Corporate Etiquette & Grooming= Success in the Work Field

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• Understand the concept of professional image

• knowing the importance and significance of professional image & etiquette

• Prepare yourself with the right dressing for the right job

• Demonstrate good human relations in a professional environment

Objective

What is professional image ?

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Four Attributes ofProfessional Image

• Appropriate Business Appearance • Use of correct manners and etiquette • Appropriate personal behavior • Effective communication

What is Business Etiquette?

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• Presenting Yourself

• Good Manners

• Caring to others

• Respect of others• Being comfortable around others and making

them comfortable around you• No gender issue

Business Attire

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Tips on dressing for the job

• Schedule haircuts at regular intervals

• Press your clothing

• Wear collared shirts

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Tips on dressing for the job

Make sure your clothing is clean and mended  Wear clothing that fits your figure

Keep your breath fresh

Wear shoes that are well maintained

Smell fresh!! Use a Deodorant or Perfume.

Tips on dressing for the job – For Men

For men: Wear an undershirt under your dress shirt

Go to work clean shaven

Keep your hands manicured and clean

If wearing a blazer- button blazer or jacket when you stand

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Tips on dressing for the job – For Women

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Don’t wear more than 13 accessories

Hair and nails must be clean and groomed

If you wear nail polish, make sure it is a conservative colour

Your hair should be pulled away from your face

Dressing at Workplace

• Casual Attire is fine…

But…

• Don’t wear torn or tattered clothing.• Don’t wear offensive logos/Patterns, or logos

of other companies.• Men should shave regularly.• No shorts, or short length clothes.• No flip-flops.

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REMEMBER…

You never get a second chance to make a good first impression!

Always take pride in your appearance.   NEVER, NEVER, UNDERESTIMATE THE POWER OF YOUR APPEARANCE

Dress for the position you want, not the position you have

Professional Etiquette

• You only have ONE opportunity to make a good first impression

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First Impressions

• Within 30 seconds people judge your– Economic level– Educational level– Social position– Level of sophistication– Level of success

• Within 4 minutes people decide your– Trustworthiness– Compassion– Reliability– Intelligence– Capability– Humility– Friendliness– Confidence

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Making Positive First Impressions

• Determine audience• Identify their expectations• Establish objectives• Dress, behave, and communication in a way that

reflects audience expectations

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A,B,Cs of Image

• Appearance– Color, wardrobe, grooming

• Behavior– Etiquette, civility, attitude

• Communication– Verbal, nonverbal, written

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Professional Etiquette— Meeting and Greeting

• Handshake: offer entire hand, web-to-web, shake lightly and release

• Know whom to introduce first– Junior to senior– Fellow worker to client

• Eliminate slang/jargon from your vocabulary

• Always on time, always organized, always ready

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You extend a handshake When…

• Someone offers his/her hand to you

• First meeting someone• Greeting guests• Greeting your host/hostess• Saying goodbye

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The Proper Handshake

• Involves eye contact• Is firm put painless• Lasts about two

seconds• Takes only two or three

pumps• Doesn’t continue

through the entire introduction

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Business networking in social situations• Never introduce yourself

by your title• Name tags on your right

shoulder• Keep your right hand free• Stay informed of current

events• Maintain eye contact

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Showing Respect

• Always use titles with customers unless they are about your age and rank

• Don’t keep customers waiting• Escort clients out • When someone of higher rank or from outside

the organization enters, everyone in the office stands

• Junior employees stand until seniors sit

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Business Cards

• Manage business card exchanges flawlessly• Always have a supply of cards• Ask for someone’s card before offering your own• Present card face up• Take time to look at received card• NEVER turn down an offered card• Be selective when distributing cards• Be aware of international card etiquette

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Hugs & Kisses

• Hugs & kisses are inappropriate in any business environment

• Touching others in the workplace, whether they are of the same gender or not, is impolite

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Hugs & Kisses

• No patting someone on the back

• No putting your arm around someone

• No putting your hand on his or her shoulder

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What About Doors?

• If you reach the door first, open it, go through it and hold it

• Allow Senior executive to reach door and go through it first

• In any case, always thank a person who holds a door for you.

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Work Your Way through the Professional Environment

Small Talk

• 3 distinct parts– Opener– Middle– Break away

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Small Talk Openers

• Individuals– Compliment, weather, food, current event– Good morning, good afternoon etc.

• Group– “How do you all know each other?”– “Will you be traveling this summer?”

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Small Talk Middle

• Safe topics– Sports, books, movies, theater, art, travel

• Questions– Ask, listen, elaborate with matching experience,

Ask again• Be more interested than interesting

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Small Talk Break-Away

• Stay no more than 10 min in one place• Break-away lines– “I don’t want to monopolize you.”– “I’m going to circulate.”– “I see someone I must meet.”

• Tell them you enjoyed speaking with them• Discuss next steps– Going for food, to next person, etc.

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Workplace Etiquette

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E-mail Etiquette• E-mail only those people to whom your

messages actually pertain to—don’t send mass or chain letters

• M-ake a point of responding to messages promptly

• A-lways use spell-check and grammar check before sending messages—be brief and clear

• I-nclude your telephone number in your message

• L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public

• Send “Thank you” letters in return• Always include a cover letter for written

documents (need based)• Every written invitation gets a response

unless it asks for money32

Placing Calls

• Let people know right away who’s calling

• Try to call when you know it’s convenient

• If you get another call, the first caller has priority

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Telephone manners

• Answer the phone with your name and company (or department)

• When placing calls, state your name and company or department immediately when phone is answered

• Speak clearly• State the purpose of your call• Don’t use speakerphone for calls• Always smile when using the phone• Say please and thank you• Judge your audience before making small talk• Return your calls

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Office Etiquette• Be self-aware--use common sense• Mind your own business• Avoid strong cologne• Never ever go over your supervisor’s

head• Obey your company’s business dress

attire• Keep your germs to yourself• Treat every employee with the same

respect• Do not post things of an offensive nature• No matter your job or your title, always

hold yourself to a higher standard

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Meeting Etiquette

• Always have your calendar, notebook & pen

• Never bring up personal problems/issues in a professional situation

• Avoid “you” talk• Stay on schedule• In conference rooms hang back

until power players have taken seats: ends and middle sides of table are power seats

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REMEMBER…

You never get a second chance to make a good first impression!

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Thank You!!

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