BWFH Welcome Guide

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Welcome to Brigham and WomensFaulkner Hospital

Table of Contents

Patient Care Services . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Your Role in Your Care . . . . . . . . . . . . . . . . . . . . . . . . 4

Advance Care Directives . . . . . . . . . . . . . . . . . . . . . . 6

During Your Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Visitor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Patient Rights and Responsibilities . . . . . . . . . . . . 11

Finding Your Way at a Glance . . . . . . . . . . . . . . . . . 12

Brigham and Womens Faulkner Hospital is a 150 bed,non-prot community teaching hospital. Founded in

1900, we offer comprehensive medical, surgical and

psychiatric care, as well as emergency, ambulatory and

diagnostic services.

At Brigham and Womens Faulkner Hospital, our world

revolves around providing patient centered care for those

who come to us for medical attention. Our patients and

their families are the reason we provide world class medi-

cal care, have a commitment to quality and give them the

personal attention they have come to expect from us.

Our convenient setting, private rooms, patient friendly

environment and compassionate staff are just a few

of the many aspects of care that patients tell us make

a difference.

From our early work on the study of headaches and thefounding of the Sagoff Breast Imaging and Diagnostic

Centre to our work with robotic surgery and patient-cen-

tered care, we have remained at the forefront of medical

care throughout our century long history. In the last fteen

years, our close integration with Brigham and Womens

Hospital has been evident in the programs we offer and

the care were able to deliver.

We hope youll enjoy reading more about our achieve-

ments and milestones at the bottom of each page. If youd

like to learn more about how we honor the past and cel-

ebrate the future, please visit our history wall located on

the rst oor of the hospital.

For more information about Brigham and Womens

Faulkner Hospital, visit

www.brighamandwomensfaulkner.org.


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record request forms are also available on our website at

www.brighamandwomensfaulkner.org.

Send all inquiries to:

Brigham and Womens Faulkner Hospital

Correspondence (4th oor)

1153 Centre Street

Boston, MA 02130

Phone: 617-983-7960

For all radiology studies (X-rays/Mammography/Ultra-

sound/CT/MRI/

Nuclear Medicine):

Brigham and Womens Faulkner Hospitals Image Service

Center

1153 Centre Street

Boston, MA 02130

Phone: 617-983-7169

Fax: 617-983-4424

Patient Financial Counseling

Brigham and Womens Faulkner Hospital offers nan-

cial counseling on federal, state and private programs

that may be able to help with hospital/medical costs.

Our nancial counselors will work with you in nding

programs to include: discounts for uninsured patients or

for medically necessary services not covered by insurance;

medical hardship discounts for limited income patients

with bills for urgent and emergency services; and/or

payment plans for patients who need to pay their bills in

installments. For more information about Brigham and

Womens Faulkner Hospitals Patient Financial Counsel-ing, please call 617-983-7878 and choose option 1.

Confidentiality

Brigham and Womens Faulkner Hospital is commit-

ted to providing you with high quality health care and

to forming a relationship with you built on trust. That

means respecting and protecting your privacy and the

condentiality of your medical information. Our policies

and procedures allow for the use and disclosure of your

personal medical information for the treatment, payment

and health care operations related to your medical care.

Brigham and Womens Faulkner Hospitals privacy prac-

tices follow all state and federal laws relating to patient

privacy and condentiality. Our practices and your rights

are described in the Partners Privacy Notice. (A copy can

be provided on request). If you do not want your name

listed in our patient directory, please advise an admitting/

registration representative at extension 7152.

Your Medical Record

As we treat your health care needs, we are required to

maintain a complete copy of your medical history, cur-

rent condition, treatment plan and all treatment(s) given

including the results of tests, procedures and therapies.

Whether this information is stored in a written le, on

computer or by other means, we will keep this informa -

tion in a safe and secure environment, one that protects

your privacy and condentiality. Of course, those physi-

cians and other health care professionals who are involved

in your care will need to access this information to pro-

vide the most appropriate treatment for you.

You, anyone to whom you give written permission, or

your legal representative, have the right to read or get a

copy of the minimum necessary amount of information

for your medical record, in order to provide the assistance

requested. Your medical record is the physical property of

the individual hospital or physician practice.

How Do We Assure Your Privacy?

Brigham and Womens Faulkner Hospital has detailed

policies in place that address circumstances under which

your medical information may be used and disclosed to

parties outside the hospital or physician practice. Thesepolicies conform to state and federal laws and are de-

signed to safeguard your privacy.

Our employees are trained in the appropriate use and dis-

closure of medical information and know that it is avail-

able to them only to continue to provide care to you, and

for other limited but regulated purposes. Any violation of

patient condentiality or failure of an employee to protect

your information from accidental or unauthorized access

will not be tolerated.


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How Do We Protect Your Identity?

At Brigham and Womens Faulkner Hospital, we have

removed your social security number from the patient

identication card that is embossed and stamped on each

page of your medical record. We use only the minimum

necessary information to accurately identify you. We

also use only locked and secure bins for the disposal of

paperwork containing patient information. The contents

of the bins are destroyed on a weekly basis. If you think

someone may have accessed your information in order toobtain medical care, please call the Privacy Ofcer at 617-

983-7458.

We Ask Your Permission

We do not allow access to your medical information by

those outside the Partners HealthCare provider network

unless we have the appropriate authorization. We will

request your authorization to release information at your

rst visit or admission. State law prevents certain types of

patient information from being released without specic

patient permission. Examples include, but are not limited

to:

Communications between patient and psychothera-

pist or social worker

Sexually transmitted disease test results or visit notes

HIV test and related information

Substance abuse rehabilitation treatment records

Sexual assault treatment records

Law enforcement

Public health functions

Also, please note that state law requires some information

to be disclosed in certain circumstances. This includesmandatory reports of abuse of children, the elderly or

disabled persons.

If you have questions about the protection of your medical

information, please contact our Privacy Ofcer through

the Health Information Services Department at 617-983-

7458.

Patient Family Relations

The Patient Family Relations staff serves as a liaison

between patients, families, visitors and the hospital,

providing advocacy assistance with clinical, educational

or support services. Our goal at Brigham and Womens

Faulkner Hospital is excellence in all patient care and

services, but we recognize that you may have concerns

or questions about your care that have not been resolved

by communicating directly with clinicians involved with

your care. Your concerns are important to us.We will try to help you solve your problem if there is a

concern that is not being resolved to your satisfaction. The

Patient Family Relations staff will work to clarify issues,

obtain information and facilitate communication about

your care. Your perspective is important to us and patient

feedback of all kinds is essential in our efforts to identify

opportunities to improve patient care. Please contact us at

617-983-7425. If the concern is not resolved through this

process, you have the right to le a grievance and you

may contact any of the following agencies:

Massachusetts Department of Health

Division of Health Care Quality

99 Chauncy Street, 2nd Floor

Boston, MA 02111

617-753-8000

Commonwealth of Massachusetts

Board of Registration in Medicine

200 Harvard Mill Square, Suite 330

Wakeeld, MA 01880

781-876-8200

Joint Commissions Ofce of Quality Monitoring

To report any concerns or register a complaint about a

Joint Commission accredited health care organization, call

1-800-994-6610, email [email protected],

or write to One Renaissance Blvd., Oakbrook Terrace, IL

60181


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letting us know if you feel you cannot follow a plan of

care that has been prescribed or telling us when things

do not seem to be going well so that, together, we can

develop the right plan of care for you.

appointing a health care proxy and completing an

advanced care directive, so that we can know what kind

of care you wish to have should you become unable to

tell us.

expressing concerns to your caregivers in a respectful

manner (if you need additional assistance or are angry

or upset about your care, a Patient Relations representa-

tive can help you).

being honest with us about your nancial needs so that

we may connect you to resources that can help cover

your medical expenses.

letting us know if you have objections to students or

researchers participating in your care.

being considerate of Brigham and Womens Faulkner

Hospital staff and property, as well as other patients

and their property.

It is the policy of Brigham and Womens Faulkner Hospi-

tal to treat all patients and not to discriminate with regard

to race, color, religion, national origin, age, sex, sexual

orientation, gender identity or expression, or disability.

Finding Your Way at a Glance

Important Locations

Automated Teller Machine (ATM)

3rd oor lobby

Cafeteria

3rd oor

Chapel

3rd oor lobby

Gift Shop

3rd oor

Coffee Kiosk

1st oor lobby

Information Desks

1st oor lobby and 3rd oor lobby

Lost and Found

Safety and Security ofce/1st oor

Mailbox and Postage Stamp Machine

3rd oor lobby

Newspapers

Gift Shop, 1st oor lobby and

Patient/Family Resource Center(3rdoor)

Parking Valet Service

3rd oor entrance

Patient/Family Resource Center

3rd oor near Cafeteria

Handicap Accessible Restrooms

1st, 3rd, 4th, 5th and 6th oors

Safety and Security

2nd Floor across from Social Work

Taxi Phone

1st and 3rd oor information desks

Important Phone Numbers

Main Number

617- 983-7000

Chaplaincy Services

617-983-4856

Gift Shop

617-983-7333

Interpreter Services

Russian 617-983-7000, extension 7222

Spanish and all others 617-983-7000,

extension 1338

Notary Public

617-983-7425

617-983-7959

Patient Relations617-983-7425

Patient/Family Resource Center

617-983-7371

Patient Financial Services

617-983-7878, option 2

Safety and Security

617-983-7875

Social Work

617-983-7932


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Brigham and Womens Faulkner Hospital participates in thePress Ganey Inpatient and Outpatient Surveysto ensureour ongoing quality excellence. Your complete satisfactionis our top priority.

Were aiming high!

Thank you for choosing Brigham and WomensFaulkner Hospital for your care.


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Brigham and Womens Faulkner Hospital

1153 Centre Street

Boston, MA 02130

617-983-7000

www.brighamandwomensfaulkner.org

The Trustees, Administration, Medical Staff and Personnel want you to know that

while you are a patient at The Faulkner Hospital, you will be among friends and that

all knowledge and skill at their command will be used for your comfort and relief.

Director Gerald F. Houser, MD, in a 1951 brochure

BWFH Welcome Guide

Documents

Transcript of BWFH Welcome Guide