1. BUSINESS APPLICATIONS-TEST PAPER3Time : 2 Hours Max. Marks: 40Instructions : 1) Neat diagrams must be drawn wherever necessary.2) Black figures to the right indicate full marks.3) All questions are compulsory.1. Attempt all of the following: (110=10)a) What is Price current?b) List down the consumer market segments.c) Write the formula to calculate EOQ in inventory control.d) Define production planning.e) List the different types of biometric devices.f) Define quality.g) What is the basic law of commerce?h) What is recruitment?i) List any two objectives of Production planning.j) State any 2 need of Biometrics.2. Attempt any two of the following: (25=10)a) Write note on MRP-I.b) Write a note on Biometric Devices and their applications.c) Explain Performance Appraisal Process in detail.3. Attempt any two of the following: (25=10)a) What are the objectives of the production planning and control?b) List the various operation of sales analysisc) What are the activities performed in Purchase Cycle?4. Attempt the following:a) A Cosmetics company, would like to expand its sales across the remote villages & areas.But it doesnt have enough capital to start any new sales offices in these areas. Instead itplans to tie up with a reputed Telemarketing organization & make use of their services,for customer order processing.a. Suggest suitable business processes that can be applied, so that the above conceptof telemarketing is possible. 2b. Specify the different input documents (detailed documents) that are necessary foryour specified business process. 3

2. c. Suggest any supporting reports that can be obtained from your specified businessprocess. 2b) Write a note on six sigma quality management 3ORc) Differentiate between ERP and CRM 3