Business practices
description
Transcript of Business practices
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India
Charmaine OngTan Chun Xian
Tan Jia HuiTan Jun Wei
Q1
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Social Norms
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In General…• Gender inequality in India.
• Members of the society tend to put high value on males.• High Masculinity
• Indians' marriage are usually planned by their parents which they could only abide.
• A man is allowed to remarry or initiate divorce, but not a woman
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INDIA VS SINGAPORE
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GREETINGS AND GIFTS• Always greet the eldest or most
senior person first.
• When leaving a group, each person must be bid farewell individually.
• Yellow, green and red are lucky colors.
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• Hindus should not be given gifts made of leather.
• Muslims should not be given gifts made of pigskin or alcoholic products.
• Gifts are not opened when received.
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DINING• No beef, no pork, no alcohol.
• People in India generally eat with their hands (Right).
• Start eating as soon as food arrives.
• Some food left on the plate= satisfied + had enough food.
• No food is left = you are still hungry.
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Take note!• Always take off your shoes before entering
the house.
• Wait to be told where to sit.
• Dress modestly and conservatively.
• Politely turn down the first offer of tea, coffee, or snacks. Saying no to the first invitation is part of the protocol.
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COMMUNICATION Indians thinks that rejecting offers is rude
and offensive.
• Indians are highly family-oriented.
• However there are seldom handshakes between men and woman due to religious beliefs. If you are uncertain, wait for them to extend their hand.
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Business Practices/Etiquette
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Before the meeting…
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Best time for a meeting: Late morning or early afternoon
Ensure appointment not on holidays/festivals
Keep schedule flexible◦Indians not particular about punctuality
Scheduling
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Dress conservatively in suits or dresses◦The weather often determines clothing.
Dressing
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During the meeting
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AddressingUse titles to address them
◦E.g. “Dr Pandian, Miss Chandra”
Approach and greet the most senior figure first.
‘Getting to know you' process. ◦Cricket, latest business news◦Avoid sensitive issues
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HandshakeShort and light, not firm, handshake
Shake hands with women at their initiatives
Namaste◦In the absence of handshake
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Business CardMust exchange after the initial handshake
and greeting
Use the right hand to give and receive business cards.
Present your business card so the recipient may read the card
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Postures and actions to avoid :
Hands on hips
(Aggressive)
Leg over the other legWag finger
Motioning to someone with a palm
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NegotiationsBe patient and show good
character
NEVER express anger or frustration
Be polite
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Never appear overly legalistic during negotiations
Expect concessions in both price and terms.
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Criticisms and disagreements should be expressed only with the most diplomatic language.
Indians prefer to have long-standing personal relationships prior to doing business◦ Trust and respect
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Decision-makingThey use intuition, feeling and
faith to guide them.
Decisions are reached by the person with the most authority.
Decision making is a slow process.
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Successful negotiations are often celebrated by a meal.
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Workforce Norms
• Family Oriented/Filial Piety
• British Raj Cultural Trait
• High Power Distance
• Time consideration
• Consultation
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Family Oriented • Family takes precedence
• High-ranking positions in company are usually taken by family members
British Raj Cultural Trait• English is the language used in the business world.
• Mixed with Indian dialects and Hindi
• Speakers of Indian English tend to increase volume when they want recognition
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Time Consideration• Businessmen expected to be punctual
• Buffer time must be allocated for travelling as transport are not punctual
Consultation• Used only in the legal, technology and marketing industry.
• Viewed as cost inefficient
• Hired only when government provides grants for their hire
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• Value opinion of superiors highly
• Believes that superiors are always right
• Accept decisions according to position of power and not quality of decision
High Power Distance
Hierarchical• Strictly followed
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Recommended Management Style Autocratic management style
(I want you to... style)
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“Need to knows” by managers...
• Negotiations are slow
• Multi-tasking
• Inductive approach
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Who to bring?Jane John India
Low power distance
High power distance
High power distance
Low uncertainty avoidance
High uncertainty avoidance
Low uncertainty avoidance
High context
Low context
High context
Polychronic Monochronic
Polychronic
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Jane, age 26Reasons:
• Low Uncertainty Avoidance
• High Context
• Polychronic
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Some other helpful facts….
Shaking head is a "yes" for the Indians instead for a "no“
Do not walk over books and paper
Do not use the same hand for eating and also for taking food from a common dish on the dining table.
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Homosexual relations for men are also illegal in India ,according to Section 377 of the National Legislation.
Indians are conservative and hence should abstain physical contact among different gender.
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SHUKRIYA!(THANK YOU)
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References http://www.kwintessential.co.uk/etiquette/doi
ng-business-india.htmlhttp://www.worldbusinessculture.com/Indian-
Management-Style.htmlhttp://www.slideshare.net/jaaaspal/know-mor
e-about-indian-business-culture-presentationhttp://nursing322sp10.wordpress.com/india/http://www.kwintessential.co.uk/resources/gl
obal-etiquette/india-country-profile.htmlhttp://
www.languageinindia.com/sep2001/genderandlang.html
http://www.exampleessays.com/essay_search/Norms_Indian.html