Business Process Mapping
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Transcript of Business Process Mapping
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Supply ChainWarehouse
Planning
Human Resource
R&D
Customer Serv.
SalesMarketing
Company
Everyone in Organization Contributing to the end-Business result
Finance Documentation
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BusinessProcess Mapping
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Course Outline
Intro toProcessMapping
Intro toProcessMapping
ProcessMap
ProcessMap Process
reengineering
Process reengineering
Uses &Applications
Uses &Applications
Module 1 Module 3 Module 4Module 2
PracticesPracticesPracticesPracticesTermsDefinition
TermsDefinition
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Ternyata bukan spesies yang paling kuat yang mampu bertahan hidup, juga bukan yang paling cerdas, melainkan yang paling mampu beradaptasi pada perubahan. ( Charles Darwin )
Perubahan
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AA BB CC DD EER N R N R
FF GG HH II JJR N D N D
KK LL MM NN OOR D N R D
PP QQ RR SS TTN R D N N
UU VV WW XX YYN R R N N
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Talkshow
Talkshow ini bertajuk “mini-survey”, yaitu survey singkat yang akan mendata apa pendapat orang (responden) tentang SOP.
Tulis dua (2) nomor handphone teman atau kolega anda diselembar kertas. Fasilitator akan menghubungi nomor tersebut dan menanyakan pendapatnya mengenai apa SOP itu.
Transcript:
“Selamat pagi Pak Edy, saya Ady Subagya—sekarang sedang bersama (NAMA ANDA) dan sedang melakukan mini-survey. Apakah anda bersedia menjadi salah satu responden?”
“Apakah SOP menurut anda?”(Mohon anda tulis hasil survey)
Talkshow ini bertajuk “mini-survey”, yaitu survey singkat yang akan mendata apa pendapat orang (responden) tentang Business Process Mapping (BPM).
Tulis dua (2) nomor handphone teman atau kolega anda diselembar kertas. Fasilitator akan menghubungi nomor tersebut dan menanyakan pendapatnya mengenai BPM.
Transcript:
“Selamat pagi Pak Edy, saya Ady Subagya—sekarang sedang bersama (NAMA ANDA) dan sedang melakukan mini-survey. Apakah anda bersedia menjadi salah satu responden?”
“Apakah BPM menurut anda?”(Mohon anda tulis hasil survey)
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As proposed by theProject Sponsor
As specified in theProject request
As designed by the Systems analyst
As produced by theprogrammers
As installed at theUser’s site
What the user really wants
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Systems (1)
Kumpulan interaksi elemen yang bertujuan
Sound systems, HRMS,QMS, EMS, education systems
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Systems (2)
Beberapa unsur penting dalam sebuah systems adalah plan-do-check-act.
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Management
Kegiatan terkoordinasi untuk mengarahkan dan mengendalikan organisasi
Management bisa juga berarti orang atau sekumpulan orang dengan otoritas mengendalikan organisasi
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Policy
Prinsip dan panduan yang dibuat sebagai dasar pembuatan keputusan dan tindakan
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Top management
Perorangan atau kelompok yang mengendalikan organisasi pada tingkat tertinggi
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Customer
Orang atau pihak yang menerima dan menggunakan produk atau jasa
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Process
Kumpulan kegiatan yang merubah masukan menjadi keluaran
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Task
komponen rinci dari suatu kegiatan yang memerlukan perlakuan khusus
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Process VS Task
Proses melibatkan lebih dari seorang, dan diperlukan koordinasi. Task dilakukan satu orang.
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Process types
Primary/ Core processSupporting/ Management process
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Information
Data yang bermakna
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Methods
Cara melakukan sesuatu
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Task
komponen rinci dari suatu kegiatan yang memerlukan perlakuan khusus
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Document
Informasi dan medium pendukungnya
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Data
Informasi terdokumentasi yang menjadi bukti dan dapat dijadikan sumber untuk mengambil keputusan
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Records
Dokumen yang menyatakan hasil yang dicapai atau bukti bahwa kegiatan sudah dilakukan
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Standard
Kesepakatan tertulis berisi aturan,
kebijakan, spesifikasi tehnis digunakan secara konsisten untuk menjamin proses, produk dan jasa sesuai dengan tujuannya
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Operating
Aplikasi dari sebuah proses
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Procedure
Cara khusus menjalankan
suatu tugas
Work Instruction
Perintah dan penjelasan khusus menjalankan suatu tugas
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Standard Operating Procedure
Panduan terdokumentasi berisi metode khusus untuk melakukan tugas secara konsisten demi kesesuaian
SOP mengandung kata Standard, sehingga pembuatannya harus melalui kesepakatan
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Supply ChainWarehouse
Planning
Human Resource
R&D
Customer Serv.
SalesMarketing
Company
Everyone in Organization Contributing to the end-Business result
Finance Documentation
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Business Process Mapping
Diagram yang mengidentifikasikan langkah penting dalam menyelesaikan proses
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ProcessMore on Process
Controls
Human resources, Mechanism (equipment, tools),
IT, policies, procedures
Process NameIN OUT
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Process types
Primary/ Core processSupporting/ Management process
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Process levels
• 1. high level 6-10 gambaran proses besar
• 2. middle level (process diagram) rincian dari masing-masing proses besar
• 3. low level (procedures) panduan menjalankan proses
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Process Framework
Core processes
Product developmentResearchEngineering and designProcess engineering
Obtaining customer commitmentMarket developmentMarketing and salesTendering
Order fullfilmentProcurement, logisticsPlanningManuf, assemblyDistribution
Customer serviceAfter sales serviceProduct take back
Suppotives
SupportFinancial managementHumanresource managementInformation managementMaintenanceInternal control/ audits
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Process adalah kegiatan yang merubah masukan menjadi keluaran
Process of making esspresso
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FLOWCHART
IDEFO: Box and arrow
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NESTED General
Detailed
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• Show Daimler BPM,
Nested
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SWIMLANES
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Manfaat proses
Memandu mengenali sebuah organisasi
(BPM adalah bagian dari quality manual, safetyManual, envirinmental manual)
More on Process
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Manfaat proses
Meningkatkan pemahaman akan proses itu sendiri
(Mereka yang memahami proses kerja dan belum pernah membuat mapping, akan terkejut setelah melihatnya)
More on Process
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Manfaat proses
Sebagai referensi untuk membuat value-stream mapping
(restructuring, resource planning )
More on Process
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Manfaat proses
Penetapan Uraian tugas, struktur organisasi, penyusunan Prosedur
More on Process
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Manfaat proses
Menentukan resource dan metode yang diperlukan
(Resource dapat berupa sumberdaya manusia, sumberdaya infrastruktur dan sumberdaya keuangan)
More on Process
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Metode dalam proses
Apabila proses kurang/ tidak efektif, maka diperlukan suatu metode. Salah satu metode adalah Standard Operating Procedures.
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Structured approach to mapping Process
• Buat sasaran-sasaran• Tetapkan cakupan proses • Siapkan tim• Wawancarai pihak terkait• Buat draft • Validasi dan finalisasi• Distribusikan
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Process map to SOP
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Feeding Milking
Reproduction
WasteHandling
1. Sanitazing, preparing equipment
2. Milking3. Clean-up
Milking management systems
Process Procedure
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Anybody
• ada 4 orang yang bernama Everybody, Somebody, Anybody dan Nobody.
• Ada sebuah tugas penting yang harus diselesaikan, dan Everybody yakin bahwa Somebody akan melakukannya, tetapi ternyata Nobody telah melakukannya. Somebody menjadi marah mengetahui hal itu karena itu adalah tugas Everybody. Everybody berpikir bahwa Anybody dapat mengerjakan tugas tersebut, tetapi Nobody menyadari bahwa Everybody tidak akan mengerjakan tugas tersebut. Akhirnya Everybody menyalahkan Somebody.
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Process mapping
Tahapan pertama
Mengenali dan mengidentifikasi proses-proses yang ada pada organisasi (as-is)
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Process mapping
Tahapan kedua
Mengurut-urutkan proses-proses tersebut sesuai dengan kejadiannya
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Process mapping
Tahapan kedua
Mengurut-urutkan proses-proses tersebut sesuai dengan kejadiannya
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Process mapping
Tahapan ketiga
Menganalisa dan menilai metode proses apakah sudah sesuai, meninjau alat-alat proses
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Process mapping
Tahapan keempat
Menggambar ulang proses bisnis dan menentukan alat proses
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Process mapping
Tahapan keenam
Menerapkan, menilai proses dan membuat perbaikan dan menerapkan kembali
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Mindmap Wrapup
Buatlah catatan di selembar kertas mengenai pokok bahasan yang telah anda pelajari. Gunakan Mindmap.
Mindmap adalah cara mencatat menggunakan gambar dan tulisan berwarna. Membuat catatan dengan Mindmap dimulai dari menggambar gagasan utama dari pokok bahasannya—tepat pada bagian tengah kertas, kemudian unsur-unsur lain digambarkan dalam bentuk cabang-cabang (liha contoh)
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Cof fee