Business Intelligence in Modern Hospital Operations: Keys to Success R. Chris Christy, FACHE Senior...
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Transcript of Business Intelligence in Modern Hospital Operations: Keys to Success R. Chris Christy, FACHE Senior...
Business Intelligencein Modern Hospital Operations:Keys to Success
R. Chris Christy, FACHESenior Director, Global Healthcare IndustrySAP Business Objects
March 16, 2009
1. Introduction and Overview
2. Key Trends impacting Healthcare Providers
3. What is Business Intelligence
4. Practical Examples of Business Intelligence
5. Q+A
Agenda
Key trends are driving change in the Healthcare industry
Demanding customers and
patients
Demanding customers and
patients
Medical KPIs become revenue drivers
Bringing Care closer to the patient. (e.g. home and community based settings)
Focus on chronic disease management
Medical KPIs become revenue drivers
Bringing Care closer to the patient. (e.g. home and community based settings)
Focus on chronic disease management
Patient safety & quality of care
Patient safety & quality of care
Medical errors (e.g. Drug adverse effects)
Patient Privacy needs have increased
Medical KPIs become revenue drivers
Need for Disease monitoring
Medical errors (e.g. Drug adverse effects)
Patient Privacy needs have increased
Medical KPIs become revenue drivers
Need for Disease monitoring
Skills shortageSkills shortage
Healthcare workers are aging
Migration to countries with best benefits
Higher demand based on e.g. aging population
Less nurses and doctors being trained
Healthcare workers are aging
Migration to countries with best benefits
Higher demand based on e.g. aging population
Less nurses and doctors being trained
Costs continue to rise
Costs continue to rise
Aging population
Cost of development of a drug rise 6-8% per year
Cost of technology rise up to 60% per year
Aging population
Cost of development of a drug rise 6-8% per year
Cost of technology rise up to 60% per year
1. Introduction and Overview
2. Key Trends impacting Healthcare Providers
3. What is Business Intelligence?
4. Practical Examples of Business Intelligence
5. Q+A
Agenda
Dictionary.com:
The process of gathering information about a business or industry; a broad range of applications and technologies for gathering, storing, analyzing, and providing access to data to help make business decisions; abbreviated: BI
What is Business Intelligence?
Business Intelligence in hospitals
• Accounting• Fixed Assets• Purchasing• HR• Benefits• Payroll
• Master Pt. Index• Registration• Patient Charge• Charge master• Billing• Collections
• EMR• Order Entry• ED• Pharmacy• Radiology• Laboratory
• Physician preference cards• Requisitions• Inventory• Implant Log
• Time and Attendance• Absence management• Licensing• Credentialing
• Scheduling• Billing• Collections• Practice Plan• Accounting• Comp Plans
• ?• ?• ?
Single point of insight – access to hospital information
AdministrativeApplications
FinancialApplications
ClinicalApplications
ORApplications
HR ScheduleApplications
PhysicianPractice
Applications
OtherApplications
“Average” Organization“Average” Organization
Information silos
Poor quality of data
BI restricted to a few
BI backward looking
Data only used internally
The High Performance Hospital
Has a unified view of business
Trust the information
Empowers all with insight
Aligns strategy and executiion
Shares data externally
High Performance OrganizationHigh Performance Organization
Healthcare organizations struggleto achieve strategic goals
aPatient Care
Services
Medical Services
CEO‘s Office
Administration
Pain: Can’t derive business insights from available clinical and administrative information
Pain: Issues don’t surface quickly enough for a timely resolution
Pain: Can’t uncover and eliminate root causes of issues
Pain: Require extensive clinical and administrative resources for performance monitoring
Pain: Uncertain how actions will affect hospital performance
Pain: Unable to replicate best practices across the organization
Pain: Difficult to benchmark against healthcare industry standards
STRATEGIC OBJECTIVES:
• Increase patient satisfaction• Enhance treatment quality• Grow productivity• Improve financial results• Accelerate growth
Business Intelligence enables insight into hospital operation
Administration
Patient CareServices
Medical Services
CEO‘s Office
Benefit: Increase staff productivity and data accuracy through automatic performance monitoring
Benefit: Facilitate substantiated decisions by providing visibility into hospital-wide information
Benefit: Course-correct quickly through management alerts for deviations
Benefit: Effectively resolve issues by drilling down into and eliminating root causes
Benefit: Increase planning reliability by simulating how actions will affect hospital-wide performance
Benefit: Uncover and prioritize need for action through benchmarking against healthcare industry standards and internal goals
STRATEGIC OBJECTIVES:
• Increase patient satisfaction• Enhance treatment quality• Grow productivity• Improve financial results• Accelerate growth
Benefit: Improve hospital performance by Identifying and replicating best practices across the organization
1. Introduction and Overview
2. Key Trends impacting Healthcare Providers
3. What is Business Intelligence?
4. Practical Examples of Business Intelligence
5. Q+A
Agenda
Questions
Contact information:Chris Christy
[email protected]+1 (817) 416-8888
Contact information:Chris Christy
[email protected]+1 (817) 416-8888
Q &A