Business Plan to start up new business

8/9/2019 Business Plan to start up new business

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UNIVERSITY OF SARGODHA


BUSINESS PLAN TO START UP NEW

BUSINESS

MBA (Regular)

ENTREPRENEURSHIP PROJECT


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Ee!u"#$e Su%%ar&

We are going to start a new business with the name “techvisio”. It is equally

owned and managed by its fve partners named as Bilal Maqbool, abib

assan, !yeda tahira maryem, !yeda "ida #ainab, and $imra Iqbal. %ll

partners have equal capital o& "!.'(((((. )ther partners o& techvisio are

*rend micro and Mo+y &or online computer bacup so&tware and sa&e storage.

*rend Micro is an Internet security and antivirus company with over - years

o& e/perience in protecting their customers &rom online threats. *rend Micro

is an award0winning maret leader in cloud, virtual, and computer security

that strives to provide smart and simple sa&ety that fts the home and small

business. Mo+y is an industry leader in online computer bacup so&tware.

*ech 1isio is a company that provides online technology support and services

&or consumers and small businesses. *echvisio proprietary tools and services

a2ord its clients unparalleled computer security, premium support and

ongoing maintenance. *he company f/es computers remotely via internet.

%ll its services are divided in three categories lie 3old, !ilver and 4latinum.

*he company has certifed and trained e/perts in f/ing problems lie

5omputer *une 6p, Bacup, and !ecurity etc. *hey are committed to serve

their customers in a &riendly and help&ul way, along with saving their time

and money.

)ur commitment is to listen to and understand your needs and provide a &reediagnosis. *he aim o& the *ech 1isio is to mae it easy to f/, protect, and

maintain your computer and technology.

)ur targeted customers are all computer users in 4aistan including

students, bans, home users etc. *he target maret &or "epairing and

http://www.trendmicro.com/us/index.htmlhttp://mozy.com/http://mozy.com/http://www.trendmicro.com/us/index.html


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maintenance &acility is only &or the customers living in !argodha while online

I* solutions are targeted &or all computer users o& 4aistan.

*here is a bright &uture &or techvisio as it has an opportunity to open more

online stores in other large and growing economies to sustain current growth

levels

GENERAL COMPANY DESCRIPTION

Bu'#e'' a%e

*ech 1isio

M#''# '"a"e%e"

*ech 1isio is &ounded on the belie& that computer support should be personal,

trustworthy and a2ordable.

V#'# '"a"e%e"

We intend to provide our customers with the best online I* !ervices

e/perience &rom beginning to end, with a smart, searchable website, easy0to0

&ollow instructions, clear and secure payment methods, and &ast, quality

!ervice.

Lg

Tagl#e


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!olution..........3ranted

Bu'#e'' *+#l'*+&

*ech 1isio is important to you because it mae using digital devices easier7

and more &un. It provide quic, truly personal and a2ordable help .It8s maing

easy to f/, protect, and maintain your computer and technology. )ur

commitment is to listen to and understand your needs and provide a &ree

diagnosis.

C%*a& ,e'!r#*"#

*ech 1isio is a company that provides technology support and services &or

consumers and small businesses. *he company f/es computers remotely via

internet. %ll their services are divided in three categories lie 3old, !ilver and

4latinum. *he company has certifed and trained e/perts in f/ing problems

lie 5omputer *une 6p, Bacup, and !ecurity etc. *hey are committed to

serve their customers in a &riendly and help&ul way, along with saving their

time and money. *ech 1isio has emerged as a leading technology support

provider &or the connected home and small business. *ech 1isio8s proprietary

tools and services a2ord its clients unparalleled computer security, premiumsupport and ongoing maintenance. %s technology in homes and small

businesses rapidly e/pands beyond computers into devices lie *1s, smart

phones, tablets and home automation systems, it8s more important than

ever to ensure that your system is sa&e, secure and running smoothly.

• Our !%%#"%e" is to listen to and understand your needs and

provide a &ree diagnosis.•

Our gal is to mae it easy to f/, protect, and maintain yourcomputer and technology.

• Our 'u**r" is personal, trustworthy, and a2ordable.

• Our Te!+lg& A,$#'r' are profcient in computer repair,

maintenance, and security.


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Te!+ V#'# S-" aal&'#'

S"reg"+'

Mareting and advertising capabilities.

$o local online competitors &or online I* solutions in 4aistan.

Introduce online maret place with little cost.

• )nline payment system via ban al habib.

Wea.e''e'

• $o earlier business e/perience.

• 6ncertainty about &uture and business decisions.

O**r"u#"#e'

• %cquisitions o& valuable companies.

• )pen more online stores in other countries to sustain current growth

levels, *ech 1isio can open more online maret place in other large and

growing economies.

• Increase service port&olio through acquisition.

T+rea"'


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• )nline security is a main threat &or *ech 1isio. )nline store buyer8s

personal in&ormation such as ban account details, which is a target &or

online the&t.

• Increasing competition. It may become more and more di9cult to

di2erentiate the services &rom the competition.

Legal /r% / -er'+#*

4artnership is a legal &orm o& ownership o& tech 1isio. We choose this &orm o&

ownership because in this registration is not compulsory. It can be &ormed

without any legal &ormality and e/penses. *hus it is simple and economical

to &orm and operate Business o& a partnership frm is very well managed by

all the partners as they tae interest in the daily a2airs o& business because

o& the ownership, proft and control. In partnership every partner bears the

riss individually.

Ser$#!e'

• :iagnosis and repair

• I* 5onsultancy

• !a&e bo/

• !etup and installation

• 1irus protection

• )nline Bacup

• 4enetration *esting

•

4rivacy protection• 6pdates

Fea"ure / 'er$#!e'

01 D#ag'#' a, re*a#r

http://pyco.co.uk/it-consultancy/http://pyco.co.uk/penetration-testing/http://pyco.co.uk/it-consultancy/http://pyco.co.uk/penetration-testing/


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)ur :iagnose ; "epair service f/es everything &rom system crashes,

operating system issues, spyware or virus in&ections, system errors, and any

other problems your computer may be e/periencing. We use proven remote

technology that


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1iruses are really bad news. *hey are computer programs that slip into your

computer through e0mails, Internet lins, and other methods with the

e/press purpose o& maing you and your computer miserable. !ome viruses

Aust chew up memory to mae your computer run slower or stop altogether,

while others will trac your personal in&ormation and give the virus creators a

way into your computer. *ech 1isio membership comes with a complete

security suite powered by *rend Micro *itanium.

71 Ba!.u* Ser$#!e'

)ur online bacup will not only store copies o& your fles on their servers, but

it will encrypt them so that only you can access them. *echvisio will

automatically bac up the &olders you choose on a regular basis set by you. @ou can bac up Aust your Word documents on a weely basis, or your entire

computer monthly, or whatever else you8d lie. verything you bac up will

be completely secure, so you can rest easy nowing your fles are sa&e and

protected in the event o& a catastrophe

81 Pee"ra"# Te'"#g

Cor security assurance, companies conduct e/ternal and internal penetration

tests to uncover e/ploitable security vulnerabilities &rom the perspective o& amalicious outsider or insider respectively.

91 Pr#$a!& *r"e!"#

4rotecting your computer and your privacy &rom online threats is critically

important. %t *ech 1isio, we8re dedicated to helping you use your technology

with confdence, even when online. )ur agents now all the best practices to

ensure your online security.

: 1 U*,a"e'

6pdates are very important i& you want your computer or device to remain

sa&e and run at optimum speed. $o matter what ind o& concerns you have

about program or system updates, *ech 1isio is here to help. )ur techs eep

http://pyco.co.uk/backup-services/http://pyco.co.uk/penetration-testing/http://pyco.co.uk/backup-services/http://pyco.co.uk/penetration-testing/


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up with the latest versions o& all maAor operating systems and the most

popular so&tware used in the home. We can mae sure you8re running

the latest and best versions to meet your needs.


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Mar.e"#g *la

W+& , %ar.e" re'ear!+

Maret research is important &or every business, and should not be Aust a

one0o2 activity. $o matter how our services are good it is understood that

any venture cannot succeed without e2ective mareting. *his begins with

care&ul, systematic research we cannot assume that we already now about

our intended maret. We need to do maret research to mae sure that we

are on trac. By maing the maret research we get the nowledge about

are customers and their taste. It maes us able to provide the services

according to the demand.

*ech 1isio conducts the maret research &or these reasonsD

• *o identi&y potential customers.

• *o understand the nature o& customers.

• *o set realistic targets.

• *o develop e2ective strategies.

• *o e/amine and solve business problems.

• *o identi&y business opportunities.

Mar.e" re'ear!+


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We had conducted the maret research by the surveys. We use the

questionnaires tool to measure the demand o& our services business. *he

(( questionnaires are flled out by di2erent computer users, '( within the

6niversity o& !argodha and E( &rom outside the university. *he &avorable

results are EF-G((HJ.FK and the un&avorable results are 'JG((HE'.K.

*he main question o& our research is that whether the customers want a tech

support plat&orm or not. *he &avorable results &or this question are

EG((HLEK and the un&avorable results are 'EG((H-LK. We had also

conducted the online research to get nowledge about the demand o& such

business. It was ama+ing &or us to now that there is no such type o&

business already operating in 4aistan. By analy+ing our research material

we deduced that it will render long term profts &or us.

E!%#!'

T"al '#;e / %ar.e"

*here are ' to -( million computer users in the 4aistan. *he total si+e o&

our maret consists upon all computer users living in 4aistan.

Curre" ,e%a, # "arge" %ar.e"

Internet &acility has become most popular among the all people. very tas

has become easy to do. *ech 1isio has emerged to provide great online tech

support and services. %s we are providing an online I* services which is

demanded by every computer users. We will access your computer over the

Internet through a secure connection, f/ the problem remotely, and provide

you with the tools and advice to prevent the problem &rom returning. *his

service will meet the demand o& targeted customers by o2ering membership

at no e/tra cost and by saving their time and by maintaining their computer

and technology. It will provide you easiness in woring with these online I*

services.


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Tre,' # "arge" %ar.e"

*ech 1isio has a growth and consumer pre&erences trend as it is frst time

introducing the trend o& best online I* services at a reasonable rate &or the

target customers o& 4aistan. )nline I* solutions are targeted &or the whole

country while repairing and maintenance &acility is only &or the customers o&

!argodha.

Gr-"+ *"e"#al a, **r"u#"&

*echvisio has an opportunity to open more online stores in other countries o&

the world to sustain current growth levels. We could open its more online

maret place in other large and growing economies. *ech 1isio &ound an

opportunity to position them as a trusted tech advisor. *here8s a real need

&or this approach as technology continues to be an integral part o& our lives

and wor.

Barr#er' " e"r&

C'u%er a!!e*"a!e a, 4ra, re!g#"#)ur business &aces a barrier o& brand recognition and computer

acceptance. Brand recognition is the barrier in the sense that a

consumer can &ace a di9culty to correctly identi&y a particular online I*

services Aust by viewing the service


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%s 4aistan is &acing a political instability so it can a2ect the

per&ormance o& our business. Because no one nows at what time

government will change and with the change o& government policies

will also change.

E!%#!al C+age)verall economic conditions are not very good in the country.

conomic tendenciesD in most case, individuals rather buy services in

their neighborhood stores, than going online. 5ustomers pre&er doing

the regular commercial process o& going to the store. 4aying &or the

services and getting them instantly than going online.

• S!#al C+ageIn some areas, the internet is not allowed due to religious and ethical

&actors. *his will a2ect the *ech 1isio business in these regions.

Internet growth rate is outstanding. With the amount o& internet users

increasing every year, *ech 1isio has the opportunity to increase their

maret share. !ocial networs are booming. !ites lie Caceboo and

*witter are visited by everyone. *hese sites also o2er mareting

directly on their site. *ech 1isio can increase its awareness through

social networ mareting.

Te!+lg#!al C+age *echnology is the most nown word in the modern world so any

advancement in the technology greatly enhances the e9ciency o& *ech

1isio service. With *ech 1isio being an online I* service provider, they

are &orced to fnd innovated methods to surpass their

competitors. 4eople are now able to access the internet anywhere in

the world through mobile devices and tablets with E3 or F3

capabilities. *his Maes price comparing available when a consumer is

anywhere in the world shopping.

Ser$#!e' a' a !u'"%er


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M'" #%*r"a" /ea"ure' (S*e!#al /ea"ure')

*ech 1isio special &eatures are that it is 4roviding an online I* solutions at a

frst time in 4aistan. )nline I* solutions are targeted &or the whole country

while repairing and maintenance &acility is only &or the customers o&

!argodha. *he special &eature is that we are providing these services timely,

e9ciently and reliably with a '((K satis&action guarantee. )ur tech support

agents will respond quicly to your call, spea slowly and clearly, and stay

with you until your computer or device is repaired to your satis&action. We

never mae our agents &ollow scripts or time limits, so you can be assured

that we8ll stay with you to fnd the best possible solution to your problem.

With *ech 1isio service, you can be confdent in your technology use. *ech

1isio tech support is available -F hours a day, L days a wee, so there8s

never a bad time to as &or help.

very *ech 1isio f/ comes with a 0day, '((K satis&action guarantee. I& the

same computer issue crops up again within days o& your service call,

please let us now. We8ll f/ it again at no additional cost. )ur goal is to mae

sure you love everything about *ech 1isio services. I& the problems we f/ed

return, or i& you8re not satisfed with your e/perience &or any reason, contact

us within days and we will do everything we can to mae it right, &ree o&

charge. )ur customers can call us any time with questions. We8re committed

to helping you &eel confdent and secure with your technology.

Bee="' / 'er$#!e'

01 D#ag'#' a, re*a#r *his service identifes the core o& the problem and do research to understand

what8s really causing it. )ur :iagnose ; "epair service f/es everything &rom

system crashes, operating system issues, spyware or virus in&ections, system

errors, and any other problems your computer may be e/periencing.


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21 I1T C'ul"a!&

=uality I* pro&essional services and consultancy &orms the cornerstone o& our

business. We wor with our customers to help them strategically plan, design

and implement quality I* solutions that will enhance their business and

provide them with a real competitive edge.

31 Sa/e 4

!a&e bo/ is computing in which large groups o& remote servers

are networed to allow centrali+ed data storage and online access to

computer services or resources. !a&e bo/ can be classifed as public, private

or hybrid. !a&e bo/ computing relies on sharing o& resources to achieve

coherence and economies o& scale, similar to a utility >lie the electricity

grid? over a networ.

51 Se"u* a, #'"alla"#

)ur !etup ; Installation service covers every sort o& new so&tware or

hardware that 5omputers need and similar devices don8t come with

everything you want to use them &or straight out o& the bo/. @ou8ll need

to buy and install programs or apps to do things lie edit photos, watchvideos, and play games.

61 V#ru' *r"e!"#

1iruses are really bad news. *hey are computer programs that slip into your

computer through e0mails, Internet lins, and other methods with the

e/press purpose o& maing you and your computer miserable. !ome viruses

Aust chew up memory to mae your computer run slower or stop altogether,

while others will trac your personal in&ormation and give the virus creators a

way into your computer. *ech 1isio membership comes with a complete

security suite powered by *rend Micro *itanium.

71 Ba!.u* Ser$#!e'

http://pyco.co.uk/it-consultancy/http://en.wikipedia.org/wiki/Computer_networkhttp://en.wikipedia.org/wiki/Hybrid_cloudhttp://en.wikipedia.org/wiki/Economies_of_scalehttp://en.wikipedia.org/wiki/Electrical_gridhttp://en.wikipedia.org/wiki/Electrical_gridhttp://pyco.co.uk/backup-services/http://pyco.co.uk/it-consultancy/http://en.wikipedia.org/wiki/Computer_networkhttp://en.wikipedia.org/wiki/Hybrid_cloudhttp://en.wikipedia.org/wiki/Economies_of_scalehttp://en.wikipedia.org/wiki/Electrical_gridhttp://en.wikipedia.org/wiki/Electrical_gridhttp://pyco.co.uk/backup-services/


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)ur &ully managed, monitored and secure online bacup service saves your

time, reduces administration and ensures total peace o& mind that critical

company data is sa&e and securely baced up. )ur online bacup will not

only store copies o& your fles on their servers, but it will encrypt them so

that only you can access them. 6sing our online bacup service guarantees

a complete bacup o& all your data and fles is carried out on a scheduled

basis without user intervention. verything you bac up will be completely

secure, so you can rest easy nowing your fles are sa&e and protected.

81 Pee"ra"# Te'"#g

Cor security assurance, companies conduct e/ternal and internal penetration

tests to uncover e/ploitable security vulnerabilities &rom the perspective o& a

malicious outsider or insider respectively.

91 Pr#$a!& *r"e!"#

4rotecting your computer and your privacy &rom online threats is critically

important. %t *ech 1isio, we8re dedicated to helping you use your technology

with confdence, even when online. )ur agents now all the best practices to

ensure your online security. )ur respect &or your privacy and security applies

to every part o& *ech 1isio service. When you call us &or tech support, we8ll

connect to your computer remotely through a secure connection and per&orm

our f/es as you watch. We8ll tell you everything we plan to do and as &or

permission be&ore proceeding. %t the end o& the session, we8ll provide a

detailed list o& every action we too.

:1 U*,a"e'

6pdates are very important i& you want your computer or device to remain

sa&e and run at optimum speed. $o matter what ind o& concerns you have

about program or system updates, *ech 1isio is here to help. )ur techs eep

up with the latest versions o& all maAor operating systems and the most

http://pyco.co.uk/penetration-testing/http://pyco.co.uk/penetration-testing/


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popular so&tware used in the home. We can mae sure you8re running

the latest and best versions to meet your needs.

A/"er>'ale' 'er$#!e'

Guara"ee

very *ech 1isio f/ comes with a 0day, '((K satis&action guarantee. I& the

same computer issue crops up again within days o& your service call,

please let us now. We8ll f/ it again at no additional cost. )ur goal is to mae

sure you love everything about *ech 1isio services. I& the problems we f/ed

return, or i& you8re not satisfed with your e/perience &or any reason, contact

us within days and we will do everything we can to mae it right, &ree o&

charge. )ur customers can call us any time with questions. We8re committed

to helping you &eel confdent and secure with your technology.

Cu'"%er'

)ur targeted customers are all computer users in 4aistan including

students, bans, home users etc. *he target maret &or "epairing and

maintenance &acility is only &or the customers living in !argodha while online

I* solutions are targeted &or all computer users o& 4aistan. *heir

demographic profle can be shown asD

• %ge >L to (?

• 3ender >Male, Cemale?

• ocation > %ll areas o& 4aistan, repairing &acility &or people o&

!argodha?

• Income level >'((( to '((,((( and above?


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• !ocial class and occupation >Middle class, upper class?

• ducation > above Metric?

De%gra*+#! /a!"r' /r 4u'#e'' !u'"%er'

• !i+e o& frm >small?

• Industry >service?

• =uality, technology, and price pre&erences >*ech 1isio is &ounded on

the believe to provide superior tech support services. )ur goal is to

mae it easy to f/, protect, and maintain your computer and

technology by providing high quality services?

• ocation >'E0% Bloc main satellite town road , !argodha, 4aistan?

N#!+e

We are providing online services, we specially targeting the user G companies

who want to save time and want quic and reliable f/es at their place, %

peoples who have internet connection are our targeted customers.

Pr%"#

)ur !ales )9cer G Mareting Manager will get touch with customer to

inNuence them to use our services. 4ublic relation will also help us on his

matter.

S"a"#er&D !tationery, which includes letterheads, envelopes and

business cards, is a means by which our business image or “name

identifcation” is proAected.


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Pre'' A,$er"#'#g? %dvertising ocally in press such as newspapers,

maga+ines. 4ress advertising is suitable &or image building, in&ormation

dissemination and sales campaigns. It is also a very a2ordable &or our

business.

Ra,#? "adio is considered as an ideal medium due to its ability to reach

specifc target groups. We will advertise our business through audio

advertisement

Tele$#'#? *elevision is a power&ul advertising medium because it

creates impact through sight, sound and movement, so initially we will

advertise our ads on local cable networ.

D#re!" Ma#l? :irect communication with the consumer through email,

post or &a/. It can include newsletters, catalogues and letters.

Ou",r? )utdoor advertising using billboards and other

Ol#e? *his includes advertising on our website, advertising on other

websites, creating lins to your website &rom other websites, publishing

blogs, social networs and &orums.

We want that customer trust on our services, and they also tell other about

“*5 1I!I)” &riendly e/pert services.

We have proper system to recogni+e our valued customer, 4roper inventory

system so&tware.

Pr%"#al Bu,ge"?

We will spend appro/imately (((( “Fifty thousand”.

*5 1I!I) start up budget is -(,(((.

*5 1I!I) ongoing Budget is E(,(((.


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customer8s computer remotely using the secure internet connection and

diagnose and f/ their problem immediately. )ur crew o& E technical ;

technological e/perts is always there to solve the problems o& hardware and

so&tware &or our customers.

Sale' /re!a'"

We had discussed about our products, services, customers, marets and

mareting plan in detail. $ow based on our research on our maret structure,

our customers, the demand o& our services, and according to the 4!*

analysis we are able to &orecast our sales and our &uture in the e/isting

maret. We made two types o& &orecast '? “best level o& sales” that we really

e/pect, -? “worst level o& sales” that we are confdent we can reach no

matter what happens.

*he month0by0month sales &orecast spreadsheet &or the frst year is as

&ollowsD

2@05 Be'" Wr'" Oanuary L(,((( (,(((Cebruary '((,((( J(,(((March 'E(,((( '((,(((%pril 'P(,((( '(,(((May -((,((( 'J(,((( Oune -'(,((( 'J-,((( Ouly -',((( 'J,(((%ugust --,((( 'P(,(((!eptemb

er

-(,((( -'(,(((

)ctober -(,((( -E(,((($ovembe

r

-,((( -F(,(((

:ecembe

r

-L(,((( -F,(((


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*he sales &orecast spreadsheet on annual basis &or the years is as &ollowsD

Be'" Wr'"-('F -E,((,((( -',(,(((-(' -,((,((( -E,(,(((

-(' -J,((,((( -,(,(((-('L E(,(,((( -P,(,(((-('J EE,((,((( E',(,(((

O*era"#al Pla

$ow it8s time to e/plain the daily operations o& our business. *ech visio

provides the great tech support to its customers. We are available -F hours a

day to provide our services. )ur customers can contact us any time through

mail or a telephone call and discuss their problems with our technological

sta2 i& the problems are able to solve online then they solve them online by

connecting their computer through a secure internet connection. )ur

equipments include computers, internet connections, di2erent types o&

mechanical tools and wires.

Hr *er'el

N / e%*l&ee'

)9ce Manager '

Mareting Manager '

*echnical sta2 E

*ech /perts E

)9ce boy '

3uard '

T"al 0@


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T&*e / la4r

)9ce Manager 4ro&essional

Mareting Manager 4ro&essional

*echnical sta2 4ro&essional and silled

*ech /perts 4ro&essional and silled

)9ce boy !illed

3uard silled

Pa& '"ru!"ure

E%*l&ee' Salar&)9ce Manager '(,(((G0

Mareting Manager 'F,(((G0 *echnical sta2 'L,(((G0 *ech /perts -E,(((G0

)9ce boy ,(((G03uard ,(((G0

W+ ,e' -+#!+ "a'.

O!e Maager

*he o9ce manager is the coordinator o& the wor system. %n o9ce manager

is responsible &or planning, organi+ing, and controlling the clerical aspect o&

the organi+ation, including the preparation, communication, coordination and

storage o& data. e per&orms the &ollowing tassD

o :etermines manpower requirementso recruiting

o selecting

o training people

o Budget development and implementation


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o 4urchasing

o %ccounting

o quipment management

o Cacilities management

Mar.e"#g Maager

)ur mareting manager does the &ollowing tassD

o "esearching and reporting on e/ternal opportunities

o 6nderstanding current and potential customers

o 5ustomer relationship management

o :eveloping the mareting strategy and plan

o Management o& the mareting mi/

o Measuring success

o nsuring timely delivery

o :eveloping guidelines

o Maing customer &ocused decisions

Te!+#!al S"a

)ur technical sta2 per&orms &unctions such as Window installation, !etup and

installation, :iagnosis and repair, !ystem upgrade, :ata recovery, routine

system maintenance, purchase o& hardware and so&tware and more.

Te!+ E*er"


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*echvisio technology e/perts are responsible &or the day to day operational

activities o& help0des support, networ administration, and systems. *hey

do the &ollowing tasD

o !upport users with I*0related problems in a responsive and service

oriented manner.o !etup, management, and maintenance o& I*0related equipment.o Manage time and proAects e2ectively.o %ssist with the troubleshooting, installation, and implementation o&

systems.o nsure data integrity with regard to our f/ed asset inventories.o 4rovide input and recommendations to the organi+ation surrounding

hardware and so&tware technologies and how these technologies can

assist the business being especially.o 4roactive with new technologies.o :evelop and monitor per&ormance levels o& so&tware and hardware and

evaluate, "ecommend, and propose alternative methods o& in&ormation

processing.

O!e 4&

e does the &ollowing tass

o )pening ; closing ; cleaning o9ceo Welcoming visitors and handling callers and arranging appointmentso 4repare co2ee and tea &or sta2 ; visitorso "eceiving mail ; fling :ocuments

Guar, )ur security guard per&orms the &ollowing worsDo 4rotection o& people and propertyo 4revent incidentsGo2ense be&ore it has occurredo )bserve and report a&ter an incidentGo2ense

Tra##g %e"+,' a, reu#re%e"'


26/48


We will train the employees by !mall group discussions, 5ase studies, and =

; % sessions. While other methods are as &ollowsD

J4 Me"r#g

It involves providing an employee with an e/perienced coach to oversee his

or her learning e/perience. *he mentor or coach provides advice and

instruction, but is not per&orming the Aob with the employee as in on0the0Aob

training. *he trainee employee learns the Aob frsthand and may consult the

mentor or coach at any time &or assistance.

• O>"+e>J4 Tra##g

mployers can use o20the0Aob training to provide employees a chance to

learn away &rom their wor setting. Besides classroom training, employers

choose other &ormats such as e0learning. In a sel&0contained e0learning

program, learners can wor at their own pace, moving through modules,

learning new tass, sometimes trying tass and completing assessments. 0

learning can include discussions with other participants, scenarios in which

employees must choose the right outcome and training videos.

ual#"#e' / '"a

C%*e"e!& !+e!.

)ur potential employees have the necessary sills, e/periences and

education to success&ully complete the tass we need to per&orm.

Ca*a4le

)ur employees are capable to per&orm not only easy tass but they also fnd

ways to deliver on the &unctions that require more e2ort and creativity. Cor

us, being capable means the employee has potential &or growth and the

ability and willingness to tae on more responsibility.


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C%%#"%e"

)ur employees are serious about woring &or the long term. *hey always loo

&or something better.

C+ara!"er

)ur employees have values that align with ours. *hey are honestQ they do

tell the truth and eep promises. *hey are selNess and a team player.

I$e"r&

Inventory is defned as stoc or store o& goods. *hese goods are maintained

on hand at or near a business


28/48


4hone no. (FJ0EL-PEPF.

“In&osays” also deals in hardware computer accessories. It starts &rom -((L.

!upply their goods to many other stores and is &amous &or the timely delivery

there&ore we mae purchases &rom them.

31 “4a computers”

!hop no.-,

"ehman trade center,

4hone no. (FJ0E--P'-.

“4a computers” deals in computer so&twares and hardwares. It starts &rom

-('( and it is also considered to be a reliable supplier and it timely deliversthe supplies.

T&*e a, a%u" / #$e"r&

%s techvisio is a services providing business there&ore we do not store large

amount o& inventories. We purchase inventories in small amounts as and

when needed. )ur inventory includes di2erent type o& tools, laptop screens,

computer parts, 5ds and :1:s etc.

Cre,#" a, ,el#$er& *l#!#e'

We purchase things lie inventories, &urniture, and hardware on credit. We

normally pay our creditors within P( days &rom delivery. Because we

purchase inventories in small amount so we &requently purchase it as and

when needed so we want it in short time period that normally is one day. Cor

other things delivery time is within one wee.

We have more than one supplier &or critical items because in our business we

are required to provide timely services, time and quality matters a lot in our

business. We sometimes have argent needs o& inventory and other things

and there&ore short0term delivery problems may occur so, it is important &or

us to have more than one supplier. *he cost o& our supplies is not Nuctuating


29/48


and i& changes the change is steady because o& the reason that the changes

in technology increase the quality and reduces the cost but i& &or some

economical reasons the cost increases the increase will be steady.

Maage%e" / a!!u"' *a&a4le'

%ccounts 4ayable >%4? is an important &actor in a company8s woring capital,

and a ey indicator o& overall operational e2ectiveness. %ccounts payables,

located on a company8s balance sheet, are what our company owes its

suppliers &rom which it buys its inventory and other supplies. %ccounts

payables are a current liability and they are listed on the right hand side o&

the balance sheet. *hey are e/pected to be repaid to the suppliers within one

year. %4 levels also a2ect several important fnancial per&ormance measures,

including days payable and the current ratio o& assets to liabilities. )ur

organi+ation requires a system that8s reliable and can accommodate a range

o& metrics. In other words, it must be both timely and accurate.

*he &ollowing best practices are used in order to ensure a timely %4 processD

Issue *%*s &or invoices received at the mailroom &or same0day scanning

Inde/ and process invoices within one business day

andle requests &or vendor setupGamendments within two business

days

andle all e/ceptions within two business days.

*ransparency is integral to any good %4 process. We maintain open

communication with our sta2, and suppliers, eeping them aware o& any

potential issues or delays. stablish clear guidelines about our process, and

conduct regular meetings to ensure that each team member is woring

accurately. *his approach will help eep e/pectations in line, and enable us

to deliver the best possible results, every time. We maintain good


30/48


relationship with our suppliers and they o2er us discounts &or the prompt

payments.

Maage%e" a, rga#;a"#

Management is very important &or the success o& our business. I&

management is good we can achieve our goal easily. )rgani+ing and

managing each and every step o& day to day business will mae us

success&ul and able to well &orecast the &uture. Cor the management o& day

to day activities techvisio have an o9ce manager who is responsible all

routine activities. )ur o9ce manager manages the o9ce wor and

mareting manager manages the outside activities lie advertisement and

promotion o& business. We have technical and technological e/perts that are

the most important asset and source o& revenue &or our business. *he

technical sta2 solves the hardware related problems o& our customers and

technological e/perts solve the so&tware or i.t related issues o& the

customers. We have one o9ce boy who is responsible to tae care o& our

employees and to &ulfll their needs lie to serve them tea, co2ee ; &ood e.t.c

and to eep o9ce neat and clean. We have one guard who is responsible &orthe security o& the o9ce and employees.

Pr/e''#al a, a,$#'r& 'u**r"

%t the initial stage we temporarily hire consultants &or the advisory support

&or some issues lie location decision, accounting management and hiring

the best talent and we pay them &or their services.


31/48


Per'al F#a!#al S"a"e%e"'

We have "s. ((,((( as capital to start this business. We are partners and

our personal fnancial profle is as &ollowsD

Par"er' Ca'+ age!yeda *ahira Maryem '((,((( -(K$imra Iqbal '((,((( -(K!yeda "ida #ainab '((,((( -(KBilal Maqbool '((,((( -(Kabib assan '((,((( -(K

S"ar"u* e*e'e' a, !a*#"al#;a"#

S"ar"u* e*e'e'A%u"

(R'1)egal '(,(((Broachers F,(((5onsultants ,(((!hop E(,(((ardware ; so&tware EP,(((

"esearch anddevelopment

E,(((

5ontingencies -,J(()thers ',(((

T"al :69@@

In techvisio we are required to pay the above startup e/penses. *hese are

the e/penses that are necessary to be paid be&ore we start our business

without paying them we cannot start our business. We capitali+e thesee/penses over the frst three years period o& our business. In the frst year

the amount o& E-,((( will be capitali+ed. %lso in second year the amount o&

E-,((( will be capitali+ed and in the third year the remaining amount o&

E',J(( will be capitali+ed.


32/48


Brea. e$e aal&'#'

*he brea0even point >B4? represents the sales amount in either unit or

revenue terms that is required to cover total costs >both f/ed and variable?.

*otal proft at the brea0even point is +ero. Brea0even is only possible i& a

frm8s prices are higher than its variable costs per unit. I& so, then each unit

o& the product sold will generate some “contribution” toward covering f/ed

costs. *his calculation is critical &or any business owner, because the

breaeven point is the lower limit o& proft when determining margins.

*here are several types o& costs to consider when conducting a breaeven

analysis, techvisio company do its brea even analysis in &ollowing si/ steps.

01 De"er%#e !%*a&' =e, !'"'

Ci/ed costs are any costs that dontechvisio? variable

costs are

Var#a4le !'"' 05:99@@

3? De"er%#e "+e 'ell#g *r#!e / 'er$#!e'4ricing strategies are part o& the much more comprehensive mareting

strategy, and can be &airly comple/. owever, price will be at least as high as

production costs >in &act, a lot o& anti0trust legislation e/ists to outlaw selling

below cost?. !ale &orecast o& one service o& techvisio is

Per u#" 'ell#g *r#!e 0935

http://homebusiness.about.com/od/glossary/g/break_anal.htmhttp://homebusiness.about.com/od/glossary/g/break_anal.htmhttp://homebusiness.about.com/od/glossary/g/break_anal.htmhttp://homebusiness.about.com/od/glossary/g/break_anal.htm


33/48


5? Cal!ula"e u#" !"r#4u"# %arg#

*he unit contribution margin represents how much money each unit sold

brings in a&ter recovering its own variable costs. It is calculated by

subtracting a unit


34/48


competitive success in business all entrepreneurs should heed. *hese

components are &ound in nearly all divisions o& a company, including

mareting, human resources and fnance.

o Pla#g

Business planning is vital to eeping our company pointed in the right

direction. We tae the time to create a thorough plan and giving thought to

service development, operations, mareting, fnancing, business models and

sta9ng issues be&ore we begin to build our business. 4lanning is not only

important in the early stagesQ we revisit our strategic plans regularly to eep

the direction o& our business in line with current and &uture trends in the

maretplace to maintain the competitive edge.

o Value Crea"#

5ontinuous value creation >515? is the disciplined process we use to

continually e/amine our current service o2erings to ensure that they are

above the industry standard. )ur services are star in the maretplace today,

but it might not tae long &or a competitor to create a slightly better service,

a new method o& delivery or a new customer e/perience. *o eep our

operations as Ne/ible as possible to quicly tae advantage o& new industry

trends we mae research and development a consistent priority to ensure

that we are the frst to maret with new innovations.

o Cu'"%er 'er$#!e'

2ective customer service is the largest determining &actor o& customer

loyalty and repeat purchases. 5ustomer services is the single &actor o&ten

can give small businesses an edge over their larger competitors. We &ocus

our sales and service e2orts on delivering the most satis&ying customer

e/perience in our industry, and we see a dramatic increase in word0o&0mouth

re&errals and repeat sales. We create a training schedule that will allow our


35/48


customer service representatives to continually hone their sills. We develop

a customer survey system that allows us to reach out to customers and as

important questions about such areas as service support, warranty

satis&action etc. *o stay ahead o& the competition, we need to now what our

customers e/pect and what eeps them satisfed.

o Mar.e"#g

% mareting presence is vital to competitive success in business. We do

mae &unds and advertise our services on television, maga+ines and radio.

We use social media outlets, such as Caceboo that have become widely

popular means o& communicating with customers at virtually no cost.

o Ser$#!e' ual#"&

!ervice quality is a comparison o& e/pectations with per&ormance. *o stay

ahead o& the competition, we need to mae sure that the quality o& our

services remains high. Improved service quality increases our economic

competitiveness. %re aim is to identi&y problems quicly and systematicallyQ

establish valid and reliable service per&ormance measures and measurecustomer satis&action and other per&ormance outcomes and we this aim by

understanding and improving operational processes.

o Hu%a Re'ur!e'

We manage our human resources e9ciently. *his includes hiring the right

worers, e/panding the wor&orce as needed and providing pay and benefts

that fnd a balance between adequate compensation and reasonable cost tothe business. We use human resources management techniques, such as

motivating employees with recognition and incentives. "etaining highly0

silled worers is very important &or us to be in the competition.

ual#"& C"rl Pr!e,ure'


36/48


We train our employees to adopt strategies &or maintaining quality control.

*raining minimi+es the potential &or misunderstanding or miscommunication,

and it increase accountability. We post and advertise guarantees &or quality

control to reassure customers. !ince customers might have concerns about

in&erior services, less competitive pricing or &ewer customer0&riendly policies

compared with other stores. We solicit &eedbac &rom customers to &urther

address quality control. Ceedbac can provide valuable suggestions &or

maing improvements the online services store to boost quality.

We understand the importance o& quality control as it is potentially

disastrous &or businesses. We live and breathe quality because we now

e/actly what poor quality costs us. *here&ore we use the qualitymanagement tools >*=M? to control the quality o& our services. %ccording to

psychologists, people remember negative e/periences more vividly then

positive ones. =uality control is common and e/pected practice in the

industry, but it is also time0consuming and e/pensive. %t the same time it

provides many advantages lieD

• =uality 5ontrol Builds 5ustomer oyalty

• =uality 5ontrol 4rotects the Brand $ame

• =uality 5ontrol !aves Money

• =uality control minimi+es the costs

La4r Pr,u!"#$#"&

abor productivity is a revealing indicator o& several economic indicators as it

o2ers a dynamic measure o& economic growth, competitiveness, and living

standards within an economy. It is the measure o& labor productivity >and all

that this measure taes into account? which helps e/plain the principal


37/48


economic &oundations that are necessary &or both economic growth and

social development. abor productivity is the value o& services produced in a

period o& time, divided by the hours o& labor used to produce them. In other

words labor productivity measures output produced per unit o& labor, usually

reported as output per hour wored or output per employed person.

%lthough the ratio used to calculate labor productivity provides a measure o&

the e9ciency with which inputs are used in an economy to produce services,

it can be measured in various ways. abor productivity is equal to the ratio

between a volume measure o& output >gross domestic product or gross value

added? and a measure o& input use >the total number o& hours wored or

total employment?.

• labor productivity H volume measure o& output G measure o& labor input

use

*he volume measure o& output reNects the services produced by the

wor&orce. $umerator o& the ratio o& labor productivity, the volume measure

o& output is measured either by gross domestic product >3:4? or gross value

added >31%?. %lthough these two di2erent measures can both be used as

output measures, there is normally a strong correlation between the two.

*he measure o& input use reNects the time, e2ort and sills o& the wor&orce.

:enominator o& the ratio o& labor productivity, the input measure is the most

important &actor that inNuences the measure o& labor productivity. abor

input is measured either by the total number o& hours wored o& all persons

employed or total employment.

Pr#!e'

4rice is a ey component o& value, but “value &or money spent” is

probably a more important consideration. 3enerally, most research


38/48


on consumer attitudes on the convenience business has shown that

consumers e/pect to spend a little more when they purchase services

&rom a convenience store but we provide our services at much lower

prices as prevailing in the maret and we are saving their precious

time.

MEMBER SHIP PRICES

T&*e Oe "#%e !+arge' M"+l&!ilver ((( '(((3old ((( -(((4latinum '(((( E((

Oe T#%e C+arge' Fr T+e Ser$#!e' Pr$#,e,

Ser$#!e' Pr#!e'Windows installation '(((Windows installation (()nline !a&e bo/ charges >monthly? (((1irus 4rotection one timeR PPP"egular checup '((:ata "ecoveryR '((((!o&tware updatesR ((

4rivacy protection PPP!etup ; installation R ((:iagnosis ; "epair R J((

!ystem upgradeR F(((

Pr#!#g '"ra"eg&

Cinding the right pricing strategy is an important element in running a

success&ul business. % business can use variety o& pricing strategies weselling services. *he price can be set to ma/imi+e proftability &or each unit

sold or &rom the maret overall. In “techvisio” we use the penetration pricing

policy. It is a pricing strategy where the price o& a product is initially set at a

price lower than the eventual maret price, to attract new customers. *he

strategy is used &or the e/pectation that customers will switch to the new


39/48


brand because o& the lower price. *he price will be raised later once the

maret share is gained.

Pa&%e" %e"+,

We are providing our services only on the cash basis and the amount o& cash

will be deposited in our account in ban al habib. *he account number is

((LS((L'S((-P-FS('SL. %s we are running the services business there&ore

we cannot provide them on credit basis. *he customers must pay online &or

enAoying the services.

S"ra"eg& /r .ee*#g !l#e" 4a'e

01 S*ee, #' 'e!,ar& " ual#"&

When it comes to customer service that eeps people coming bac, the

research shows that quality matters more than speed. %ccording to a study

by the 3allup 3roup, customers were nine times more liely to be engaged

with a brand when they evaluated the service as Tcourteous, willing, and

help&ul,T versus the TspeedyT evaluation, which only made customers si/

times more liely to be engaged. !o our service quality is very e9cient and

good.

21 De$el* a We4'#"e

*ech 1isio develop and maret the own website. *he web is &ull o& &ree places

to advertise, so *ech 1isio develop a website where potential clients can go

to learn more about us, the services that we o2er, and our pricing and

availability.

31 Oer a Guara"ee

veryone lies a sure thing. 3etting customers to return to our business

within days and we will deliver you on your promises and ensure that the

results are what you e/pect. %s an online store business, we want our

https://www.helpscout.net/blog/speed-kills-research-reveals-good-service-beats-fast-service-every-time/http://businessjournal.gallup.com/content/727/when-speed-kills.aspx#1https://www.helpscout.net/blog/speed-kills-research-reveals-good-service-beats-fast-service-every-time/http://businessjournal.gallup.com/content/727/when-speed-kills.aspx#1


40/48


reputation to be one o& integrity. !o, one way o& eeping client is to o2er a

service guarantee. *hat8s something that will only happen when your

customers reali+e that they can trust you to do what you say you8re going to.

51 S"a& # Tu!+

*he customers want to be heard. !o, one strategy &or eeping customers is

to stay in touch with them. We can do that through constant communication

in the &orm o& online mailing lists and a strong social media presence such as

&aceboo. %s we have a smaller client base, we can mae sure we stay in

touch through regularly scheduled phone calls and meetings that touch base

on your ongoing relationship.

H#g+ Te!+lg& C%*a#e'

E!%#! u"l. /r "+e Te!+ V#'#

!ervices sector contributes the maAor share in the economic activity o&

4aistan. )ver the last &ew decades, the structure o& 4aistan economy has

e/perienced signifcant changes. )ur Corecasted e/pectations &or *ech 1isio

is given below that are showing how well the economy will per&orm during

an upcoming year or other time period.

A!"ual 2@05 2@06 2@07 2@08 2@09

3:4 -E.- -F -FJ -( -' -'

Interest rate E.P .L .(E .(P .(J .(LInNation rate P.( P P.P '(. ''.- '-.F

6nemployment

rate

.(( .' .(P .' .'F .'F

http://www.investorwords.com/1652/economy.htmlhttp://www.investorwords.com/10596/perform.htmlhttp://www.investorwords.com/11434/upcoming.htmlhttp://www.investorwords.com/3669/period.htmlhttp://www.investorwords.com/1652/economy.htmlhttp://www.investorwords.com/10596/perform.htmlhttp://www.investorwords.com/11434/upcoming.htmlhttp://www.investorwords.com/3669/period.html


41/48


conomic Corecasts U -('F0-('J )utloo

Te!+ V#'# #/r%a"# '&'"e%

*ech 1isio has the management in&ormation system to manage the costs,

4rices and marets. In&ormation systems and organi+ations inNuence one

another. In&ormation systems are built by our manager to manage the cost,

price and other activities o& the frm. *his new I* >in&ormation technology?

system allowed *ech 1isio to increase its customer and partners, as well as

its activities. In&ormation, in MI!, means the processed data that helps the

management in planning, controlling and organi+ing the cost o& the *ech

1isio.

Cu""#g e,ge -#"+ Te!+ V#'#

5utting edge is someone or something that is the latest, greatest and

newest. *ech 1isio has cutting edge in 4aistan because it is frst time

introducing the best and latest online I* solutions &or the whole people o& 4aistan as it is providing the best home tech support *ech 1isio &or your

computer and other devices. It has no competitors locally that are already

providing online I* solutions in 4aistan.

S"a"u' / re'ear!+ a, ,e$el*%e"

"esearch and development is o& great importance in business as the level o&

competition is rapidly increasing. It has special importance &or *ech 1isio

which eeps an eagle eye on competitors and customers in order to eep

pace with modern trends and analy+e the needs, demands and desires o&

their customers. *otal *ech 1isio e/penditures on research and development


42/48


&or years are -(,((( rupees. ";: e/pense is essentially the amount o&

money that a *ech 1isio spends to develop new services each year.

Reu#re%e"' " 4r#g "e!+$#'# 'er$#!e' " %ar.e"

*hese are some important steps that help techvisio to success&ully bring

their new services to maret.

01 S"u,& a4u" !%*e"#"#

Many business mareting classes teach participants how to per&orm a !W)*

>strengths, weanesses, opportunities and threats? analysis. *ech 1isio have

to start by taing a serious loo at their competitors. It is required to mae a

list o& the businesses that o2er services similar to the one that *ech 1isio

plan to launch. %&ter deciding their own competitors, review their mareting

materials, including their ads, brochures and websites.

21 Targe" "+e #,eal !u'"%er

*o success&ully launch our service with minimum fnancial outlay, it


43/48


in 4aistan with a '((K satis&action guarantee and meet the needs and

desires o& your best prospects.

51 De=e %ar.e"#g '"ra"eg& a, "a!"#!'

$e/t, *ech 1isio has to choose their sales and mareting channels.

61 Te'" "+e !!e*" a, %ar.e"#g a**ra!+

Itor simply host roundtable

discussions with members o& the target audience?, employ online research,or provide the services to a selected group o& users &or testing.

71 Rll u" &ur !a%*a#g

4ublic relations o&ten play a vital role in the launch o& a service. *ech 1isio

can use media relations tactics to place articles and win interviews, hold a

launch event, or use grass roots mareting to build bu++. But no matter what

publicity route we choose, frst mae sure that the service is completelyready and available &or purchase in order to ma/imi+e returns &rom the

coverage that *ech 1isio receives. It is required to Monitor the results &rom all

media, and in the frst wees and months, be prepared to adAust the

campaign to tae advantage o& what


44/48


&ace. *ech 1isio requires the &ollowing strategies to stay ahead o& the

competition.

Pla#g

Business planning is vital to eeping our company pointed in the right

direction. We require a time to create a thorough plan and giving thought to

service development, operations, mareting, fnancing, business models and

sta9ng issues be&ore we begin to build our business. 4lanning is not only

important in the early stagesQ we revisit our strategic plans regularly to eep

the direction o& our business in line with current and &uture trends in the

maretplace to maintain the competitive edge.

Value Crea"#

5ontinuous value creation >515? is the disciplined process we require to

continually e/amine our current service o2erings to ensure that they are

above the industry standard. )ur services are star in the maretplace today,

but it might not tae long &or a competitor to create a slightly better service,

a new method o& delivery or a new customer e/perience. *o eep our

operations as Ne/ible as possible to quicly tae advantage o& new industry

trends we mae research and development a consistent priority to ensure

that we are the frst to maret with new innovations

Cu'"%er 'er$#!e'

2ective customer service is the largest determining &actor o& customer

loyalty and repeat purchases. 5ustomer services is the single &actor o&ten

can give small businesses an edge over their larger competitors. We &ocus

our sales and service e2orts on delivering the most satis&ying customer

e/perience in our industry. We require a training schedule that will allow our

customer service representatives to continually hone their sills. We have to

develop a customer survey system that allows us to reach out to customers


45/48


and as important questions about such areas as service support, warranty

satis&action etc. *o stay ahead o& the competition, we need to now what our

customers e/pect and what eeps them satisfed.

Mar.e"#g

% mareting presence is vital to competitive success in business. We need to

mae &unds and advertise our services on television, maga+ines and radio.

We require using social media outlets, such as Caceboo that have become

widely popular means o& communicating with customers at virtually no cost.

Ser$#!e ual#"&

It is a comparison o& e/pectations with per&ormance. *o stay ahead o& the

competition, we need to mae sure that the quality o& our services remains

high. Improved service quality increases our economic competitiveness. *ech

1isio aim is to identi&y problems quicly and systematicallyQ establish valid

and reliable service per&ormance measures and measure customer

satis&action and other per&ormance outcomes.

Hu%a Re'ur!e'

*o eep the company competitive we require managing our human resources

e9ciently. *his includes hiring the right worers, e/panding the wor&orce as

needed and providing pay and benefts that fnd a balance between

adequate compensation and reasonable cost to the business. We need to use

human resources management techniques, such as motivating employees

with recognition and incentives. "etaining highly0silled worers is very

important &or us to be in the competition.

H- ,e' "+e !%*a&?

Pr"e!" #"elle!"ual *r*er"&?


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*o provide protection o& I4 rights in 4aistan, Intellectual 4roperty

)rgani+ation o& 4aistan )rdinance, -(( >I4) 0 4aistan? has been

established. Intellectual property can be someone


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*his re&ers to the *echnology becoming outdated due to technological

advancesQ technology that has been surpassed by newer technology and it

becomes pre&erred to use the new technology in place o& the old, even i& the

old is still &unctional. %voiding obsolescence or minimi+ing its costs can be

accomplished through actions in planning and programming. *ech 1isio taes

some actions and decisions to avoid technological obsolescence.

*ech 1isio nable good technological decisions to avoid or recover &rom

obsolescence, it require the active and ongoing tracing o& the technology

used by the *ech 1isio and the relevant developments that will support *ech

1isio needs. Identi&ying timely, essential, and &ortuitous acquisitions and

upgrades is the ideal. *he *ech 1isio needs short and long0term planning to

respond to immediate needs and anticipate &uture requirements.

Re"a# .e& Per'el

ey employee retention is important to the long term health and success o&

*ech 1isio business. Managers readily agree that retaining best employees

ensures customer satis&action, sales, satisfed coworers and reporting sta2,

e2ective succession planning and deeply imbedded organi+ational

nowledge and learning. ow does *ech 1isio retain their ey personnel is

given belowD

• We "rea" ur e%*l&ee' l#.e ur %'" $alua4le !l#e"'1 It is

cheaper to eep our good employees than it is to hire and train new

ones.

• Ge" ur e%*l&ee' " K/all # L$e -#"+ Te!+ V#'#1 We

communicate our vision in a compelling way. *ech 1isio !how everyone

the role they have to contribute to this vision. We create opportunities &or

people to connect with each other &or support and to improve

communication in wor teams.

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Me& #' al' #%*r"a" rea' /r e%*l&ee' " '"a& -#"+ a

Te!+ V#'#1 3et their inputX %s, what do employees lie about woring

hereV What would employees lie changed to mae *ech 1isio a better

place to worV *echnical sta2 and tech e/perts that are the cornerstones

o& the *ech 1isio, require special attention. *ech 1isio satisfes these

special people by meeting their fnancial requirements and looing &or

the best pacage o& benefts that these people fnd most positive as

incentives to stay.

• S+- a**re!#a"# $#a !%*e'a"# a, 4ee="'1 )2ering things

lie competitive salaries, proft sharing, bonus programs, pension and

health plans, and paid time o2 sends a power&ul message to employees

about their importance at the techvisio. *he rewards that techvisio gives

to employees are meaning&ul in order to impact their perception o& the

organi+ation.

Business Plan to start up new business

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