Business process re-engineering

Dr. Amjad Idries

Triggers of change:

• Change is constant in the environment and is

triggered by many factors, these factors

generally include (customers, politics,

economic situation, social change),

External factors:

• (1) technology and materials,

• (2) consumer’ preferences,

• (3) innovation and competition,

• (4) political changes,

• (5) change in policy,

• (6) economics and social norms or values,

Internal factors:

• (1) new production technique(s),

• (2) low performance,

• (3) poor work relations and environment,

• (4) new management,

• (5) relocation,

• (6) innovation,

Strategic change:

• Redesigning or refocusing of the organizational operational direction,

• This may change the structure and the systems,

• Change by small incremental changes depends on the situation,

• Continuum b/w fine-tuning up to radical transformation,

Process re-engineering:

• Change should focus on process’s effectiveness and efficiency rather than using new technologies,

• Bad division of labor lead to lack of process orientation,

Process re-engineering:• Customer pathway as one tool,

• We may use other tools analysis of functions, jobs, pay structure before change,

• Problems: it is old technique, use scientific management without considerations for the role and the needs of people,

• To make change you need political skills,

Steps:

(1) prepare the organization,

(2) fundamentally you should rethink the way that work

gets done (SOPs),

(3) restructure the organization,

(4) implement new information and management system