Business Messaging and Collaboration Service Enhancing protection for the most valuable assets of...
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Transcript of Business Messaging and Collaboration Service Enhancing protection for the most valuable assets of...
• The only data center in India having dual active power sources from two different
power generation plants
• Tier IV - (system) + (system) Architecture - Fault Tolerant with No Single Point of
Failure
• Capability to provide 99.995 % SLA (100% Uptime since inception)
• Six Zone Security System
• Lean Six Sigma - ITIL Framework
• High Density IDC capable of handling 24kW racks
• Attached Office space for Business Continuity
• Carrier Neutral Datacenter
• ISO 20000-1 & 27001 Certified
Advantage CtrlS
The Challenge 96% of companies impacted by Virus / Worm / Trojan attack
75% of all email is spam & growing exponentially
Data security-Data retention- Data retrieval
High capex on Severs/software/licenses/resources etc..
Severe shortage of expert resources
24/7 service availability
Managing/trouble shooting/upgrading the services on regular basis
Spam and virus infected email
account for over 70% of all email sent today
80% of organizations believe email is more
important than the phone
Communication
41% of Internet users uses a wireless laptop or email-
enabled cell phone
Mobility
An estimated 80% of an enterprise's
information sits on individual’s computers
Collaboration
User tolerance for email downtime is
less than 30 minutes
IT Pros spend 70% of their time
maintaining existing systems
++
++
Sources: Meta Group, Pew Research Center, Gartner,
End UserNeeds
IT Burden
Security Service Levels Costs / Mgmt
The Challenge- Contd..
Integration of Best of Breed email Technologies High-performance & reliable email systems Robust secure data storage Strong antivirus and anti spam protection
Adaptive and Scalable Email Solution Scalable mail box numbers and sizes Dedicated Network allowing Full Outlook MAPI Collaboration services through Sharepoint, CRM
Reduced TCO Low CAPEX as companies pay per user No yearly maintenance/upgrade costs
Reliable and Easy Service Delivery Comprehensive Transition Planning Ready to Use/ L1 Helpdesk support/ Training Customer Service Management
CtrlS Solution
World-Class Data Operation Centre Operational Excellence with skilled resources 24x7 level 2 support Global Support Email & Live chat option
The Benefits
Microsoft’s Exchange business-class messaging solution is much more than e-mail. You
can get more done, anywhere you are, with benefits like:
Key benefits to our customersOffer agility & competitive advantage by offering full-scale services
Capitalize IT Budgets by timely upgrades to business applications.
Budgets would not be wasted on email needs as we handle it for you
Economical services across all areas: facilities, maintenance, hardware,
software, resources, and tools resulting in Low Cost of Ownership
End-users in all regions leverage the same tools, features and quality –
consistent service globally
Eliminate capital expense, get predictable growth costs as the model is
based on Pay-per- User
Improve ability to add new features quickly while insulating against staff
churn and technology change.
High availability with stringent 99.995% SLA commitment
24/7 support on demand
Unified Messaging Services Portfolio
Partnership Best of the Breed Technology and Solution
Partners
Strong network of partners / resellers for local touch
points
Tier-IV Data Center Facility
Ap
plicati
on
sIn
frastru
ctu
re
Mobility Access
extended over
Blackberry
Blackberry Services
Email Archiving
Services with Regulatory Compliance adherences
Email Archiving
MS Exchange platformFeature Rich ClientsProven Technology
Enterprise Messaging
Instant Messaging
Web Collaboration
Real-timeMessaging Security
Gateway AV-AS Solution
SSL
Digital Certificates
Share Point
Document Collaboration
Process Applets
Pan India Fully Resilient Access Network
State-of-the-art Network Operations Center (NOC) with 24x7 highly skilled technical resource
CustomizationTwo Service
Models
Predictable CostsEnd to end Service Model
The Stack
Anywhere access
Shared Contacts
Shared Calendars
Shared tasks list
Global Address list
Distribution lists
Key Features and Functionality
All access points like desktop, laptop and mobile will have the same data and keep synchronized with servers continuously
Users do need not update every time with your different devices, all the emails are available on all devices
Synchronization
ISO 20000 ITIL Framework certified
ISO 27001 Security certified
PowerManagement
High AvailabilitySystems
BiometricsAccessSecurity
SANStorageSystem
CheckpointAppliances
Service Level Management
Configuration Management
Release Management
Capacity Management
Availability Management
Incident Management
Change Management
IT Service Continuity Mgt
ITIL
Fra
me
wo
rk
Security and Service Level
Minimal or NO up-front investment –NO risk
Substantially increase ARPU (Average Revenue Per User)
Provide additional services – email-Blackberry-sharepoint
Full support by Exchange Server experts
Web based control panel –Ctrl S Navigator
Integrated provisioning, billing and management
99.995% SLA commitment
On demand support Center –Build customer loyalty
All services delivered instantly
CtrlS Value proposition
Features / Plans Basic Plan Advanced PlanProfessional Windows
Mobility PlanProfessional Blackberry
Plan
Microsoft Direct Push (ActiveSync)
Outlook 2007 License1
Outlook 2007 (RPC/HTTPS)
Shared Calendar / Group Scheduling
Shared Contacts / Shared Folders
Global Address Book
Personal Calendar
IMAP/POP
Outlook Web Access
Distribution List Tasks / Notes
Premium Anti Virus/ Anti Spam
Mailbox Storage 25 MB 200 MB 300 MB 300 MB
Public Folder
Backup/Restore2
Maximum Attachment Size UNLIMITED UNLIMITED UNLIMITED UNLIMITED
Control Panel
On Demand Support
Service Level Agreement 99.995% 99.995% 99.995% 99.995%
Our Customer Approach
• We Strongly believe that adding value to customers is just not fundamental
to us but also defines our very purpose