Business one : one intermediate + Listening script. Click on the icons to play the audio 5.1 Manager Really, Adam. This is terrible. We have customers waiting outside in the cold.

Theres no reason to make them wait so long. We open at nine its not as difficult as all that! It was even later this morning. Just because you cant get out of bed in time. What are you going to do about it? Well?

Adam Yeah, but maybe I can expl Manager No buts. Theres no excuse. Youve just got to be here on time in future. Dont let

it happen again. Ive no more to say. Adam Well, I realize ... 5.2 Manager Oh, Adam. Have you got a minute? Adam Yes, of course. Manager Im afraid its about timing again. As you are aware, we open at nine. We cant

keep our customers waiting. I must insist that you arrive on time to let them in. Adam Yeah, Im sorry, um ... Manager Is there something making it difficult? Do you think you could get here earlier? Adam Yes of course. There are road works at the moment, so its not as quick as before. Manager Well, Im sorry, but please do get here on time. Adam Yes. Ill do my best. 5.3 1 Female Thanks for making time to talk. Male Thats fine! How can I help? Female Well, its just that Im quite busy at the moment. Male I know! Youve been doing some great work, really. Female Oh, good, good. The thing is, as you know, I cant really stay late at work because

of the children. I have to plan my work very carefully. Im under such a lot of pressure

Male Right. Female ... so Id be grateful if we could fix times to discuss work. Just that, well, could you

please try not to interrupt me when Im working it makes it hard to fit in my work. Male Oh, right. Of course, Id no idea. I am sorry. Female Well, do you think we could have a meeting once a week say, Tuesdays? Male Oh, OK. Maybe Wednesdays? At eleven? Female Yes, thatd be fine. Male Good. Well, thats tomorrow then! OK? Female Yes, thank you. 2 Sue Could I have a word? James Yes, sure. Sue OK. Well. Its about the report you sent. James Yes ? Um, I sent it to head office on Friday Sue Yes. Thank you. I know you havent had much experience in this area. James No, but ... Sue Well, maybe I can point out one or two things. Head office dont need so much

information: they only need the key points, so you dont need to include so much detail. It doesnt need to be nearly as long as that.

James Oh, right. OK. Sue Perhaps I can show you one of Mikes reports? Its a bit more target-focused. I

think it would make it easier for you. Do you think you could try next time? James OK. Thank you.

Oxford University Press www.oup.com/elt

Oxford University Press www.oup.com/elt

Sue Good. Ill send it through before the end of today. OK? James Yes, thanks very much. 16.1 Natalia Wow, Im exhausted. Jake So am I. But I really enjoyed it. Natalia We seemed to have many more visitors than last year. Matt Yes. Jake, could you check up on specific numbers before next week? Jake Sure. I would have done it this morning if I hadnt had a last minute phone call. Matt OK. Did every visitor leave their name and contact details? Jake Most of them. But if Id been more insistent, I could have asked a lot more people

to sign up. Still, it made a huge difference to have the artist signing sessions after the performances. Those drew big crowds, and really helped sales. Next time lets get really big posters to promote them.

Matt One thing we must rethink is the papering. Natalia You mean the leaflets? Matt Yes. We should think it through better in terms of quantity and distribution. The

boys who did that worked very hard, but I think a lot of leaflets were left around as rubbish.

Jake Yes. If wed been more specific about where to distribute them in the first place, it wouldnt have happened.

Natalia And we didnt have enough for the whole week. But the balloons were good. Matt Yes, they were a great idea, Natalia. Thanks! Anyway, Id better be going. Ill see

you both tomorrow. And lets finalize all the data for the evaluation meeting next week. OK?

Natalia OK. See you. Jake Bye. 16.2 Matt OK then. Lets see what weve got. First, perhaps we could go through sales data,

stand activities, and a breakdown of visitors to the stand. And then lets take a look at the website hits, promotional materials and press coverage. OK?

Jake Fine. Shall I start with sales? Matt Yes, go ahead. Jake Well, sales of Asian and Middle Eastern music easily topped the rest. We could

have doubled our sales, I think. Matt So next year double orders for that range? Jake Uh huh. Erm Sadly we ran out of copies of the Japanese drummers, but Ive

taken orders on those. Heres a print-out of sales by region. And on the next page youve got sales by label.

Matt Thanks. Uh-huh. Im surprised that we didnt take any advance orders for next months new releases.

Jake But I think we need to make sure that our stock on the stand matches the festivals line-up of artists much better. We had no Portuguese music, and that Fado singer on the last night was fantastic.

Natalia Yes, she was. Jake The less familiar music CDs and DVDs didnt sell so well. Natalia Well, perhaps we should have had facilities to let people hear CD tracks with

headphones before buying. If wed had more listening posts, we would have sold much more this time.

Matt OK. Ill make a note of it for next time. Natalia The loop video clips worked well, and definitely promoted DVD sales. Jake Definitely. People were crowding round. We could have set up more screens for

them to watch it lets do that next time. Matt Indeed. Anyway, Jake. Tell us about visitor numbers. Jake OK. Well, Ive got a breakdown by age, as well as by nationality, of all those who

visited the stand, and who filled out a mailing list form. And for purposes of comparison, these charts show the last two years results too. Youll see that visitor numbers are up 20%.

Matt OK. So this implies that

5: 2: 3: 1: 2:

1:

16: 1: 2:

0: 0: