Business Solutions Integrated Innovation Microsoft Dynamics AX Sales Force Automation, Sales...
3
Business Solutions Business Solutions Integrated Innovation Microsoft Dynamics Microsoft Dynamics AX Sales Force AX Sales Force Automation, Automation, Sales Management, Sales Management, Marketing Marketing Automation, Automation, Telemarketing Telemarketing Microsoft Dynamics AX Microsoft Dynamics AX Financial Management, Financial Management, Human Resources, Human Resources, Project Accounting, Project Accounting, Service Management Service Management Microsoft Dynamics AX Microsoft Dynamics AX Trade, Intercompany, Trade, Intercompany, Logistics, Product Logistics, Product Builder, Production, Builder, Production, Master Planning, Master Planning, Shop Floor Control, Shop Floor Control, Warehouse Management Warehouse Management Enterprise Enterprise Resource Resource Management Management Analytics Analytics Customer Customer Relationsh Relationsh ip ip Management Management Supply Supply Chain Chain Management Management Microsoft Dynamics Microsoft Dynamics AX Business Analysis AX Business Analysis Client & Client & Productivity Productivity Platform Platform Functionality described herein is planned and subject to change.
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Transcript of Business Solutions Integrated Innovation Microsoft Dynamics AX Sales Force Automation, Sales...
Bu
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Integrated Innovation
Microsoft Dynamics AX Microsoft Dynamics AX Sales Force Automation, Sales Force Automation, Sales Management, Sales Management, Marketing Automation, Marketing Automation, TelemarketingTelemarketing
Microsoft Dynamics AX Microsoft Dynamics AX Financial Management, Financial Management,
Human Resources, Human Resources, Project Accounting, Project Accounting,
Service Management Service Management
Microsoft Dynamics AX Microsoft Dynamics AX Trade, Intercompany, Trade, Intercompany,
Logistics, Product Builder, Logistics, Product Builder, Production, Production,
Master Planning, Master Planning, Shop Floor Control, Shop Floor Control,
Warehouse ManagementWarehouse Management
Enterprise Enterprise ResourceResource
ManagementManagement
AnalyticsAnalytics
Customer Customer Relationship Relationship ManagementManagement
Supply Supply ChainChain
ManagementManagement
Microsoft Dynamics AX Microsoft Dynamics AX Business AnalysisBusiness Analysis
Clie
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Clie
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Pro
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Pro
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Functionality described herein is planned and subject to
change.
Manejo de las relaciones con los clientes (CRM)
WebWebCentro de atención
telefónica
Centro de atención
telefónica
Ventasdirectas
Ventasdirectas DetallistasDetallistas RevendedorRevendedor DistribuciónDistribución
Canales DirectosCanales Directos
Clientes y prospectos
Clientes y prospectos
Canales indirectosCanales indirectos
Manejo de las Relaciones con
los clientes
Manejo de las Relaciones con
los clientes
Source: New York Times. 2000. Know thy customer, 14 February.
La función del CRM será permitir adivinar que va a comprar el cliente antes que él lo sepa.
Tendencia hacia integración Ordenes/servicio
Front Office CRMServicio al clienteServicio en campo
Configuración de ProductoEntrada de ordenes de venta
Back Office ERPDistribuciónManufactura
ProgramaciónFinanzas
EnterpriseApplicationIntegration
