Business Process Improvement
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BPO: Business Process Outsourcing
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Transcript of Business Process Improvement
![Page 1: Business Process Improvement](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce3428bb61eb1f628b456c/html5/thumbnails/1.jpg)
BPO: Business Process Outsourcing
![Page 3: Business Process Improvement](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce3428bb61eb1f628b456c/html5/thumbnails/3.jpg)
History of BPO• World War II
– Increased international trade
• 1960s – 1980s– Importing turns to outsourcing
• 1990s – Present– Services now outsourced– BPO begins
![Page 4: Business Process Improvement](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce3428bb61eb1f628b456c/html5/thumbnails/4.jpg)
HP Goes The Distance For P&G• Corporate Culture & Brand• Finance and Accounting• Bangalore & Mumbai, India• Global Customers w/ Local
Support• Core Competencies cut
Defects
![Page 5: Business Process Improvement](https://reader035.fdocuments.us/reader035/viewer/2022071910/55ce3428bb61eb1f628b456c/html5/thumbnails/5.jpg)
THANKS