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BUSINESS PROCESS PROCEDURE

SAMPLE

Table of contents

End User Performance Support Materials....................................................................................................1Examples of Support Materials Produced with SAP Productivity Pak...............................................................1apid E!"earnin# with SAP Productivity Pak....................................................................................................$Sample %ork &nstructions with SAP Productivity Pak '(usiness Process Procedures)....................................*Cancel Goods Issue for Delivery Note..........................................................................................................3!"#................................................................................................................................................................. 3Purpose............................................................................................................................................................ *

Tri##er.............................................................................................................................................................. *Prere+uisites..................................................................................................................................................... *Menu Path........................................................................................................................................................ *Transaction ,ode............................................................................................................................................. -elpful ints..................................................................................................................................................... -Procedure......................................................................................................................................................... -everse #oods movement '1).......................................................................................................................... /everse #oods movement '$).......................................................................................................................... 0,onfirm. Prompt............................................................................................................................................... everse #oods movement................................................................................................................................ 2esult............................................................................................................................................................... 2,omments........................................................................................................................................................ 2

The followin# pa#es show samples of SAP Productivity Pak %ork &nstructions which are used to record(usiness Process Procedures.

End User Performance Support Materials

E$amples of Support Materials Produced %it& S'P Productivity Pa(

SAP3s approach to end user trainin# provides more than 4ust trainin# on the use of SAP solutions. &t is a total

support solution that focuses on the performance of your end users. The SAP Productivity Pak application

by %5 'also known as %5 uPerform6) is a key component of this solution. SAP Productivity Pak

enables you to develop materials that support your end users in their daily work. These materials include

application simulations7 context!sensitive help7 detailed procedural documentation7 and rapid E!"earnin#

courses.

Error8 eference source not found illustrates some of the trainin# and performance support materials

produced with SAP Productivity Pak. Typically7 these materials are produced by our customers. owever7

SAP Education also provides services to assist you in developin# them.

Examples of support materials produced it! SAP Producti"it# Pa$

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Cue cards

)or( instructions

Simulations

Cue cardsCue cards

)or( instructions)or( instructions

SimulationsSimulations

*apid E+!earnin, %it& S'P Productivity Pa(

SAP Productivity Pak also #ives content authors and sub4ect matter experts the tools to develop and

distribute rapid E!"earnin# content. The apid E!"earnin# ,ontent ,reation software can incorporate

preexistin# content 'such as Adobe 9lash animations and Microsoft PowerPoint content)7 include an

assortment of professionally desi#ned stencils7 and create course assessments. Error8 eference source

not found on the next pa#e shows an example of a rapid E!"earnin# pa#e for a Purchasin# :verview course.

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Rapid E%Learnin& pa&e produced it! SAP Producti"it# Pa$

SAP Productivity Pak provides several deployment choices8 the courses7 which conform to the Shareable

,ontent :b4ect eference Model 'S,:M)7 can be obtained directly from your SAP Productivity Pak server7SAP "earnin# Solution7 or a learnin# mana#ement server.

Sample )or( Instructions %it& S'P Productivity Pa( -usiness Process Procedures/

;sin# SAP Productivity Pak7 you can develop detailed procedure documentation7 or work instructions7 which

help your end users #et task!oriented information when and where they need it. The followin# pa#es show

work instructions for a sample procedure.

Cancel Goods Issue for Delivery Note !"#

Purpose

;se this procedure to reverse a #oods issue and return product to stock.

0ri,,er 

Perform this procedure when a data entry error is made on a shipment.

Prereuisites

Error made at #oods issue.

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Menu Pat&

;se the followin# menu path to be#in this transaction8

• Select !o,istics  Sales and Distri2ution S&ippin, and 0ransportation Post Goods

Issue Cancellation*eversal to #o to the Reverse goods movement screen.

0ransaction Code

!"#

4elpful 4ints

• This transaction can only be executed if the ori#inal sales order has not been released for

invoicin#.

Procedure

1. Start the transaction usin# the menu path or transaction code.

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*everse ,oods movement -1/

5.  As re+uired7 complete<review the followin# fields8

6ield Name *7C Description

Shippin# point : Physical location from which an item is shipped.

E$ample8 =%1

&nbound < :utbounddelivery

: 5ocument #enerated in SAP when #oods are shipped.

E$ample8 2>>>>>*$?

3. ,lick .

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*everse ,oods movement -5/

9. Select to the left of the delivery that you wish to reverse<cancel.8

:. ,lick .

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Confirm. Prompt

;. ,lick .

Error lo# for reversal8 5isplay messa#es

<. ,lick .

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*everse ,oods movement

=. ,lick .

#. @ou have completed this transaction.

*esult

Sample S'P Education 0rainin, and Performance Support Materials 1,lassroom trainin# Slide samples $E!"earnin# /End user performance support materials ?Sample Trainin# 5ocument 12

@ou have canceled a #oods issue.

Comments

Bone.