Business Process Automation: Are You Ready for It?

Channel

Bytes

What on Earth is BPA?

Copyright (c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org

On Tap For Today

What is BPA all about?

Why is the time right for BPA?

How much momentum is in the BPA market?

What are the pieces of a BPA solution?

What are the challenges in implementing BPA?

2

WHAT IS BPA ALL ABOUT?

3


Business Process Automation Cycle

4

Analysis

Management Automation

Monitoring

Tracking to ensure efficiency and look for improvements

Discovery and documentation of existing workflows

Integration of applications used in overall process

Optimization of individual processes

WHY IS THE TIME RIGHT FOR BPA?

5


Many Companies Using Technology in Processes…

6

48% 49%

31%

66% 63%

48%

73% 78%

59%

Expense Reports Invoices Employee ReviewsSmall Medium Large


But Not Necessarily Adding Automation

7

24%

31%

45%

34%

47%

19%

43% 49%

8%

Nearly all areas using BPA Most areas using BPA Some/Few/No areasusing BPASmall Medium Large

HOW MUCH MOMENTUM IS IN THE BPA MARKET?

8


Change in BPA Over Past Two Years

9

14%

51%

34%

Minimal/no increase

Moderate increase

Significant increase

44% Large Firms

69% Advanced Tech Users

WHAT ARE THE PIECES OF A BPA SOLUTION?

10


Piece 1: Individual Applications

11

Currently Installed BPA Components

In place; performing well

In place; needs improvement

Expense report management 43% 38%

Project management 39% 36%

Document/Content management 38% 42%

Customer relationship management 36% 34%

Customer service management 35% 39%

Help desk 34% 32%

Marketing/Sales management 32% 41%

Employee performance 32% 33%

Enterprise resource planning 27% 31%


Piece 2: Connections

12

25%

25%

30%

34%

36%

45%

45%

58%

Paper trail between departments

Paper trail from external source

Phone call from external source

Phone call between employees

Communication between applications

Email from external source

Applications automatically notify

Email between employees


Piece 3: Data Repository

13

Degree of Data Silos

29%

52%

20%

High Degree of Data Silos

Little or No Data Silos

Moderate Degree of Data Silos

• Incidence of data silos trending upward

• More prevalent among

large companies

• More prevalent among firms with advanced

analytics

WHAT ARE THE CHALLENGES IN IMPLEMENTING BPA?

14


Hurdles to BPA Success

15

29%

36%

38%

40%

46%

51%

No budget

Understanding process connections

Automation/integration skills gap

Procuring/improving applications

Workforce education

Changing mindset and behavior

Business Process Automation: Are You Ready for It?

Technology

Transcript of Business Process Automation: Are You Ready for It?