Business Communications, Meetings & Presentations · Stand up when you greet someone Show%respect.%...
Transcript of Business Communications, Meetings & Presentations · Stand up when you greet someone Show%respect.%...
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Face To Face Communica-ons Gree-ngs, Introduc-ons, Casual Business Conversa-ons
Donald M. Hun-ngton Execu-ve In Residence
Business Communications, Meetings & Presentations
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Goals of Face To Face Communication
Put the other person (people) at ease. Make a posi-ve/effec-ve impression. Facilitate effec-ve exchange of informa-on.
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Stand up when you greet someone
Show respect. Take ini-a-ve.
BASIC RULES
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Smile
Facial expression says more than words. Look pleased to be there.
BASIC RULES
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Make eye contact
Look ‘em in the eye. It says you’re focused and interested.
BASIC RULES
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Introduce yourself immediately
Don’t stand around wai-ng for someone else to go first. If appropriate, share something about you and ask something about the other person(s).
BASIC RULES
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Offer a firm handshake
Be confident, at-‐ease. Grip should be firm but not bone-‐crushing. It’s okay for women to ini-ate the handshake.
BASIC RULES
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Learn how to make smooth introductions
Introduce less dis-nguished people to more dis-nguished.
Say the more dis-nguished person’s name first.
“Professor Schu-e, I’d like to introduce my student, Claire Smith.”
BASIC RULES
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Pay attention to names
Concentrate when you meet someone new. Repeat their name to help you remember – “It’s nice to meet you, Miss Smith.”
ForgeUng names is really embarrassing!
BASIC RULES
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Use first names only with permission
BeWer to err on side of formality (Mr., Ms., Dr., etc.). Most people will quickly give you permission to use first name.
BASIC RULES
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How to have a Business Conversation
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Step 1
Get to know your conversa-on partner. Learn about your colleague by asking…
How he is Where he comes from Other benign but revealing ques-ons.
How to have a Business Conversa:on
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Step 2
Locate some common ground. Find out what similari-es you have. Then slowly move toward business oriented conversa-on: What your companies or departments have in common
Trends in your industry Specific topic if that’s the purpose.
How to have a Business Conversa:on
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Step 3
Listen aWen-vely. Respond with quick comments throughout the business conversa-on.
Let the other person talk.
How to have a Business Conversa:on
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Step 4
Compliment your conversa-on partner throughout the exchange.
People like to receive praise from -me to -me.
How to have a Business Conversa:on
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Step 5
Make your points in a firm but concise way. Everyone is short on -me, and you don't want to cause any -me management issues.
How to have a Business Conversa:on
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Step 6
Close with a handshake and a smile. Leave your partner with a posi-ve and professional impression.
How to have a Business Conversa:on
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Tips and Warnings
Leave unprofessional words such as such as “hey”, "cool," "awesome" and "like" out of your business conversa-ons. Do not begin sentences with, “So…”.
Avoid controversial topics such as poli-cs and religion.
When highligh-ng your professional accomplishments, don't brag.
How to have a Business Conversa:on