Business plan it productivity office draft 10

Confidential IT Productivity Office Sector Lighting

Eddy DekkersIT Productivity Office Sector Lighting

Business Plan IT Productivity Officesector Lighting

Draft 1.0 - April 2012


Content

1. Introduction2. Department Vision & Mission3. Situation analysis section4. Main scope IT Productivity5. Main goals IT Productivity6. Tactical steps7. Key performance indicators8. Productivity process and Tooling9. Cost and funding10. Long-term outlook11. Detailed action list

2


1. Introduction

Philips has invested over a period a significant amount of money in all kind of global IT solutions to support the business processes, such as ERP/SAP – CRM – Vendavo and APO.

It’s obvious that training and capturing the knowledge are essential for such IT / Business investments, however this is not always the case.Just a short summarize of things that might can go wrong;• “Projects do not always deliver what has been promised …”• “Training material was not properly delivered or old dated on Go live of a

project …”• “End users left for another job and the job / IT knowledge was not properly

transferred …”• “New / reviewed business solutions have been implemented however no

sufficient training was given …”

3


1. Introduction

There is also alternative need by the business for retrieving and experience training such E-learning and standard catalogue solutions.

The new IT productivity role needs to anticipate and act on these IT / Business environmental changes and safeguard the valuable asset: “Knowledge”!

This document describes the way for the right approach , scope, goals and the way to realize the achievements.It’s meant as an internal overview / structure to set the foundation for this new IT productivity role.The period for review is 3-5 months.

4


2. Department Vision & Mission

Vision:Improving speed and execution to market by improving the efficiency and effectiveness of how Lighting users are executing business processes based on provided solutions and services.

Mission: To offer a set of business productivity related services that focuses on providing the Lighting business community solutions for identifying- and identified- knowledge gaps. And to be seen by the business as a partner in (pro-actively) working on improving and safeguarding knowledge in the business.

5


3. Situation analysis section

The following business issues in relation to IT productivity and process excellence have been identified;

• Not clear for which sites / regions Philips runs a potential risk by lack of knowledge in certain applications / functions combinations

• No training / IT productivity programs – no roadmap has been deployed • No productivity involvement at project ‘initiation’ / ‘post go live’ to

safeguard the training / IT productivity part• No clear transparent process available for the business how to address /

initiate IT productivity demand• Broken processes, to be identified via KPIs, due to often missing knowledge /

documentation• No overall training catalogue available, so business can easily pro-active repair

knowledge where required

6


4. Main scope IT Productivity

• Involvement in IT projects, initiation and post go live phase, to safeguard the applied way of working

• Execute risk assessments to get focus and prioritization on areas to work on• Define and drive productivity / knowledge programs based on risk

assessments of current functionality and project portfolio analyses• Ensure availability of valuable standard trainings• Provide tailored workshops on top of generic training• Manage and follow up the individual productivity demand from different

sources• Support the business in setting-up and maintaining a Key User Network to

become self-supporting in Learning / Training• Involvement and support in major IT programs such as ‘Single Stack 2013’ to

advise in training-learning approach and safeguard the knowledge level

7


4. Scope IT Productivity

8

IT Productivity Office

InvolvementIT Projects – IT Programs

Business

Tailored Workshops

Valuable Standard Trainings

Support Key User

Network


5. Main goals IT Productivity

• Collaboration between Business and IT to achieve increased productivity

• Satisfaction of Key business stake holders and end users

• Increase the business value created

• Minimize the business risks

• Safeguard business continuity

9


6. Tactical steps

1. Reach out to others involved in training / learning and look for opportunities to cooperate. (Lighting University / Competence group Learning etc.)

2. Build on virtual teams with key users / ITBPs / BPOs / BPMs / BPEs3. Create a structure and tooling method to drive the Risk assessments / Surveys4. Set up a productivity flow in the demand tool to be able to follow up the productivity

requests5. Define a way to get involved in the IT portfolio process in order to safeguard the

knowledge / training part – Define a checklist6. Set up a training catalogue to ensure availability of valuable standard trainings7. Build a framework to manage resources and cost8. Pro-active develop and launch training initiatives as an outcome of Risk assessments,

Pulse checks and Problem management9. Organize Best practices / Benchmarking with external companies in the area of IT

productivity

10


7. Key performance indicators

Proposed KPIs

• Satisfaction of Key business stake holders• Business value created through IT (realized projects in portfolio)• Cost within agreed framework• Operational Excellence measured with E2E KPIs• Satisfaction of end users• Follow up completion for past projects

11


8. The Productivity process and Tooling

12

The 7 process steps of the productivity services

Collecting Screening Analyzing Prioritizing Preparation Execution Evaluation

1. Collecting : Inflow of demand from different sources

2. Screening : First selection of possible productivity candidates

3. Analyzing : Further identify needs and productivity opportunities

4. Prioritizing : Review, signoff and align with business

5. Preparation : Ensure resources and material for execution

6. Execution : Deliver the productivity service to the business

7. Evaluation : Check for effectiveness and learn from approach

12


8. The Productivity process and Tooling

13

Collecting Screening Analyzing Prioritizing Preparation Execution Evaluation

137.Evaluation Check for effectiveness and learn from approach

Standardized approaches & templates, resource management

3.Analyzing

Further identify needs and productivity

opportunities

Risk assessments / Projects / business requests

1.Collecting

Inflow of demand from

different sources 2.Screening

First selection of possible productivity candidates

4.Prioritizing

Review, signoff and align with

business

5.PreparationEnsure

resources and material for execution

6.ExecutionDeliver the productivity

service to the business

13


8. The Productivity process and ToolingThe Portfolio Demand portal will be configured in way that also IT Productivity demand / requests can be logged - followed up

14


8. The Productivity process and ToolingThe Portfolio Demand portal will be configured in way that also IT Productivity demand / requests can be logged / followed up

15


9. Cost and funding

The main principles for the coming period agreed are;

• Any demand needs to be registered with typical information (description, timing, value, costs, readiness, risk, contacts…) in the demand portal.

• The IT productivity lead will organize for regular or ad hoc reviews to take related decisions on what to execute

• Very small effort will be covered by a dedicated small bucket (PR number tbd), owned by lead ITBP, any single activity registering time there requires lead ITBP approval

• Targeted efforts towards commercial organisations will need to be covered by QMR budgets (competing with ‘normal’ projects), decision per MG/BG with available budget

• Larger scale efforts and such related to BGs / Factories / Innovation etc need to go through normal project request and budget competition on total Lighting scale

• Lead IT productivity will act as a kind of project manager with relation to keeping costs within agreed limits in all levels

16


10. Long-term outlook

Tbd

17


11. Detailed action list

18

Business plan it productivity office draft 10

Business

Transcript of Business plan it productivity office draft 10