8/6/2019 Business Process Change, Chapter 15-17

1/5

Pnekbosoe Qoyl Fopmde, @ysneiss Qpdciss Cfoeki, Cfoqxip ?9-?;

Cfoqxip ?9

Sdjx{opi Xddls jdp @ysneiss Qpdciss Oeol~sns oeh Hisnke

Bieoqo miekkyeoboe @ysneiss Qpdciss Sdjx{opi Mieknexikposnboe hdbymiexosn ~oek mieyegybboe qpdsis hoe sy` qpdsis, xygyoe hoe

ybypoe sipxo `no~o hoe osymsn boqosnxos mipyqoboe qibipgooe ~oek cybyq pymnx, xixoqn

si`yof xddlmim`yox gohn myhof yexyb mie~nmqoe nejdpmosn holom ? jnli, qoho obfnpe~o

oboe mienekboxboe ijibxnznxos hoe ijnsnies hopn qpdsis hdbymiexosn

Gnbo syoxy qipysofooe oboe miekim`oekboeqpdciss opcfnxicxypi hoe `ipfopoq yexyb siloly

mimdenxdp qipy`ofoe holom qpdsis hoe sy`qpdsis, mobo qipysofooe oboe mim`yxyfboe

xddlyexyb mi-monexone simyo hisbpnqsn qpdsise~o%

Jld{cfopx hopn @ysneiss Qpdciss Mdhillnek Xddl ~oek qpdjisndeol hoqox hnlnfox s`` 7

Cdexdf sdjx{opi @ysneiss Qpdciss Mdhillnek7

?% Qpd Znsnde

8/6/2019 Business Process Change, Chapter 15-17

2/5

0% Mikos MIKO0119

Cfoqxip ?:

@ysneiss Qpdciss Moeokimiex Synxis

8/6/2019 Business Process Change, Chapter 15-17

3/5

Qoho nexne~o, si

of qpdhyb @QMS oholof si

yof qobix sdjx{opi ~oek `ipkyeo `okn sidpoek

moeogip `nsens oxoy oeolns `nsens yexyb hoqox miegilosboe qpdsis hoe bimyhnoe gnbo qiply

mimdhnjnbosn qpdsis

@QMS qpdhyb fopys mimyox 7

?

Xomqnloe hnokpom qpdsis yexyb oeolns `nsens yexyb miegilosboe qpdsis moeo ~oek hnbildlo20%si`yof @MQSieknei~oek hoqox miekfosnlboe hoe miekildlo oqlnbosn-oqlnbosn oho%

Yexyb li`nfgilosoe~o hoqox hnkom`opboe si`okon `ipnbyx 7

@

oeh SDO

8/6/2019 Business Process Change, Chapter 15-17

4/5

@QMS xnhob mimiplyboe SDO, xoqn SDO xiexye~o mim`yxyfboe @QMS% Lo~oeoe xnhob mosyb obol

xoeqo bdexibs ~oek mie~ihnoboe qpdsis `nsens% Si`olnbe~o, pyexnmi dxdmoxnsosn qpdsis `nsens

miekosymsnboe syoxy loqnsoe ~oek miehosopn lo~oeoe, mnhhli{opi hoe, obfnpe~o, bdmqdeie

qipoekbox lyeob, hoe SDO soox nen mie~ihnoboe ~oek copo ~oek qolnek ijibxnj yexyb miekoxyp

nejposxpybxyp%

Cfoqxip ?;

IPQ-Hpnzie Pihisnke

~ Holom yqo~o nmqlimiexosn IPQ, Kpyq Kopxeip `ipqiehoqox `of{o ~oek qolnekqiexnek

oholof qiloxnfoe `oknqiekkyeo obfnp% Fol nen mieknbyxn loeksyek hopn yqo~o mipoecoekyloek qpdsis `nsens ~oek hnhdpdek dlif oqlnbosn IPQ%

~ Qoho nexne~o, Oeho mylon hiekoe opsnxibxyp hoe mimnlnf bdmqdeie yexyb hnkyeoboe%

BimyhnoeOeho `ipolnf bi ypyxoe qpdsis xipxiexy hoe mimnlnf biknoxoe xipxiexy yexyb

milobsoeoboe%

~ Bi`oe~oboe qipysofooe mimylon hiekoe oeolnsns qpdsis,

hnloegyxboehiekoemieknesxolmdhyl IPQ, fosnle~o`i`ipoqosy`qpdsis hoe

obxnznxoshnfnloekboehoehnkoexnboehiekoemdhylIPQ%

~ Sixilof Oeho milobyboe nxy, Oeho qiply mipizni{

xykosbop~o{oehoemipiznsne~ohiekoexykos`opy ~oek sisyon%

~ Hn`yxyfboeqiloxnfoeyexyb mimosxnboe `of{o dpoek hoqox milobyboe qibipgooe `opy

mipibo%

~ Si`ilym milobyboehisone yloek IPQ, qipxnm`oekboebdesiq [dpbjld{, bopieosnsxim IPQ

gykomipyqoboe [dpbjld{% Olnf-olnf mipoecoek si`yof {dpbjld{ `opy ~oek yenb,

kyeoboesogobdmqdeie {dpbjld{ ~oek syhofxipsihnoholom IPQ%

~ Sidpoek moeogip XN hoqox miekkyeoboesnsxim IPQ yexyb miekicyolnboe hdbymie xipxiexy

hopn syoxy qpdsis xipxiexy

oxoy hiekoe ciqox mimdhnjnbosn ypyxoe qpdsis oqo ~oek hnkyeoboe%

8/6/2019 Business Process Change, Chapter 15-17

5/5

~ Hiekoe miekko`yekboe qpdsis hiekoe [dpbjld{, qipysofooe mimqipdlif bieholn `isop

oxos qpdsis hosop%

Ysnek @QMS xd Nmqpdzi IPQ Nmqlimiexoxnde

~ Qipysofooe ~oek miekkyeoboe @QMS mimnlnbnmoeogip qpdsis hoexnm ~oek mie~iloposboe

qpdsis `nsensqipysofooe~ohiekoeIP

Q, Fol nenhnlobyboe okop sixnoqhnznsn ~oek`ip`iho`nsomie~isyonboehoe`ipnexikposnhiekoe zolyi cfone ~oek ~oekxilofhnxixoqboe%

~ Ziehdp @QMS oboe mieimyboe copo yexyb mimnsofboe hiqiehiesn oexopo mdhyl IPQ hoe

@QMS xixoqnsolnekmie~isyonboe%