Business communication
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Transcript of Business communication
PRESENTED BY :
LILY FADHILAHFARAH AMIRAH
CHAPTER 5 : CONCLUSION AND RECOMMENDATION
CHAPTER 4 : ANALYSIS
CHAPTER 3 : RESEARCH FINDING
CHAPTER 2 : METHODOLOGY
CHAPTER 1 : INTRODUCTION AND BACKGROUND
Communication is neither transmission of message nor message itself.
The mutual exchange of understanding, originating with the receiver.
It needs to be effective in business.
Communication is the essence of management.
PLANNINGPLANNING
ORGANIZINGORGANIZING
DIRECTINGDIRECTING
STAFFINGSTAFFING
CONTROLLINGCONTROLLING
BASIC FUNCTIONS OF MANAGEMENT
Dr. Noorhisham Haji Mohd AlwiManagement Consultant
27 years in Human Resource Development
13 years with National Productivity Corporation
Also had lectured at UM, UITM and UPM
Linkfarr Sdn Bhd established on 1997
“Link of Friends and Associates with Right
Relationship.”
Able to design effective modules and training
materials of solid knowledge foundation.
Necessary competency to provide training and
consultancy services in the field of
ICT, satellite communication electronics defense system
of inquiry employed in many different academic disciplines, traditionally in
the social sciences, but also in market research
and further contexts
to the systematic empirical investigation of social phenomena via statistical, mathematical or computational techniques.
QUALITATIVE
METHODQUALITATIVE
METHOD
QUANTITATIVE
METHODQUANTITATIVE
METHOD
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Research Findings
&Analysis
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4
Giving clear instructions
Making enquiries
Answering enquiries
Asking for opinions
Asking for explainations
Giving explainations
Expressing opinions clearly
Making complaints
Handling complaints
Describing process and procedure
Explaining how something works
Comparing and contrasting
Describing cause and effect
WORKPLACE TASK
Not important Important at times Important Very Important
1 2 3 4
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COMMUNICATIVE TASKS
Negotiating
Interviewing
Persuading colleagues / clients
Writing emails
Communicating face to face
Making telephone calls
Answering telephone calls
Giving oral presentation
Writing reports
Writing proposals
Writing business letters
Writing memos
Participating in meetings
Not important Important at
times
Important Very Important
1 2 3 4
SA
D
A
SD
Using english at workplace with superior
Using english at workplace with colleagues
Using english at workplace with subordinates
Proficiency in english helps employees function
well in their profession
Proficiency in english helps employees get better
prospect
Strongly Agree Disagree Agree Strongly Disagree
SA D A SD
Not at all important
Not important Somewhat important
Important Very important
1 2 3 4 5
FACTORS TO BE IMPORTANT FOR AN ENTREPRENEUR ACTIVE IN THE SAME INDUSTRY LIKE HIM
Very discontented Discontented Neutral Contented
Very contented
1 2 3 4 5
FACTORS CONCERNING YOUR BUSINESS
Focused on the how important business communication to organization and how to apply this business
communication to employee.
Identify the pros and cons of business communication
Primary and Secondary resources
Conduct questionnaire
Structured 2 types
Used for gathering data
Various publication
Support the findings
PRIMARY
PRIMARY
SECONDARY
SECONDARY
How we communicate
is as important, if not more so, than what we communicate.
Learn easy tools for effective communication in the workplace
Find a mentor Be a good as well as a good
listener Practicing repeatedly
Read more
All that is needed is a skillfull, flawless and effective way of business communication
GUYS , ENJOY THIS :)THANK YOU FOR YOUR ATTENTION