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Business solutions dedicated to actual situation of leasing market Vlad Cristutiu – Charisma...
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Transcript of Business solutions dedicated to actual situation of leasing market Vlad Cristutiu – Charisma...
Business solutions dedicated to actual situation of leasing market
Vlad Cristutiu – Charisma Enterprise Product Manager, TotalSoftDaniel Balaceanu – Product Manager Microsoft Solutions, TotalSoft
AGENDA
• Collection• Repossession + Remarketing• Cost control• Workflows• Banking risk center (CRB)• Credit Bureau• Automatic new clients
evaluation• Customer Self-Service Portal
Functions
• Complete customer info• Debts classification with different
criteria– Days Past Due (DPD): 1-29 DPD, 30-59 DPD, 60-89
DPD, 90-180 DPD, 180-+ DPD– Follow-up channels: Field Collections, collection
agency No. 1, collection agency No. 2, lawyer– Complex clusters: promise to pay, abroken promise,
payments never started etc.
• Configure and track workflows• Configure roles: operator, team lead,
fraud operator, supervisor• Initiate activities: phone call, SMS,
letters• Track payment promises• Work with collection partners
(outsourcing)
Repossession + Remarketing
• Collection module – logistic point of view• Charisma Core – cost/profit point of view• Follow-up the goods in stock• Collects all the expenses during the
process
• Remarkets the goods – OFERIM SOLUTIE(portal web)
• Sells the goods direct or in a new leasing contract (re-lease)
• Profit calculation for whole process
Charisma Cost Control
ePurchasing
eProcurement
• Step 1: Buyer initiates RFQ document
• Step 2: Buyer creates and send RFQ document to suppliers
• Step 3: Supplier creates and sends the quote to buyer organization
• Step 4: Buyer reviews and evaluates the received quotes
• Step 5: Buyer creates and sends the agreement to chosen supplier (optional)
• Step 6: Supplier accepts/rejects the received agreement (optional)
• Step 7: Buyer initiate the purchase order document
eProcurement
SupplierBuyer
Review quotes
InitiatePurchaseOrder
Initiate RFQ
Fill out‘RequestTemplate’
Reply orupdateOffer
1 2 3
4
5Agreement
6
Confirm.
7
Accept orrejectagreement
Performance
[Company Name]
Procurement Analysis Worksheet
[Date]
Item Qtty Supplier1 unit price Supplier2 unit price Supplier3 unit price Best unit price
Item A 10 tone € 1,000.00 € 990.00 € 995.00 € 995.00
Item B 12 buc € 11,900.00 € 12,050.00 € 12,000.00 € 11,900.00
Item C 100 m € 1.53 € 2.50 € 2.59 € 2.50
Total € 152,953.00 € 154,750.00 € 154,209.00 € 153,000.00
Total initial offers € 155,000.00 € 155,100.00 € 155,500.00 € 155,000.00
Savings
€ 1,947.00 € 350.00 € 1,291.00 € 2,000.00
1.26% 0.23% 1.83% 1.29%
Charisma integration
Workflow
Intranet Expenses Control Leasing Front Office eProcurement ...
Credit bureau and CRB reporting
• Legal requirement and business utility• Quick payment behaviour status for new
customers• Separate applications, integrated with
Charisma• Fully automated calculation and reporting
process
Automated customer ratingICAP collaboration
ICAPCharisma
Customer rating request
Web service----------------------
Input: Fiscal registrationOutput: Rating
2. Query
Rating calculator-------------------------------
Input: Financial DataOutput: Rating
4. FinancialData
5. Rating
3. FinancialData
6. Rating
ICAPDatabase
Authentication
Service log
1. Fiscal registration
Automated customer rating Functionalities
Real time customer rating based on ICAP financial data
Native Charisma integration (back-office and front-office)
Web-based – web services / XML
Customer Self-Service Portal (e-Care)
Customer Self-Service Portal (e-Care)
Value for your customers
Access their information (contracts, payment schedules, insurances, etc.) when they want, where they want, via internet or mobile phone
Get notified about specific events (new invoice issued)
Print digitally signed invoices and legal documents on-line
Receive invoices and documents via electronic services (e-mail)
Pay invoices on-line
Accessing frequently asked questions and technical support sections
e-Marketing functionalities (newsletters, promotions, customer segmentation)
More than 200.000 users are using e-Care everyday
Customer Self-Service Portal (e-Care)
• Better serving customers while lowering costs
• Case study - leasing company with 50.000 customers• More than 15.000 logins daily on invoicing days• More than 1.000 logins daily on usual days• Calculation based on real facts 4 min. call (operator – customer) = 1 EUR cost
1 EUR x 50.000 logins /month => more than 50.000 EUR saved in a month
Questions?