Cooperative Merchandise Program Update Spring Conference 2007
Business Meeting Update Spring 2007
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Transcript of Business Meeting Update Spring 2007
BusinessUpdate
Spring 2007 Business Meeting Update / 1
Innovex is all about people. People, rather thanproducts, are at the heart of our business. Eachmember of staff has a unique and important role toplay, and each individual must understand howthey fit into the bigger picture.
Our business relies on the individuals who make upthe team, and the strength of the team depends on theindividual strengths of each player. To demonstratethis in the most creative way possible, two teambuilding experiences took place at the recent CompanyMeeting on 6th and 7th March at Beaumont HouseHotel, Old Windsor. Our objective was to give headoffice staff and field managers the opportunity toexperience the strength of a team working together inharmony - and in full colour!
The first event – The Big Picture - culminated inthe joining together of 40 individually painted panels,each created by a small team of 8 or 9 delegates, tocreate a huge 8m x 4m picture. Unveiled at the GalaDinner, the huge gasp of amazement - ‘did we reallydo that?’ - developed rapidly into an ear-splittinground of applause! An image of this amazing picture(see above) is going to be displayed in the foyer of theInnovex Head Office in Bracknell.
The output of the second team building event –Orchestrate - was the Innovex symphony orchestrawhich brought together 180 people of varying musicalabilities (actually, the majority had never before playedan instrument!), who gave, after some intensivetraining, a very credible debut performance.
Both these team building sessions proved how amotivated team, all working towards a shared goal,
with excellent training and a good leader can producea whole which is much greater than the sum of theparts. And a lot of fun was had too!
Both the Big Picture and the Orchestrate exercisesdemonstrated the importance of the key behaviourswhich underpin our Company Values (Customerservice, Quality, Leadership, Integrity and Teamwork).
◆ Being a Team Player: Any group of people,whether it’s an orchestra or a business, will onlyfunction to its best potential if it containsindividuals with a wide range of skills and talents,and if these individuals support one another’s rolesand work for the ultimate benefit of the whole team.
◆ Taking Ownership: Every task is important and isan opportunity to impress customers. We must eachbe aware of our responsibilities and of how ourbehaviour and attitude impacts on the business, theteam and the customer, no matter what our role.
◆ Leadership: To maintain our position as marketleader, we must continue to apply our leadershipskills. Whoever runs the team needs to takeresponsibility for their actions, must be aware of the‘bigger picture’ and must demonstrate passion,motivation and huge amounts of energy to theirteam.
◆ Being Creative: A strong team should nurture aninnovative spirit and entrepreneurial attitude - beopen and responsive to new ideas and to change.However, innovators must involve the team and keepthe team objectives to the forefront - no room formavericks working on their own!
Meeting
“ ”
What You Told UsFollowing a fairly challenging time in the pharmaceutical market place, we wanted the meeting tounderline that Innovex is definitely the place to be. We asked our delegates to describe how they feltafter the event.
I want to play my part and be part of the winning formula.
4 / Spring 2007 Business Meeting Update“ ”Proud to be working with such a great bunch of people. Motivated to be the best.
“ Uplifted and ready for action.”
“ Exhausted but buzzing!!!”“ Proud of Innovex. I've
always thought that Innovex
is the place to be...that’s
why I'm here!”
“ Confident that the future looks stronger
and enthused by the involvement of the LT.”“ I have faith that thecurrent leadership team
will take Innovex into thefuture with panache!”
“ Part of anorganisation whichcan work together
as one.”
“ There is definitelya strong 'family feel'which is really good
to have.”
“ There was a lot of honesty andopenness and clear communication.”
“ Motivated, valuedand part of a team.”
“ It made me think more about teamwork and
how everyone working together will achieve results,
giving me a look at the bigger picture.”
The Big (Innovex!) Picture
Together Everyone Achieves More
BM_Update_Mar07 3/4/07 11:31 Page 1
Spring 2007 Business Meeting Update / 32 / Spring 2007 Business Meeting Update“ ”I feel part of a great organisation which is striving to be bigger and better.“ ”Colin took the opportunity to let us get to know him and his philosophy, values and vision.
unveiling of our Innovex Big Picture (the
paint still wet!), the Awards Ceremony, and
the Gala Dinner which included
entertainment from the Three Singing
Waiters.
The Leadership Team awards (previously
known as the MD Awards), are designed to
recognise and celebrate excellence in three
categories – Team of the Year, Long Term
Contribution of the Year and Employee of
the Year.
With so many high-performing people and
teams, it’s always difficult to choose ‘the best
of the best’. However, our Winners for 2006
were : Team of the Year – GSK Account
Management Team; Long Term Contribution
– Leonie Jackman-Jones: Employee of the
Year – Dan Moody.
A Special Recognition Award was made to
the Innovex and Royce HR Team.
Colin Hannah, Managing Director, praised
the contribution of all staff and said he was
extremely proud and delighted
to have joined Innovex.
“The winners of the awards have
demonstrated outstanding commitment,
consistently taken ownership of their tasks,
approached them in a creative manner and
were all vital members of the larger Innovex
team,” he said.
“I believe that Innovex has the best people
in the industry, and with such a strong
foundation we have unlimited potential.”
GSK Account Management Team
This multi-discipline team of Business
Development, Project Directors and Finance has
delivered outstanding service across Sales and
HMS, taking the strategic relationship with the
customer to a new level. This team has taken
their account to become the biggest in Innovex
UK and in Innovex Europe.
Team of the Year Long Term Contribution Employee of the Year
Leadership Team Awards The Best and Beyond
Leonie Jackman-Jones
This award is made annually to an
individual who has achieved a truly
exemplary and consistent performance.
According to her colleagues, Leonie ‘shoots
for the stars every time.’ In nine years with
the organisation, she has billed in excess of
£2 million in recruitment fees.
◆ Dave Pope
◆ EmmaRawstron
◆ Nick Hopkins
◆ LeonieJackman-Jones
Long Term Contribution Award
Nominees ◆ AK Symonds
◆ Dan Moody
◆ Rachel Newell
◆ Alan Alexander
◆ Adrian Hartley
◆ Kat Brown
◆ Roy Lewis
◆ Chrissy Elias
Employee of the Year Award
Nominees
◆ Call Performance Analysis Team
◆ Diplomat Management Team
◆ Innovex and Royce HR Team
◆ GSK Account Management Team
◆ Royce PSC Migration Team
◆ Voyager Team
◆ Innovex and Royce Resourcing Team
◆ Sanofi Prime Nurse Team
Team of the Year Award
Nominees
Innovex and Royce
HR Team
The Innovex and Royce HR
Team was praised for guiding
and working with all parts of
the business through a
challenging period of change,
as well as strengthening the
professional reputation of the
company by working closely
with a number of our key
customers.
Special Recognition
Dan Moody
The Employee of the Year is someone who can
always be relied upon to deliver, no matter how
challenging the request. Dan is an individual
who never panics and always faces short
deadlines with a smile. He is not only working
on UK systems but has contributed greatly to
an important global reporting system.
“ ”
The Leadership
Team have agreed a
new Vision for
Innovex:
Innovex is the best provider of sales and healthcare teams.
The Vision was launched at the
Company Meeting in March where I had
the opportunity to introduce myself, my
values and my style of working. I
pointed out my beliefs in open
communication, in performance and in
delivering results; being willing to
challenge and to be challenged; being
willing to listen and learn - but not at all
interested in coming second!
I want Innovex to win every piece of
outsourcing business on offer, to deliver
it superbly and to be the undisputed
market leader!
The behaviours I want to see all
Innovex people demonstrate - taking the
lead, being creative, taking ownership
and being a team player - were
highlighted during the team building
sessions at our March meeting. The
production of our Big Picture proved that
when we work together, when we
communicate well within our own team
and when we are fully aware of the
objectives of the teams around us, then
we can produce remarkable results.
Your role in delivering to the highest
possible standard is essential to Innovex’s
success. Excellent delivery and
performance execution may well lead
either to an extension of the current
contract, or make us the automatic choice
when other opportunities arise. Our
market place is like a village – people
‘chat’ about their experiences with
suppliers and this plays a part in their
decision making. This can often carry
more weight than the slickest
presentation delivered by a business
developer! Each of us must take
ownership of every task; we must look to
impress customers at every opportunity.
Whatever you are doing, at every touch
point, do your utmost to delight your
customer.
To deliver well we need to be aware of
(and fully understand), our customer’s
key performance indicators (KPI’s).
Achievement of KPI’s means success for
us and our customer. Our ambition
should be to achieve 100% but if we have
projects which go into the “red” zone -
and they will, as long as we know what
has happened and find a solution to take
it back to “green” we will succeed.
Our marketplace will continue to
evolve and, therefore, we need to stay in
touch with our customer’s aspirations and
challenges, so we can refresh the KPI’s,
as appropriate, ensuring we are
measuring what is still relevant to our
customer.
To achieve our Vision we must be the
best at performance execution and in this
we are totally dependent on our greatest
asset and resource - our people. It is their
enthusiasm, flexibility and commitment
which we offer to our customers. So, we
must ensure our people are highly
motivated, well-led, coached and in
possession of the relevant skills; well-
briefed and informed; and made to feel
an important part of our Innovex
“family”.
Together we have started on the long
and exciting journey to realise our new
Company Vision. In the process, we will
be building on our capabilities and
making Innovex a truly great company,
not just the best CSO in Healthcare but
the best there is!
Good luck and I look forward to
speaking to you again soon.
Colin HannahManaging Director, Innovex (UK) Ltd.
A New Vision for InnovexAfter the challenges faced in the team
building events, it was time for everyone to
dress up, relax and enjoy themselves as we
celebrated company, team and individual
achievements at the glamorous Leadership
Team Awards Ceremony.
While staff relaxed and changed into their
eveningwear, the room was transformed from a
‘paintworks’ into a glittering ballroom. The
tables were beautifully decorated and the
champagne uncorked in readiness for the
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