business communication slide
Transcript of business communication slide
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Job
Interviews
Module
Twenty Nine
Copyri ght 2014 by The McGraw-H il l Companies, In c. All ri ghts reserved.McGraw-Hill/Irwin
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Learning Objectives
LO 29-1 Apply strategies for job interviews.
LO 29-2 Know details for consideration before
job interviews.
LO 29-3 Know techniques for practice before
job interviews.
LO 29-4 Apply strategies for traditional
interview question responses.
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Learning Objectives
LO 29-5 Apply strategies for salary and
benefits negotiations.
LO 29-6 Apply strategies for behavioral and
situational interview preparation.
LO 29-7 Apply strategies for phone and video
interview preparation.
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Job Interviews
Today many employers expect you to:
Be more aggressive.
Follow instructions to the letter.
Participate in many interviews.
Have one or more interviews by phone, computer,
or video.Take one or more tests, including drug and aptitude
tests.
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Why do I need an interview strategy?
1. What about yourselfdo you want the
interviewer to know?
2. What disadvantagesor weaknessesdo you
need to minimize?
3. What do you need to know about thejob
and the organizationto decide whether toaccept this job if it is offered to you?
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What details should I think about?
What to wear
In general, dress conservatively.
What to bring to the interview
Bring extra copies of your rsum.
Bring copies of your work or a portfolio
Bring the names, addresses, and phone
numbers of references
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What details should I think about?
What to write down
The name of the interviewer.
What the interviewer liked about you and any
negative points.
Answersto your questions.
When youll hear from the company.
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What details should I think about?
How to get there
Do a practice run to gauge traffic and parking.
Arrive at the interview 15 minutes early.
Double-check your appearance before the
interview.
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Should I practice before the interview?
How to act
Be professional, but also be yourselfbe your
best self.
Review your accomplishments to get a firm
sense of your self-worth.
If the interview involves eating or drinking, beconservative.
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Should I practice before the interview?
Opening
Get to know the
interviewer.
Listen for information
that could be useful
later in the interview.
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Should I practice before the interview?
Body
Highlight your qualifications for the job.
Watch time; get key points in.
Conclusion
Close with an assertive, positive statement.
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Stress Interviews
Stress interview
deliberately puts the applicant under stress
If you get questions that put you on the
defensive, rephrasethem in less inflammatory
terms, if necessary, and then treat them as
requests for information.
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The Communication Behaviors of
Successful Interviewees
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How should I answer traditional
interview questions?
6. Why are your grades so low?
7. Where do you see yourself in five years?
8. What are your interests outside of work?
9. What have you done to learn about this
company?
10.What are your strengths? Weaknesses?
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Poor Responses to Behavioral
Interview Questions
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Good Responses to
Interview Questions
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Negotiating Salary and Benefits
The best time to negotiate is after you have
a job offer.
Prepare by finding out the going rate
Seek a win-win situation
What is a fair package, including benefits, for
what you can offer? Be prepared to reject offers.
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How can I prepare for behavioral and
situational interviews?
Behavioral interviews
ask the applicant to
describe actual
behaviors, rather than
plans or general
principles.
Situational interviews
put you in a situation
that allows the
interviewer to see
whether you have the
qualities the company
is seeking.
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Behavioral Interview Questions
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How can I prepare for phone
or video interviews?
Tape yourself so you can make any
adjustments in pronunciation and voice
qualities.
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How can I prepare for phone
or video interviews?
Practice short
answers to questions.
After giving a short
answer in the
interview, say, Would
you like more
information?
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How can I prepare for phone
or video interviews?
To prepare for a video interview.
Practice your answers.
Tape the interview as many times as necessaryto get a tape that presents you at your best.
Be specific. Since the employer cant ask follow-
up questions, you need to be detailed abouthow your credentials could help the employer.
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