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Job Description
Job Title: Business Systems Analyst (12 month fixed-term contract)
Department: IT
Reporting to: Deputy Director - Business Systems
Location: Guildford
Subordinates: None
Date Prepared: March 2009
(This specification is loosely based on SFIA+ v3 tasks Business analysis - Level 5, Business process improvement - Level 5 and Non-functional needs analysis - Level 5 - see appendix).
Main Function of Job:
To work closely with business units to design new IT solutions and processes to improve efficiency and productivity.
To analyse and establish business and user systems' requirements and propose appropriate solutions, incorporating all aspects of the business systems development life cycle.
In addition to the duties and responsibilities listed below, the job-holder is required to perform other duties assigned by the manager from time to time.
Main Duties:
Understand and analyse current working practices and work with users to identify skill gaps and requirements.
Gather and analyse business systems information and requirements and, liaising with both business users and IT colleagues, to propose and manage delivery of solutions.
Assist business units to define and document requirement specifications and provide an initial analysis role during the concept/feasibility stages of systems development.
Translate client requirements into highly specified project briefs.
Work with IT Programmers to create functional design specifications.
Plan, guide and assist the business units with user acceptance scripts and testing.
Plan, guide and assist the business units with user training and documentation.
Promote and sustain a constructive, supportive and friendly working relationship with external and internal customers, management and other work colleagues.
Liaise with IT colleagues, business units and suppliers in order to resolve technical issues and/or to implement new ideas.
Liaise with suppliers on the implementation and support of external software packages.
Manage the tendering process when new third party applications are required.
Comply with health and safety policy and regulations.
Undertake any other relevant duties.
General:On rare occasions (expensed) travel within England may be required, mainly to College teaching centres. The nature of the role means that flexibility in working hours may be necessary during peak periods. This job description is correct at 10 March 2009. It may vary in consultation with the post holder to reflect the developments to the job.
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Person Specification
PHYSICALEssential Desirable Good health Smart, professional appearance
EDUCATION/TRAINING & TECHNICAL SKILLSEssential Desirable Degree level or equivalent in relevant subject Excellent customer service skills Strong oral and written communication skills,
including presentations, specification and business case writing
Advanced Level Microsoft Office 2003/7 Ability to simplify complexity into clear and
detailed illustrations Business process mapping
IT- and/or Business-based degree or professional qualification
ISEB Business Analyst Diploma or equivalent
EXPERIENCEEssential DesirableAt least 2 years recent experience of: Analysing and developing business systems'
requirements and needs Production of clear and detailed business
models and user requirement specifications User Acceptance Scripts and Testing Assistance with Functional Design
Specifications
Assisting on large MIS Projects Working with a similar remit within an IT team Training end users in off-the-shelf and bespoke
applications, including writing technical and user guides
Working closely with end users to develop their use of complex, off-the-shelf software packages
BEHAVIOURAL SKILLSEssential Desirable Confident, enthusiastic Logical, analytical and adaptive Good interpersonal skills and ability to be
diplomatic when required Commitment to see tasks to completion Positive, helpful attitude to problem solving Methodical and organised Ability to work on own initiative Patient and sympathetic to the pressures that
face users Good attendance record Attention to detail Works well under pressure Punctual and reliable
Job holders signature …………………………………………………………………………….
Date ………………………………………………………………………..
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SFIA+ V3 Job Description Summary (for information only)Tasks IncorporatedCode Title Version Skill Description Task Description
ANAL5 Business analysis - Level 5
3 The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving any aspect of the processes and systems and quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.
Takes responsibility for investigative work to determine requirements and specify effective business processes, through improvements in information systems, data management, practices, procedures, organisation and equipment. Applies and monitors the use of required modelling and analysis tools, methods and standards. Conducts investigations at a high level for strategy studies, requirements specifications and feasibility studies. Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
BPRE5 Business process improvement - Level 5
3 The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.
Analyses business processes; identifies alternative solutions, assesses feasibility and recommends new approaches. Contributes to evaluating the factors that must be addressed in the change programme. Helps establish requirements for the implementation of changes in the business process.
UNAN5 Non-functional needs analysis - Level 5
3 The establishment, clarification and communication of non-functional requirements for usability and utility, for example screen design/layout, response times, capacity, resilience. The analysis of the characteristics of users and their tasks and the technical, organisational and physical environment in which products or systems will operate.
Advises on tools and methods to be used and clarifies and communicates the non-functional requirements of system users, their characteristics and tasks and the technical, organisational and physical environment in which products or systems will operate.
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Highest Task LevelHighest Task: Level 5: ensure, adviseAutonomyWorks under broad direction. Full accountability for own technical work or project/supervisory responsibilities. Receives assignments in the form of objectives. Establishes own milestones, team objectives and delegates assignments. Work is often self-initiated.InfluenceInfluences organisation, customers, suppliers and peers within industry on contribution of specialisation. Significant responsibility for the work of others and for the allocation of resources. Decisions impact on success of assigned projects i.e. results, deadlines and budget. Develops business relationships with customers.
ComplexityChallenging range – variety of complex technical or professional work activities. Work requires application of fundamental principles in a wide and often unpredictable range of contexts. Understands relationship between specialism and wider customer/ organisational requirements.
Business skillsAdvises on the available standards, methods, tools and applications in own area of specialisation and can make correct choices from alternatives. Can analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets. Communicates effectively, formally and informally, with colleagues, subordinates and customers. Demonstrates leadership. Clear understanding of the relationship between own area of responsibility /specialisation to the employing organisation and takes customer requirements into account when making proposals. Takes initiative to keep skills up to date. Maintains awareness of developments in the industry. Can analyse user requirements and advise users on scope and options for operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the user.
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Background RequirementsType Description Code
Educational Background
Probably educated to degree level or holds a professional qualification. BGBPRE5Q
Previous Experience
EITHER: Has achieved proficiency at Level 4 in any SFIA Development or planning Skill, OR: Has gained experience (typically six years with some at Level 5) in other SFIA Skills.
BGBPRE5E
Previous Experience
EITHER: Has achieved proficiency in the Task of Business analysis - Level 4, OR: Has gained substantial business experience, including some management or professional responsibility, and has received training in business analysis methods and techniques.
BGANAL5E
Previous Experience
Has achieved proficiency in the Task of Non-functional needs analysis - Level 4.
BGUNAN5E
Prior Knowledge and Skills
Is familiar with a range of analysis, modelling and design methods; has broad current knowledge of IT standards, applications and trends. Is able to obtain information from business people in face to face situations, and to analyse information on users’ occupational tasks obtained by a variety of formal and informal means. Has an analytical and creative approach to problem solving.
BGBPRE5K
Prior Knowledge and Skills
Has excellent interpersonal skills and is fully experienced at dealing with clients/users. Has a good understanding of alternative software engineering life cycles for development and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business Skills, and understands the significance of commercial constraints. Is able to recognise potential assignments outside own areas of specialisation and bring to bear appropriate expertise as necessary.
BGANAL5K
Prior Knowledge and Skills
Demonstrates a concern and aptitude for considering the user's perspective in IT development. Has a good understanding of alternative software engineering life cycles for development and the concepts and practices required to operate effective information systems. Has excellent interpersonal skills and is fully experienced at dealing with clients/users. Possesses a broad understanding of business and business skills, understands the significance of commercial constraints and a deep understanding of user aspects of interactive systems. Is expert in the methods and techniques for eliciting the context of use, user needs, analysing context of use and generating user requirements. Is familiar with tools for representing system requirements.
BGUNAN5K
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Work ActivitiesDescription Optional? Code
Takes responsibility for investigative work to determine requirements, and specify effective business processes. Organises their implementation through improvements in information systems, data management, practices, organisation and equipment. Applies and monitors the use of required modelling and analysis tools, methods and standards in an intelligent and effective way.
No TSANAL501
Co-operates with senior client and IS staff as required, conducting investigations at a high level for strategy studies, requirements specifications and feasibility studies. Maintains technical awareness at a level where alternatives can be analysed, modelled and classified according to technical feasibility and performance.
No TSANAL502
Utilises business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
No TSANAL503
Takes responsibility as needed for the detailed specification and modelling of recommended solutions using resources, standards, methods and tools as required. Maintains links with appropriate counterparts within both software engineering and service delivery functions and plays a full part in bringing systems to implementation as detailed by organisation policies and methods.
No TSANAL504
Applies available standards, methods and tools in an intelligent and effective way, and produces a consistently high standard of documentation of both a technical and a descriptive nature.
No TSANAL505
Plans, arranges and controls meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work. Takes responsibility at a high level for the proper conduct of such relations.
No TSANAL506
Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
No TSANAL507
Assists clients/users in defining acceptance tests for automated systems, and takes responsibility for their proper execution.
Yes TSANAL508
Investigates, documents and analyses current business processes; identifies the organisational units which undertake, and support the business processes. Identifies alternatives, assesses feasibility, and recommends new approaches.
No TSBPRE501
Contributes to evaluating the factors which must be addressed in change programmes, including cultural, organisational and business constraints affecting options for change.
No TSBPRE502
Establishes an understanding of business aims and facilitates development of alternative processes to achieve them.
No TSBPRE503
Assesses the risks, costs and potential benefits of alternative business process designs.
No TSBPRE504
Helps establish requirements for the implementation of changes in business processes.
No TSBPRE505
Working with analysis and design specialists, uses business experience and skills to assess and advise on the usability and accessibility of alternatives.
No TSUNAN501
Advises on tools and methods to be used for the detailed specification and modelling of non-functional requirements. Maintains links with appropriate counterparts within both software engineering and service delivery functions and assists in bringing systems to implementation as detailed by organisation
No TSUNAN502
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policies and methods.
Produces a consistently high standard of documentation of both a technical and a descriptive nature.
No TSUNAN503
Takes part in meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work.
No TSUNAN504
Clarifies and communicates the non-functional requirements of system users, their characteristics and tasks, and the technical, organisational and physical environment in which products or systems will operate. Takes responsibility for ensuring that cost of ownership is fully acknowledged, in finalising the requirements analysis.
No TSUNAN505
Assists clients/users in defining acceptance tests for the non-functional aspects of automated systems, and takes responsibility for their proper execution.
No TSUNAN506
Ensures that the project takes account of contextual factors in the definition of functional and non-functional requirements and in the developing design solution.
No TSUNAN507
Knowledge and SkillsType Depth Title Description Code
Behavioural Skills
Commercial Orientation Keeping commercial aspects continually in mind when taking actions or making decisions.
KSB12
Behavioural Skills
Conceptual Thinking Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
KSB02
Behavioural Skills
Creativity Taking innovative approaches to problem solving and devising inventive and creative solutions.
KSB15
Behavioural Skills
Customer Focus Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
KSB13
Behavioural Skills
Flexibility Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
KSB06
Behavioural Skills
Goal Orientation Maintaining focus on agreed objectives and deliverables whatever the circumstances.
KSB11
Behavioural Skills
Influence and Persuasion
Influencing and persuading others to take a specific course of action when there is no direct line of command or control.
KSB23
Behavioural Skills
Information Acquisition Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.
KSB04
Behavioural Skills
Interacting with People Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
KSB22
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Technical Knowledge and Skills
Expert in Graphical User Interfaces (GUI)
Graphical human/computer interfaces which facilitate effective communication between computer and operator, the technology and architecture associated, and the working of relevant libraries. Examples: Windows, Visual BASIC.
KSC07
Technical Knowledge and Skills
Proficient in
Business Analysis Techniques
Techniques which help in modelling and understanding a business and its operation.Examples: functional business models, statistical process control, relational data modelling, use case.
KSC04
Technical Knowledge and Skills
Proficient in
Corporate, Industry and Professional Standards
Standards associated with the practitioner's current Role.Examples: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes, IT Infrastructure Library, TickIT.
KSC19
Technical Knowledge and Skills
Proficient in
Information Modelling Tools
Tools and techniques (manual or automated) which can be used to document an understanding of the structure, relationships and use of information within an organisation.Examples: information usage model, entity model, class diagram, relational data model, data flow model.
KSC09
Technical Knowledge and Skills
Proficient in
National/International Standards
Standards associated with IT practice. Examples: PRINCE, SSADM, IEEE802.3, ITU(T), ETSI, IEC, BSI, ISO 9000.
KSC13
Technical Knowledge and Skills
Familiar with
Health and Safety Statutory health and safety requirements relating to working environment.Examples: building services, standby power systems, communications towers/masts, antenna erection.
KSC81
Technical Knowledge and Skills
Familiar with
Test Management Techniques
Principles, methods, techniques and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects.Examples: organisation standards for testing, planning & estimating, configuration management, incident management, test efficiency and effectiveness measurement.
KSC36
Other Knowledge and Skills
Expert in Business Characteristics
The functional structure of businesses and other organisations; their mission, objectives, strategies and critical success factors.
KSD07
Other Knowledge and Skills
Proficient in
Business Process Improvement Techniques
Techniques for streamlining business processes which have been modelled and understood. Examples: error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness.
KSD01
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Other Knowledge and Skills
Proficient in
Function or Department Operations
The activities, structure, and position in the organisation of the functions or departments for which services are provided.Examples: sales, engineering, marketing, production.
KSD06
Other Knowledge and Skills
Proficient in
Information Capture Techniques
The selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available.Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis.
KSD04
Other Knowledge and Skills
Proficient in
Legislation Relevant national and international legislation.Examples: Data Protection Act, EU Procurement Directive.
KSD11
Other Knowledge and Skills
Proficient in
Presentation Techniques
Methods and techniques for delivering effective presentations.
KSD12
Other Knowledge and Skills
Familiar with
Business Proposals Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing.
KSD16
Other Knowledge and Skills
Familiar with
Customer Value Chain Concepts
The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service.
KSD03
Other Knowledge and Skills
Familiar with
Desktop Software The use of everyday desktop software.Examples: word processing, spreadsheets, graphics.
KSD10
Other Knowledge and Skills
Familiar with
Project Planning and Control Techniques
Methods and techniques associated with planning and monitoring progress of projects.Examples: product/work breakdown structures, critical path analysis, earned value, resource analysis, conflict resolution.
KSD31
Training RequirementsTitle Description Code
Advanced Techniques for Business Process Improvement
More complex tools and techniques associated with the analysis, modelling and streamlining of business processes.
TA075
Business Modelling and Analysis Techniques
Techniques for the analysis, breakdown and documentation of the functional structure and information flows within a business area.
TA074
Customer Relations Negotiation, presentation and meeting skills, as preparation for playing a leading role in relationships with clients/users at a senior management level in order to achieve and maintain customer satisfaction.
TA025
Financial Planning and Budgeting
Philosophy, regulations, procedures and tools for the financial management of both ongoing and project activities.
TA051
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Hardware and Software Products for Future Use
Software or hardware products or solutions that are potentially of use to the organisation.
TA024
Information and Data Modelling
Techniques for documenting an understanding of the structure, relationships and use of information within an organisation.
TA085
Job Analysis Techniques for identifying the requirements for a particular job in terms of the tasks involved and the skills, knowledge and experience needed.
TA092
Project Leadership Project management methods and leadership skills, as preparation for more demanding project management responsibility.
TA020
Project Management Skills such as business case preparation, project definition, planning, risk management, project change control, configuration management, financial management and staff selection for managing projects.
TA026
Project Planning and Control
Project planning and control methods and techniques. TA041
Quality Management Principles and good practice of quality systems, manuals, procedures and plans. Quality assurance and audit. External quality standards. Total Quality Management and European Foundation for Quality Management Excellence Model.
TA071
Rapid Application Development
Methods and techniques for evolution of IT applications, typically making extensive use of modelling and progressive prototyping, involving the owners and end-users throughout.
TA056
Security Software Software designed to prevent unauthorised access; installation considerations.
TA064
Service Management Standards
Standards for service management, such as the IT Infrastructure Library and the BSi Code of Practice.
TA081
Software Testing Techniques
Testing techniques used to plan and execute software tests of all application components (functional and non-functional) to verify that the software satisfies specified requirements and to detect errors.
TA054
Strategic Planning for Information and Communications Systems
The psychology and practicalities of the process of defining the long term business information requirements of an organisation in a methodical way that will produce clearly defined options and action plans for the use of IT-enabled business processes.
TA050
Systems Development Environment
Introduction to systems development including: development lifecycles and methodologies, organisation interfaces, project and programme management, risk management, and change control.
TA027
Training Needs Analysis Methods and techniques for the analysis of individual training/development needs, of (typically) IT practitioners.
TA067
Professional Development ActivitiesTitle Description Code
"Research" Assignments
Exploring a topic which is not part of own normal responsibilities, and presenting findings to colleagues.
PDFK04
Community Work Participating in community or civic affairs. PDFB06
Deputising Standing in for supervisor or manager on a temporary basis during vacation or other period of absence.
PDFB04
Extra Mural Activities Undertaking activities outside working environment which can help to develop professional skills or offer additional insight into or
PDFB02
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understanding of own working role.
Extra Mural Studies Undertaking self study or attending evening classes or vacation school in subjects relevant to but not directly related to own role eg foreign language courses.
PDFB03
Gaining Knowledge of Activities of Employing Organisation
Developing an understanding of the commercial, administrative and/or industrial activities undertaken by the employing organisation.
PDFK05
Gaining Knowledge of Broader IT Issues
Increasing and maintaining currency of knowledge of broader IT issues through reading, attending seminars, special studies, temporary assignments etc.
PDFK07
Gaining Knowledge of IT Concepts and Techniques
Undertaking study, training and, where possible, practice in IT concepts and techniques external to own function.
PDFK06
Gaining Strategic Knowledge of Employing Organisation
Developing a comprehensive understanding of the business environment in which the employing organisation operates, and its position, policies and direction in relation to the external world.
PDFK08
International Experience
Carrying out professional duties abroad, for employing organisation. PDFB09
Job Rotation and Special Assignments
Undertaking temporary periods in other roles, inside or outside of IT, particularly those which offer a new perspective on own function or exposure to other environments and cultures.
PDFB05
Management Development
Undertaking training and practice in and gaining an understanding of the skills and techniques required to manage all or part of an organisation, including business and financial management, management of change and strategic planning. This will require both on and off the job training and may include participation in an appropriate development programme such as MBA.
PDFS06
Mentoring Acting as a mentor, advising those for whom there is no direct responsibility on matters to do with work and career.
PDFB08
Negotiating and Influencing
Undertaking training and practice in negotiating with and influencing others.
PDFS04
Participation in Professional Body Affairs
Taking an active part in professional body affairs at branch, specialist group or committee level.
PDFP02
Project Assignments Participating in a project team, working group or task force established to deal with a specific problem or issue - especially valuable if the group is inter-disciplinary.
PDFB07
Publications Contributing to professional and technical journals. PDFP03
Standards and Legislation
Participating in working groups, committees etc responsible for the production, maintenance or oversight of relevant standards or legislation.
PDFP05
Teaching and Tutoring
Teaching, lecturing, tutoring, coaching, formally or informally, in area of own expertise.
PDFP04
Team Leadership Undertaking training and practice in the skills required to lead teams, including motivation, direction, delegation, appraisal, counselling and developing others.
PDFS05
Qualifications
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Qualification Title Awarding Body DescriptionContact Details
Code
Certificate in Modelling Business Processes
Information Systems Examination Board
www.iseb.org.uk QU200
Certification Solution Consultant SAP - Systems, Applications, and Products in Data Processing
www.sap.com QU141
Diploma in Business Analysis Information Systems Examination Board
www.iseb.org.uk QU113
Foundation Certificate in IT-Enabled Business Change (available 2006)
Information Systems Examination Board
www.iseb.org.uk QU195
Skills Framework for the Information Age (c) SFIA Foundation 2003 and SFIAPlus (c) The British Computer Society 2004.
Software (c) InfoBasis Limited.
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