Business Etiquette Definition Introducing people Handling handshakes The business card Business...
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Transcript of Business Etiquette Definition Introducing people Handling handshakes The business card Business...
Business EtiquetteDefinitionIntroducing peopleHandling handshakesThe business cardBusiness entertainingBody language
Business Etiquette
Principles:• Rules of good/correct behaviour• Having consideration for others• Self-respect and respect for others
Benefits
• Puts you at ease• Gives you confidence• Gives you a winning edge
Introducing Yourself
• Stand up• Initiate handshake• Introduce yourself, position and company
• “Hi, my name is XXX, I work for XYZ.”• “How do you do, Ms XXX. I’m YYY. I’m from
ZYX. Nice to meet you.”
Introducing People
• In business situations:– Rank (junior and senior)– Gender– Age– Outsider (client and boss/colleague)
• In social situations:– Gender – men are introduced to women– Age – youth introduced to elder– Outsider (friends and family)
Introducing People
In business situations:• Introduce the less important/more junior person to
the more important/more senior person.• Say the more important person’s name first. • Say: ‘Mr Big Shot, this is Mr Small Fry.’• The more important person initiates the handshake.
Activity 1 (p.3)
Introducing People
In business situations:• The higher ranking staff is the more important
person, of course.• When a client is present, the client is more important
than your boss.
• Rank over-rides the issue of gender.• Rank over-rides the issue of age.
Activity 1 (p.3)
Introducing People
In social situations:• Age takes precedence – introduce young ones to old
ones.• Gender matters – introduce males to females, unless
a king is present.• Senior family members take precedence over friends
– introduce friends to senior family members.
Activity 1 (p.3)
Introducing People
• Mr Geriatric is the cleaner in Mr Punk’s company (business situation):– You: “Mr P, this is Mr G.”
“Mr G, this is our CEO, Mr P.”– Mr P: “Nice to meet you, Mr G.”– Mr G: “Nice to meet you, Mr P.”– Mr P initiates the handshake.
Activity 1 (p.3)
Introducing People
• Mr G and Mr P meet socially:– You: “Mr G, this is Mr P.”
“Mr P, this is Mr G.”– Mr G: “Nice to meet you, Mr P.”– Mr P: “Nice to meet you, Mr G.”– Mr G initiates the handshake.
Activity 1 (p.3)
Handling Handshakes
• Extend your right hand• Grip the other person’s hand
(webs of both hands meet)• Shake hands 2-3 times• Smile and make eye contact when
shaking hands
Handling Handshakes
• Don’t use the wrong handshake:– The limp fish– The bone crusher– The fingertip grasp– The Dutch treat– The Godfather
The Business Card
• Have your name card ready• Keep them in good condition• Keep them in a case
The Business Card
Presenting your business card:• After you have introduced yourself and have
struck up a conversation• Present your card with:
– right hand (Western practice)– both hands (Eastern practice)
• Present it so that print is right way up for your receiver
The Business Card
Receiving business cards:• Reciprocate way card is presented• Look at the card a while• Thank him for it
– Repeat his name and check pronunciation, if necessary
– Acknowledge his company– Ask about duties of his position
• Keep it in an appropriate place
Business Entertaining
• People– who to invite– Colleague-client ratio– Spouses
• Meal– Breakfast, lunch, tea, dinner– Type of cuisine
• Money– Budget– Where to hold it
• Power play– Who sits where
Seating Arrangements
Basic principles:• First, decide where the host sits – at the head, centre
or facing the door.• The most important / senior guest sits to the right of
the host. • When in a group, spread out the seating, alternating
guest and host.• Seat those who need to talk to one another next to
each other.
Activity 3 (p.9)
Seating Arrangements
Western practices:• Alternate males and females if spouses are
invited.• Couples do not sit together.
Activity 3 (p.9)
Seating Arrangements
Eastern practices:• Couples sit together.
Activity 3 (p.9)
Body Language
Leakage:• Nervousness• Aggressiveness• Rudeness
Activity Worksheet