Business Intelligence

Brian Cox

Margie Jantti

Quick historical context

Client Satisfaction measures

Quick historical context

What is the Library cube?

• Library value cube

• Marketing cube

• Process improvement cube

Data sources for cube

Student data – already in cube

Loans – snapshot run every week

Database usage – ezyproxy logs

Ezproxy logs

Ezproxy logs

• The day is divided into 144 ten minute periods

• If a user has an entry on the log within that 10 minute period, then they are given a count of 1/6 (as we are measuring hourly sessions).

• Any further log entries during that 10 minute interval are not counted

Stating the obvious

• Usage activity ≠ learning• Many contributing factors:

– Teaching quality– Gender– Age– Language– Class– Attitude– Intelligence– Etc– Etc

Value of the Library

But…

Impact

Impact

Validity

• Data is a census not a sample• Low variability over time• VERY strong correlation• Large shifts in marks with usage• Strong depth of relationship

Impact

Impact

Marketing

• Increasing traction

• Improving usage

Gaining traction

Gaining traction and users

• Books • Gender and origin• Faculties • 1st year• Undergrads and post grads• Age

Final words