BUSINESS FUNCTIONS

Of

The enterprise By MR TE zwane

BUSINESS FUNCTIONS

• Human Resources

• Sales and Marketing

• Research and Development

• Production/Operations

• Customer Service

• Finance and Accounts

• Administration and IT

ORGANIZATION OF HOTEL FUNCTIONS

HUMAN RESOURCES

• Recruitment and selection

• Staff retention

• Motivation

• Discipline

• Training and development

• Health and safety

SALES AND MARKETING

• Sales strategies

• Pricing decisions

• Promotion activities

• Market research

• Sales team

• Product or service development

OPERATIONS

• Buying stocks

• Planning travel operations

• Monitoring costs

• Future business planning

• Efficiency

CUSTOMER SERVICE

• Dealing with customer enquiries

• Advising customers

• Monitoring service delivery

• Dealing with customer complaints

• After-sales service

FINANCE AND ACCOUNTS

• Cash flow: monitoring costs and revenues

• Preparing accounts

• Raising finance for investment

• Communication with other areas of firm

ADMINISTRATION AND IT

• Internal business communications

• Clerical work

• Telephone systems

• Reservations database

• Company Web site

• Email system

REFERENCE LIST

• Coakley, G. (2010). Business Teaching. Oxford School.

• Governance Learning Network, (2010).