e-mail to send an invitation” OR “Save this invitation as a file”

If you chose “Use e-mail to send an invitation”, then Microsoft Outlook will open and ask you to send the e-mail along with the person’s email address.

If you chose “Save this invitation as a file”, then the computer will ask you where you would like to save it. (*Make sure you save it somewhere you can find it easily.)

The purpose of saving is to have the choice either to send it through instant messenger or the email of your choice without using Microsoft Outlook.

Step 8Step 8 I have chosen to “Save this invitation as a file”. In order to do so, CLICK on “Save this invitation as a file”. A new window will open asking you where you would like to save the file. CLICK on the button “Browse” and decide where you would like to save it. Next, it asks you to make up a “password”. (This will be the password that

only you and your partner know about, for security purposes. Your partner will also be asked for the password in order to access into your computer)

When you have finished confirming your password, CLICK on the button “Finish”.

Step 9Step 9 Afterwards, a new smaller window will open. Remote assistance will wait for a successful connection

that you have activated with your partner. You will then be able to chat to the helper and can also

change a few settings for Remote Assistance. Your partner can also request to take control over your

desktop and mouse when the session begins.

Step 10Step 10

When you have received the help that you need from your partner, you can exit the session by just clicking on the “X” button on the top-right corner of the window.

FINISH!

CitationsCitations Windows Vista Users Guide. Retrieved March 7, 2009, from Windows Remote

Assistance Web site: http://www.windowsvistauserguide.com/windows_remote_assistance.htm