Business CommunicationMBA Ist.

8/11/2019 Business CommunicationMBA Ist.

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Business Communication

Unit-1

1) A formal study of business communication s important, since the average _____________today spend a good part of his time on the job communicating is same form of the other?

a) Business Executive b) anagers

c) Executive d) ager!s " subordinates#) $%our boss!s response to your re&uest for promotion 'ill depend on your post relationship

(ith him, as 'ell as, as his mood at that particulars moment *s an example of+

a) *t is a process b) *t is a unavoidable

c) *t is a t'o 'ay exchange information d) none of the above

-) ___________ may not al'ays be accurate and accurate and a 'rong meaning may be attached

to message a) essage b) .hannel

c) /ecoding d) Encoding

0) _______________ could sometime determine the success of failure of the communication? a) oise b) .hronological context

c) .ontext d) one of the above

2) *n organi3ation that are too hierarchical 'here there are ___________ massages a) ultiple layers b) 4rgani3ational barriers

c) Both 5a) " 5b) d) one of the above

6) .ommunication is a process involving the selection, production and __________ in such a'ay as to help a receiver perceive a meaning similar is that n the mind of the communicator

a) 7ransmission of sign b) 7ransmission of 'ords

c) 7ransmission of posture d) 7ransmission of message

8) atch the follo'inga) 9ostility i) :hysical noise

b) ;atigue ii) :hysiological oise

c) :oor acoustics iii) :sychological oise

A) a

*, b

ii, c

iii B) a

ii, b

iii, c

i .) aiii, bii, c* /) aiii, bi, cii


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A) a7, b7, -7, 07 B) a;, b;, -7, 07

.) a7, b;, -;, 07 /) a7, b7, -;, 07

1#)

.hannels .hannels

? oise ?

E/ " eceives C eceivers " E/

eceives " E/C eceivers " end

E/Ceceiver d) 4nly 5iii )1-) atch the follo'ing+

1) Environmental barrier a) on verbal

#) A .limate of trust can go b) 4rgani3ational actionDong 'ay

-) Eye movements c) :hysical oise

0) Encourage feedbac= d) .reate a climate of openness

A) 1b, #d, -a, 0c B) 1c, #d, -a, 0b

.) 1a, #b, -c, 0d /) 1b, #d, -c, 0a

10) (rite the se&uence+

1) :roblem olving

#) Better employee relationship

-) improved performance0) reater a'areness of organi3ationC goal and team'or=

2) trategy lin= bet'een managers and the external environment

a) 1,#,-,0, 2 b) #, 2,0,-,1 c) 2, 0,#,1,- d) 0, #,1,-,2

12) $.ommunication is the transmission of information, ideas, emotion s=ills etc , by the use ofsymbols, 'ords, pictures, figures graphs etc is given by

a) e'man and ummer b) Andersonc) Burleson and teiner d) Bello's, ilson and odirone

Unit-2

1) 7here is saying that $the medium is the _____________ 7his means that the choice of a

.hannel itself can spea= volume, 'ithout a 'ritten of spo=en message

a) essage b) .ommunicationc) edium d) one of the above

#) 4ral communication in a ______________ can ta=e the form of meetings, presentations, one

to one meetings, performance revie's and so on a) 4rgani3ation b) business context

c) (or= place d) none of the above

-) ________________ is a process 'hereby a 'riter interacts verbally 'ith a receivera) (ritten .ommunication b) Ferbal .ommunication

c) nonverbal .ommunication d) 4ral communication

0) 7he game of $dumb charades $is a perfect example of

a) Ferbal .ommunication b) onverbal communicationc) 4ral .ommunication d) one of the above

2) itting bac= in a related posture may be a signal of _________________________

enderCEncoder

essages eceiverC/ecoder


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a) nervous or guilty b) boredom or fatiguec) Both 5a) " 5b) d) one of the above

6) /irect eye contact is an indication of intensity and interest, 'hile lac= of it can convey

feelings of ___________________a) boredom or fatigue b) nervous or guilty

c) 9igh level of involvement d) understanding

8) oing to a job intervie' dressed in a blue jeans, or not stic=ing to stipulated dress code at the'or=place can convey that you are a label, _________ or a very casual person

a) .onformist b) onconformist

c) *nformal d) All of the above

) 7he important point to =eep in mind regarding tone of voice is to avoid _________________

a) ultiple signal b) ixed signal

c) ultiple 'ords d) mixed pitch1@) efer to the ____________ 'ith 'hich something is said *n other 'ords, it is $ho' some

thing is said, and not $'hat is said

a) :itch of voice b) :ace of voicec) Folume of voice d) 7one of voice

11) ___________ in a 'or= environment refers to the si3e of an office, ot the arrangement of

furniture

a) Dayout b) /esignc) :hysical .ontext d) All of the above

1#) Are the follo'ing statements 7rue or ;alse?

a) 7'o Broad areas of communication are oral and 'ritten communicationb) (hat you say is more important than ho' you say it

c) Ferbal communication is more li=ely to go 'rong in a gross culture context

d) Gargon refers to 'ords 'ith multiple meaning

A) a7, b7, c7, d7 B) a;, b;, c7, d;

.) a;, b;, c;, d; /) a7, b7, c;, d;

1-) atch the follo'ing

1) Body language a) 7ime language

#) :hysical environment b) :hysical context

-) eaning attach to time c) :roxemics0) 7one of voice d) :aralanguage

2) :ersonal pace and distance e) Hinesics

A) 1a, #b, -c, 0d, 2e B) 1e, #b, -a, 0d, 2c

.) 1e, #b, -a, 0e, 2d /) 1e, #b, -a, 0a, 2d

10) ______________ into 'hich 'e generally admit only select people such as familyand class friends

a) :ersonal pace b) *ntimate space

c) ocial pace d) :ublic space12) :hysical environment or surroundings 'ithin 'hich 'e communicate and include

t'o aspects ____________ and layout and design

a) .ulture b) .olor

c) Environment d) Arrangement16) __________ communication is an important supplement to verbal communication

and can enhance verbal communication


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a) onverbal b) 4ralc) (ritten d) ;ace to ;ace

18) .ommunication channel could be classified based on three criteria+

1) (hether the communication is oral, 'ritten of nonverbal#) 7he level of feedbac=

-)?

a) 7he 'ay of the communicationb) 7he personal nature of the communication

c) .ommunication is of a highly personali3ed nature

d) *mmediate feedbac= is possible

1) *n _________ case, the communication is purely oral

a) 7'o'ay, face to face channels b) 4ne 'ay, not face to face channels

c) onverbal channels

d) 7'o 'ay, but not face to face channels#@) ________________ is also relating inexpensive compared to face to face communication

a) 7elephone communication b) 7elecommunication

c) Both 5a) and 5b) d) one of the above

#1)

.haracteristicsC/imension 4ral .ommunication (ritten communication

;ormal ature Do' 9igh

Devel of ;eedbac= 9igh Do'

.ost 9igh Do'

:ermanent ature Do' 9igh

:ersonal ature ? ?

a) Do', 9igh b) 9igh, 9igh

c) 9igh, Do' d) Do', Do'

##) atch the follo'ing1) 7o solve problems a) 4ral communication

#) 7o convey a large amount b) (ritten communication

4f information-) eed for immediate feedbac= c) 'ritten communication

0) 7o explain complicated ideas d) oral communication

2) ;or ma=ing immediate content e) oral communication

A) 1b, #c, -d, 0e, 2a B) 1a, #b, -e, 0c, 2d

.) 1a, #b, -c, 0c, 2e /) 1a, #b, -d, 0c, 2e

#-) %our boss has as=ed you to ma=e a presentation on your suggestions for improving the4rgani3ation %ou ta=e him at his 'ord and come prepared 'ith an elaborate presentation

and a list of ideas 9o'ever, as you ma=e your presentation, he ya'ns repeatedly, sits

bac= casually, loo=s out of the 'indo', clenches his ja' muscles and begins to dro'n A At the end of your presentation, he uses abruptly from his chair, says $than= you for your

ideas in an angry voice and gives you a curt hand sha=e *n the example, the boss

through his _____________ convey messagea) Ferbal behavior b) onverbal behavior

c) ;acial expression d) both 5a) and 5b)

#0) (hen communication is a cross cultural context it is particularly important to avoid


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__________a) 4ver use of jargon b) Biased language and offensive 'ord

c) (ords 'ith multiple d) Diteral translation of 'ords

Unit-31) A manager has to constantly communicate 'ith and maintain good relations 'ith each of

these _____________________ of public, so as to achieve the overall goals of the 4rgani3ation

a) *nternal sta=eholders b) external sta=eholder

c) ta=eholders d) All of the above

#) .ommunication is li=e ___________________a) .onstant process b) .ontinuous process

c) :assive process d) Breathing

-) External sta=eholder such as customers, intermediaries, __________ government, Ban=ers etc

a) hareholders c) Inion

d) uppliers d) All of the above0) 4ccasionally, you may also approach your ______________ to communicate your feeling

about your job, unsolved problems

a) ubordinates b) :eersc) uperiors d) Employees

2) _____________ is people in the organi3ation 'ho 'or= belo' you or report directly to

%ou

a) :eers b) Employeesc) ubordinate d) All of the above

6) Any major problems faced by the company and step being ta=e to tac=le these problems should

also be communicated 7his is a part of _____________ a) :ublic relation b) ;ace to ;ace communication

c) .ompany projects d) none of the above

8) ____________ is very important internal sta=eholdersa) Inion b) uperiors

c) hareholders d) ubordinates


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10) 7he internet no' plays on important role in communication 'ith suppliers through_____________

a) B#B .ommunication b) *nterment

c) Both d) one of the above12) 4rgani3ation needs to communicate 'ith the community at large to project themselves as

responsible corporate citi3ens ______________as it is top priority 'ith many organi3ation

a) 4utsourcing b) 7o build a favorable corporate imagec) .orporate social responsibility d) none of the above

16) *f the company projects a favorable image to the media, the media in turn 'ill carry a

positive story about the company for free 7his is =no'n as ______________

a) :ublic relations b) :ublicity c) Both d) none of the above

18) _______________ may be defined as communication that ta=es place bet'een co'or=ers in

the same department, or in different departmenta) Dateral communication b) 9ori3ontal communication

c) /o'n'ard communication d) up'ard communication

1


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ta=e holder .hannel 4verall objective

.onsumers Advertisement Detters A'areness informationpersuasion

edian e's conferences, e'sreleases

ood relations

uppliers /irect oral communication 4nline communication

? 5i)

ociety ? 5ii) .orporate social responsibility

i) ood report, more bo'ing ability

ii) /irect oral communication, 'ritten reportsi) A'areness, *nformation, otivation

ii) /irect oral communication, revie' meetings

i) 4ngoing relationship, partnershipii) /irect oral communication, Advertisement

i) 4ngoing relationship, partnership

ii) /irect oral communication, formal letters

#-) atch the follo'ing1) ass communication a) Borro'ing ability

#) .risis : b) uppliers -) *nternet c) Ban=ers0) 7ransparency d) Advertising

i) 1a, #b, -c, 0d, 2e ii) 1e, #c, -a, 0b, 2d

iii)1e, #b, -a, 0d, 2b iv) 1e, #c, -d, 0a, 2b

Unit-4

Distening has been identified by ____________ as one of the $even habits of highly effective

people

a) 9undsteen b) tephen .ovey

c) Anderson d) 9oben #) Distening means being a best to and understanding the meaning behind the

_____________'ords

a) pea=er!s b) Distener!s c) eader!s d) All of the above

-) ______________ is the most basic type of listening

a) /ialogic Distening b) Evaluating Disteningc) 7herapeutic Distening d) /iscriminative Distening

0) ____________ =ind of listening involves ma=ing judgment about 'hat spea=er is saying

a) Appreciative listening b) /ialogic listeningc) Evaluating listening d) Empathetic listening

2) *n ______________, 'e thy to put ourselves in other persons place and understand the moods,belief, goals and feelings behind the spea=ers 'ords

a) 7herapeutic listening b) Empathetic listeningc) /ialogic listening d) only 5a) and 5b)

6) anager doing performance appraisal, the manager should not only understand the employee!s

problems, but should also $counsel him, by suggesting 'hat measures he could ta=e to improvehis performance in future, is an example of+

a) Empathetic listening b) 7herapeutic listening

c) Both 5a) and 5b) d) one of the above8) Distening is not easy and there are number of obstacle that stand in the 'ay of effective

listening, both 'ithin and outside the _________________


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a) (or= environment b) 4rgani3ation c) (or=place d) Gob place

) Distening have the ability to process information at the rate of approximately____________

'ords per minute, 'here as spea=ers tal= at around ___________ 'ords per minutea) 2@@, 1-2 'ords b) 2@@, 1#2 'ords

c) 0@@, 1#2 'ords d) 0@@, 1-2 'ords

1@) ____________ refers to distraction in the environment such as the sound of an air conditioner

a) :hysiological Barriers b) :hysical Barriersc) Bad listening habits d) .ultural Barriers

11) :re4ccupation 'ith personal of 'or= related problems cannot ma=e it difficult to focus one!s

attention completely on 'hat a listening is saying, even if 'hat is being said is of primeimportance this is true of false

a) 7rue b) ;alse c) Both d) 4nly 5a)

1#) ____________ a is having another name $relational listing a) Appreciative listening b) /ialogic listening

c) 7herapeutic listening d) none of the above

1-) Another _______________ is to thin= that listening is a passive activitya) :hysical barriers b) Bad listening habits

c) (rong assumption d) attitudinal barriers

10)Big people monopoli3e the listening small people monopoli3e the tal=ing is said by

a) ch'art3 b) tephen coveyc) 9undsteen d) 9oben

12) ost people are very ___________ 'ho have developed poor listening habit that are hard to

shed and that act as barriers to listeninga) :oor listening b) Bad listening

c) Average listening d) Active listening

16) ________________ 'as one of the first to recogni3ed the need for organi3ational trainingprograms in listening s=ill

a) 9undsteen b) ch'art3 c) Dee Dacocca d) tephan covey

18) Distening is not an _______________ s=illa) Born b) in born

c) Active d) passive

1) Example $(hat is the =ey idea that the spea=er is trying to convey? ho' does this fib in 'ith

1 already =no' on the subject? Are the examples of+a) ;ocus on the content, rather that the delivery

b) Ise the spea=Distener gap constructively

c) As= &uestions of yourself and ma=e notesd) one of the above

#@) (hich one is not the &uality of good listener?


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a) .onsider all evidence before jumping to a conclusionb) 7ries to find solutions to other people and their ideas

c) *s 'illing to consider the opinions of other

d) ecogni3ed that people may change over time and have something old to offeri) 1, # ii) - iii) 0 iv) 6

#1) $;ind out 'hat the customers really ease about and then act Distening J the =ey *s said bya) 7om :eters b) Dee Dacocca

c) 9udson d) ch'art3

##) 9o' many approaches are there for handling customer complaints and listening to customers?

a) 8 b) 2 c) 0 d) 6

Unit-5

1) %ou must remember that general 'riting is very different from ______________ a) (riting styli b) Business 'riting

c) (riting principle d) none of the above

#) 7'o brand principle of 'ritten are $'rite to express, not to _______and K=eep it short and _________

a) *mpress, accurate b) *mpress, .orrectness expressed

c) *mpress, 'eet d) *mpress, readable-) 7o understand the principle by first loo=ing at some tips on 'riting style, follo'ing by some

specific rule regarding English language, usage, spelling and ______________

a) Gargon b) lang c) :unctuation d) Focabulary

0) imple 'ords convey ideas more effectively and re&uire use time and space 7hey also invitethe ________ to concentrate on ideas, rather then calling attention to the 'ord themselves

a) ecover b) ender c) (riter d) eader

2) ____________ refer to technical terms that belong to particular subject area of disciplinea) etaphors b) slang c) Gargon d) All of the above

6) _______________ refer to casual 'ords that are not accepts and recogni3ed in a standard

English dictionarya) :unctuation b) Gargon c) lag d) etaphors

8) A ____________ is a figures of speech and refers to colorful comparisons 'hich evo=e visualimages

a) lag b) etaphors c) :unctuation d) Gargon) ______________ nouns that can be visuali3eda) .oncrete b) abstract c) pronouns d) all of the above

1@) 7he first person pronouns $* since this gives impression that one is al'ays ta=ing about

____________a) %ourself b) oneself c) o'n self d) none of the above

11) 7his secretary types the fastest

9ere, the adverb $fastest describe the __________ type is a superlative 'hich is to beAvoided

a) Adverb b) Ferb c) Adjective d) noun

1#) 7he correctness in the report have not been carried outin this a active voice or a passive

voice

a) Active voice b) :assive voice c) both d) only one

1-) 7he important point to remember 'ith regard to spelling is the difference bet'een British

English and _________________ a) American English b) IA English c) *ndian English d) none of the above

10) British or _________ spelling should be uniformly used and not mixed together, in order to


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ensure greater readabilitya) American b) IA c) *ndian d) none of the above

12) ____________ is used to separate t'o adjectives that modify the same noun

a) emicolon b) .omma c) /ash d) colon16) _______________ is used to separate 'ords in sentence 'hich are not necessary for its

structure

a) /ash b) ;ull stop c) emicolon d) .omma18) ___________ is phrases that are over used and should be avoided, since they ma=e reading

onotonous

a) edundancies b) .lichLs c) isused 'ords d) none of the above

1


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investment options that 'ould be different from those that might be suggested for a youngeraudience is a example of +

a) Gob /esignation and areas of expertise

b) :rojected style of presentationc) /emographic characteristics of the audience

d) one of the above

>) _________ should include an $attention getter to get the audience involved and interested inthe presentation topic

a) Body b) ain section c) *ntroduction d) conclusion

1@) 7he =ey idea or main message 'hich 'as discussed earlier, 'ill also be conveyed to the

audience during the _____________ a) Body b) .onclusion c) ain section d) *ntroduction

11) ___________ different delivery styles ate available to spea=ers

a) 0 b) 2 c) 6 d) 81#) atch the follo'ing

1) emori3ing the presentation

#) eading from 'ritten notes-) pea=ing from notes

0) pea=ing impromptu

a) (ithout any 'arning b) Innat'al and monotonous

c) *ndex cards d) :resentation from notes

1) 1a, #b, -c, 0d #) 1b, #c, -d, 0a

-) 1a, #d, -c, 0a 0) 1b, #d, -a, 0c

1-) (hich statement is true or false?

1) 'itch off the overhead projector 'hen you are not sho'ing transparences#) Ise a point to refer to the information on the transparency as you spea=

-) ;ace the audience and point to the transparency on the glass top of the projector, instead of

turning bac= and pointing to the screen 0) Ise a piece of paper to cover the parts of the transparency that you have already discussed

reveal the information on the transparency as and 'hen you discuss that point, so that the

audience does not get ahead of you

a) 17, #7, -;, 07 b) 1;, #;, -7, 0;

c) 1;, #7, -7, 0; d) 17, #7, -7, 07

10) _____________ are commonly used during sales presentation and business meetingsa) :ie charts b) raphs c) /iagrams d) ;lip .harts

12) ______________ can also reduce the need for the listeners to ta=e notes during your

:resentationa) Fideotapes b) Dists and 7ables c) 9and out d) /iagrams

16) __________ helps to illustrate of a single item

a) :ie charts and graphs b) :hotographic c) ;lip charts d) /iagrams

18) ____________ is an effective!s visual aid, since it lands a touch of sophistication and

:rofessionalism to the presentation a) 7ransparencies b) :o'er point slides

c) .omputeri3ed displays d) Fideo tapes

1


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a) .oordination your introduction 'ith the slide numbersb) ;ocus on the main points mentioned in the slides

c) a=e the slides loo= sober and dignified

d) Ensure that the style and format used in the slides are consistentA) 17, #7, -7, 0; B) 1;, #7, -7, 07

.) 17, #;, -7, 07 /) 17, #7, -;, 07

#@) (rite the se&uence+ 1) emove visual after use

#) ive each visual a title and numbers -) a=e the visuals simple0) Ise visual aids only if they add values

2) .hec= if visuals 'ill 'or= beforehand

6) ehearse setting up visuals

8) atch your visuals 'ith the level of the audience


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.) 17, #;, -7, 07 /) 17, #7, -;, 07

8) __________ is loo=ing over a text boo= &uic=ly in order to get a general idea of the context

a) =imming b) canning c) :rofessional reading d) Active reading


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c) elay &uestions d) none of the above>) ___________ are &uestions that are addressed to the entire group and 'hich may be ans'ered

by anyone in the group

a) 4verhead &uestions b) /irect &uestionsc) elay &uestions d) none of the above

1@) ____________ is &uestions that are addressed to individual members

a) elay b) /irect c) overhead d) none of the above11) ___________ means hearing the points of vie' of all the members and then arriving at a

decision

a) umming up b) .onvergence

c) .oncluding the meeting d) none of the above1#) *t is important is maintain a permanent 'ritten record of the proceedings, 'hich can be

referred to at a later stage, of serve as a guide for action such a record is =no'n as_______

a) inutes b) .onvergence c) esults d) All of the above1-) :articipants of a meeting should not include conducting themselves

a) Be brief and to the pointed b) give credit 'here it is due

c) ay something for the sa=e of it d) /on not interruptsA) 1 B) # .) - /) 0

10) ;ollo'up may involve the follo'ing steps _________________

1) :lan for the next meeting#) .hec= progress on follo'up action

-)?

a) Addressed the .hairperson b) Heeping minutes of the meeting

c) /o your o'n ground'or= d) none of the above12) (rite in se&uence the common mista=es made at meetings

1) o follo'up action

#) o oals or agenda -) Dac= of structure

0) o premeeting orientation

2) *nconclusive meeting6) *neffective leadership

8) 7ime 'asted) *nade&uate preparation1@) ot focusing on the subject

11) eeting that is too long

1#) /isorgani3ed meeting

a) 1, #, -, 0, 2, 6, 8, , 1@, 11, 1# b) -, #, 0, >, 1@, 11, 1#, 2, 6, 8, , 1#,


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a) .omplete b) .omponent c) .overage d) none of the above0) $7he future of the *ndian Auto industry is an example of+

a) ain 7heme b) .omponent c) Elements d) .overage

2) ______________ is the main ideasa) ain theme b) .omponents c) Elements d) .overage

6) ___________ is the =ey 'ords that are used to express the main ideas a) ain theme b) .omponents c) Elements d) .overage

8) ____________ is the text of the memo

a) 9eader b) Body c) .lose d) /irect organi3ational plan


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a) edia communication b) .risis .ommunication c) hareholder communication d) none of the above


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1@) __________ means ta=ing the consumer through different means stagers in particulatee&uence

a) A*/A b) :ersuasive letter

c) /irect 4rgani3ational plan d) none of the above11) 7he indirect plan 'ith the follo'ing pattern does not include+

1) Begin the latter 'ith a buffer

#) :resent the facts, a bac=ground analysis and the reasons for the bad ne's-) tate the bad ne's, or the main ideas

0) Apologi3e to the reader as many times you can

2) .lose in friendly manner

a) 1, # b) # c) - d) 01#) __________ is a neutral of positive statement that lessens the impact of the bad ne's

a) Buffer b) .ompensation c) Apology d) none of the above

1-) (rite n se&uence+ 1) 7he body

#) 7he close

-) Enclosures0) A subject line

2) Attention line

6) 7o8) /ate


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a) 2 b) 6 c) 0 d) 8


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11) ___________ is a listening all source of informationa) ecommendation b) Bibliography c) *ndex d) Annexes

1#) atch the follo'ing

1) Addenda a) 7oo 7echnical

#) Body of the report b) Alphabetical guide-) Appendix c) Bibliography

0) *ndex d) introduction

A) 1c, #b, -b, 0a B) 1a, #b, -c, 0d

.) 1c, #d, -b, 0a /) 1c, #d, -a, 0b

1-) (hich one is not a step of report preparation?

1) :lanning the report

#) electing a method to solve the problem-) athering and organi3ation data

0) Arriving at a conclusion

2) (riting the report6) /efining the =ey terms at the end

a) 1 b) 0 c) - d) 6

10) (rite in se&uence+ 1) Avoid pronouns reference to the 'riter of reader

#) Ise tense correctly

-) :rovide expert opinion

0) et aside uninterrupted 'riting time2) tate facts in an objective manner

6) Ise documentation

8) Ise concrete nouns) er a date for completion of the report and get stated early

1@) tate 'ith in easy section 11) evie' and re'rite 'here necessary

1#) /efine =ey terms carefully

1-) Ise transition sentencea) 1, #, -, 0, 2, 6, 8, , 1@, 11, 1#, 1- b) 1, -, 0, 6, , 1-, 1#,

c) >, 1@, 0, , 1@,


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c) Both d) none of the above2) ___________ type of resume is appropriate 'hen you have held a number of jobs in different

functional areas

a) ;undamental resumes b) .hronological resumec) Both d) none of the above

6) 7he esume 'ill not have

1) Basic data#) .areer objective

-) Education

0) Expedience

2) =illsCothers =no'ledge6) 4rgani3ation and activity

8) .losing

) ___________ is also =no'n as cover lettera) esume b) Application c) Gob application letter d) none of the above

1@) .over letter should not include the follo'ing slandered components

a) Address and alutationb) Education

c) 4pening

d) Bodye) .losing

A) 0 B) 2 .) - /) #

11) ___________ application letter may be defined as letter 'ritten to a prospective employer, in

response to an advertised Goba) olicited b) Insolicited c) Both d) none of the above

1#) 7he follo'ing statement 7rue of ;alse?

1) *nclude a subject line, stating the purpose of the letter#) /o not state the reasons for applying for this particular position

-) . lose in cordial manner

0) ention right in the beginning that you are applying for specific positiona) 17, #7, -7, 07 b) 1;, #;, -;, 0;

c) 17, #7, -;, 07 d) 17, #7, -7, 0;

1-) (hich one does not come under the format of unsolicited letter?1) .reating interest

#) etting Attention

-) *nducing desire

0) As=ing for action

a) 1, # b) -, 0 c) only - d) none of the above


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10) __________ are letters 'ritten to prospective employer about an applicant suitability for a:articular Gob

a) 7han= you letter b) Gob acceptance letters

c) ecommendation letters d) none of the above12) __________ letter are appropriate after the applicant has attended a job intervie'

a) Gob acceptance letter b) Gob refusal letter

c) 7han= you letters d) ecommendation letters

Unit-15

1) __________ is a forum 'here people discuss a topic, 'ith the common objective of finding asolution to a problem

a) roup discussion b) roup behaviors

c) eetings d) none of the above#) A group discussion is coordinate by a person =no'n as the __________________

a) Deader b) .hairperson c) oderator d) .oordinator

-) A____________ , 'ho is present to help the smooth functioning of the / a) oderator b) .oordinator c) ;acilator d) none of the above

0) 7here are certain specific parameters on 'hich the participants of a / are evaluated+

1) .ontent#) .ommunication

-) roup behavior

0)?

a) .ommunication s=ills b) .oordination s=illc) Deadership s=ill d) none of the above

2) _____________ refers to ho' you say something

a) .ommunication b) roup /iscussionc) roup Behavior d) none of the above

6) ____________ is the third parameter

a) roup discussion b) roup behavior c) .ommunication d) none of the above

8) 7he topics that are chosen for a / are generally of ________ typea) # b) - c) 0 d) 2


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c) Evaluating the intervie' d)?A) Gob *ntervie's B) 7a=ing action

.) 7a=ing intervie' /) none of the above

1#) (rite in se&uence1) :ositive ans'ers

#) roup intervie's

-) on verbal communication0) alary discussion

2) 9onesty and humility

6) 4pening formalities

8) 7'o'ay intervie'


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Answers: -Unit-5

1) b #) c -) c 0) b 2) c 6) c

8) b ) a 1@) b 11) b 1#) b

1-) a 10) a 12) b 16) a 18) b 1) b #@) iii

Ans'ers+ Unit-61) a #) c -) b 0) a 2) a 6) iv

8) b ) c 1@) d 11) b 1#) #

1-) c 10) d 12) c 16) a 18) b 1) B #@) c

Ans'ers+ Unit-71) c #) a -) b 0) d 2) c

6) A 8) d ) b 1@) b

11) b 1#) a 1-) d 10) a

Answers: -Unit-8

1) a #) d -) c 0) c 2) d 6) a8) / ) a 1@) b 11) b 1#) a

1-) . 10) c 12) b

Answers: -Unit-9

1) a #) c -) c 0) a 2) b 6) c 8) b

) b 1@) / 11) b 1#) a 1-) b

Answers: -Unit-10

1) a #) b -) b 0) a 2) d 6) c 8) b

) d 1@) c

Answers: -Unit-111) a #) a -) c 0) d 2) c 6) a 8) b

) d 1@) d 11) d 1#) a 1-) d

Answers: -Unit-12

1) a #) a -) b 0) b 2) b 6) a 8) d) c 1@) c 11) a 1#) b 1-) d

Answers: -Unit-13

1) b #) a -) a 0) b 2) b 6) c 8) c

) c 1@) b 11) b 1#) / 1-) d 10) d

12) b

Answers: -Unit-14

1) a #) b -) a 0) a 2) a 6) b 8) c

) c 1@) / 11) c 1#) c 1-) d 10) c12) c

Answers: -Unit-15

1) a #) c -) c 0) c 2) a 6) b 8) a

) c 1@) c 11) B 1#) d 1-) . 10)


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Business CommunicationMBA Ist.

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