Business Journal Midlands 2012AUGUST 31, 2012 s as flagship location for eco- and family-friendly...
Transcript of Business Journal Midlands 2012AUGUST 31, 2012 s as flagship location for eco- and family-friendly...
THE BUSINESS NEWSPAPER OF GREATER OMAHA, LINCOLN AND COUNCIL BLUFFS $2.00 VOL. 38 NO. 35
AUGUST 31, 2012
Research helps position Mojo’s
as flagship location for eco- and
family-friendly brand. – Page 4
THIS WEEK'S ISSUE: Accurate Communications grows through acquisitions
Continued on page 20.(Photo by MBJ / Jim Brazda)
Shopping/MallSpace Directory
— insideFounded 1975
Business JournalMidlands “Any government
big enough to give you all you want is big enough to takeall you’ve got.”
Adding graphic design services
keeps Omaha’s Creative Press
& Design busy. – Page 8
Lincoln-based NMPP Energy aiming to
provide members with global resources
Continued on page 26.
Innovation driving revenues for Select
Van & Storage in challenging economy
Continued on page 31.
40 U
nder
40
Ronco Construction’s Olsen helps
cultivate 36 years of growth for
family business. – Page 6
by Michelle LeachAccurate Communications’
roots in Omaha run back to 1964,
but in the past dozen years alone,
the inbound call center and tele-
phone answering service has grown
from 30 to 150 employees, both or-
ganically and by acquiring, through
the years, businesses in Houston,
Atlanta, Sioux Falls and Lincoln.
“We have a number of insur-
ance companies that will use us
for our variable staffing model,”
President Jeffrey Zindel said, of
just one factor influencing such
growth. “They may have a 35- or
40-seat call center, but need a 40- to
45-seat call center, and they can use
Accurate for that extra five seats on
a variable model. “They can run more efficiently,
by sending their ‘overflow’ to us
during their peak times. We’ve
been lucky because when our cli-
ents are growing, we grow.”
While its clients are diverse,
and the Omaha-based business
does have a significant and well-
established presence in health care
by Dwain HebdaFor more than four decades,
Lincoln-based NMPP Energy has
taken the “think globally, act lo-
cally” credo to heart on behalf of
its members and as a result, has
grown to a multifaceted, multi-
state energy management entity
with operations across the retail,
wholesale, and utility management
spectrum.
To harness that growth, NMPP
Energy was scheduled to move into
a new, $5 million, 27,000-square-
foot headquarters building at 8377
Glynoaks Drive in Lincoln on
Aug. 27. “Local control is our core be-
lief,” said Gary Stauffer, executive
director. “We don’t have sharehold-
ers, we have members. The energy
Executive Director Gary Stauffer at the new headquarters ... Lin-
coln organization seeks to help community-based utility companies
run operations efficiently.
President Jeffrey Zindel with an antique switchboard on display in the lobby ... Off more than 400
percent increase in staffing since the millennium, the firm amps up marketing and branding efforts to
appeal to health care clients and small businesses.
by Richard D. BrownOmaha-based Select Van &
Storage, with locations in Lincoln,
Des Moines and Kansas City, is
addressing the sluggish market
for local moves — which 25 years
ago were nearly all of its moving
revenues — by rolling out new
services that not only diversify
revenue generation, but also ad-
vance multiple environmental
initiatives.The 66-year-old Omaha com-
From left, Vice President and Sales Manager J.R. Smith with
Fleet and Fuel Manager Regan Smith … Utilizing sustainable
methods to build revenue within a do-it-yourself market.
pany, with 120 employees and a
nine-acre campus at 8006 J St.,
has been consistently introducing
new revenue streams over the past
four years as the firm’s revenues
slipped from $22 million to $16
million in 2011. President Wink Smith said the
revenue slide has leveled off.
Wink Smith and his brother,
J.R. Smith, vice president/sales
manager, head the family owned
The Midlands Business Journal, published each Friday is celebrating its 37th year in 2012, bringing in-depth business coverage to our more than 20,000 readers in greater Omaha, Council Bluffs and Lincoln areas.
Our advertisers reach CEOs, government officials, managers, entrepreneurs and support staff in a way no other area print media can. Monthly mini-sections as well as many specials and focus sections throughout the year provide unique advertising opportunities. The MBJ is available to readers by subscription.It can also be purchased at our business office.
A target of 50/50 editorial-to-advertising ratio in every issue guarantees that your advertisements are surrounded by quality editorial content, resulting in high visibility and readership of your messages. Our readers look to the MBJ for information about products and services that will help them both professionally and personally.
THE BUSINESS NEWSPAPER OF GREATER OMAHA, LINCOLN AND COUNCIL BLUFFS $2.00 VOL. 38 NO. 36
SEPTEMBER 7, 2012
95-year-old Grace/Mayer bulks up expertise by joining broker Arthur J. Gallagher Co. – Page 2
THIS WEEK'S ISSUE: Ash Grove tackles new regulations in $28 million upgrade
Continued on page 24.(Photo by MBJ / Jim Brazda)
Midlands Business Journal • SEPTEMBER 7, 2012 • 35
Omaha • Lincoln [email protected] www.boydjones.biz
bemis | center FOR CONTEMPORARY ARTS
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by Michelle LeachEnvironmental engineers have been busy, in part, with helping their clients comply with new regulations and implement cost-effective, earth-friendly solutions, while other stewards of our natural resourc-
es are contending with the wrath of Mother Earth this summer.
“In most cases, I would say that the cli-ent is very interested in seeking out and im-plementing environ-mentally responsive solutions when cost effective; emphasis on when cost effective,” said Michael J. Miller, Omaha office manager and environmental services practice leader with Aquaterra Environmental Solutions. “Certainly there are times when additional capital is employed to be a good community and/or environmental steward but, by and large, these are the exception and not the norm; especially in the current economic environ-ment where manufacturing is under intense cost pressure and many are struggling to keep the doors open and the jobs here at home.”
Miller said the level of “environmental stewardship” is also driven by one’s client base.
Consumer demand, regulatory compliance drive need for responsive solutions
“Those that produce consumer goods may use an environmental slant in their value proposition to market their product (i.e. en-vironmentally friendly cleaning products),” he said. “Others who produce intermediate products may have an environmental slant because their client requires (i.e. auto parts
manufacturer supplying to Ford). “Lastly, many durable goods manufactur-ers are playing to the environmental steward-ship role as part of their value proposition to help meet both consumer and regulatory demands (i.e. low energy / high efficiency washers and dryers or EPA Energy Star certi-
fied appliances).”Compliance with new regulations, typi-cally pushed down from the federal to the state and/or local levels, are also driving much of their business, according to Miller.
“As an example, the Reciprocating Internal Combustion Engine Maximum Achievable Control Technology (RICE MACT) standard (part of the Clean Air Act) applies to most sta-tionary combustion engines, regardless of size,” he said, noting facilities ranging from offices and hotels to medical centers, schools and libraries may be subject to everything from additional record-keeping requirements to the installation of additional emission control equipment. “Point being, regulations impact many facility types not just those that are perceived to be the ‘heavy polluters.’”
Miller also points to the revised Industrial Storm Water General Permit, with many of the industrial sectors covered by said state permit being required to perform “benchmark sampling for certain parameter,” with all “cov-ered industrial sectors” required to develop
MillerFredrickson
Continued on next page.
Metropolitan Utilities District’s Joel Christensen, vice president of water operations, at the Florence Water Treatment Plant.
Go Green: Industry& the Environment
— insideFounded 1975
Business Journal
Midlands “Any government big enough to give you all you want is big enough to takeall you’ve got.”
Valentino’s steps up catering with newarena, expands upon carryout concept
Continued on page 26.
Diversity in products, services helpsgrow Steril Manufacturing of Omaha
Continued on page 32.
40 Under
40
KVC Behavioral Health’s Austin focuses on child welfare, family preservation. – Page 6
As genetic therapies advance, breast cancer specialists guide patients. – Page 11
Breast C
ancer
Awarene
ss
Executive Vice President Mike Alesio … Locally-grown restaurant chain to incorporate features from original location into new North Lincoln spot; steps up expansion efforts with carry-out/delivery con-cept, Omaha-area locations.
by Michelle LeachValentino’s of America Inc.
may be saying “goodbye” to its original location at 35th and Hold-rege streets in Lincoln, but its lead-ership is embarking on a new phase in their “pizza lives,” according to Executive Vice President Mike Alesio, who noted the restaurant chain that has grown up in Lincoln is rethinking its buffet concept, sta-
ple pizza, pasta, salad dressing and dessert products, and is focusing on expanding its catering business via themed events, banquets and the like, and rolling out its smaller carryout concept to more locations in the Omaha market.
“We’re going to take a hard look at how we might improve or re-engineer our buffets so they’re
by Richard D. BrownAsh Grove Cement Co., a
130-year-old firm with operations in 19 contiguous states including a long-time plant on a 3,400-acre campus with 137 employees in Louisville, Neb., annually shuts down late each winter during a couple of slow months for a thor-ough facility cleaning and invests from $2 million to $4 million in capital upgrading.
Early next year the shutdown will be among the most significant in the Cass County plant’s 83-year history. The improvements will largely center around a $28 mil-lion investment the Overland Park, Kan.-based firm, like its other ce-ment producing competitors nation-ally, are being forced to make by September 2013 in order to comply with numerous new regulations enforced by rules under National Emissions Standards for Hazardous Air Pollutants.
Plant Manager David Dorris, a 21-year industry veteran who came to the Louisville plant two years
Plant Manager David Dorris, left, with Vice President of Sales Ernie Peterson … Louisville plant, with 137 employees, to undergo multimillion-dollar upgrade to meet numerous new regulations.
by Richard D. BrownSteril Manufacturing may be
best known as a major supplier of funeral tents, but the 98-year-old Omaha-based firm has been diversifying into related products and services that have enabled the company to grow revenues by 15 percent a year during an economic downturn and against an industry trend toward more cremations and fewer funeral services.
Owner and President Thomas M. Zummach … Building revenue through services beyond tents like signs and graphics.
“We’re managing to grow under these conditions so I guess we like to ignore the indicators,” said owner and President Thomas M. Zummach.
Half of the business with 25 employees that is headquartered in 40,000 square feet at 6009 Cen-ter St. is standardized; the other half is custom and creative work.
“It makes for a nice blend,” Zummach said. “I get bored eas-
Midlands
Business Journal
40 U
nder
40
Union Pacific’s Wayne gives
kids a chance through Midwest
Trailblazers program. – Page 6
THE BUSINESS NEWSPAPER OF GREATER OMAHA, LINCOLN AND COUNCIL BLUFFS $2.00 VOL. 38 NO. 34
AUGUST 24, 2012
Brothers carry on father’s legacy
as Ray’s Lawn and Home Care
adapts to economy. – Page 3
THIS WEEK'S ISSUE: Mobile technology drives growth for Client Resources
Continued on page 21.(Photo by MBJ / Jim Brazda)
Midlands Business Journal • AUGUST 24, 2012 • 29
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by Michelle LeachInsurance professionals are grappling
with a “new normal” in the property and
casualty market, brought on, partly, by
the turbulent global economy, as well as
turbulent weather-related occurrences.
“Primarily driven by low rates, insur-
ance companies are seeking improved
combined premium to loss ratios and attempting to price their business to sup-port stagnant eco-nomic condit ions in order to enable them to achieve ap-propriate return on equity,” said Gary Wagner, vice presi-dent of Aon Risk Solutions, of this “new normal.”
Even with “upward pressure on rates,”
Wagner said insurer capacity remains, with
companies that have operated soundly be-
ing rewarded with “competitive renewals.”
In fact, he speaks of the insurance market
being 10 years into a competitive cycle.
“We believe the market will remain a
buyer’s market for those companies that
embrace risk management,” Wagner said.
The industry’s future soundness, how-
ever, depends on attracting and retaining
top talent.“How we develop our new colleagues
is critical to ensure that the resources to
deliver distinctive client value to our cus-
tomers; for example, Aon has developed
both an early career development program
and an intern program with a goal of at-
tracting, developing and retaining the high-
est level of talent right out of college for a
successful future with Aon,” Wagner said.
While Mother Nature is far less certain,
Wagner said their ag and energy clients
have already seen challenging conditions
impacting their bottom lines brought on by
high input costs. “There is definitely going to be infla-
tionary pressure as a result that will affect
everyone, and that environment will be
very difficult for insurance companies,”
he said. “Raising insurance premiums will
not be a welcomed event by businesses if
inflation increases.”While caution to speak of it, Executive
Vice President Mark Stokes of Gallagher
Grace/Mayer (formerly Grace/Mayer) not-
ed that out of even the most seemingly aw-
ful — the drought — some good has come
of it, in that insurance companies haven’t
contended with flood or tornado damage,
as is often experienced during the season.
“Obviously, the drought’s not good
economically, and this is still very much
an ag-based economy,” Stokes cautioned.
“The drought has been difficult for farm-
ers feeding animals with corn, and ethanol
production.”Psychologically, he indicated, the
drought is also tough as one doesn’t have
to go too far beyond West Omaha to see
the fields, or need only look to his or her
brown yard. Beyond Mother Nature’s wrath, Stokes
noted pricing pressure is coming from
the cost of health care increasing at “an
alarming rate.”“People always forget what happens
on the benefits side — it trickles over,”
Stokes said, speaking to both group health
and workers’ compensation, and its impli-
cations for both small and large business
owners.“Those are two big ticket items,” he
stressed.President Henry Neal Conolly of Fidel-
ity National Flood Insurance Services and
Insurance professionals face pricing pressure from turbulent economy, weatherWright National Flood Insurance Co. also
spoke generally to the uncertain economic
climate stateside.“We need clear direction on creating
longer-term rules and tax policy that will
encourage investment to create certainty
for business and major reform to corporate
taxes to sustain long-term competitiveness
for American business,” he said.
There are also the “ifs” with regard to
another type of “climate.”
“If the heat and drought continue there
will be pressure on reinsurance prices
relating directly to the crop insurance
programs, and related economic activity,”
Conolly said. “Certain lines of business
will not grow putting further pressure on
margins.“If there are inadequate margins,
capital supporting insurance will erode and
P&C prices will become less competitive,
making insurance more difficult for busi-
ness and farmers to acquire. Growth and
investment will suffer without a vibrant
P&C market.”With what Conolly deems as impend-
ing market price increases in most lines,
he also sees technology improvements to
improve underwriting and selection and
specialization prevailing.
Conolly
Executive Vice President Mark Stokes of Gallagher Grace/Mayer.
Property & CasualtyInsurance— inside
Founded 1975
Business JournalMidlands “Any government
big enough to give you all you want is big enough to takeall you’ve got.”
Omaha’s Savour Cuisine carves
out clients like Ghirardelli, AMC
Theatres. – Page 4
Immanuel poised to expand reach,
invest $200 million into its facilities
Continued on page 28.
Transgenomic ups revenues with
blood-based cancer gene testing
Continued on page 37.
by Michelle LeachFor 16 of its 125 years, Im-
manuel has focused on serving se-
niors, and it’s deepening this focus
by transferring its sponsorship of
Alegent to Catholic Health Initia-
tives — a move that will enable the
organization to expand its living
options and programs for older
adults across the state and Iowa.
And on the heels of this announce-
ment, President and CEO Eric
President and CEO Eric Gurley … Leverages partnership with
Catholic Health Initiatives to expand continuum of senior care services,
housing options across Nebraska, Iowa territory.
Gurley said Immanuel’s poised to
add 1,000 more employees to ac-
commodate such expansion in the
next decade.“We’re expanding into eight
new markets in the next 10 years,”
Gurley said. “We’re looking at well
over $200 million of physical plant
investment.”Immanuel, which currently em-
ploys more than 500 people through
by Richard D. BrownBlood-based cancer gene
testing technology developed by
Omaha-based Transgenomic, a
15-year-old company providing
global biotechnology products
and services that advance per-
sonalized medicine, is leading the
field of offerings that are advanc-
ing its financial results.Transgenomic, which has 48
employees at its Omaha facilities
by Richard D. BrownThroughout the 17 states that
Omaha-based Client Resources
Inc. has in its reach, with a wide
range of corporate clients from
some of the region’s largest players
to up-and-coming entrepreneurial
successes, one common denomi-
nator for growth opportunities is
readily detectable: effective utili-
zation of mobile communication
applications.“Consumerization is the future
of mobile,” said President and CEO
Susan Thaden. “Consumers are
picking out how they want it, what
device they want to carry it on and
how they want to see things.”
Thaden — now sole owner
of the business that most of her
183 employees simply refer to
as “CRi” — said there’s a huge
demand among clients to use a
variety of technology-related me-
dia to enhance the customer/client
experience.By the end of the year the com-
pany’s burgeoning headquarters
will take up all of the 13th floor President and CEO Susan Thaden … Increasing operational capabilities as consumers drive mobile
communication demand among clients.
President and CEO Craig Tuttle … Experiencing growth in
laboratory services and diagnostic tools due to development of
cancer gene testing technology.
at 12325 Emmet St. and a manu-
facturing facility at 7409 Irvington
Road, is on track to finish the
calendar year with revenues in the
$33 to $36 million range, at least
$10 more than four years ago.
President and CEO Craig Tut-
tle said one of the primary reasons
for the growth is the breakthrough
launch of blood-based cancer gene
testing technology. The commer-
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1324 S. 119th St. Omaha, NE 68144 (402) 330-1760 www.mbj.com
January6 Financial & Tax Planning6 Self Improvement in the New Year13* Weddings20 Business Annual/Preview 201220 Retirement & Senior Issues27 Omaha Real Estate27 Business Planning in 2012
February3 Valentine Gift Guide3 Financing Start-ups10* Technology17 Health Insurance17 Printing and Graphics24 Engineering Profession24 Business Succession & Transitions
March2 Women’s Leadership Conference 2 Home Trends9* Brownell Talbot9* Investments16 Office Services Guide16 Fashion23 Diabetes23 Air Hub Omaha23 Guide To Company Picnics30 Banking in the Midlands30 Sports & Recreation
April6 Comm. Real Estate Workshop6 Ag Trends in the Midlands 13* Safety and Health Summit 13* Business Appearance-Interior & Exterior 20 Technology 20 Small Business Administration27 Investing for Retirement27 Hotels and Tourism
May 4 Big O! Excellence Awards 4 Legal Profession 11* Council Bluffs Growth Report 11* Food and Grocery18 Celebrate Construction18 Marketing, Advertising & Promotions25 Salute to Small Business25 Energy & Utilities
June1 Education & Career Development1 Sarpy County Growth Report8* Health & Wellness15 Auto Trends15 Going Green22 Company Outings22 Human Resource Management29 Technology29 Condo Living
July6 Transportation, Distribution & Warehousing6 Arts & Entertainment13* Accounting Profession20 Commercial Office Space Directory 20 Nonprofits27 Work Related Injuries27 Event Planners/Trade Shows
August3 Senior Issues3 Holiday Office Parties Guide10* Lincoln Growth Report17 Technology17 Office Design Trends24 Property & Casualty Insurance24 Career Transitions & Job Search31 Shopping/Mall Space Directory31 Home Improvement/Maintenance
September7 Go Green: Industry & the Environment7 Breast Cancer Awareness14* Life Insurance21 Web Development/Social Media21 Holiday Office Parties Guide21 Nebraska Products Show28 Omaha Growth Report 28 Aviation in the Midlands
October5 Big ‘O’ Show Program 5 Women in Business12* Entrepreneurial Success12* Omaha Press Club 19 Technology19 Heartland Latino Leadership Conference 26 Business & Industrial Parks/Leasing26 Employee Benefits
November2 Investing in Nebraska 2 Home Health Care9* Conventions, Meetings & Tradeshows16 Architecture16 Executive Gift Guide23 Corporate Security23 Credit Unions30 Employment & Staffing
December7 Executive Gift Guide14* 40 Under 40 14* Health & Wellness21 Sarpy County Growth Report21 Franchising28 Technology28 Training & Career Development
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1324 S. 119th St. Omaha, NE 68144 (402) 330-1760 www.mbj.com
Midlands
Business Journal 2012 EDITORIAL CALENDAR
January 13, 2012How to: Work with a Travel AgentHow to: Choose a Computer/IT ConsultantWorking Women: Educational OpportunitiesWomen’s Health: Maintaining a Healthy Lifestyle
February 10, 2012How to: Buy/Sell Your HomeHow to: Choose a Corporate AttorneyWorking Women: Child CareWomen’s Health: Heart Health
March 9, 2012How to: Relocate Your BusinessHow to: Build an Insurance Benefits PackageWorking Women: Private SchoolsWomen’s Health: Colon Cancer
April 13, 2012How to: Plan a Corporate Meeting/EventHow to: Strengthen Your BrandWorking Women: Investing WiselyWomen’s Health: Eye Health
May 11, 2012How to: Work with an Employment AgencyHow to: Green Your BusinessWorking Women: Summer Activities for the KidsWomen’s Health: Staying Fit at the Office
June 8, 2012How to: Choose a Financial InstitutionHow to: Choose Office Furniture/DecorWorking Women: Caring for Aging ParentsWomen’s Health: Pregnancy/Maternity
July 13, 2012How to: Choose an ArchitectHow to: Business TravelWorking Women: Legal Issues in the WorkplaceWomen’s Health: Stress Management/Relief
August 10, 2012How to: Choose a Mortgage/Loan ProviderHow to: Choose a Business Phone SystemWorking Women: LeadershipWomen’s Health: Choosing a Specialist
September 14, 2012How to: Set up a 401(k) PlanHow to: Choose a Cell Phone PackageWorking Women: Home ImprovementWomen’s Health: Weight Loss
October 12, 2012How to: Preparing for the Tax SeasonHow to: Continue Your EducationWorking Women: Buying InsuranceWomen’s Health: Coping with Cold/Flu Season
November 9, 2012How to: Choose a Payroll ServiceHow to: Network Your BusinessWorking Women: Choosing Estate PlannersWomen’s Health: Diabetes
December 14, 2012How to: Secure Your BusinessHow to: Choose an EngineerWorking Women: Retirement SecurityWomen’s Health: Surviving the Holidays
Omaha Business Journal pages are published inside the second issue of MBJ each month.
1324 S. 119th St. Omaha, NE 68144 (402) 330-1760 www.mbj.com
2012 EDITORIAL CALENDAROmahaBusiness Journal Pages
Midlands
Business Journal1324 S. 119th St.Omaha, NE 68144
(402) 330-1760www.mbj.com
1324 S. 119th St.Omaha, NE 68144
(402) 434-7752www.mbj.com