Business Communication Skills
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Transcript of Business Communication Skills
PROPRIETARY OF Global ACTTM
Copyright © 2015 Global ACT™. All Rights Reserved.
Business Communication
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
…the new global and diverse workplace requires
excellent communication skills!
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
SENDER(encodes)
RECEIVER(decodes)
Medium
Feedback/Response
The Communication ProcessThe Communication Process(components)(components)
Message
Feedback
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
NON VERBAL
Components of CommunicationComponents of Communication
• VERBAL COMMUNICATION
• WRITTEN COMMUNICATION
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Research shows, communication is…
Mehrabian Rule of Non Verbal Communication
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Thank You