Business Digital Voice

Using your Business Digital Voice Mobile app

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Ensure your site admin has granted you access to use the mobile app. Please see the “Granting Access to the Mobile and Desktop apps” guide.

The Business Digital Voice Mobile app allows you to take your business with you on the go! Answer business calls while outside of the office. Make outbound calls to clients. Listen to voicemail.

This app is available for Apple and Android mobile devices.

Step 1: Download the Business Digital Voice Mobile app

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Step 2: Login to the app

Enter your Business Digital Voice phone number.

Enter your Business Digital Voice My Phone password.

Your account administrator can grant or reset login credentials. Instructions are located in the “My Account Phone Assignment tab” account guide.

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Step 3: Explore the tabs within your Business Digital Voice appTo receive incoming calls, you must be logged into the app with the app running in the background on your phone.

The Contacts tab displays both your local phone contacts and your Business Digital Voice contacts. You can search for other employees in your business or your saved contacts. You can add, edit, and delete buddies, or search for contacts in the enterprise directory.

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The Call tab displays the keypad to outbound dial. When you make a call from your app, your Business Digital Voice telephone number will display on the receiver’s call screen. Press down the number 1 on the keypad to access your voicemail.

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The Call history tab displays your call history. You can filter between all calls and missed calls.

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Call Tab SettingsTaking an in-progress call from your IP Phone to your mobile app

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Park the call by pressing the # key on your IP Phone.

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Open your Business Digital Voice Mobile app.

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Retrieve the call in the app from the “Call” screen by pressing the bottom right hand phone and pressing “retrieve call.”

Hang up the IP Phone and talk on the mobile app.

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Call Tab SettingsOptions when a call is in progress on the mobile app

Call Waiting: You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between the two calls by using the Hold and Unhold buttons.

Call Park: The Call Park service allows a “parking” user to park a call against a “parked against” extension. The “parked” user is placed on hold until a user retrieves the parked call. If the call is not retrieved within the provisioned recall time, the parked call is reverted and presented to the “recall” user.

3-Way Calling (Conference): While on a two-way call, you can add a third party by using the Conference button. It opens the address book on the device to search for and select the new participant. The third party receives a call and it is joined to the conference automatically when they pick up. Once the conference is established, the participants are shown on the Device screen.

Call Transfer: Two modes of transfer are supported:

• Attended Call — Select “Talk First” from the menu and a second call is placed with the selected contact. If the call is successfully established, you can talk with the third party privately before completing the transfer by pressing the Transfer call button again.

• Unattended Call —Select Transfer from the menu, the second party is transferred to the selected contact, and the current user is dropped from the call.

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Step 4: Explore the Contacts tab

Add a conference number by selecting the option “Add Conference” from the same menu icon in the navigation bar by typing a conference number. You can also add a conference number from Directory search. A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number (i.e. a recurring conference call).

Add a new contact here

• Local contacts: Contacts on your mobile device.

• Enterprise contacts: Enterprise provides the company directory contacts.

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Step 5 : Explore the Settings menu

Enter your cell phone number.

Manage Call Forwarding and Do Not Disturb Options.

When you activate “Do Not Disturb,” all calls are sent to voicemail.

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Select if an outbound call should go through the app or through your mobile device.

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